Rated 4.2 out of 5 by 154
Rated 1.0 out of 5.0 by AnotherWearyTraveller Very convenient for downtown Burbank, but otherwise disapointing
The lobby and ground floor area have all been refurbished and look pleasant enough, but unfortunately the rooms are another story. The lifts are old and tattered, and rather in need of a coat of paint. My 5th floor room and colleagues 8th floor rooms were very tired looking, and were obviously in desperate need of refurbishing, complete with sticky carpets and tattered walls. There was a noisy fridge deposited along one of the walls in my room, which could and should have been boxed in to help with the noise. Although that might not have helped a great deal as the frequent car alarms in the parking garage outside my window nicely augmented the fridge to guarantee a troubled nights sleep. Im told the opposite side facing the I5 isn't much quieter either.
They hotel managed to loose part of my dry cleaning, and after two days of trying to persuade me I only left them with two shirts, despite my receipt saying four, they 'found' the other two. The dry cleaning was then supposed to be 'on the house', but looks to have turned up on my bill; so I need to take that up with them.
But worst of all the water from the two floors I've experienced smelt strongly of sulfer, making it I suspect undrinkable. As such I had to drink and brush my teeth with bottled water. Not a great hardship, but unfortunately the vending machines were frequently out of bottled water, meaning that you either had to buy it in, in advance; or traipse down to the bar to get some.
So all in all, I shall be suggesting to my employer that we take our business elsewhere. Im sure its fine for functions
December 26, 2013
Rated 5.0 out of 5.0 by kwibbs great hotel
great hotel, great staff, good location. i would recomend this hotel if you are staying in Burbank.
December 12, 2013
Rated 5.0 out of 5.0 by Tolkien Burbank Shines
Knowledgeable, friendly and patient staff; clean, fresh rooms; crisp service. Business travelers should be well pleased to stay at the HI Burbank hotel. I know that I will on my next trip.
December 10, 2013
Rated 5.0 out of 5.0 by Tim702 A great stay!
This property always makes me feel valued as a Priority Club member. Prompt pickup and dropoff at Bob Hope Burbank Airport. Don't recall ever having to wait for the van; he's always waiting at the curb. Courteous front desk staff and restaurant wait staff. Great location with shopping and dining close by. All around great experience.
November 24, 2013
Rated 1.0 out of 5.0 by LEMcg What a disaster!
They couldn't get my bill correct (kept billing a company account instead of my credit card# even though I stopped by the front desk on multiple occasions during my stay. The night before check out, I called down, and I was assured all was correct. When I checked out, of course it was not correct, and I had to wait a very long time #and be late for work# while they attempted to correct my bill. I am also a Platinum member and I received no amenities, no free breakfast or free drinks, not even a glass of water when I checked in. When I decided to break up my stay into two separate ones, they downgraded my room #so not only no upgrade, but a downgrade instead) even though I had a reservation for the whole 2 weeks and chose to check out for the weekend and check back in. I was assured I would get the same rate, but the screwed that up, too. Then they tried to bill the company account AGAIN on my second stay, even though I was assured that it would not happen, and I stood at the front desk insisting that the correct it AGAIN. And they still messed it up. Bathroom fans are noisy and impossible to hear the TV over, and not on a separate circuit so you can't turn it off without turning off the lights. Mirrors are too short for people over 5'8". TV in my first room was blastingly loud when first turned on, and then after about 5 seconds and a heart attack, the volume would go back to normal. Despite the fact that the hotel says they are attempting to save the environment, I would always turn off the lights, and the maid would always turn them back on and leave them on all day and late into the night when I returned to find them blazing away.
November 22, 2013
Rated 1.0 out of 5.0 by LEMcg 2 stays 12 nights, bill incorrect, downgraded room
Even though I spoke with someone at the front desk no less than 3 times on the first week of my stay, and I was assured everything was correct, when I checked out, my bill was incorrect, and I had to stand at the front desk and wait for a very long time while they re-worked the bill. I checked out for 2 days, checked in again, and I was assured that this would not happen again when I checked in, but they still got it wrong. They also had the incorrect room rate and they had to fix that upon check in. Even though I am IHG Platinum, my room was downgraded for the second part of my stay. In the two rooms that I stayed in, the bathroom fan was very noisy and there is no separate circuit for it, so you can't hear the TV (or anything except maybe World War III# while in the bathroom. My second room had a mirror that was two short, so very difficult to shave or comb my hair. Internet slow. Other than the incompentence #and no amenities, no free breakfast or other items for Priority Club Platinum members) the hotel is centrally located in Burbank and the rooms aren't bad, although with slow elevators and the parking garage, it isn't made for easy or efficient access.
November 22, 2013
Rated 5.0 out of 5.0 by otrbuff What a find!
