Rated 4.0 out of 5 by 197
Rated 1.0 out of 5.0 by crneri lost / stolen iphone, no security cameras
its been a week since march 4 that my iphone 5s got lost / stolen while charging in the room as i was having breakfast in the restaurant.
our group called the phone while in the lobby as we were to checkout that morning after breakfast and it was still reachable but while we were on the way to the room to triple check it was not reachable anymore and is offline.
the room division manager committed to give me the printout of the doorlock / room access information within that day but up to now this has not been given.
she never said that this information is for internal use only and that i had to report this to the police.
hotel general manger then emailed that phone did not get stolen as my other phone beside it was still on the table. well it doesnt mean that since 1 old phone was not stolen that the new more expensive phone was just lost and not stolen. that they will cooperate she i report it the police.
this incident could have been positively resolved had their hotel been equipped with security cameras.
as committed by their manager and for the sake of transparency, this simple information on the doorlock access is should be given ASAP.
it seems then that the hotel is not concerned on the safety and security of their guests.
March 12, 2014
Rated 5.0 out of 5.0 by Earnhardt88 Fan nice hotel accommodating staff!
A great place to stay. It has a resort like setting especially around the pool. The staff was very friendly and accommodating. The restaurant and lounge attach to the hotel have a wide selection of food and it was very very good! Would highly recommend this facility to friends family and others.
March 11, 2014
Rated 5.0 out of 5.0 by Cinder57 wonderful staff with excellent service
we thoroughly enjoyed the stay. The staff took excellent care of our needs. We only had one night with some noise in the conference room but the staff moved us to another room and it was taken care of. Beds were comfortable and the room was clean. The shuttle service to Disneyland worked out great. We would stay there again and recommend it to our friends. Would like to see the breakfast buffet added like other locations we have stayed with Holiday Inn Express.
March 10, 2014
Rated 5.0 out of 5.0 by vacationaddict Great place to stay for Disney land
We stayed 4 nights to enjoy our vacation to Disneyland. The room was nice and my kids really enjoyed the pool. The shuttle was very convenient and right on time. I would recommend this If you are traveling to Disney.
March 1, 2014
Rated 1.0 out of 5.0 by husker2014 They will keep the lights on for you !!!
I stay in all different types of hotels for about 80 to 85% of the year, Even though I do not get to pick most of them. Due to my company chooses the location most of the time. But if I have a job in the area. I will make sure the person booking the room never to use this location. From no complimentary coffee in the lobby, no complimentary breakfast, and from day 2, the hair drier kept falling off the wall. When repair request was put in and nothing happened. My wife found a way to put it back up. I understand that they want to promote their restaurant. But in another Holiday Inn in Saint Lucie, FL. with a restaurant. They gave out coupons of a dollar amount to IHG members for a discounted breakfast. I would think with all they attractions in the area, all the hotels in the area, and all the meetings they cater to at their location. They would want to stand out a little more.
February 20, 2014
Rated 5.0 out of 5.0 by Charlie 53 Very comfortable rooms
Checked in and it took 7 minutes for someone to come from the back to greet me. As a preferred member I feel that they should always have someone at the front counter to greet a guest. Then when I received the bill they charged more than what I was told. Had to call the front desk to inquire and it took another 2 calls to correct. Service staff in restaurant was excellent. Also as a club member I was not greeted as one and never offered water as all properties do.
February 16, 2014
Rated 5.0 out of 5.0 by downloadAcar My favorite place
This is one of my favorite places to stay in Orange County. it is close to everywhere I need to be. There is a lot of restaurants within walking distance as well. The front desk staff could use a little brush up in courtesy or just learn from the very friendly housekeeping staff. I'll be back.
IHG rewards does not mean much here. there are 3 parking spaces for members and sometimes staff will give a free bottle of water.
February 5, 2014
Rated 4.0 out of 5.0 by Jay5150 Nice room
The room was clean & comfortable. The TV reception was awful. When we checked in we got no recognition as IHG Platinum members. At nearly every IHG facility they not only verbally thank you, but they usually include complimentary water, sodas, cookies, popcorn, snacks- something. The man that checked me in barely even spoke & gave no thanks let alone a token of appreciation. I was given a coupon with my room key that offered me 1000 points if I spent at least $40 at the bar. No thanks.
January 15, 2014
Rated 2.0 out of 5.0 by hernandeze9 Must have been a bad day
You guys must have had a bad day or something. I felt like i was at a third world low rate hotel. I've stayed here numerous times and never received a poor reception as idid this time. My shower was cclogged when i reported it to front desk .The attend ed didn't seem interested. It wasn't until i stated it to another attended that i finely received service than it was like a party in my bathroom room with all the maintenance workers and management stopping to check on the maintenance man working on it. I've been a holiday Inn card member for a while. I'm supposed to get some perks. Didn't see any this time. I felt like you didn't want us there.i really like this holiday inn. But I just felt the service wasn't up to par.
