Rated 4.0 out of 5 by 197
Rated 2.0 out of 5.0 by MDuck Poor customer service
While this hotel was extremely clean and had a nice bar area, I was checked into a room that another guest was already in. When I went to get another room, the person who just checked me in, checked me into a different room with 2 queen beds when I had a reservation for 1 king bed.
July 1, 2014
Rated 4.0 out of 5.0 by Archie 56 Great value for money
This is an efficient, no-fuss hotel which also has warmth and friendliness . Great location, excellent room service.
July 1, 2014
Rated 5.0 out of 5.0 by Rulas70 Servicio Excelente
Estuve durante estos dos días en este Hotel y la facilidad para llegar a los parques de diversiones es muy comoda.
June 30, 2014
Rated 5.0 out of 5.0 by Chavela Nice clean rooms
It was so nice to stay here, we had nice clean rooms and the staff were very nice
June 30, 2014
Rated 5.0 out of 5.0 by Sgt Schultz One of the best
I stay at a lot of Holiday Inns throughout the country and I have to say this is one of the best ones I've stayed in. The employees were polite, the rooms were clean and comfortable. I slept great and I would recommend this place to anyone.
June 29, 2014
Rated 3.0 out of 5.0 by Mnc63 Our stay June 18 -22 2014
Front desk staff was very good when we checked in. The main part of the hotel has been renovated and updated. Hallways and rooms have also been updated. The downside, it appears that the ownership only did cosmetic improvements. Windows need to be replaced with more energy efficiency and sound proofing. We could here everything at the pool and we were on the second floor. The HVAC unit in the rooms were the old units. Need to Invest in new units with digital controls. New units are more energy effienct (reduce utility bills), they are more quite and by having exact set point with the digital display also saves energy - which saves money. I understand the added renovations cost money, but the money you are losing in high utility bills could be recovered in 3-5 years or less. A detailed energy study would have to be done to see what the ROI would be do it.
Cleaning staff was hit and miss. One day cleaned everything and left no towels, hand towels or washcloths.
June 25, 2014
Rated 5.0 out of 5.0 by Boots78 Extremely friendly staff, great value, and wonderful location!
I have never stayed in such a nice hotel. After a long day at the amusement park I received a complentary drink voucher at check in.
The room seemed new everything was spotless!
June 24, 2014
Rated 4.0 out of 5.0 by Job Seeker-Sunset Great pool, better detail needed on cleaning under beds
My family and I were travelling and staying at 8 different Holiday Inn hotels at the beginning of June as I had a job interview in the LA area. We found this hotel to have a great pool and friendly staff. When we checked-in on a Friday night there was only one person working at the desk and luckily we got our room keys before a tour bus filled the lobby with guests. Lastly, as I have a 2.5 year old I always push the bed over to the wall so that he does not roll off the bed. When I did this (as I do at every hotel we stay at), there was debris including red cocktail drink straws under the bed. These items suggest to me that although the room was clean, the cleaning staff overlooked these details which is quite common at most hotels we have stayed at during this round of visits. As a mother of four, I know that when I vaccuum that I need to also vaccuum under the bed and furniture to ensure that I get al the dust and crumbs.
June 23, 2014
Rated 5.0 out of 5.0 by syvsinger comfy room
My husband and I loved our stay at the Buena Park Holiday Inn. Everything from the great front desk personnel to the nice room exceeded our expectations. The bed and pillows were like sleeping on a cloud!
The free shuttle to amusement parks is a very nice bonus, too.
June 22, 2014
Rated 5.0 out of 5.0 by 1st stay Overall good stay
Joe, a front desk clerk, forgot to offer me as a platinum member 500 welcome points or a snack during checkin. (After informing the hotel of this oversight a week after checkout my acct received the requested 500 pts.)
June 22, 2014
Rated 5.0 out of 5.0 by ………………….. great stay
Enjoyed the jacuzzi and pool. Nice location, easy access to the freeway, lots of restaurants within walking distance.
June 20, 2014
Rated 5.0 out of 5.0 by 45Paul Best Value in the area
This is a great hotel more like a resort away from home. Great staff making you feel right at home
June 18, 2014
Rated 4.0 out of 5.0 by Yebo Great Beds, Slow Drains
The hotel was overall very clean and nice. Room service kept us stocked with complimentary toiletries and kept the room very clean. The bed was very nice and comfortable, and the TV was large. Close to Disneyland (where we went) and many restaurants and shops. My only problem was the drains were fairly slow and left a pool of water when you showered. Not a huge issue, but a small annoyance. Overall good experience though.
