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Rated 4.2 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by A Great Experience The hotel was very nice and the staff was excellent. The housekeeping was great as we stayed at the hotel for 5 nights and they did a wonderful job. This hotel was less expensive than most of the competitors in the area but we never felt that it was lacking anything. July 8, 2014
Rated 5.0 out of 5.0 by Television Cable We enjoyed the visit very much although we would of liked some more television channels and a freezer in the refrigerator. Overall it was a great room and we were very impressed with everything. July 8, 2014
Rated 5.0 out of 5.0 by Great Service Location of hotel is close to many restaurants. The comfort of the room was great. July 7, 2014
Rated 5.0 out of 5.0 by Great service Loved staying at the Holiday Inn. It was close to downtown Burbank and many restaurants and stores. Staff was very friendly and efficient. Would stay there again. July 5, 2014
Rated 5.0 out of 5.0 by Great service and beautiful facilities Good value and wonderful staff. Nothing was missing during our stay! Each and everyone of the staff was well dressed and friendly and willing to help in any way. This is definitely a hotel that has not only caring staff, but also an enlightened, values-based management team. July 3, 2014
Rated 5.0 out of 5.0 Trip to Los Angeles Very nice stay. However the paper says resources for hearing impaired and did not provide whats in the room? Flashing light for door bell, flashing fire alarm? Only in hallway and Captioned on TV available. Location is ok. The door is heavy. Its a little far from Hollywood. Beside that the room and service was great. The food and beverage are great. July 2, 2014
Rated 4.0 out of 5.0 by Friendly helpful staff Located very conveniently near eateries in Burbank, the hotel has a very helpful and friendly staff. July 1, 2014
Rated 5.0 out of 5.0 by Great Hotel Always stay here when in L.A. and am never disappointed. The location is fantastic and the staff are excellent. Highly recommended. June 30, 2014
Rated 5.0 out of 5.0 by Awesome service a business trip turned out to be a mini vacation ! The staff is amazing ! Everyone you encounter greet you and all are sincere . The room was so very relaxing and clean. My view was great and looking down at the pool was wonderful. I was on a business trip but the stay ended up making me feel as if I was on a RNR retreat for me . June 29, 2014
Rated 5.0 out of 5.0 by Great staff Check in was so easy. Lily was extremely helpful. She walked me through everything and provided me with an outstanding room that I could work and sleep. Thank you Lily and team. This was my first visit to this property. If I visit LA again, I will stay here. Very centrally located to food and shopping. Seconds away from the I-5. Very nice. Having staff members like Lily that create the perfect first impression is essential. Nice work team. June 27, 2014
Rated 3.0 out of 5.0 by Noisy Air Conditioning Unit Cost effective, but the room air conditioner was noisy and we could not open the window. So, we turned off the air conditioner in the evening. The room became hot and stuffy. June 25, 2014
Rated 4.0 out of 5.0 by Hotel stay I would recomend this hotel. Very easy to find, centrally located. Was a good experiance and very resonable pricing. June 24, 2014
Rated 5.0 out of 5.0 by Great location at a affordable price Right next to the Burbank Old Town. Lots good restaurant, bar, and the movie theater is also within walking distance. Very reasonable price. June 23, 2014
Rated 4.0 out of 5.0 by Parking Getting a validation stamp for each in and out costs extra time for patron and staff. If your room key could do the same it would speed things alone. Then you would only have to provide a parking pass upon exit. June 21, 2014
Rated 5.0 out of 5.0 by Pleasant Experience Good location near downtown Burbank and short walk to restaurants and mall. All interactions with staff were pleasant. Parking garage is not connected directly to hotel, but an easy access overall. Comfortable lobby area. Clean and well stocked room. I was surprised that beginning with the second adult in the room there was a $10 per night extra charge. June 20, 2014
Rated 4.0 out of 5.0 by Good location, worst value Overall mediocre experience. but considering the price and services provided, I'd say this is the worst IHG hotel I've ever stayed. June 18, 2014
Rated 5.0 out of 5.0 by Burbank Media Center Excellent hotel and was perfect for our needs for the weekend. The staff exceeded my expectations and everyone was smiling and friendly and greeted each guest as they were entering or leaving the hotel. June 17, 2014
Rated 5.0 out of 5.0 Comfortable & friendly with great breakfast deal We loved our big comfortable king suite and enjoyed the Complete Breakfast they offered. Friendly helpful check-in staff and very nice breakfast service. We look forward to returning. Good location near restaurants & movies, hiking & some attractions. June 10, 2014
Rated 4.0 out of 5.0 by HI Burbank Comments 6-2-14 to 6-5-14 The bathroom fan was noisey and came on with the light switch. The noise was so loud that I used a flashlight in the bathroom rather that turn on the light/fan switch. The bed was very comfortable. The TV remote response time for channel switching was slow to the point that it made finding a show difficult. Also, there was no guide to show the programs on the TV by channel and time. This is a rudimentary capability these days. The TV service should be upgraded. June 9, 2014
