Rated 1.0 out of 5.0 by jetmech3 Have to give this visit a negative review
Several major issues this visit:
- We were in room 339, next to an outside door going to a breezeway into another section of the hotel. The door kept being left open making it noisy in the hallway and our room.
- The fire alarm went off three times between 2am and 4am on the first night of our visit. Assume it was the smokers using the breezeway. We could smell the cigarette smoke in our room several times and could hear people lingering around the breezeway.
- The room was not clean to standards. The bathroom had hair on the floor, Carpet next to the bed along baseboard was very dusty to the point it was obvious.
- Pool was in use by a large number of kids, probably due to the beginning of spring break. The noise carried on well after 11pm, then filtered into the hallways.
- We could hear the room service carts, as there was an area adjacent to room 339 that was being used by the room cleaners. Minor issue, but it added up.
** I big positive was the breakfast. The host was outstanding and really did a great job both mornings. It was the best breakfast experience I had experienced in any Holiday Inn to date.
March 27, 2013
Rated 5.0 out of 5.0 by Popette Buena park
Super customer service to the guest. You are well please to your every needs.
March 27, 2013
Rated 3.0 out of 5.0 by WLP54 We were disapointed with the courtyard
We came in from australia by way of hawaii and picked the hotel because of what we thought would be a relaxing two days in a beautifully appointed courtyard. Our plans were to drop the luggage, change clothes and go outside and relax; however when we checked in we saw that there was major construction going on in the courtyard and it was closed for repairs. This was not noted on the website and had we have we had known this would have strayed elsewhere. Very disapointing that this was not communicated to the public!
March 26, 2013
Rated 5.0 out of 5.0 by Bill905 Buena Park
I stay here often very nice hotel great food and outstanding staff.
My choice when I travel to Orange county!
March 22, 2013
Rated 5.0 out of 5.0 by Sam888 value and great service
Staffs recognized Priority elite status and provided excellent service.
Clean and nice room with a great price. As a Platinum member, I was offered free internet and breakfast which I did not expected.
March 4, 2013
Rated 3.0 out of 5.0 by Radar1414 Much Improvement Needed
The front desk made you feel comfortable at check in and after that you were more of a pain than a guest. They were going to get back to me about my priority status and never did in the 16 days I was there and only to find out when I checked out they did nothing. The rooms were below Holiday standards in my opinion and no I will not stay at this hotel again........
February 25, 2013
Rated 4.0 out of 5.0 by Chetan2013 Business Trip - Feb. 11 - 17, 2013
I have stayed at this hotel for the third time and I am pleased with it. Especially the service provided by RITA at the registration desk was excellent! The other staff were also very considerate and accommodating.
February 21, 2013
Rated 1.0 out of 5.0 by HoustonMan DO NOT BOOK HERE!
I've stayed in hundreds of Holiday Inns and this was by far the worst. What a dump, all the money is spent in the lobby, don't let it fool you. My room wallpaper looked like something out of the 70's and the furniture was from the 80's. I am a platinum member and the room didn't come with a refrigerator for me to use for the week (Sad). I am an avid Law and Order nutt and T&T and USA channels were horrible, not even in HD and hardly watchable (Terrible Signal). I think they had only 8 HD channels that no one wants to watch, ok maybe CNN. But I missed my HLN in the morning, not even on the list of channels to watch.
So after the 2nd day I finally complained about the horrible TV and they moved me to one of their suites, I thought SWEET; not so fast. The TV reception was better but I froze my tail off the following days because NO ONE WOULD FIX the heater. Oh and the Decor was just as bad with an old smell in the room but I had a refrigerator (Oh Boy). In the years I have been using Holidays Inns (Travel 48 weeks a year) this was by far the worst experience EVER. Traveler Beware!
