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Rated 4.0 out of 5 by 197 reviewers.
Rated 2.0 out of 5.0 by Poor customer service While this hotel was extremely clean and had a nice bar area, I was checked into a room that another guest was already in. When I went to get another room, the person who just checked me in, checked me into a different room with 2 queen beds when I had a reservation for 1 king bed. July 1, 2014
Rated 4.0 out of 5.0 by Great value for money This is an efficient, no-fuss hotel which also has warmth and friendliness . Great location, excellent room service. July 1, 2014
Rated 5.0 out of 5.0 by Servicio Excelente Estuve durante estos dos días en este Hotel y la facilidad para llegar a los parques de diversiones es muy comoda. June 30, 2014
Rated 5.0 out of 5.0 by Nice clean rooms It was so nice to stay here, we had nice clean rooms and the staff were very nice June 30, 2014
Rated 5.0 out of 5.0 by One of the best I stay at a lot of Holiday Inns throughout the country and I have to say this is one of the best ones I've stayed in. The employees were polite, the rooms were clean and comfortable. I slept great and I would recommend this place to anyone. June 29, 2014
Rated 3.0 out of 5.0 by Our stay June 18 -22 2014 Front desk staff was very good when we checked in. The main part of the hotel has been renovated and updated. Hallways and rooms have also been updated. The downside, it appears that the ownership only did cosmetic improvements. Windows need to be replaced with more energy efficiency and sound proofing. We could here everything at the pool and we were on the second floor. The HVAC unit in the rooms were the old units. Need to Invest in new units with digital controls. New units are more energy effienct (reduce utility bills), they are more quite and by having exact set point with the digital display also saves energy - which saves money. I understand the added renovations cost money, but the money you are losing in high utility bills could be recovered in 3-5 years or less. A detailed energy study would have to be done to see what the ROI would be do it. Cleaning staff was hit and miss. One day cleaned everything and left no towels, hand towels or washcloths. Thanks MC June 25, 2014
Rated 5.0 out of 5.0 by Extremely friendly staff, great value, and wonderful location! I have never stayed in such a nice hotel. After a long day at the amusement park I received a complentary drink voucher at check in. The room seemed new everything was spotless! June 24, 2014
Rated 4.0 out of 5.0 by Great pool, better detail needed on cleaning under beds My family and I were travelling and staying at 8 different Holiday Inn hotels at the beginning of June as I had a job interview in the LA area. We found this hotel to have a great pool and friendly staff. When we checked-in on a Friday night there was only one person working at the desk and luckily we got our room keys before a tour bus filled the lobby with guests. Lastly, as I have a 2.5 year old I always push the bed over to the wall so that he does not roll off the bed. When I did this (as I do at every hotel we stay at), there was debris including red cocktail drink straws under the bed. These items suggest to me that although the room was clean, the cleaning staff overlooked these details which is quite common at most hotels we have stayed at during this round of visits. As a mother of four, I know that when I vaccuum that I need to also vaccuum under the bed and furniture to ensure that I get al the dust and crumbs. June 23, 2014
Rated 5.0 out of 5.0 by comfy room My husband and I loved our stay at the Buena Park Holiday Inn. Everything from the great front desk personnel to the nice room exceeded our expectations. The bed and pillows were like sleeping on a cloud! The free shuttle to amusement parks is a very nice bonus, too. June 22, 2014
Rated 5.0 out of 5.0 by Overall good stay Joe, a front desk clerk, forgot to offer me as a platinum member 500 welcome points or a snack during checkin. (After informing the hotel of this oversight a week after checkout my acct received the requested 500 pts.) June 22, 2014
Rated 5.0 out of 5.0 by great stay Enjoyed the jacuzzi and pool. Nice location, easy access to the freeway, lots of restaurants within walking distance. June 20, 2014
Rated 5.0 out of 5.0 by Best Value in the area This is a great hotel more like a resort away from home. Great staff making you feel right at home June 18, 2014
Rated 4.0 out of 5.0 by Great Beds, Slow Drains The hotel was overall very clean and nice. Room service kept us stocked with complimentary toiletries and kept the room very clean. The bed was very nice and comfortable, and the TV was large. Close to Disneyland (where we went) and many restaurants and shops. My only problem was the drains were fairly slow and left a pool of water when you showered. Not a huge issue, but a small annoyance. Overall good experience though. June 17, 2014
Rated 5.0 out of 5.0 by Thoroughly enjoyed our stay Great Hotel with a terrific staff and outstanding location June 10, 2014
