Rated 4.1 out of 5 by 342
Rated 5.0 out of 5.0 by Pixie1313 Fantastic Service!
I stayed here for one night and it was fantastic! The hotel staff were all very friendly. We arrived early and our room was already ready which was nice. The room was nice and the beds were super comfortable. I also enjoyed the free parking, it is not something that you find too often anymore, so I really appreciated that. I will be staying here again on my next visit to Buffalo!
April 21, 2015
Rated 2.0 out of 5.0 by On the Road Again 77386 Unlike previous stays at this hotel.
The Holiday Inn Buffalo is an older hotel which is showing signs of it's age. But when customer service is great, I have no problem overlooking the age of a hotel and indeed, sometimes an older hotel has character that makes it charming. In the case of this hotel, I have stayed an average of five to six nights each year for the past half decade. I stay because the hotel is in a vibrant neighborhood and has historically offered exceptional customer service.
I have to be honest, I was very shocked by the inconsistent and less than stellar service this past stay. It was such a departure from what I have come to expect. I hope it was simply an off week for the hotel because again, it was so different than what I have experienced in the past.
My stay started with a key did not work in the door. I had to be moved to another room because I was told the maintenance man had gone home for the day (7pm Sunday) and they were worried that the battery may be low and I would be locked out if I left the room. Not the best way to start a stay, but, it happens and I was treated decently. My real issue was in the morning. For the past 6 years, the hotel has always allowed me to take the shuttle to the convention center in the morning. I was informed by the not so polite desk clerk that there is now an 'informal' policy that they no longer take people anywhere in the van other than the airport. Understand, the driver for the van, who also took more than an hour and a half the night before (Sunday night) to get one of my coworkers at the airport, was standing behind the counter having a discussion with the clerk about what bars were best in town. After questioning why they could not take me and my party a short distance (less than a mile according to the taxi I spent $4.80 on, I was again told they have to have the van available for the airport. They did agree to call a cab for me and my party and while I waited (and was late getting to my appointment) 20 minutes for the taxi, I continued to listen to the two talk about what bars are good and what ones are not. Needless to say, there were no guests going to the airport. As a guest of the hotel, it APPEARED that they were just to lazy to want to take us. Good customer service would say they should have offered us a coffee or something if they refused to drive us. I did ask if they knew how long it was since they had called the cab and I was very rudely told 15 minutes.
We did make it to the convention center by taxi. It was a nice day so we walked back to the hotel at the end of the day.
The icing on the cake? I set up a wake-up call the second morning (Tuesday). It never came. Good thing I set my own alarm. I guess the conversation at the front desk was more important than making sure the wake-up call was completed.
I am not sure I will give this hotel another chance. I was schedule to come back to the hotel on Friday evening. I ended up rebooking for a night at the Holiday Inn Airport. I hope the Holiday Inn Buffalo was simply having a bad week. In previous stays I have been treated great and have enjoyed the company of a van driver who was a retired cop (yes, he was the nice and that good that I remember him by name!).
April 20, 2015
Rated 5.0 out of 5.0 by Saylerworld Holiday Inn Buffalo Downtown
Great experience and would recommend staying here. Also have a shuttle to the airport which was very helpful when I arrived at 10:00 pm.
April 19, 2015