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Rated 4.2 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Great Food! Hotel bars and restaurants many times get overlooked by customers, this place shouldn't. The service and food here is wonderful! When you sit at the bar it's like sitting with a bunch of friends. Great people! January 29, 2014
Rated 5.0 out of 5.0 by Great Staff! I was one of many travelers stranded in Buffalo during the Blizzard of 2014. I am very thankful I was at the HI/Downtown! The staff couldn't have been more attentive or helpful. Many of them were stranded for up to 2 nights. Despite their inconveniences, they performed wonderfully and couldn't have been nicer. NICE JOB HI/DOWNTOWN! January 13, 2014
Rated 4.0 out of 5.0 by Close to area businesses Average Holiday Inn with friendly staff. Not as good of priority club perks as compared to others. January 12, 2014
Rated 5.0 out of 5.0 by Great Service, Great Staff! After a great evening at the hotel, we had a great breakfast at the coffee bar and checked out quickly. After driving 2 hours home we realized we left a laptop in the room. 1 phone call to the front desk, and before you know it the item was recovered and waiting for us. Thanks to all the staff of Holiday Inn Buffalo Downtown for your quick reaction and understanding of our predicament. We can't wait for our next trip your hotel. January 2, 2014
Rated 4.0 out of 5.0 by Lights and Blankets The light on my side of the bed was not plugged in because the plug could not reach the closest outlet. Needed an extension cord or surge protector to get it to work. But when my girlfriend was cold on the first night (even with the temperature turned up) we got extra blankets for the bed. If you want to go downtown to the clubs and bars you're only a few blocks away. But it was too cold to walk. :-) The staff was very kind. It was over Christmas so there were only a few people working. At any rate, they were very nice. I always stay here when I visit my family in Buffalo. December 30, 2013
Rated 5.0 out of 5.0 by Great Experience My boyfriend and I recently stayed at your hotel and it was great. We were only in town for the one night stay but wished we could have stayed longer. Everything is great the staff the hotel and our room. My boyfriend couldn't get over on how comfortable the bed was. He LOVED IT!! The hotel it self is in a great location and we will definitely be staying there again when we are in town. I would recommend this hotel to anyone! December 29, 2013
Rated 2.0 out of 5.0 by Horrible Our room was dated and old. The bed was very hard and the pillows were so soft, even the "firm" ones, that I could never get comfortable. The ceiling in the bathroom was so low that I kept hitting it with the hands when I was drying off from a shower! The entire building needs to be remodeled, now. The only bright spot was our waitress/bartender. She was delightful and attentive beyond her duty. December 18, 2013
Rated 1.0 out of 5.0 by Everything was cold! The exercise room was left unheated in the middle of winter. It was so cold I could see my breath. The room was also drafty due to the large old windows. Avoid the restaurant. The salmon I ordered came out cold. The waitress explained that it was poached earlier in the day and supposed to be served cold. My guest had a burger that wasn't fresh - just cheap and frozen. I won't return to this location. December 15, 2013
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