January 6, 2014
Rated 1.0 out of 5.0 by DISASTISFIED GUEST Unsatisfied stay at this specific hotel
I made a reservation through the 1-800 number and specifically asked for military rate for a one night stay. After I received the military rate and was given a confirmation number through the phone I asked if I needed a military voucher on the day of check-in from base & was told NO, and that all I needed to do was simply show my military I.D. at check-in.
On the day of check-in, the first thing we were asked for was a military voucher, we explained to the front desk AND night manager that we were told over the phone that all we needed was the military ID to check-in. After 20 minutes of back and forth explaining to the manager this, we were STILL not awarded the military rate we received through the phone, even though I had my confirmation email, the manager said there was nothing she could do for us and my husband and I had to pay full price.
If it wasn't because it was a late check-in & I had my two smaller children with me I would have stayed elsewhere. Not worth the price, and definitely never staying at this hotel chain in the future!
100% DISATISFIED GUESTS!
January 5, 2014
Rated 3.0 out of 5.0 by kingdad5 Wouldn't recommend this location
Overall the experience was fair...the beds were comfortable and the room was clean when we arrived. The shuttle staff was awesome! They were always so friendly and right on time. The problem that we had was we constantly had to ask for more towels (we were left with not enough or no towels at all) when the cleaning staff came in. One night there was a party going on down stairs. We could hear the music with the door to the party closed...we were upstairs, with our door closed, and the TV on. When we asked them if the music could be turned down at 11:00 p.m., we were told, "Sorry, it's a contracted party and we can't do anything about it." We will be returning to the Hilton family.
January 5, 2014
Rated 5.0 out of 5.0 by rico tenis doing it right
Great place, great food, quiet, and comfortable. excellent for IHG members.
January 3, 2014
Rated 1.0 out of 5.0 by Unhappy guest Not a great experience
First of all ,room had funny odor, smelled like moth balls , stagnite water. Room was very small and bathroom was even smaller. We requested other room , 3 rooms later ,we asked manager to just let us check out. She said we would be charged 55.00 for entering room. Manager was very unfreindly and was not willing to let us check out. Called 800# they couldn't convince manager to let us check out . Had to settle for room or be charged for early check out. Over all terrible experience at Holiday Inn. Next time I'm in Los Angeles I know where not to stay.
January 3, 2014
Rated 3.0 out of 5.0 by lyoeono Review
It was OK, except that the maid gave us sheets with urine stains on them. I guess they had been through the wash and were still yellow. But disgusting. !! And we must have overpaid for the area and our room. ;ease work with your cleaning staff to look at what they are doing. We prepaid and I think we paid too much.
January 2, 2014
Rated 3.0 out of 5.0 by Flyaway1234 A few recommendations
It will be more helpful to customers if the reservation procedure of the shuttle bus to Disney is written down at an easy-to-be found area in the lobby. The schedule should be fixed for the whole week. We were told that it can be changed daily and thus, we need to wait till night time to know the time of the 1st shuttle. It is not very convenient to plan for our trip. While appreciating the free shuttle, we felt that the procedure was not consistent. We were told that, we should call in the same morning to reserve the shuttle bus. Then, on one morning, we were told that all the seats of 7:15am bus were already fully booked the night before. So, we had no choice but waited for the 8:30am bus.
Secondly, pillows were too hard for us. Not sure about others. Small thing but the cabinet top was not cleaned completely. Some of our previously spilt chocolate powder were still there.
Other than that, our stay were good. All Staff was courteous.
January 1, 2014
Rated 5.0 out of 5.0 by PLW2 Wonderful stay as always!
Such a great hotel and good price. The new remodeling is so nice!! The staff was very helpful and the food and service excellent!!
January 1, 2014
Rated 4.0 out of 5.0 by Traditionrider Great location
I stayed at this hotel because it was close to where my family lives. A great location if you want to see local attractions. Due to its close proximity to the freeway, I would recommend asking for a room facing the pool. Rooms are comfortable and the area is safe. Lot's of restaurants within walking distance, plus there is a restaurant at the location.
January 1, 2014
Rated 3.0 out of 5.0 by WV Blue One night stay
I do not plan on staying here again or recommending this hotel. The pros are that location was a easy to navigate the area and the kids enjoyed the pool. The Cons was There was Zero recognition as a Reward Club Member. There was NO interaction with the staff after initial check-in. I am sure there was a better value had I chosen to look. I was not impressed with this establishment. I am a devoted Reward Card customer but this establishment made me feel as I was just another head in a bed and just comfortable with the location as a crutch.
