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Rated 4.0 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Lovely vacation! Great location, wonderful staff, comfortable bed, beautiful room. Could not ask for a better hotel for a family vacation at a reasonable rate. They even offered shuttle service to nearby attractions. Thanks for making our stay a great one. August 11, 2014
Rated 5.0 out of 5.0 by Excellent! We arrived from England and were very pleased with the hotel. We were at the end of a corridor so didn't have any passing traffic ( always a bonus!). The air con was good and also blocked out any noise ( this is a trick we've learnt over the years- have it on all the time to block out any possible noise!) room was large with a fridge and free wifi. Pool area and restaurant were great. Service from the front desk , especially Rebecca , was very helpful. Really happy with my choice especially after reading some reviews on here! Only thing that would have made our stay better was to have been allocated one of the rooms with a patio as we stayed 9 nights :)) August 10, 2014
Rated 2.0 out of 5.0 by A bad time all around This recent stay the hotel was completely booked. it was really noisy for a couple of nights. Had I known that I would not really get to relax, I might have rescheduled or changed properties .We stay at this Holiday Inn quite often. I don't think I've ever been upgraded or really recognized as an IHG rewards member. I might be done staying at this property only because after staying at other IHG properties in the same area and in other areas, the recognition for being loyal is much greater at other properties. I understand that upgrades are not obligatory, but I've stayed the majority of my stays at this property and not really received any recognition for being a platinum member. August 9, 2014
Rated 2.0 out of 5.0 by Expensive for its value. For the price of the hotel, I would have rather stayed at the Holiday Inn Express. At least the Express, they provide decent services and free continental breakfast. August 8, 2014
Rated 5.0 out of 5.0 by Clean and attractive Didn't really have the opportunity to use the facilities, but the room was more than adequate and the hotel property is clean and attractive. August 7, 2014
Rated 3.0 out of 5.0 by front desk GOod front desk people bad front desk management does not honor business contracts penalize'S staff that does honor contracts August 7, 2014
Rated 5.0 out of 5.0 by Relaxation I had a stressful day visiting and caring for a dying friend so very much appreciated the quiet and comfort of the accommodation. August 6, 2014
Rated 1.0 out of 5.0 by toilet back-up I had called in earlier to inform that we were checking in late around 10:00- 11:00 p.m. We came in at around 11:00 and after using the toilet once, water would not flush down. Called front desk 3 times and at 12:30 a.m., I was awaken by a call from front desk finally informing me that it could not be fixed since the hotel didn't have the tool to correct the problem. The hotel was fully booked and I was told that we just had to go down and use the common area bathroom. Manager "Joe" said that because of this inconvenience, I would not be charged for anything and that the reward points would be returned back to my account. I don't think that this has been done. I have lived in Holiday Inn the last 6 years but this was the first time that I encountered this kind of problem. I cannot grade this stay anything but poor because we could not use the bathroom. August 6, 2014
Rated 3.0 out of 5.0 by Not returning... Not sure what to write, very uncomfortable to stay both nights... August 3, 2014
Rated 1.0 out of 5.0 by Will not stay again A multi night stay with tobacco smoke coming in when window was open. Room cleanliness an issue. Problems with air conditioning were not solved. An overall unpleasant stay. When there is a problem and it is resolved you consider staying at the hotel again. If there is no resolution, as in my case, I will choose another location on the next trip to this area. August 2, 2014
Rated 5.0 out of 5.0 by Great Guest Service We stay here on business every week or so and we have never been disappointed by the quality of the rooms and the guest service. I've never seen a staff go out of their way to make sure all is well. We do miss the continental breakfast and wish that was still offered. August 1, 2014
Rated 3.0 out of 5.0 by business stay decent for the price, staff at check-in seemed slow and confused,relating to bad 1st impression. Pool area was very nice, enjoyed breakfast and drinks at bar. Convenient location, thought the parking for front building was alittle lacking. July 29, 2014
Rated 5.0 out of 5.0 by the best in the west Front desk is great and if you get Thomas your even more blessed, and if you use the shuttle and you will be happy you did. July 28, 2014
Rated 3.0 out of 5.0 by Freeway noise Room 30 yards from freeway. Noisy , had to wear earplugs to sleep. July 23, 2014
Rated 1.0 out of 5.0 by Smoke! Lots of smokers at this nonsmoking property. Complained about smoke, security walked by smokers in breezeway without doing anything! July 23, 2014
