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Rated 4.1 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Overall experience I have stayed at this location many times in the past. I always have the same level of outstanding customer service. This particular trip was due to a death in my family. Brian in particular was professional and accommodating to my needs, as well as Linda. Whenever I go to buffalo for a visit, the downtown holiday inn express is always and will continue to always be my first choice. July 17, 2014
Rated 5.0 out of 5.0 by Very Comfortable We enjoyed our stay and would like to do it again! July 16, 2014
Rated 5.0 out of 5.0 by Fun filled weekend We enjoyed our stay in the Downtown Buffalo area, it was easy to get to our venue, as well as explore the area July 16, 2014
Rated 5.0 out of 5.0 by Fun place! As always, the staff was super friendly and super helpful. Front desk staff was great. The bar is a great place to unwind! Food is excellent! July 14, 2014
Rated 3.0 out of 5.0 by 服务有待提高 这家酒店位于旅游城市布法罗市区,酒店位置方便,楼下就有一家walgreens。总体来说酒店房间设施陈旧,卫生间浴缸边缘发霉 ,门口严重掉漆。更重要的是服务态度普遍不好。前台接待面无表情,缺乏其他酒店前台经常使用的服务用语,给人第一印象就不好。在餐厅晚饭的时候,我朋友拿了个butter吃,一个女服务员居然跑来说,这个不应该这样吃,而且面无表情,甚至让人怀疑带有明显的种族歧视色彩,如果不是因为赶了一天路才入住这家酒店,我们会直接投诉这个服务员或者退房走人。 July 8, 2014
Rated 5.0 out of 5.0 by Good Location My family of 5 stayed for one night. The hotel is in a very good location and the reception area was well maintained. The rooms are definitely dated but worked well for our quick stop. An interesting find was the Teddy Roosevelt Inaugural Site across the street - did not know it was there. We took the tour which was very well done and informative. Did not use the restaurant - when to Duff's for wings. It would've been great if breakfast were included in the price. July 4, 2014
Rated 4.0 out of 5.0 by Good stopover Stopped over in Buffalo on the way to Canada.Chose the hotel because familiar with US Holiday Inns and it was close to downtown.However,Amtrak train very late so ate in hotel.Nice dinner,good service and a decent pint of craft beer in the bar beforehand. Breakfast OK but waiter dropped plate of ham,fortunately on the floor rather than on me! Front desk very helpful in booking taxi to cross the border. July 3, 2014
Rated 4.0 out of 5.0 by Easy parking location. Very nice front desk employees. Employees at this property seem to strive to keep guests satisfied. Would recommend when traveling. June 30, 2014
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