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Rated 4.1 out of 5 by 218 reviewers.
Rated 4.0 out of 5.0 by Staff and Service Everyone was extremely nice and helpful. The rooms were in need of updating but I knew that before I arrived from reviews. August 17, 2014
Rated 4.0 out of 5.0 by Very good but not excellent After having just come off a cruise vacation, I was possibly spoiled by extremely attentive service. I came to the Holiday Inn for the National Scrabble Championship. I was promised a shuttle to the convention center every day but this was basically unavailable as it would leave at times that would make me either too early or too late. Several times there were no service members at the area I needed them (restaurant and front desk). But everything else, including the room, facilities, niceness of staff, etc. was excellent. August 15, 2014
Rated 5.0 out of 5.0 by great stay Our family always stay at a HI when traveling. From the moment we checked in, the staff greats you with a friendly, helpful manner. If you see any staff in the elevator, hall etc. you are greeted with a hello and a smile. The rooms and all parts of the hotel are fresh and clean. You truly feel like you are on vacation when you stay at the HI.. August 13, 2014
Rated 4.0 out of 5.0 by Good location, comfortable Good location, easy walk up Delaware to the Albright Knox, the park, and other sites. Easy walk back down Elmwood shopping and eating district. August 11, 2014
Rated 5.0 out of 5.0 by Overall Quality Stay The hotel was clean and comfortable. The front desk staff was fairly friendly and the bar/wait staff were very friendly and focused on customer service. Our room was clean and the bed was comfortable. The a/c unit worked, but not the best and took a little while to cool the room to a comfortable temperature at night. Overall, we would stay here again especially since the proximity to the Anchor Bar was perfect. August 11, 2014
Rated 2.0 out of 5.0 by Not great My bed had not been changed from the previous guest, it was obvious it had been slept in before, not a good thing to find after a long day of travel. Restaurant food was OK. Room layout was OK. Parking and location is good if you need to be near downtown buffalo. August 10, 2014
Rated 4.0 out of 5.0 by Good staff, decent hotel -No complaints about the staff, everyone was friendly and attentive. -Had asked for the a/c to be turned high to cool the room prior to arrival and they had remembered, which was much appreciated. -Room was pretty small but ok for a short stay (we were only there 1 night) -The tub was grungy looking and the bathroom overall was small and dated. -Loved the bath products from Bath August 8, 2014
Rated 5.0 out of 5.0 by Excellent Value Hotel is a bit dated but very clean and price/location are excellent. August 7, 2014
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