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Rated 4.1 out of 5 by 247 reviewers.
Rated 4.0 out of 5.0 by Good location Quick access to the border and Peace Bridge. Comfy pillows and bed. Friendly and helpful staff. August 5, 2014
Rated 3.0 out of 5.0 by Buffalo Holiday Inn I expected more from the Holiday Inn. disappointed in the cleaniness of the room August 5, 2014
Rated 1.0 out of 5.0 by Over Priced Over priced No microwave or refrigerator Out dated lobby My room did not meet HI standards Bathrooms did not meet HI standards August 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Buffalo-Downtown The stay was great. Staff was very polite and friendly. They addressed all needs and did it quickly. The room was clean and we had enough towels and soap. My family and I really enjoyed the stay. I just wish we could have had a continental breakfast included with our stay. Other than that I would recommend this Holiday Inn to others. Thank you for a pleasant stay. July 31, 2014
Rated 1.0 out of 5.0 by Stinky and in need of renovation Walking into my room, I immediately was hit by a wall of stink. Window did open, but latch was broken. Carpet was filthy. Door to bathroom was "sticky" and looked as though it had never been cleaned. Ended up not sleeping in the room -- went to a friends house who lived in town. Came back next morning to shower, collect bags and check out. Will not stay there next time through Buffalo or Western NY. This hotel needs a lot to bring it up to acceptable standards. July 29, 2014
Rated 5.0 out of 5.0 by very clean - great staff We enjoyed our stay. the hotel was great. Convenient free parking. Room was fair size, up to date and very clean. Nice view of downtown. Great helpful staff. Only complaint was somewhat noisy party by pool until past midnight. July 29, 2014
Rated 5.0 out of 5.0 by The Best! This is the best place to stay if your traveling to Buffalo. Close to Downtown. Close to all medical centers. The people here are so nice they are entertaining! All departments are more than willing to help! Don't miss it!!! July 28, 2014
Rated 5.0 out of 5.0 by Quiet, quick, quite excellent Welcomed with a smile and our two rooms were together. Breakfast typical American, adequate choices, fast enough service to get on to business. Couldn't find anything wrong with the rooms, nothing to suggest improvements on, even a little bit. Clean drawers, suitcase stand right where you want it, plenty of towels and pillows, comfortable chairs to plop down and sit when you're done with the day, nice beds. Walk a few steps to Allentown for interesting time, food, and libations. July 27, 2014
Rated 4.0 out of 5.0 by Nice hotel This hotel was a nice start to our 200 mile bike ride on the Erie canal. It was about one mile from the start of the bike trail and they did not balk at bringing our bikes into the room. The only thing I didn't like was that they had Fox News on in the breakfast room. July 25, 2014
Rated 5.0 out of 5.0 by Holiday Buffalo New York The hotel was totally booked but quiet Great location Friendly staff Great breakfast choices Great location July 22, 2014
Rated 4.0 out of 5.0 by Great room Bathroom ceiling needed to be repair. Stucco finish was peeling for the ceiling due to possible water damage from the floor above. July 20, 2014
Rated 5.0 out of 5.0 by Overall experience I have stayed at this location many times in the past. I always have the same level of outstanding customer service. This particular trip was due to a death in my family. Brian in particular was professional and accommodating to my needs, as well as Linda. Whenever I go to buffalo for a visit, the downtown holiday inn express is always and will continue to always be my first choice. July 17, 2014
Rated 5.0 out of 5.0 by Very Comfortable We enjoyed our stay and would like to do it again! July 16, 2014
Rated 5.0 out of 5.0 by Fun filled weekend We enjoyed our stay in the Downtown Buffalo area, it was easy to get to our venue, as well as explore the area July 16, 2014
Rated 5.0 out of 5.0 by Fun place! As always, the staff was super friendly and super helpful. Front desk staff was great. The bar is a great place to unwind! Food is excellent! July 14, 2014
Rated 3.0 out of 5.0 by 服务有待提高 这家酒店位于旅游城市布法罗市区,酒店位置方便,楼下就有一家walgreens。总体来说酒店房间设施陈旧,卫生间浴缸边缘发霉 ,门口严重掉漆。更重要的是服务态度普遍不好。前台接待面无表情,缺乏其他酒店前台经常使用的服务用语,给人第一印象就不好。在餐厅晚饭的时候,我朋友拿了个butter吃,一个女服务员居然跑来说,这个不应该这样吃,而且面无表情,甚至让人怀疑带有明显的种族歧视色彩,如果不是因为赶了一天路才入住这家酒店,我们会直接投诉这个服务员或者退房走人。 July 8, 2014
Rated 5.0 out of 5.0 by Good Location My family of 5 stayed for one night. The hotel is in a very good location and the reception area was well maintained. The rooms are definitely dated but worked well for our quick stop. An interesting find was the Teddy Roosevelt Inaugural Site across the street - did not know it was there. We took the tour which was very well done and informative. Did not use the restaurant - when to Duff's for wings. It would've been great if breakfast were included in the price. July 4, 2014
