Rated 4.2 out of 5 by 155
Rated 5.0 out of 5.0 by Phil1228 Local Favorite
If you are staying in the Downtown area...There is NO reason not to stay here. Great staff...Great food...Great bar...And all at a reasonable location! Stay here...You'll come back!
September 21, 2013
Rated 5.0 out of 5.0 by NJcollegemom Pleasant staff. Convenient location.
This was second time staying at hotel. 1st was for daughters college visit. Took long train ride they had shuttle service from train to hotel. Hotel than college. Picked up at college and shuttled to train. Drivers were courteous and went beyond call of duty to get our departing train on time. Second visit to move in college student. Upon returning to room found a beautiful note of encouragement and free breakfast vocher. Will definitely be a returning quest over next 4 years.
September 8, 2013
Rated 5.0 out of 5.0 by Teri1776 Last Minute Savior
I wasn't planning on staying an additional night in Buffalo so I hadn't booked a room. Luckily, I,found this great hotel with great service and it was not too far from the airport. I would definitely stay here again.
September 6, 2013
Rated 4.0 out of 5.0 by LyricalRico What I expected
Clean room at the going market rate. Nice to have a restaurant on the first floor to go to. Also on a main street that's easy to find, and has a 24 hour drugstore next door.
The only weird thing was that they only had ice machines on every other floor. They didn't tell me that when I checked in, so I spent a while trying to find one.
September 5, 2013
Rated 1.0 out of 5.0 by super123456789 Cleanliness
We saw some human hair on the rim of the toilet bowl. when we tried to sleep after a long day, it was too noisy. Actually some body tried to open our front door 2-3 times. May be by mistake but not appeciated.
September 5, 2013
Rated 3.0 out of 5.0 by ckjdbounds Great Area
The hotel is in a great location with lots to do within walking distance. There was a problem with the wifi while I was there but I will likely go back to this hotel if I have to stay in Buffalo in the future.
September 2, 2013
Rated 4.0 out of 5.0 by mngl Great Location
Great Location and easy parking. The staff were very helpful and friendly.
August 28, 2013
Rated 3.0 out of 5.0 by BW0CC Right in downtown
I'm working in Hamurg but chose to stay downtown so that my after work activities wouldn't be limited to southtowns / the rooms are a little outdated and my shower was clogged but other than that I have nothing to complain about! The hotel bar is fun and the staff is nice and remembered me from a previous visit!
August 27, 2013
Rated 5.0 out of 5.0 by Nins Wonderful service and comfortable pillows!
The staff at this hotel is absolutely wonderful! I live 8 hours away and I will be using this hotel when I visit my son in college! I feel safe and welcomed and completely at ease here!
August 26, 2013
Rated 4.0 out of 5.0 by anoelle Overall Positive Stay, Definite Parking Issues
Overall, this hotel was awesome. The location was great and rooms were spacious and clean. The only issue encountered was with parking. One night during the week the hotel was totally booked, as the front desk lady explained, and there were no parking spots available either in the lot or the parking garage. Upon inquiring as to where I should park, the front desk staff told me there was parking 'across the street and down an alley' that many people park at. This was not a Holiday Inn lot and signs in the mentioned lot referenced another building entirely. Not to mention it was 10 at night and dark and I was being asked to park in an alley and drag my suitcases there the next morning. Other than the parking headache, the hotel itself was very nice and the staff personable and friendly. While I didn't eat at the hotel, the restaurant and bar had a nice atmosphere and very nice bartender. Overall I would stay here again!
August 26, 2013
Rated 5.0 out of 5.0 by Phil1228 Great people!
Not only is the convenient location great but the people are fantastic!
August 26, 2013
Rated 5.0 out of 5.0 by tsa9man great quality for the benefits, such as meals in a central Buffalo City location
I was very pleased in the friendly staff, a GREAT breakfast that beats the chain stores !
August 25, 2013
Rated 4.0 out of 5.0 by Haffster Great staff, nice property
The property itself is a bit older but immaculately maintained. You just can't beat the location though.
Beds were very comfortable, bathroom was reasonably spacious. Ample, free parking. There's a Wal-greens right next door and plenty of restaurants within 5 to 10 minutes walking distance.
For me, while the physical aspects of a hotel matter considerably, it is ultimately the interaction with the staff that differentiates a good hotel from an excellent one - by this measure, the hotel is indeed excellent. Extremely pleasant and helpful staff and plenty of them always at hand to answer questions, make restaurant suggestions etc. and always with plenty of smiles. Well done - you made all the difference during our stay and we would be happy to return and recommend the hotel to our friends.
August 24, 2013
Rated 1.0 out of 5.0 by GSFroch1983 Look elsewhere
Burn holes all over my non-smoking room, stains on the walls, stained linens, closet-sized bathroom in my king room, noisy 24/7, awful parking lot.
Overall, look elsewhere in Buffalo. I'm a priority club member and I still got an awful room.
August 21, 2013
Rated 5.0 out of 5.0 by Lilcruz Very good
Nice stay and room. Wish there was free breakfast!
August 19, 2013
Rated 4.0 out of 5.0 by Gldnarm13 Overall good stay
The hotel was generally clean. The staff was helpful with an upgrade. I was surprised that there was only one suite on the property. We stayed on a Tuesday night and was pleasantly surprised with the managers reception with beer and wine. Could use an update in areas of the hotel.