Rated 5.0 out of 5.0 by wonderful stay Was in town for a family wedding from the east coast the perfect weather helped to make our stay enjoyable the staff was very helpful with everything The two lounges were great to spend time with our family and friends the rooms were very comfortable and the housekeeping staff took good care of us by the time we came back from breakfast our rooms were always done thanks when i visit Burbank again I will plan to stay again June 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed but cheap plastic cups for coffee The beds are quite comfortable. But the hotel should not be so chintzy with room service amenities. The little plastic cups for in-room coffee are ridiculous. The hotel does not provide complimentary coffee for guests in the lobby. Moreover, they should give Platinum IHG members complimentary breakfast. After all, we spend thousands of dollars each year at the IHG brands. June 2, 2014
Rated 1.0 out of 5.0 by Customer service lacking in Burbank I was put in a room that had a very bad sewer smell in the bathroom. The sink drain had an icky brown fungus which was very visible. I was moved to room 1411, which was a remodeled room. While I was grateful for the new room, I have vertigo, and I don't stay in rooms higher than the sixth floor, which I said when I made the reservation. I did not tell the person who moved me that I did not like high floors because it was late and I did not want to be bothersome. The many rides I had in the glass elevator were unpleasant because of my fear of heights. On Thursday night, a VERY noisy family was put in the room next door. There was a loud crying baby, slamming doors, loud voices, and someone even twice tried to open the adjoining door to my room. After an hour and a half of this I called the front desk. Half an hour later, when I was asleep, I was awakened by a loud knocking at MY door. It was a security guard who was told by the front desk clerk that I was the person making too much noise. After he left, I called the desk, and was told that someone else had made the mistake - not him - but that he would make a note in my file, and that someone would talk to me about this in the morning. When I was checking out this morning, the person knew nothing about my bad night, and did not call a manager or supervisor. She also did not even give me a statement. In addition, when I used a treadmill in the fitness room, the TVs did not work. Some Holiday Inn employee came in and left after doing and saying nothing. After I returned home, I was told that a hotel manager would call me, but none ever did. June 2, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay Was upgraded to a suite upon my arrival. The rooms were quiet, comfortable, and very functional. The staff was friendly, the hotel food and beverages were good, and the hotel was within easy walking distance of restaurants and shopping. I will be staying here again. June 2, 2014
Rated 4.0 out of 5.0 by Stay for a few Days Recommend hotel for convenience. Good location for a variety of dinner plans. Hotel could be updated for the interior, but it is very clean, neat, and quiet. Will stay again for sure. June 1, 2014
Rated 5.0 out of 5.0 by vacation the suite was awesome but too high priced I would have liked to have paid about $50.00 less. May 31, 2014
Rated 5.0 out of 5.0 by Great Hotel Absolutely love this hotel. I had to stay here for over 3 weeks and they made me feel like I were at home. The hotel has everything you need from free parking, pool, sauna, laundry room and several restaurants and shopping in walking distance! Great hotel! May 31, 2014
Rated 5.0 out of 5.0 by The real meaning of excellent Besides my daughter's 18th Birthday being held at Holiday Inn, We also stayed in Holiday Inn when we were in Portugal. This year, we attended a friend's wedding in Burbank in June and so I booked Holiday inn since it was close to the venue. We arrived later than the regular check-in We were so tired when we arrived due to the 6 hour drive. The manager , Roger was very helpful trying to move us to another floor because I did not want the 13th floor. ( I was just superstitious) The hotel was fully booked that time and was told there are no other rooms that were close to each other since we booked 2 rooms. Fortunately, Roger found us another room on 17th floor where he thinks the other guests may not mind staying on the 13th floor. That was nice of him. The room was super clean. Everything. The price is within our budget. The Hilton was closed by and where the wedding was held it was like twice the price of the holiday inn rate. The bathroom was so nice and clean. The room smells good like new. I hate the smell of old stuff in a hotel. I definitely highly recommend Holiday Inn! May 30, 2014
Rated 5.0 out of 5.0 by Great hotel...better than expected The lobby was spacious and grand upon arrival. The staff was pleasant and acknowledged my status right away. The hotel room was great on the 15th floor with a nice view of the mountain. I have also tried the pool, which was fine. However, the sauna was not in service. The shower in the room was a bit small but clean. The shower curtain was a bit short for the size of the shower so the water splashes out to the floor a lot. May 29, 2014
Rated 5.0 out of 5.0 by Great Service - Great Staff The stay was very pleasurable with the staff friendly and very accommodating. It is refreshing when the entire staff treats you as if you were a friend for years. My only complaint/suggestion is to provide more lighting in the bathroom. May 28, 2014
Rated 5.0 out of 5.0 by Burbank Holiday We had business in the area and had been to this hotel before. as before the staff made our stay very happy! May 22, 2014
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