Rated 4.1 out of 5 by 260
Rated 5.0 out of 5.0 by Phil1228 Great Staff!
I was one of many travelers stranded in Buffalo during the Blizzard of 2014. I am very thankful I was at the HI/Downtown! The staff couldn't have been more attentive or helpful. Many of them were stranded for up to 2 nights. Despite their inconveniences, they performed wonderfully and couldn't have been nicer. NICE JOB HI/DOWNTOWN!
January 13, 2014
Rated 4.0 out of 5.0 by Username Close to area businesses
Average Holiday Inn with friendly staff. Not as good of priority club perks as compared to others.
January 12, 2014
Rated 5.0 out of 5.0 by depthraider Great Service, Great Staff!
After a great evening at the hotel, we had a great breakfast at the coffee bar and checked out quickly. After driving 2 hours home we realized we left a laptop in the room. 1 phone call to the front desk, and before you know it the item was recovered and waiting for us. Thanks to all the staff of Holiday Inn Buffalo Downtown for your quick reaction and understanding of our predicament. We can't wait for our next trip your hotel.
January 2, 2014
Rated 4.0 out of 5.0 by Genesis40 Lights and Blankets
The light on my side of the bed was not plugged in because the plug could not reach the closest outlet. Needed an extension cord or surge protector to get it to work.
But when my girlfriend was cold on the first night (even with the temperature turned up) we got extra blankets for the bed.
If you want to go downtown to the clubs and bars you're only a few blocks away. But it was too cold to walk. :-)
The staff was very kind. It was over Christmas so there were only a few people working. At any rate, they were very nice. I always stay here when I visit my family in Buffalo.
December 30, 2013
Rated 5.0 out of 5.0 by tnml0513 Great Experience
My boyfriend and I recently stayed at your hotel and it was great. We were only in town for the one night stay but wished we could have stayed longer. Everything is great the staff the hotel and our room. My boyfriend couldn't get over on how comfortable the bed was. He LOVED IT!! The hotel it self is in a great location and we will definitely be staying there again when we are in town. I would recommend this hotel to anyone!
December 29, 2013
Rated 2.0 out of 5.0 by MAK292 Horrible
Our room was dated and old. The bed was very hard and the pillows were so soft, even the "firm" ones, that I could never get comfortable. The ceiling in the bathroom was so low that I kept hitting it with the hands when I was drying off from a shower! The entire building needs to be remodeled, now.
The only bright spot was our waitress/bartender. She was delightful and attentive beyond her duty.
December 18, 2013
Rated 1.0 out of 5.0 by BenLJNYC Everything was cold!
The exercise room was left unheated in the middle of winter. It was so cold I could see my breath. The room was also drafty due to the large old windows. Avoid the restaurant. The salmon I ordered came out cold. The waitress explained that it was poached earlier in the day and supposed to be served cold. My guest had a burger that wasn't fresh - just cheap and frozen. I won't return to this location.
December 15, 2013
Rated 4.0 out of 5.0 by Daniel0065 Good, solid, dependable hotel
I could stay at any number of hotels each week for business. This property and its staff are worth returning to each week!
December 11, 2013
Rated 5.0 out of 5.0 by InfinKitty Staff are A++
Upon arriving, the Staff was extremely helpful assisting me with transportation in the area. In the morning, the woman working in the café was polite and sociable. They made for a really great experience.
The only caveat is that it's rather obvious that the rooms need some updating. But they are clean and comfortable.
December 11, 2013
Rated 4.0 out of 5.0 by Leon49 Great location
Nearby amenities permitted me to limit need to drive,
I will return when in the area.
December 10, 2013
Rated 5.0 out of 5.0 by Palmer8 Good and modern hotel
Very good hotel, parking included. Great bar for happy hour.
December 7, 2013
Rated 5.0 out of 5.0 by Lymeie overall expeience
help and one of the night managers were great. Manager went far beyond the call. Thanks
December 4, 2013
Rated 5.0 out of 5.0 by Phil1228 Thanks for the help!