August 17, 2013
Rated 3.0 out of 5.0 by buddiejet Nice People
Cons: No indoor pool and hot tub. They had carpet being installed in a few rooms on my floor therefore they had to put all the furniture from the rooms into the hallway, not easy to get around
August 17, 2013
Rated 3.0 out of 5.0 by Skip517 Slow Wi-Fi but a Great Pool
Arguably the internet connection at the Buffalo-Downtown Holiday Inn was the slowest I have experienced since the 1990's. (And no it wasn't my computer since it worked fine when I took it to my conference over at the Hyatt.) What I liked, though, were the people who worked there, all of whom were great spirits, looking for ways to help, and efficient at their jobs. I also loved the pool out back. Why not keep it open longer hours though? As somebody in town for a conference, it would have been nice to do a few laps in the morning.
August 16, 2013
Rated 5.0 out of 5.0 by Hammer11 Really, 5 stars?
I can honestly say that I don't give out 5 star ratings often. Or, at all for that matter. Buffalo earned it. There is no flash. They execute the fundamentals at a very high level.
At the Front Desk check in they were more than helpful and friendly. Top that off with them giving you the wireless code (I always have to call down to the desk once I get there), and letting you know of discounts at the restaurant and coffee bar they were off to a great start.
My last stay in a Holiday Inn was in St. John's, Newfoundland. It was the pits compared to Buffalo. Think about that for a second. It's true.
The room was clean, the air conditioning worked to perfection, and the room didn't have that 'funky-hotel-room-smell' that a lot of them do. Scheduled wake up calls that actually came at the correct time, worked. All around, I'd recommend it.
Next time I'm back in Buffalo and need somewhere to stay, this hotel will get my business. Guaranteed.
August 15, 2013
Rated 5.0 out of 5.0 by CroomTC Very nice place to stay the night.
Very nice location. Clean rooms. Very nice staff. Nice restaurant downstairs. Wish we could have stayed longer.
August 15, 2013
Rated 5.0 out of 5.0 by Hawk57 very comfortable and relaxing
This was bust weekend for this hotel as some kids sports teams were in town and many stayed at this hotel. My check in was flawless, simple and fast. Never heard any kids running thru hallways or creating a disturbance. Nice jod by the staff.
August 15, 2013
Rated 2.0 out of 5.0 by Aterese bathroom & wifi
We are a family of five (three generations) and had two adjoining rooms. The rooms where very tired. The bathrooms where very small and dirty. Most of us skipped our usual morning shower. We could not talk ourselves into having a shower and opted to wait until we got home. The Wifi was so weak, none of us where able to connect to it.
August 12, 2013
Rated 4.0 out of 5.0 by LoDi Clean and convenient location.
Hotel was a little pricey but great location and comfortable .
August 11, 2013
Rated 5.0 out of 5.0 by Shlybl Great staff and service
We stayed 3 nights here and it was a nice stay. The staff was very nice and even when we slept late, they came to our room and cleaned it up for us later in the day.
Nothing to complain about!
August 11, 2013
Rated 5.0 out of 5.0 by Marie27 Easy access to downtown.
Nice surprise! While the building may look older the hotel was well decorated, very clean. The room was very clean and comfortable providing great night's sleep, Food at the restaurant was great. I would stay here again.
August 10, 2013
Rated 5.0 out of 5.0 by Lainey248 Affordable and Great Location
We were able to walk to the best neighborhoods. It's close to downtown, accessible by short cab ride or train. Staff was very friendly and the room was clean, with great cable. We will definitely stay here again. (Family of four)
August 6, 2013
Rated 2.0 out of 5.0 by Matt9 Very small bathroom
We have stayed at a number of Holiday Inn Express Hotels in the the past and just assumed that the Holiday Inn would be similar. The hotel room was a fair size, but the furniture was not in great condition. There were missing handles on the dresser and the room smelled like pickles. Yes, it smelled like pickles. The bathroom was extremely small with very low ceilings. Two people could not get ready comfortably in this bathroom.
August 2, 2013
Rated 5.0 out of 5.0 by Niagaraswedes Nice stay
Stayed one night. Efficient and very nice staff. Clean room. Really big room and huge beds. Compared to european standard this is great value for money.
July 31, 2013
Rated 4.0 out of 5.0 by Ally00py Served its purpose
Staff were superb, kind, helpful, thoughtful.
Room was clean, bathroom dated and grungy: spots of something splattered on the back of bathroom door, tub had no-slip etched bottom but speckled black, ceiling above toilet shows sagging from old damage (? Old leak?) poor ventilation in bathroom. The way the bathroom is situated it's essentially using the bedroom.
The bed itself is cozy. The mattress cover felt like plastic as I woke up several times clammy on whatever side I was laying on.
The room did what we needed: place to crash after a late night. I would search for other places in the future or return if the price is the best choice then. Hopefully they are renovating suites or considering to in the future.
July 30, 2013
Rated 3.0 out of 5.0 by DLynnM Comfortble Bed, Bathroom needs improvements
We booked this room as a last minute 2 night stay in Buffalo due to it's availabilty. There is nothing spectalular about this hotel, it is older. Our room was basic and small with a good view of downtown Buffalo. Service was friendly, there was no additional fee for parking. Our queen size bed was very comfortable and outfitted with lovely white linens, so we rested well; however, the coffee maker didn't work, the A/C didn't keep the room as cool as we would have liked and the bathroom fan did not work (was also hanging with dust). Location was great as it was close to the inner harbor, restaurants, etc. Overall, we were disappointed with the value for our dollar.
July 29, 2013