This place has to be experienced to be believed. I thought it might be similar to all the Holiday Inns I've stayed in across the decades. It isn't. It's way ahead of the pack in staff friendliness and knowledge, in variety of cuisine, in easily accessible parking garage, in spaciousness (the feel of a "big hotel" which is what it is), in reasonable rates, and in quick access to so much that I wanted to see and do. I can't recall being treated this well at any Holiday Inn previously. Any time I'm in this area I plan to return. The huevos rancheros alone are worth a visit! This place has it all.
November 21, 2013
Rated 4.0 out of 5.0 by KCK34 Business Stay in a Remodeled Room
I stayed 4 nights in one of the remodeled upper floor rooms. I was very pleased to see the newly remodeled room and the new furnishings.
As usual, I used room service most nights and the food was excellent and service was great. My only concern would be the limited menu from the restaurant.
The air conditioner wasn't working when I checked in, but the hotel maintenance promptly brought in a replacement machine.
Overall a very pleasant stay.
November 19, 2013
Rated 4.0 out of 5.0 by Bruzer56 Great value as we got upgraded from a King to a King Suite and it was very much appreciated!!
Very clean and comfortable. Friendly n helpful staff. Great views!! Only downside was noise from I-5 but A/C fan over came it. Not a big deal. Loved the suite size n amenities.
November 14, 2013
Rated 5.0 out of 5.0 by JohnnyTheHat Nice place, great staff
The HI Burbank staff are fantastic, all friendly and helpful. Clean room, bed was a little soft for me and my back, the only knock I can give.
Location excellent, near many nice restaurants of varying prices, very good food in short walking distance.
November 12, 2013
Rated 4.0 out of 5.0 by KCK34 Different Results - Different Stays
Overall, I enjoy this hotel. I have stayed here about 20 days over the last six weeks. I have had different experiences on these various stays from good to fair. Since I travel a lot for business, I'm a pretty harsh grader.
Of the recent four stays, I was only recognized once as being a Gold Elite member (now a Platinum Elite) member.
Some of the rooms are outdated and the layout is poor. Most people would prefer the TV in front of the bed instead of a large mirror. The TV is too far away and stuffed into the corner. The effectivesness of the wall air conditioners varied and several of them were noisy.
Fix the 2nd elevator. It has been out of service for the six weeks that I've been visiting and it results in long wait times in a hotel of this size.
Room service and food was excellent. Staff was excellent and housekeeping always had a smile and a welcoming "good morning" as I left the building. Rooms were always clean.
Free parking for hotel guests, the video arcade, and the workout gym make the stay more enjoyable and relaxing.
November 10, 2013
Rated 4.0 out of 5.0 by harrymacp great hotel - slightly let down by back of house
Arrived at hotel after mammoth journey by car from grand canyon. Feeling a bit frazzled and grumpy. However the attitude of the check in staff was great. They could not do enough to help. Even when I was a pain. They were a credit to the hotel. Once we checked in we went fir a wander around the hotel to get our bearings and ended up in the spirts bar. Once again I couldn't fault the welcome. I really enjoyed my stay. The view from the lift and the upstairs bar is amazing. The only thing that mared our stay was the quality of the house keeping. After our trip to hotel I did not have any change to leave as tip and thought I would make it up at the end of our stay. When we returned to the room the bed was made and towels replace. However dirty cup's and glasses were left. We thought this was a mistake but tge were not moved and the bare minimum was carried out each day. I stay in holiday inns four days a week and this the fist time I have had complaints with back of house. This was a minor inconvenience in an otherwise 5 star stay.
November 5, 2013
Rated 5.0 out of 5.0 by Arvind great service at the front desk -
Friedly welcome by Mr. Noel -Manager and other front desk staff.
October 31, 2013
Rated 5.0 out of 5.0 by EvidentRayban Great and Very Nice Stay
I stayed at H.I. a few weeks ago on a business trip and had a great and very nice stay. No noise during the night, very good staff service. No parking problems. Several places to visit around and good restaurants.
I can recommend this to anyone.
PS. I'm actually traveling again very soon and I'll stay here again.
October 16, 2013
Rated 4.0 out of 5.0 by malps1 Clean room and good loccation
The staff is very friendly and helpful. The room was very clean, although the windows were dirty. The common areas outside of the main lobby are getting worn, and the elevator was problematic on a few occasions, causing us to use stairs on two occasions. The facility, overall, is a good value and a comfortable stay.
October 10, 2013
Rated 5.0 out of 5.0 by HIEangie Amazing amazing amazing!
As a very proud employee of the Ihg brand I always expect nothing but the absolute best in quality, comfort and service. This extraordinary hotel defiantly did not provide anything less than greatness from the time of check in to check out. I would like to thank all of the incridible front desk agents for making me feel even more proud of my brand with their excellent service. a special thanks to the very welcoming and accommodating supervisor who was on duty at the time of check in :) he definitely leads a great team with his stunning example of what hospitality is. Thanks to all and I will most deffinately be back!
October 9, 2013
Rated 2.0 out of 5.0 by Lesli94110 Fair
Pros: Location are great very convinient to cafe's and department stores. Easy access to freeways.