June 17, 2014
Rated 5.0 out of 5.0 by Anthony G Thoroughly enjoyed our stay
Great Hotel with a terrific staff and outstanding location
June 10, 2014
Rated 3.0 out of 5.0 by Kooky Comfortable bed, Lousy restaurant
Stayed for two nights. Very costly - maybe due to short reservation notice. Not recommended for last minute booking. You'll pay the price.
June 9, 2014
Rated 3.0 out of 5.0 by Loystock HI-Buena Park
Parking was a problem. I have to drive all the way at the back to find a parking slot. There are only 2 access to the Lobby and both of them are close to the front. So it's a long walk with luggage to the lobby.
I have to wait a while during registration. There are 2 check-in counter staff but the other one was always on the phone.
The room air-condtioning was noisy and took a while to cool down. The room and bathroom were clean and in good shape. Late in the evening, somebody was banging on the door of nearby room and woke me up.
I was not able to use the pool, gym, bar coupon and the pre-paid breakfast due to my schedule.
June 9, 2014
Rated 4.0 out of 5.0 by Canuck26 Great place and Great value
Nice location , close to all the tourist attractions. Great value.
June 9, 2014
Rated 4.0 out of 5.0 by Kenny2014 Good Hotel for the money
avoid using AC since it will be noisy can't sleep
avoid using back door since it won't work in my case even they said it should work!
June 6, 2014
Rated 5.0 out of 5.0 by spoiledrotten89 Great location great hotel
This hotel was very nice and the staff was awesome. We really enjoyed our stay and it was close to Knott's Berry Farm which made it nice.
June 3, 2014
Rated 5.0 out of 5.0 by Cyncyn48 My favorite hotel!!!
This is the cleanest and nicest Holiday Inn. The staff was really nice and remembered us every time we went to the lobby. Always smiling. The restaurant had a great menu and the food was really good. The location was excellent. The shuttle was very convenient and available at all time. Benny and Chia (aka Peter Pan) were our shuttle drivers and go to guys. They were very helpful. My daughter had lost her phone and they found it immediately. We will always stay at this hotel when we are in California :) Thank you Benny and Chia !!! You made our stay even better .
June 3, 2014
Rated 5.0 out of 5.0 by c502cid Nice Hotel
One of the nicest, and newest, Holiday Inn properties I've been to in a long time. Most Holiday Inn's anymore are so run down but not this one. Great, helpful staff. I will stay here again.
May 26, 2014
Rated 4.0 out of 5.0 by SCADA Trainer Meeting Expectations
We use this facility for training sessions a couple of times per year and have been consistently pleased with the service of all staff involved. The meeting rooms are above average in that the AC keeps them at the correct temperature and lighting controls are adjustable to diverse needs.
Mercurio and Val take such personal care that you feel as though yours is the most important event they will ever serve.
Thanks for all
May 19, 2014
Rated 1.0 out of 5.0 by Bob9327 Substandard
The first morning no paper was delivered even though I am a Priority Club member.
The second day the room was not cleaned and maid staff had left. No concession was made except a couple clean towels.
No Manager on duty at the time could be reached.
May 16, 2014
Rated 5.0 out of 5.0 by GR27 Unbelievably great stay
I could not believe the negative reviews on this hotel. I have nothing bad to say. This is probably the nicest holiday and I have ever Stadion. And I travel around to holiday ends across the country. An amazing pool and the property was very very clean. I wish they would have thrown in breakfast for platinum members, but that is the only recommendation for change I could say. If I knew this place with this nice, I would've stayed there several more days
April 13, 2014
Rated 5.0 out of 5.0 by Trooper21 Great experience and wonderful service
Small mix up in room but upgraded us to a penthouse suite - awesome service. Bar had extremely great service. Overall wonderful experience - we were able to park IHG rewards parking the entire time.
April 6, 2014
Rated 3.0 out of 5.0 Food far overcooked
I had a number of customers in to the bar after the days work we ordered appetizers none of which were edible they were all far too well done no taste whatsoever
April 1, 2014
Rated 5.0 out of 5.0 muy buena opción
Es un buen hotel, muy bien ubicado y con las mejores opciones para visitar en Buena Park y Anaheim
March 29, 2014
Rated 4.0 out of 5.0 by blackbean good
It was a Good stay....
nice staff and kind service...
March 25, 2014
Rated 5.0 out of 5.0 by andy250 Stay
We have stayed at this hotel many times. We always enjoy our stay there. The only regret we have is that they are taking away the free breakfast for us-elite platinum rewards members.
March 17, 2014
Rated 5.0 out of 5.0 by chenxin A great experience in LA
Hotel is near by the highway,you can go everywhere you want to go,not only drive yourself but also by bus. Free parking is my best love,it will save your lot of money.Staff is friendly and the room is clean.I can stay relax here. Wifi is very fast ,bed is comfortable.A very great experience in LA
March 12, 2014