February 20, 2013
Rated 5.0 out of 5.0 by Cerda Exellent Attitude from their Employees and Close to Disneyland -7 miles
We were on a Family trip to Disneyland and we decided to stay in this Hotel, we were able to relax after our long day at Disneyland, the person behind the counterdesk had an exellent Customer Service attitude his last name "Elizondo", I am giving him an A+ for his Customer service, Holiday Inn should have more employees like him or recognize them.
Thanks again for everything!
February 15, 2013
Rated 3.0 out of 5.0 by Dacy54 Average place to stay
We needed a place to stay while our home is being renovated. We picked this location for it's proximity to the freeway, restaurants, etc.
The sound insulation can be improved. We were in a room on the 3rd floor and we can still hear people talking from the outside patio/pool area. The guests on the 4th floor above our rooms have kids running around making noises even late at night. I think guests with little kids should be assigned a room on the 1st level, if at all possible.
For the restaurant, there should be more variety in the menu. We are just so glad that there are so many restaurants in the vicinity.
The only friendly staff that we encountered was the receptionist in the restaurant. When we checked in, we did not even get a simple hello or hi nor a "welcome speech" that you will expect from the people who greet the hotel guests initially upon check-in.
Parking for Priority Club members were very limited. We are not even sure if the cars that were parked there belong to PC members,
February 10, 2013
Rated 1.0 out of 5.0 by yister5 no security at this hotel
i walked into the hotel after dinner one night and a man followed me in. I didn't really thing much of the man, but he continued to follow me until i was near my room on the 3rd floor. I pretended i was getting a water from the vending machine and he waited outside the vending room. I got scared and got back into the elevator but he quickly followed me down to the lobby. I was so scared and prayed that he wouldn't do anything. It was the longest elevator ride ever. Luckily my uncle was still outside taking a smoke and he chased the man away. THERE WAS NO HOTEL MANAGEMENT ON SITE! the front desk man and the security guy appeared when my uncle yelled from them to come out.
I will never go back to this hotel again.
February 2, 2013
Rated 4.0 out of 5.0 by 4charactersminimum Overall nice hotel
Nice lobby, very nice rooms. The hallways are in pretty rough shape. The attendant at the priority club breakfast literally (and rudely) threw us out until the front desk gave us a coupon for our 2 year old, even though they said we didn't need it at check in. Close to Knott's Berry Farm.
January 26, 2013
Rated 1.0 out of 5.0 by ACincy If you like a dirty hotel, this is the place for you!
If you like a dirty hotel where the hallway carpet is mired with stains after stains, the bathroom floor is littered with hairs and the HVAC sounds like a freight train, then make a reservation here. If these things disgust you then stay away.
Surprisingly this hotel received 4+ out of 5 stars so I didnt hesitate to make a reservation. If I hadnt checked in so late after a long travel day, I would have promptly returned to the desk and demanded my money back.
This is NOT a remodeled Holiday Inn like so many of the others that I've stayed in. Yes, it has the green lights out front but that is where the similarities stop.
January 23, 2013
Rated 5.0 out of 5.0 by Nanette I Would Recommend This Hotel
I was visiting California from Georgia with my sister and brother-in-law and my stay was excellent. The rooms were immaculate and the staff was most pleasant.
January 8, 2013
Rated 5.0 out of 5.0 Great Service - Centrally Located
This is are 4 or 5 time staying here, We decided to stay over the New Year Holiday. The staff is very nice and accommodated us everytime we have stayed here thus far. We have had the opportunity to have drinks it the lounge, Room Service and have eaten at the restaurant at the hotel. Food is very good. We enjoy coming here because it is centrally located in a nice part of Buena Park near everything.
January 7, 2013
Rated 4.0 out of 5.0 by Floo good value for money except problems with heater
It's a great hotel. Very fancy lobby. Service is good. Room is spacious and clean and looks like it's newly renovated.
The heater does not function properly. The room gets really hot even when the heat turned on really low. I gave up and just turned the heat on when I am awake and turn it off before hopping into bed.
