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Rated 4.1 out of 5 by 228 reviewers.
Rated 3.0 out of 5.0 by Slow Wi-Fi but a Great Pool Arguably the internet connection at the Buffalo-Downtown Holiday Inn was the slowest I have experienced since the 1990's. (And no it wasn't my computer since it worked fine when I took it to my conference over at the Hyatt.) What I liked, though, were the people who worked there, all of whom were great spirits, looking for ways to help, and efficient at their jobs. I also loved the pool out back. Why not keep it open longer hours though? As somebody in town for a conference, it would have been nice to do a few laps in the morning. August 16, 2013
Rated 5.0 out of 5.0 by Really, 5 stars? I can honestly say that I don't give out 5 star ratings often. Or, at all for that matter. Buffalo earned it. There is no flash. They execute the fundamentals at a very high level. At the Front Desk check in they were more than helpful and friendly. Top that off with them giving you the wireless code (I always have to call down to the desk once I get there), and letting you know of discounts at the restaurant and coffee bar they were off to a great start. My last stay in a Holiday Inn was in St. John's, Newfoundland. It was the pits compared to Buffalo. Think about that for a second. It's true. The room was clean, the air conditioning worked to perfection, and the room didn't have that 'funky-hotel-room-smell' that a lot of them do. Scheduled wake up calls that actually came at the correct time, worked. All around, I'd recommend it. Next time I'm back in Buffalo and need somewhere to stay, this hotel will get my business. Guaranteed. August 15, 2013
Rated 5.0 out of 5.0 by Very nice place to stay the night. Very nice location. Clean rooms. Very nice staff. Nice restaurant downstairs. Wish we could have stayed longer. August 15, 2013
Rated 5.0 out of 5.0 by very comfortable and relaxing This was bust weekend for this hotel as some kids sports teams were in town and many stayed at this hotel. My check in was flawless, simple and fast. Never heard any kids running thru hallways or creating a disturbance. Nice jod by the staff. August 15, 2013
Rated 2.0 out of 5.0 by bathroom & wifi We are a family of five (three generations) and had two adjoining rooms. The rooms where very tired. The bathrooms where very small and dirty. Most of us skipped our usual morning shower. We could not talk ourselves into having a shower and opted to wait until we got home. The Wifi was so weak, none of us where able to connect to it. August 12, 2013
Rated 4.0 out of 5.0 by Clean and convenient location. Hotel was a little pricey but great location and comfortable . August 11, 2013
Rated 5.0 out of 5.0 by Great staff and service We stayed 3 nights here and it was a nice stay. The staff was very nice and even when we slept late, they came to our room and cleaned it up for us later in the day. Nothing to complain about! August 11, 2013
Rated 5.0 out of 5.0 by Easy access to downtown. Nice surprise! While the building may look older the hotel was well decorated, very clean. The room was very clean and comfortable providing great night's sleep, Food at the restaurant was great. I would stay here again. August 10, 2013
Rated 5.0 out of 5.0 by Affordable and Great Location We were able to walk to the best neighborhoods. It's close to downtown, accessible by short cab ride or train. Staff was very friendly and the room was clean, with great cable. We will definitely stay here again. (Family of four) August 6, 2013
Rated 2.0 out of 5.0 by Very small bathroom We have stayed at a number of Holiday Inn Express Hotels in the the past and just assumed that the Holiday Inn would be similar. The hotel room was a fair size, but the furniture was not in great condition. There were missing handles on the dresser and the room smelled like pickles. Yes, it smelled like pickles. The bathroom was extremely small with very low ceilings. Two people could not get ready comfortably in this bathroom. August 2, 2013
Rated 5.0 out of 5.0 by Nice stay Stayed one night. Efficient and very nice staff. Clean room. Really big room and huge beds. Compared to european standard this is great value for money. July 31, 2013
Rated 4.0 out of 5.0 by Served its purpose Staff were superb, kind, helpful, thoughtful. Room was clean, bathroom dated and grungy: spots of something splattered on the back of bathroom door, tub had no-slip etched bottom but speckled black, ceiling above toilet shows sagging from old damage (? Old leak?) poor ventilation in bathroom. The way the bathroom is situated it's essentially using the bedroom. The bed itself is cozy. The mattress cover felt like plastic as I woke up several times clammy on whatever side I was laying on. The room did what we needed: place to crash after a late night. I would search for other places in the future or return if the price is the best choice then. Hopefully they are renovating suites or considering to in the future. July 30, 2013
Rated 3.0 out of 5.0 by Comfortble Bed, Bathroom needs improvements We booked this room as a last minute 2 night stay in Buffalo due to it's availabilty. There is nothing spectalular about this hotel, it is older. Our room was basic and small with a good view of downtown Buffalo. Service was friendly, there was no additional fee for parking. Our queen size bed was very comfortable and outfitted with lovely white linens, so we rested well; however, the coffee maker didn't work, the A/C didn't keep the room as cool as we would have liked and the bathroom fan did not work (was also hanging with dust). Location was great as it was close to the inner harbor, restaurants, etc. Overall, we were disappointed with the value for our dollar. July 29, 2013