The maintenance staff was wonderful in helping me with a minor issue. They are always super helpful and friendly!
December 4, 2013
Rated 5.0 out of 5.0 by Phil1228 Great Atmosphere!
I recently met 5 associates in the lounge at the hotel. The atmosphere was great, the food was great, and the staff couldn't be more friendly and courteous! They said they would come back any time!
November 24, 2013
Rated 5.0 out of 5.0 by Cher11 Excellent Customer Service!
I was attending a training session and stayed the first night at a different hotel and had a horrible experience. The staff at the Holiday Is compassionate and caring. The manager Judy went out of her way to make sure I was comfortable. The staff at the restaurants were great as well. Thank you!
November 20, 2013
Rated 1.0 out of 5.0 by Ab2013 Horrible experience
I was staying there the night before an interview actually a couple of the people that were interviewing were staying also there. There wasnt any sleep going on in the floor I was on you kept trying to make them stop screaming and laughing and talking but it went on until 4:30am. If they know there are people on interview cause they give you a "special deal" (which wasnt that great from the actual price) for interviewing at a near by hospital couldnt you at least place everyone going to interview on the same floor and the basketball, volleyball teams on another??? Just saying!
November 20, 2013
Rated 5.0 out of 5.0 by Deezdaisy Wonderful staff
We stayed for an overnight college basketball tournament and the room was spacious and clean, the staff from check in, to the restaurant to checking out was very pleasant to work with. I would highly recommend.
November 19, 2013
Rated 5.0 out of 5.0 by Sandyrose Great view comfortable bed
It was a great experience from the time we walked in the door, we were upgraded to a king suite and had the most beautiful view of the city. The room was great, the bed comfortable, and the breakfast in the in house restaurant was delicious , I would defiantly go back
November 18, 2013
Rated 5.0 out of 5.0 by Kens214 Great Place to stay
I was greeted very professionally. Anything I needed was always fulfilled and in a timely manner. I was always greeted on my return at night with a warm hello.
November 18, 2013
Rated 5.0 out of 5.0 by jean1966 service
I have stayed numerous times and have always encountered nothing but great employees. They make the stay totally enjoyable.
November 15, 2013
Rated 5.0 out of 5.0 by Ggeeooff Great Event Venue
The downtown Buffalo Holiday Inn made my aunt's 90th birthday banquet a smashing success; courtesy airport shuttle, truly comfortable suites, decent-size banquet hall, tasty catering options, super-caring staff everywhere, quick problem-solving, reasonable value. Could do with an upgrade on audio-visual equipment--newer LCD projector, stronger microphone. I should definitely hold an event here again.
November 6, 2013
Rated 2.0 out of 5.0 by JDL12424 Turn off the heat !!!
We were in Buffalo for a conference at the convention center for the weekend. The Holiday Inn - Downtown was on the list of the conference hotels with attractive rates. As an IHG Platinum Elite member I chose to stay at there even though it was the furthest reccommended hotel from the convention center and was outside of a comfortable walking distance, necessitating driving and dealing with parking issues at the convention center and at the hotel.
Check-in was painless; our room was on the 8th floor. The Buffalo weather was cool; maybe in the 40’s, with wind and rain, my room was tropical. I immediately found the thermostat and attempted to cool it to a more agreeable level. There was a brand new looking thermostat on the wall but it had no effect on the amount of heat radiating from the rather ancient heating unit on the opposite wall. The heater produced a low level of heat continuously, regardless of thermostat setting, the thermostat had no effect on it or on what may have been an AC unit in the wall above. However, there was a window that would open, which I found very welcomed, if not unusual on the 8th floor.
The first night was uncomfortable. Opening the window let in cool air, wind, rain and the noise from Delaware St. Closing it made the room warm and the lack of a circulating fan made for a very quiet room in a relatively noisy hotel. Saturday morning I mentioned my concerns at the front desk and was told that the air conditioning system had been turned off for the winter. But the thermostat should still run the fan and maintenance would check on it. Saturday evening we were late returning, the conditions were the same as the night previous except it seemed that there was an increase in the traffic and pedestrian noise level with the window open and more guests in the hotel creating more in-house noise. Apparently the maintenance crew didn’t make it to the room or felt that nothing was amiss.