Rated 3.0 out of 5.0 by Comfortable bed, Lousy restaurant Stayed for two nights. Very costly - maybe due to short reservation notice. Not recommended for last minute booking. You'll pay the price. June 9, 2014
Rated 3.0 out of 5.0 by HI-Buena Park Parking was a problem. I have to drive all the way at the back to find a parking slot. There are only 2 access to the Lobby and both of them are close to the front. So it's a long walk with luggage to the lobby. I have to wait a while during registration. There are 2 check-in counter staff but the other one was always on the phone. The room air-condtioning was noisy and took a while to cool down. The room and bathroom were clean and in good shape. Late in the evening, somebody was banging on the door of nearby room and woke me up. I was not able to use the pool, gym, bar coupon and the pre-paid breakfast due to my schedule. Rod June 9, 2014
Rated 4.0 out of 5.0 by Great place and Great value Nice location , close to all the tourist attractions. Great value. June 9, 2014
Rated 4.0 out of 5.0 by Good Hotel for the money avoid using AC since it will be noisy can't sleep avoid using back door since it won't work in my case even they said it should work! June 6, 2014
Rated 5.0 out of 5.0 by Great location great hotel This hotel was very nice and the staff was awesome. We really enjoyed our stay and it was close to Knott's Berry Farm which made it nice. June 3, 2014
Rated 5.0 out of 5.0 by My favorite hotel!!! This is the cleanest and nicest Holiday Inn. The staff was really nice and remembered us every time we went to the lobby. Always smiling. The restaurant had a great menu and the food was really good. The location was excellent. The shuttle was very convenient and available at all time. Benny and Chia (aka Peter Pan) were our shuttle drivers and go to guys. They were very helpful. My daughter had lost her phone and they found it immediately. We will always stay at this hotel when we are in California :) Thank you Benny and Chia !!! You made our stay even better . June 3, 2014
Rated 5.0 out of 5.0 by Nice Hotel One of the nicest, and newest, Holiday Inn properties I've been to in a long time. Most Holiday Inn's anymore are so run down but not this one. Great, helpful staff. I will stay here again. May 26, 2014
Rated 4.0 out of 5.0 by Meeting Expectations We use this facility for training sessions a couple of times per year and have been consistently pleased with the service of all staff involved. The meeting rooms are above average in that the AC keeps them at the correct temperature and lighting controls are adjustable to diverse needs. Mercurio and Val take such personal care that you feel as though yours is the most important event they will ever serve. Thanks for all May 19, 2014
Rated 1.0 out of 5.0 by Substandard The first morning no paper was delivered even though I am a Priority Club member. The second day the room was not cleaned and maid staff had left. No concession was made except a couple clean towels. No Manager on duty at the time could be reached. May 16, 2014
Rated 5.0 out of 5.0 by Unbelievably great stay I could not believe the negative reviews on this hotel. I have nothing bad to say. This is probably the nicest holiday and I have ever Stadion. And I travel around to holiday ends across the country. An amazing pool and the property was very very clean. I wish they would have thrown in breakfast for platinum members, but that is the only recommendation for change I could say. If I knew this place with this nice, I would've stayed there several more days April 13, 2014
Rated 5.0 out of 5.0 by Great experience and wonderful service Small mix up in room but upgraded us to a penthouse suite - awesome service. Bar had extremely great service. Overall wonderful experience - we were able to park IHG rewards parking the entire time. April 6, 2014
Rated 3.0 out of 5.0 Food far overcooked I had a number of customers in to the bar after the days work we ordered appetizers none of which were edible they were all far too well done no taste whatsoever April 1, 2014
Rated 5.0 out of 5.0 muy buena opción Es un buen hotel, muy bien ubicado y con las mejores opciones para visitar en Buena Park y Anaheim March 29, 2014
Rated 4.0 out of 5.0 by good It was a Good stay.... nice staff and kind service... March 25, 2014
Rated 5.0 out of 5.0 by Stay We have stayed at this hotel many times. We always enjoy our stay there. The only regret we have is that they are taking away the free breakfast for us-elite platinum rewards members. thanks Pete March 17, 2014
Rated 5.0 out of 5.0 by A great experience in LA Hotel is near by the highway,you can go everywhere you want to go,not only drive yourself but also by bus. Free parking is my best love,it will save your lot of money.Staff is friendly and the room is clean.I can stay relax here. Wifi is very fast ,bed is comfortable.A very great experience in LA March 12, 2014
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