December 31, 2013
Rated 4.0 out of 5.0 by mosa was a great experience
i was there one night, and all people were nice, thanks all staff
December 30, 2013
Rated 5.0 out of 5.0 by Drew5 Positive experience
I really enjoy my stay at these hotel, everyone was kind and Tom at the front desk went out of his way to make sure my stay was enjoyable and memorable. I would highly recommend others to stay there as well as have them look for Tom!
December 25, 2013
Rated 5.0 out of 5.0 by Emmit Very Comfortable
Staff was friendly. Room was clean and comfortable. Bed was great. Highly recommend this hotel.
December 22, 2013
Rated 3.0 out of 5.0 by man83 Stuff thrown away before I was checked out of the room
I had a great time at the hotel but on the last day I was there I had everything loaded into my car but had a few hours before I left. I left my leftovers in the frige and when I returned to the room before I checked out it was gone. I did not appreciate this.
December 19, 2013
Rated 5.0 out of 5.0 by Viscountyyyyy Thanksgiving week stay. a four star gem at a three star price
So we stayed at the hotel again as we decided to do Disneyland during the Thanksgiving week, as usual this hotel is just fabulous, and if there are any negative reviews which lowers it's overall rating it is because they are renovating which is temporary and part of any upscale hotel remaining so, This is by far the best bet for going to Disneyland, courteous drivers shuttle you right to Disneyland, the hotel is very reasonable, far less in cost than equivalent hotels right next to Disneyland , the shuttle ride is less than 10 minutes, all amenities and a target near by. The staff, Thom, Yvette, Angelina, Benny, Victor, Nancy and Rita to name a few are the most courteous HI staff I have ever met.
This hotel is a four star gem at a three star price. The pool is also one of the nicest I have seen at a HI.
With family or on business this hotel is a find, I emphatically have recommended this hotel to many friends and collegues, and they have all agreed it is ideal!!
December 9, 2013
Rated 5.0 out of 5.0 by SueINSanDiego Great Experience
My family and I came from San Diego to visit Knott's Berry Farm. We stayed at the Buena Park Holiday Inn. From the moment we checked in to the moment we checked out it was a very smooth and easy process. The hotel was very welcoming and the check in process was very fast; it was great as we spent 12 hours at Knott's Berry Farm. The kids loved eating outside on the patio overlooking the swimming pool. We will definitely be back!
December 6, 2013
Rated 5.0 out of 5.0 by edhones41 Great place...
Even though the hotel was under construction, they did everything to make our stay comfortable. The room was very nice and the bar and restaurant were close and very nice...
November 27, 2013
Rated 1.0 out of 5.0 by FME1014 SKIP IT TILL IT'S FIXED
We stayed at this Holiday Inn in Buena Park for one night to celebrate my son's birthday at the Pirate Dinner. No one told us that the hotel was being renovated. The usual front desk set up was an 8' ft table with a computer and phone. In and of itself this wasn't bad but functions you would normally find at a front desk were scattered all over. The AC in the room did not work which made for a very uncomfortable night. I asked for directions to a local church; good thing I didn't listen because I would have gone the wrong way. Finally, when I mentioned the problem with the room AC to the front desk clerk, she said, 'Did you tell anybody? Not much we can do if you don't tell anybody." She was uninterested in helping or providing a decent level of customer service. For what we paid (and I paid for 2 rooms), this hotel is not worth it. Plenty of fast food places to eat around the hotel. We forgot our toothbrush and the front desk brought some up quickly; that was nice.
November 22, 2013
Rated 4.0 out of 5.0 by Momdaughterduo Great for price and location for what we were looking for.
I was looking for walking distance to Knott's and shuttle to Cakifornia Adventures and a good price. This location fit the bill perfectly for my trip. Staff was great and very helpful and allowed an early check in after we had already been traveling since 3a. The room was very clean, but the bathroom lacked an exhaust fan so the ceiling needed a little TLC. Overall I would stay again in a heartbeat and would suggest to others. Thank you for a great stay.
November 22, 2013
Rated 5.0 out of 5.0 by rcdds83 excellent bed and clean room
My wife is somewhat picky of the hotels we stay at and it's comforting to know she really enjoys the sleep and the comfortable bed. The only problem...clogged or slow draining sink
November 14, 2013
Rated 2.0 out of 5.0 by LCE06281 Stay out of room 129 it's infested with ants
I have been put in this room twice and both times I asked to move because it is infested with ants!
November 11, 2013
Rated 5.0 out of 5.0 by Rolcor6 Great Stay
Even though this Hotel is going through some remodeling. The staff and the facility is top notch!
November 5, 2013