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Rated 4.3 out of 5 by 378 reviewers.
Rated 5.0 out of 5.0 by Great property in a great location This is the place to stay for a great room with all of the desired amenities (pool, restaurant, room service, business center). The hotel has recently been renovated, so everything is fresh and new. The beds were comfortable. The room was clean. The service from the front desk was ok, but not polished. I have stayed here several times and plan to stay here again! November 23, 2014
Rated 4.0 out of 5.0 by Has Potential This hotel looks great on approach and has a presence in Burbank. It is very convenient for dining and night life, the airport, and shopping. The rate was very reasonable, and the suites are roomy. Free Wifi and complimentary parking in the garage were a nice surprise for an "in-city" hotel. The room was quiet and the bed comfortable. The other furniture was functional but dated. There are areas of the hotel, including the rooms, that are in dire need of renovation. November 22, 2014
Rated 4.0 out of 5.0 by Nice property, needs some update Clean rooms, friendly service, but an older property. Holiday Inns needs to have complementary coffee in the lobby in todays motel/hotel experience November 21, 2014
Rated 4.0 out of 5.0 by Return visit Staff is highly skilled in public relations as noted by its friendliness and willingness to be of service. The hotel has all the amenities one could anticipate. It's conveniently located and anxious to accommodate. Nevertheless there is one area that could stand an overhaul. We attended two convention banquets in the ballroom while there. Both boasted mediocre tasteless food and we heard disparaging comments from other guests. Not only was the food unappetizing, water only was served (no coffee, tea or other beverages though coffee cups were by each place). The food was not up to the quality of fare in the hotel's main dining room, a surprise since each banquet's fee was three times what we would have paid in the dining room. Finally, while there was sufficient help at the first of our two banquets, the second was woefully lacking in serving personnel. For a crowd of nearly 200 it appeared there may have been 4 waitpersons, leaving long lapses between courses. This simply was not satisfactory and immediate attention is warranted for future events held there. November 20, 2014
Rated 5.0 out of 5.0 Love this hotel! This was my 3rd visit within a year and as always they didn't disappoint! I will continue to book this hotel when in Burbank! November 19, 2014
Rated 3.0 out of 5.0 by Huge deposit on my card The property itself wasn't terrible. I appreciated the free (validated) parking in an adjacent lot. But, it was slightly inconvenient to have to stop by the desk every time we came in and out. Ultimately, my grievance with this property was the huge deposit placed on my card for a reward night. When we contacted the hotel, they assured us it would be removed the following day, but it remained for four days after. I ended up checking out and going to another property for this sole reason. November 17, 2014
Rated 5.0 out of 5.0 by Great Hotel We had a wonderful experience! The staff was wonderful and very helpful. Clean and up to date! November 17, 2014
Rated 5.0 out of 5.0 by Wonderful staff and comfortable bed. Haven't stayed in a Holiday Inn for a while, really impressed with the service, comfort of the bed, water pressure of the shower and the fresh juices served with breakfast. It was only a single night stay but everything from the staff to the room was excellent. November 13, 2014
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