The hotel appears old, and the facilities need to be upgraded. I have a very short list of IHG properties that I will not return to. Holiday Inn Buffalo – Downtown has been added to it. There are other IHG properties nearby, Ill give them a chance next time.
November 6, 2013
Rated 5.0 out of 5.0 by kittyj Wonderful hotel, enjoyed our stay.
We very much enjoyed our stay. The less than stellar marks for food & beverage are because I received regular instead of decaf coffee and an allergy made my day a little horrible. We were able to relax until 3:30 when some noisy guests woke us up, there were several buses of cross country athletes from PA and we made allowances for this reason, but other than that we had no complaints and would not hesitate to stay again.
November 5, 2013
Rated 1.0 out of 5.0 Great until iPod was stolen
Staff seemed great until I left an iPod behind at checkout; I realized my mistake quickly and called, and the staff was not at all helpful and even rude. When I came back to get the iPod it was claimed that no one saw it and that it could not possibly have gone through the wash...the only possible conclusion I can come to is that someone on the staff kept it. It was implied several times that the fault for the theft was mine, and the front desk manager didn't even offer me an apology, let alone any form of compensation. Calls to ask if anyone has found it or turned it in have been completely ignored by management and housekeeping.
If you stay here, be careful with all of your belongings, and don't leave anything of value behind.
November 2, 2013
Rated 5.0 out of 5.0 by MandyLI Conference weekend
As always, I loved the holiday inn pillows. I stayed 3 nights for a conference that was a 22 minute walk away. The food was great, loved the friday night sangria. Had a minor issue of no TV remote and my room phone didnt work when I first got to the room, but it was fixed within 15 minutes. I wish I was told of the $20 per night hold when I checked in, so I wasnt surprised to have an extra $60 put on my credit card. Its a small parking lot, so when a tour bus pulled in the parking lot, traffic was backed up for 20 minutes out the entrance and no one could get around. Also considering the hotel was part of a discount rate group for conference goers, there was no shuttle to the convention center, which would have been nice. All in all, everything was great and will def be using Holiday Inn once again.
October 30, 2013
Rated 5.0 out of 5.0 by disenchanted2 Location, Location, Location
Great location, perfect for both my business meeting and local architectural interests. Extremely clean with friendly & helpful staff at the front desk. Very pleased. will definitely be there on all my return trips. Thank you
October 29, 2013
Rated 5.0 out of 5.0 by TeacherOnTheGo Great staff!
From the people who work the front desk, to the waitstaff in the restaurant to the driver who took me to the airport--top-notch. Very friendly and helpful. Thanks for making me feel comfortable.
October 26, 2013
Rated 5.0 out of 5.0 Great getaway in Buffalo, NY
Friendly staff, clean and comfortable accommodations. Easy to get to. A nice play to stay!
October 19, 2013
Rated 5.0 out of 5.0 by Phil1228 Looking good!
With the recent upgrades and improvements the hotel is looking great!
October 19, 2013
Rated 4.0 out of 5.0 by mck90 Great Location!
We stayed at the Holiday Inn Buffalo-Downtown on a recent Saturday and Sunday evening. The hotel is in a great location-the Allentown neighborhood is right out the front door, and there are several interesting dining options nearby. Elmwood Avenue is also literally right around the corner and we had brunch at a lovely restaurant (Betty's) on Sunday morning. The "subway" is three blocks away and can get you downtown in 10 minutes, but it only runs about every 20 minutes.
The hotel room itself was more than adequate-the only complaint I have is that the bathroom was in need of an update. The faucet in the tub was not aligned properly so it was hard to control the water temperature. The vent did not seem to work and therefore the mirror was steamed up after using the shower. I did notice that the staff changed the shower curtain on day 2-which was a nice touch.
Front desk staff was very friendly and helpful. Overall a pleasant stay.
October 17, 2013