Rated 5.0 out of 5.0 by Buffalo Wonderful location and great staff. We had a great stay. July 28, 2013
Rated 5.0 out of 5.0 by Very convenient! On top of the fact that this facility has the friendliest staff around, the food is great and the bartenders are wonderful!!! July 28, 2013
Rated 5.0 out of 5.0 by Good location and knowledgable staff The location was ideal for our weekend getaway with friends. Since we were going to the ballgame we were able to walk and take local transit to the ball park. The staff was very good and right on when they suggested a local restaurant for a late lunch. Loved having a paper delivered to our room each morning. July 27, 2013
Rated 5.0 out of 5.0 by Comfortable room and great service The staff were very helpful and made our stay very relaxing. I especially enjoyed the pool and the gym while my partner watch the Tour de France on TV. July 27, 2013
Rated 5.0 out of 5.0 by Awesome Service at Holiday Inn Downtown Buffalo Cari ann and brian were both awesome during my stay. The hotel is within walking distance to many restaurants and bars. The airport shuttle and driver were also great! July 23, 2013
Rated 5.0 out of 5.0 by stay I will stay there again up my return to Buffalo, Staff was very plansent. July 19, 2013
Rated 2.0 out of 5.0 by Some improvements need for this location. I was assigned to a bed room just around the corner. The room is very humid and filled with mouldy smell. On top of that there were stains in the shower. I chose Holiday Inn, because I had some great experience with them when I was travelling in Europe. However, this particular Holiday Inn is disappointing. Lastly, the breakfast was all right, but the service in the restaurant has room for improvement. July 19, 2013
Rated 4.0 out of 5.0 by Very nice hotel We stayed here because we were attending the Taste of Buffalo and mistakenly thought it was closer to the event than it was, although it was really only a 5 minute walk North.The HI Buffalo-Downtown is a very nice hotel. It is a bit older but aside from the small, outdated bathroom, you would never know it, as the rooms seem to be completely renovated. We stayed in a 6th-floor room next to an overly-rambunctious bunch of young women, so we heard them through the wall until they went to bed. Recognition of my Platinum IHG status was fine and included a coupon for a free coffee/wine in the bar but no breakfast. My only concern (aside from the lack of free breakfast) was that there was broken green glass under the bed and beer bottle caps under the dresser. We made the front desk clerk aware of this upon checkout, he apologized and called housekeeping right away to ensure that they were aware of it. July 19, 2013
Rated 5.0 out of 5.0 by As always, an excellent stay Travel to Buffalo frequently for business. Always stay at this property, and never had a bad experience. Very accommodating and convenient! July 18, 2013
Rated 5.0 out of 5.0 by Great location Being right downtown is a huge advantage. It gives you the flexability of being in the city but at the same time the ease of getting to the suburbs. Plus the fact fact that its an all around great hotel experience! July 16, 2013
Rated 5.0 out of 5.0 by good night Had a relaxing night here would recomend it to anyone needing to stay in downtown area. July 15, 2013
Rated 5.0 out of 5.0 by Good all around Good all around service. Good lounge/bar. Everything was very clean. AC was a little weak in the room, only neg thing I can say. July 15, 2013
Rated 5.0 out of 5.0 by Great Location My husband and I were very pleased with the location and also with breakfast. The Bed and the service were excellent as well! I was very happy of the location because the National historic site just across the street. Also a pharmacy was just next to the hotel. In addition it is very close drive to the border of Canada. We took the afternoon drive to Niagara Falls before sunset and that was very nice. Overall our experience in the hotel were great! July 10, 2013
Rated 5.0 out of 5.0 by best of both worlds Suburban laidback ambience in a central city setting. Desk personnel Linda and Philippe were very helpful and patient with two road weary travelers and helped to orient us to a very enjoyable urban experience. The Buffalo C&VB should give them an award and Holiday Inn should give them a bonus!!! July 9, 2013
Rated 4.0 out of 5.0 by Nice staff The staff was great and very helpful, Room was clean and comfy, only thing that bugged me was the doors slamming at night in the hallway. July 6, 2013
Rated 5.0 out of 5.0 by Great Staff Great Staff and Manager Judy and location is great for my business. free parking. July 4, 2013
Rated 5.0 out of 5.0 by Like going home The people are the reason I continue to go to the HI/Downtown. They can't be any friendlier or more helpful. After I messed up my reservation, they bent over backwards to accommodate me. I'm not considered a number there but truly their guest. It's always refreshing going there!!!! June 27, 2013
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