Rated 4.0 out of 5.0 by Vacation Staff just not friendly no point in being a gold member at this hotel July 22, 2014
Rated 5.0 out of 5.0 by Serious about service The stay was great and the food and service was outstanding. July 22, 2014
Rated 5.0 out of 5.0 by Great deal for location Stayed here while visiting Disneyland. Shuttle service was great, room served the purpose of letting us sleep well. Had a couple of challenges but that happens when you stay at hotel. They had night security which was nice. Good place. Room service was not as good as Denny's but three times as much. July 19, 2014
Rated 5.0 out of 5.0 by Family vacation This hotel was centrally located to all the family attractions. Upon arrival we were greeted as IHG members and there was special parking for members! The hotel offered a shuttle service free of charge to many attractions...which we took full advantage of! Our room was clean and it was nice to have a fridge to keep our drinks cold. Bathroom was clean and stocked with basic toiletries if guest needed them. The hotel staff from the front desk to the cleaning ladies were supper helpful. The pool was nicely heated so we were able to relax there after a full day of touring the area. They also keep the towels stocked at the pool which was nice since we were able to grab a warm towel when we got out of the pool. My only warning to future guest would be to grab a room away from the interstate! We had to keep our A/C unit on all night just to drown out the traffic noise. Also the rooms still have the old A/C box in the room. The A/C unit was a little loud but it was better then hearing traffic! We were also happy that the room cooled off quickly. July 17, 2014
Rated 5.0 out of 5.0 by Good Place to Stay Always a good place to stay. The staff is very nice, the rooms clean and great Beds. July 15, 2014
Rated 5.0 out of 5.0 by Trip to Knotts and stayed at Holiday Inn We loved our stay at the Holiday Inn in Buena Park. The hotel is so easy to find right off the freeway, and since we went to both Knotts Berry Farm and Soak City it was great to be just a few minutes down the road. The pool was big and the girls loved it. The beds were comfy, the hotel was clean and we enjoyed the free parking, when so many other hotels tack on extra parking fees. Very conveniently located by the 91 and the I5 so it was quick to get around. We didn't want to leave when it was time to go. We really enjoyed our room. July 15, 2014
Rated 3.0 out of 5.0 by Great location and value Stayed at the Holiday Inn Buena Park for 5 days. Nice comfortable room with free wifi, parking, and refrigerator. No microwave oven. Convenient location, right next to the SR-91 on- & off-ramp. Buena Park is a nice central location to the sites I want to see in both LA & OC. Pool, fitness center, and co-located restaurant. No free breakfast. It was a good stay, but for the same price I think I could have found an another IHG property that also had a microwave. HI-BP is a good choice if I need another Holiday Inn stay. July 12, 2014
Rated 4.0 out of 5.0 by recomended.... staff was courteous from front desk to maintenance tonroom service. our stay was worth the price paid and will recommend this hotel tonmy friends and relative planning on a trip down to southern california. maintaining cleanliness of our room was noticeable. thank you, holiday inn!! July 11, 2014
Rated 5.0 out of 5.0 by great lighting My wife and I enjoyed the clean rooms. We especially like the lighting in the bathroom. We would like to buy the same light fixtures for our house. July 10, 2014
Rated 5.0 out of 5.0 by very comfortable bed and clean room Enjoyed our stay our complimentary breakfast and shuttle access to and from Disneyland parks! Great staff and very clean room. Would definitely visit this location again. Heated pool and spa made for a great stay and enjoyed relaxing in the evening. July 9, 2014
Rated 3.0 out of 5.0 by convenient location great location if going to knotts..shuttle driver very nice.. one of our rooms had water leaking..they came in to repair but had the same problem reoccur the next day ..no free breakfast... also no microwave or sofa in room July 9, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is an excellent Hotel that provides clean common areas, comfortable and clean rooms especially the carpets and restrooms. The best pool you could ask for. Staff is very personable and the shuttle service is flexible and on time. Great Hotel!! July 8, 2014
Rated 2.0 out of 5.0 by Book online to avoid set backs in reception Location was great for disney land. We loved having the hotel shuttle service to and from Disney. The bathroom I had was not very clean and the staff in the reception was not knowledgeable or friendly. July 7, 2014
Rated 3.0 out of 5.0 by Mr. Not happy with overall stay. Did not come close to expectations. July 3, 2014
Rated 2.0 out of 5.0 by Poor customer service While this hotel was extremely clean and had a nice bar area, I was checked into a room that another guest was already in. When I went to get another room, the person who just checked me in, checked me into a different room with 2 queen beds when I had a reservation for 1 king bed. July 1, 2014
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