January 5, 2013
Rated 5.0 out of 5.0 by pipipanna13 crisp white sheets, clean room, easy on/easy off freeway, great value
I know that hotels are rated by stars and points etc. but how I rate a hotel is simple, would I stay there again, yes or no. The answer for this Hotel (Holiday Inn in Buena Park on Beach blvd) is YES. I had no problem finding the hotel, it was right off the freeway, super easy to find. The sheets were crisp, white, clean and comfortable. The wifi worked without any problems. We didn't eat breakfast there so can't comment on that. but the lobby was nice. The staff was nice. plenty of parking. Have nothing negative to say about my stay in this hotel. I will definately stay there again. ...oh and something I didn't know before hand, but you might want to know is that the pool is heated. so you and the kiddos can swim any time you visit! I found this out when a man asked where the pool was as I was checking in, since it was freezing cold outside, I asked if the pool was heated, and the hotel employee said yes, it is heated. good to know for next time.
January 3, 2013
Rated 5.0 out of 5.0 by Rosepnay Awesome service, comfortable bed
I am an out of town member of a wedding party. I needed 3 rooms for 9 people at the 11th hour as previous arrangements with another hotel did not work out. The gentleman at guest services (I believe his name is Vince) went out of his way to accommodate our last minute requests and everybody in my party had a wonderful and merry time which carried on until the day of the wedding.. Thank you Holiday Inn. Thank you Vince for awesome service!
January 3, 2013
Rated 2.0 out of 5.0 by Aditya Mixed feeling, clean rooms, but not very pleased with customer service
The breakfast offered was good ( but the people managing it lacked customer service skills-no greetings ) , rooms are clean as is with other Holiday Inn hotels, but the service did not seem to be at Holiday Inn standards.. Towels not provided on 3rd day of stay to us, only received after i had called...one of the table lamps was not in working order..
Overall i would still continue with other Holiday Inn..
January 2, 2013
Rated 3.0 out of 5.0 by kokhuimin Busy hotel
Paid for room with complimentary breakfast but was told by staff that due to Thanksgiving season, no complementary breakfast will be provided! Need to pay for breakfast in hotel instead, ended up having breakfast in outside restuatrant instead.
Soap dispenser "ate" up my money but front deask was nice to give me a replacement set for detergent for guest lauandry.
Gym is better good with equipment for strength training.
December 5, 2012
Rated 5.0 out of 5.0 by Kathy63 Great room at a fantastic location
Room was large and was sparkling clean and quiet. Enjoyed fantastic breakfast in hotel 2 mornings. Close to area attractions and right next to the 91 freeway. Pool was nice.
November 16, 2012
Rated 4.0 out of 5.0 by olishrek stay
stay was good. clean. the bar lacked entertainment and snacks. there was a big bug in the hall that freaked my wife out. the shuttle to knotts dropped us off at a street corner and not in the parking lot. i asked the driver where we would be picked up from and he suggested that we walk back. the walk was a mile.
November 5, 2012
Rated 5.0 out of 5.0 by KristiK Friendly service
The front desk staff was friendly and helpful as usual; especially Tom and Vince. The service was attentive at the restaurant also, great desserts.
October 22, 2012
Rated 5.0 out of 5.0 by Grace830 Great Service
I was greeted as a Gold priority member and my business associate that was traveling with me was greeted and treated as a priority member.
October 21, 2012
Rated 4.0 out of 5.0 by brad93 Room selection and check out bill
It would be nice to get a King bed every so often. I realize that when I make my reservation that I am at the mercy of what is left for rooms with bed selection and I really do like the 1st level pool side rooms, but a king bed occasionally would be great.
Secondly I almost always have a very early departure flight from LAX (6:00 AM). Because of this, I have to almost always stop by the front desk to get my room bill. I would love it if it were under my door by 3:00 AM on my departure morning.
October 17, 2012