Cons: Air condition is so loud. Carpet has funky smell. Our toilet got clog on our second day. Elevator seem nobody had clean them. I phoned in twice at housekeeping around 9pm for an extra blanket nobody is answering the phone . Second try i left a message still nobody responded. I thought hotel has 24hrs room service ???
October 9, 2013
Rated 3.0 out of 5.0 by Hivolt Burbank Stay
Hello , I stay 2 nights this time in Burbank. Have been staying at this property for business. This trip I had a couuple of things that I thought you should know.
There was house keeping cleaning rooms next to my room at 6:20 am. Housekeeping left the door open while vaccuming.
I had the breakfast buffett and the food was cold. I have ate your buffett in the past and was really good.
October 7, 2013
Rated 5.0 out of 5.0 by Gregor21 Excellent accommodations and location
The hotel is located right off of I-5 and in the heart of the Burbank Media Center where there are dozens of shops and restaurants, all within a short walking distance. The room was very clean and service was excellent. I intend to return to this hotel on my next trip to Burbank.
October 2, 2013
Rated 4.0 out of 5.0 by LynnTravel Nice customer service
I enjoyed my stay at the Burbank Holiday Inn. The staff went above and beyond to help me, in particular to solve some transportation issues. I would definitely stay there again.
October 2, 2013
Rated 5.0 out of 5.0 by MISTERSINGH MR SINGH
VERY CLEAN AND WELL MAINTAINED HOTEL , GOOD LOCATION FOT NORTH LA , THE STAFF AND FOOD IN THE RESTURANT WERE GREAT .
October 1, 2013
Rated 5.0 out of 5.0 by SpaceMonkey Excellent Service and Convenient Location
I have been using this hotel on a regular basis this year and always find the staff very professional, friendly, helpful and courteous.
The front desk staff stands out as exceptional but everyone, including bell desk, housekeeping and restaurant, always has a friendly greeting and are happy to assist with any requests.
They are in the process of renovating rooms so there is some construction disturbance on occasion but I have never found it bothersome and they do limit the hours of construction.
The hotel's location in downtown Burbank is convenient, easy walking distance to numerous restaurants, bars, shops, movie theaters and even a mall. it is also a short drive from many of the area attractions.
There is ample parking in the adjacent structure and it is free. Many hotels in the area charge significant fees to park in their open lots.
For business or leisure in the area i would highly recommend this property.
September 29, 2013
Rated 3.0 out of 5.0 by bobfio Lounge
Lounge is not open during day. No bloody marys. WHaaat?
September 27, 2013
Rated 4.0 out of 5.0 by jmf56 restaurant good air conditioning not
I have stayed here many times for business and have always enjoyed it. The restaurant is good and opens early on weekdays I wish it did the same on weekends as I work weekends also.
The air conditioning is a shot in the dark as to what room you get,and if you are on the west side and the maids leave the drapes open you may or may not cool it off enough to sleep. However if you ask them to clean the filters it does help.
September 26, 2013
Rated 5.0 out of 5.0 by JBuzz99 Friendly Staff
Great location and friendly staff. I thoroughly enjoyed my stay.
September 24, 2013
Rated 2.0 out of 5.0 by SamathaWho Don't let the lobby fool you!
They have remodeled/updated the lobby and that's where it ends. The rooms are outdated, a bit smelly and the a/c's are hit and miss. Our room had a buzzing noise that no one could locate. We traveled with a small child and were given a room at the end of the hall, as to not disturb other guests. Ice maker and elevator noise were constant. Elevators were either out of service, stuck on a floor, took forever, and were a mini sauna. We got the 'joy" of staying near the back elevator. It became stuck at around 12a on evening. Then the bottom got stuck and the elevator kept getting called to the floor with a bell every time! The front staff was a bit rude when these issues were brought to their attention. Won't be returning anytime soon!
September 20, 2013
Rated 4.0 out of 5.0 by SEEtee Great Service
All of the employees were friendly and helpful, very pleasant experience.
September 19, 2013
Rated 4.0 out of 5.0 by kneomatrix Party Poopers
Bar closes too early. Cabs not immediately available late weekend nights.
September 19, 2013
Rated 3.0 out of 5.0 by Travel2180 Good experience
The service was really good, but the hotel had some updates to be done to the room. Air conditioning system would get loud if it was ran all day. When I left the room I had to turn it off. Was in a great location and restaurants around the area was great.
September 19, 2013
Rated 4.0 out of 5.0 by JustRon Considerate Staff
I was booked for a few nights and the floor I was on ended up needing some upgrades in the hall. The hotel desk called me, kind of late 9:00pm and asked if I would move. As much as it was an inconvience, they were attempting to save me from all the noise and they upgraded my room to a very nice end room with lots of space and a great view. They understood the frustration and responded to the best of their ability. They even offered to move all my belongings for me.
September 17, 2013