Rated 2.9 out of 5 by 89
Rated 5.0 out of 5.0 by Nick9 conveniently located & great service, newly renovated
Comfortable & relaxing stay, great guest service and new look lobby after renovation ideal for making extended stay great value for money. Hotel Staff very courteous. Shuttle service was prompt as requested. Restaurant in morning was busy but staff did excellent job. Rooms were big and renovated bathroom looked trendy. Will stay again in future.
February 6, 2014
Rated 1.0 out of 5.0 by jthomas87 Can't Seem To Get It Together
I'm pretty tolerant of the occasional snafu at a hotel, even as a Platinum member. And in terms of location, this property is perfectly placed for me, so I have high hopes of them making the grade. Unfortunately, on this stay, they've dropped the ball so many times I have to submit a complaint. First, there's construction going on right over my room...from 3 pm to 8 pm. Nothing like being on a conference call and being drowned out by the sounds of drills and jackhammers. One reason I pick this hotel is that for long stays, they have a washer and dryer so I can keep up with laundry. The washer was broken last week when I stayed here, and is still broken. That's okay, I'll just stay in the room and watch some TV. The satellite TV service was broken, and offered no local channels or news networks. This has gone on for three days, and the front desk had no idea when it would be fixed. I tried ordering room services for breakfast, and no one answered. Kept calling, and finally called the front desk. He said he'd go check and have them call me back. Twenty minutes later they did call me back, and said the reason they didn't answer the phone is because they were delivering room service to someone else. And now, even though the restaurant closes at 9:30, it's 8:45 and they quit doing room service at 8:30. (winter hours, don't you know). Pair this with the elevators being worked on, the bar that opens late and closes early, and you're batting 1.000 for a bad overall experience. No peace and quiet, no food, no laundry, no TV or anyone that seems to even think something is wrong. Really, really, really bad. No excuses.
January 23, 2014
Rated 1.0 out of 5.0 by Worldtraveler70 Gave it a fair shot and was disappointed
My title says it all; I attempted to put aside all the negative reviews on here and give this hotel a chance. I realized there were a lot of mixed reviews and they certainly leaned heavily to the negative….But, I thought, this hotel probably just had a lot of disruption during the remodel and probably met with some unrealistic guests. My bottom line, If you are just looking for a clean bed for the night, this hotel would be okay. Otherwise, experienced travelers will be disappointed. Where do I start..... First, no recognition, at all, for Platinum membership. AS IHG figured out a long time ago, loyalty of business travelers is their bread and butter. When I checked in, the hotel was empty….and I mean empty. If there were 12 cars in the lot, that would have been a lot(it stayed this way all night). Upon check-in, The desk clerk was curt with me and wouldn’t engage in any sort of dialogue. It was simply strange….. Normally when you enter a hotel(certainly at a IHG brand), you are greeted by a personable person at the desk making a great first impression. They often engage in small talk during the check in process…. Not this time……. I thought “okay” she just having a bad night. Everyone is entitled to have a bad day! As the check-in continued, I got over it and asked about the possibility, AND I mean asked, about the possibility of a room upgrade. I couldn't have been kinder.. Without hesitation, I got a sigh and told there were none available and all the king suites were under renovations. As a platinum member, complementary upgrades are part of the perks. EVERY other time I’ve been on a IHG property, they are given automatically without asking. What this clerk didn’t know, is I check the hotel availability right before I walked in the front door to see what’s available. Again the lot was empty and the app showed six king suites available. So I clearly wasn’t told the truth. I became obvious this stay was going to be "different". Made it to my room. I was in one of the newly remodeled king rooms. Very simply, the wall coverings, carpeting and few other cosmetics were improved. The furniture was not replaced in the unit I had and the bathroom grout and caulk haven’t been touched in years. looks like the public areas were also spruced up including the hallways. Again, not the worst property and service I have ever experienced, but this is certainly one hotel I’ll never return to.
December 26, 2013