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Rated 4.1 out of 5 by 292 reviewers.
Rated 4.0 out of 5.0 by Thanksgiving in Buffalo We stayed 5 days. The beds were fine and we had no sleep interruptions . The room was clean and the staff was helpful. We had 2 breakfasts in the Grille 620. The food was good and the service excellent. We even had the pleasure of watching an annual race, called the Turkey Trot out of our window. December 5, 2014
Rated 2.0 out of 5.0 by Game night came in for the hockey game black Friday. checked in around 5. quick and painless. clerk very helpful with our queries. walked to arena, enjoyed great game. walked back to hotel enjoying the area, Allentown etc. picked up something to eat locally at food truck. very nice. shared some wine, time for bed around midnight. or so we thought. our neighbours were up ALL NIGHT.. like ALL NIGHT. Sounded like twelve people were in the room Finally called front desk at around 5 am. to ask them to please notify the guests they were keeping people up. don't think anything came of it as the noise continued. did speak with brian in the morning. he was wonderful, apologetic and said that security had let him down the night before. obviously they did not patrol. he extended us a late check out, and adjusted our rate somewhat which was nice. we left exhausted however, which was a real shame as we really didn't have the energy to do all we wanted to the next day in Buffalo. I will say though, one of the nicest beds we've tossed and turned in for a hotel stay. too bad we couldn't have enjoyed the feature to the fullest. Going forward, I would have staff patrol each floor on the hour to ensure every guest has the opportunity to get the rest and relaxation the hotel is obliged to provide. Cheers Michele December 3, 2014
Rated 5.0 out of 5.0 by Buffalo Trip Great place. close to good bars/clubs. Stayed for NHL and NFL games for the weekend and was great location for easy access to both venues. December 2, 2014
Rated 4.0 out of 5.0 by omelettes were horrible most food was ok, but the omelettes were disgusting. November 24, 2014
Rated 3.0 out of 5.0 by rooms a little tired Rooms are clean and staff is friendly but rooms are tired and dated and need to be remodeled. November 18, 2014
Rated 4.0 out of 5.0 by Great Location The Holiday Inn Downtown is a very convenient location and provides free parking for guests. The rooms are adequate, but the cost of the hotel is in line with some other downtown location with more amenities and dining options so the value is not what it could be. Overall I would stay again for the convenience. November 17, 2014
Rated 5.0 out of 5.0 by Great service, comfortable bed and employees were very friendly. We stayed at the Holiday Inn for my Son's college hockey game. When we went to the bar/ restaurant, we were greeted by the manager of the restaurant who was very nice and gave us great service. We ate dinner there and Sophia was our waitress who was very friendly and gave us great service. We went to the hockey game then after, we went to the bar and had Hannah serve us and the main bartender but I forgot her name and had great service again. Our room was very comfortable especially the bed. It was very quiet. We would highly recommend your hotel again. All the employees were helpful to us and friendly. We would always stay at this Holiday Inn and others. Thanks again, Jane November 15, 2014
Rated 5.0 out of 5.0 by Nice stay No issues at all except for spotty wifi in the evenings. Tried to stream some movies on my kindle and it seemed like the signal died off and became spotty after about 6pm. No other problems at all. Stayed the better part of a week and would do it again. November 14, 2014
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