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Rated 4.1 out of 5 by 228 reviewers.
Rated 4.0 out of 5.0 by August visit to Buffalo The parking lot was packed when we got to the hotel and I think we were lucky to find a spot. Everything about this hotel was fine, not over the top spectacular but for the price range I would say it was perfect. The room was clean and comfortable and we were able to request a top floor with a view of the Buffalo skyline, so that was nice. I would stay at this hotel again. August 22, 2014
Rated 2.0 out of 5.0 by Not a Holiday Inn experience Place is not clean. Room stinks, furniture rundown. Total Property needs to be reworked. August 22, 2014
Rated 5.0 out of 5.0 by Great staff The staff in this location is among the best I have seen. August 21, 2014
Rated 5.0 out of 5.0 by great hotel and friendly staff Such a friendly place as the Buffalo Holiday Inn. From the front desk to the waiters in the restaurant. It all felt like a big happy family and they made my first family reunion a memorable one. They volunteered to take pictures of us at breakfast so we could all be in it. We were a group of 38 (from 95 years old to 3 months). Service and food was excellent. When we asked the front desk for nightlife they took us in their shuttle. Every time we asked for something, they went out of their way and we were able to enjoy family reunion. August 21, 2014
Rated 5.0 out of 5.0 by Could not have been better! Our stay in Buffalo was beyond our expectations and the entire experience at the DownTown Holiday Inn was just superb; very comfortable, clean, well-appointed suite; friendly and helpful staff; outstanding eating venues on-site; great location to maximize our time in the town; and wonderful shuttle service. We cannot remember when staying in a hotel was so exceptional and enjoyable! We will be back next year. August 20, 2014
Rated 1.0 out of 5.0 by Dissapointing! The pictures on the internet were not accurate, the rooms were not as nice. The bathroom fan looked like it hasn't been cleaned in years and the tub was stained with something. The front desk staff was not helpful and almost seemed as though they were annoyed when approached for questions/service. There were always 3-4 people standing behind the desk but no one initiated contact with us they all just stared, I had to initiate the conversation. When asked for a cart to move my bags I was told they were all out on other floors and that was it, I had to keep coming down 5 floors to look to see if a cart was returned. Good service would have offered to bring one to my room when one was returned. No such help was offered. Very frustrating stay. I will be returning to Buffalo but will NOT be staying here again. August 20, 2014
Rated 5.0 out of 5.0 by Beginning of Honeymoon This hotel was pretty easy access (except there was a bike race when we came in), but we were able to get around with our GPS. Fairly easy access to Niagara Falls, NY. Really enjoyed our breakfast, used the room service. Came up on time and was hot. The bed was very comfortable, the room was spacious. The only knock I had, was that the bathroom was pretty tight and the cost of a cocktail in the bar/restaurant. August 20, 2014
Rated 5.0 out of 5.0 by Great room, excellent service and very comfortable beds My family (2 adults 2 kids) stayed at the hotel for 3 nights for our Niagara Falls vacation. We enjoyed the hotel and the value for money was excellent. Good free parking space. Great beds. The room looked "old" but it didn't matter to us. The bathroom was good with great water pressure in the shower (this is important to us!). The internet speed is not good and the elevators are slow, but other that that, it is a great hotel with excellent service. August 19, 2014
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