Rated 4.0 out of 5.0 by Good stopover Stopped over in Buffalo on the way to Canada.Chose the hotel because familiar with US Holiday Inns and it was close to downtown.However,Amtrak train very late so ate in hotel.Nice dinner,good service and a decent pint of craft beer in the bar beforehand. Breakfast OK but waiter dropped plate of ham,fortunately on the floor rather than on me! Front desk very helpful in booking taxi to cross the border. July 3, 2014
Rated 4.0 out of 5.0 by Easy parking location. Very nice front desk employees. Employees at this property seem to strive to keep guests satisfied. Would recommend when traveling. June 30, 2014
Rated 2.0 out of 5.0 by Will not stay again I picked up a new customer in the Buffalo area and will be returning 5-6 times a year and I will not be staying here. The A/C was subpar and the room was very humid and uncomfortable. The options at your restaurant were limited, especially with beer. No Yuengling in upstate New York? There are 20 bars/restaurants/ hotels within walking distance that were better options June 30, 2014
Rated 5.0 out of 5.0 by Pleasant, accommodating staff From complementary airport runs/ 24-7, to food at their restaurant (that I'd go for if it were at home), to pleasant accommodating, English-speaking staff, to comfortable beds and bedding, TV channels -- well, this was several steps up from what I would have expected from the Holiday Inns of my youth. Great value, great people, Older property with PLENTY of on-location parking. It is a great location in town, an older property, and the experience is 5 star. My one quibble: Beds were about 3 inches taller than I like - and that is true at all of the best hotels I've stayed at. June 26, 2014
Rated 5.0 out of 5.0 by Militrary Reunion Planner The Hotel was a great location and the restaurant food was exceptional and the prices were very acceptable. The breakfasts were very good. The selections of food were good, from sandwiches to steaks and seafood. You couldn't ask for a better staff in the restaurant and the overall working staff, the housekeeping people and maintenance were always trying to do their best and do a good job. Went out of their way to make sure things were the way you wanted them to be. The banquet facilities and staff were exceptional. The banquet meals and set up decor were exceptional, perfect presentation. The best staff I have worked with in the past 11 years. The shuttle service is great, they do their best even during the road construction that was going on around the entire buffalo area. The hotel was always clean everywhere and parking was adequate even though the hotel was a total sell out. The only thing we would like to have was our room a little cooler, but we like a colder room than most people anyway. Only about 25-30 minutes from Niagara Falls and Canada. We will definitely return in the future. June 20, 2014
Rated 1.0 out of 5.0 by Very dissapointed Our room were not as clean as they looked in pictures. Bathroom was not cleaned properly since there were hairs under the toilet. Room had odor which made it hard to sleep. Rooms need updating. Service at the restaurant were horrible. Girl that served us both mornings was very rude and unfriendly. We felt like we were bothering her when we requested something. Web site should have told us we could not park at hotel during Festival which what happened to us which made our parking not free. June 19, 2014
Rated 5.0 out of 5.0 by great food and service our breakfast and evening appetizers were very good and the staff was cordial and service was excellent. June 17, 2014
Rated 4.0 out of 5.0 by Very Good Stay Excellent service from the friendly staff. Very comfortable sleep, clean and very accessible to the downtown area. June 17, 2014
Rated 5.0 out of 5.0 by Great staff, facilities and location This hotel is a regular stop for me when coming to Buffalo due to the friendly staff, well maintained facilities and the excellent location. The neighborhood is safe and has many options for walking and dining. Parking is complimentary and convenient. A pleasant place to be when away from home on business. June 16, 2014
Rated 5.0 out of 5.0 by Great, caring staff I had a lovely stay at this hotel. The staff went out of there way for us, very friendly and caring. The people that work at this hotel understand and practice true hospitality and professionalism, we felt very at home here. If I ever return to Buffalo this is where I would stay again. June 12, 2014
Rated 4.0 out of 5.0 by Nice stay I asked for a room with a fridge, and got one with a fridge and microwave, Shannon at the front desk was very helpful. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very nice. Food good. Pool nice. Great location. Beds very comfortable. Staff friendly, and helpful. June 11, 2014
Rated 4.0 out of 5.0 by Perfectly Fine The Holiday Inn was perfectly acceptable. We stayed 2 nights. In town for a family wedding. My one and only complaint was that not only is there no free breakfast, the cost of the breakfast at the hotel restaurant seemed extremely high. For that reason, we didn't partake in the hotel restaurant at all. Other than that, we thought it was a nice hotel and would stay there again. June 10, 2014
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