Rated 4.0 out of 5 by 115
Rated 4.0 out of 5.0 by shorty6 Nice Location
This hotel is located in downtown Burbank. There are lots of things to eat within walking distance as well as shopping. I highly reccomend it. If you just want to eat at the hotel that is a nice option as well.
August 27, 2013
Rated 1.0 out of 5.0 by LukeW Decent appearance. Horribly-poor attitude.
I used to love this hotel. It used to have shabby carpet, and look a little less taken care of, but as an IHG Platinum Ambassador I always felt like I had come home when staying here, which I used to do often (42 nights in 2010). Now they've done a little work to the appearance and the staff has become HORRIBLE. As much as I used to love the place, I thought I should let the management know about my opinion. I attempted to reach the manager daily the entire week I was there. I received no response at all. Not even an "attempt" message on the room phone during the business day. That is ridiculous. I recommend IHG do a staff housecleaning and start at the top. Until they do I will stay somewhere else when in Burbank.
August 26, 2013
Rated 5.0 out of 5.0 by Mimimi Awesome place to stay!
Place was nice and clean. Big spacious room with a nice view. Everything you need is just outside right around the corner there's restaurants, the mall, name it. Accessible free parking for customers which is a plus! Its convenient. There's a fridge, coffee maker and microwave oven in the room. I definitely recommend this hotel!
August 21, 2013
Rated 4.0 out of 5.0 Great location
Staff were very helpful had a great nights sleep and the room was very comfortable.
August 19, 2013
Rated 5.0 out of 5.0 by Arvind Friendly Front Desk people and greta service in hotel restaurant
Noel, Manager at the Front Desk ensured that I get the smoke-free room and confirmed immediately via email, which I appreciate a lot.
August 17, 2013
Rated 5.0 out of 5.0 by IEfamilyof4 Great stay at your hotel
We needed a place to stay in Burbank on the 11th in order to pick up my wife who was coming in on Amtrak. from up north We stayed one night. We were given a refurbished room on the 15th floor. We were very pleased with our stay. The room was excellent, nice view, comfortable beds, good bathroom. We all slept very well. The location was excellent close to the Media Center Mall and restaurants close by. Checkout was a breeze. Next time we are in the area, we plan on staying the night once again.
August 16, 2013
Rated 4.0 out of 5.0 by Annabelle50 Perfect Locale
Our stay was based on visiting relatives, visiting Griffith Park Observatory and close proximity to I-5. We were greeted by friendly staff, our booking was accurate and our room was clean and up high for a great view. The lobby was comfortable and welcoming and a good place to relax outside of the room. The bar was deserted and offered good drinks at a low cost. We saw many people eating breakfast in the restaurant, but we only accessed the coffee. We would stay here again and recommend this property.
August 16, 2013
Rated 5.0 out of 5.0 by lovetotraveltheworld Excellent hotel!
this hotel was a great choice! It was beautiful, comfortable, and everyone was helpful. It is close to transit and has excellent restaurants both in and around the hotel! I highly recommend it!
August 14, 2013
Rated 5.0 out of 5.0 by Maxmad Great people
I have been staying @ the Holiday Inn Burbank for over 13 years,year after year and I believe they are simply the BEST. Their hospitality is impeccable and across all departments they are simply fantastic. Always smiling and willing to help. I stay here at least couple of times a year and each time for almost a week and would never think of changing this habit. Thank you guys.
August 14, 2013
Rated 4.0 out of 5.0 by PatrickBW One of my Favorite Hotel in the Los Angeles Area.
This Holiday Inn is one of my favorite hotel in the LA area, close to the I-5 FWY with lots of restaurants nearby, it is close to Griffith Park, LA Zoo, and downtown. The rooms are nice, good size, and clean. Parking is free and very close to the hotel and ample. The employees are always nice and helpful, and seem to be there year after year. I really like this hotel and will go again!
August 14, 2013
Rated 5.0 out of 5.0 by Barry45 Good Experience
The overall experience at this hotel was very pleasant. The room was clean, and the room was serviced nicely everyday. The swimming pool was very nice, and well kept. Extra features such as free parking, and free wi-fi, were nice additions. The hotel breakfast was good, though it would have been nice to have a complimentary breakfast included. The hotel staff were always pleasant and eager to assist. I would certainly recommend this hotel to a friend.
August 13, 2013
Rated 5.0 out of 5.0 Incredible hotel
Our family of 4 recently stayed here for 5 nights. From check-in to check-out we experienced nothing but quality. We stayed in a suite that was recently remodeled and very clean. We had breakfast three mornings and dinner twice in the restaurant and that too was very pleasant. The waiter was attentive, the restaurant clean, the food was good, and the prices were fair. We didn't get a chance to use the fitness facilities or the pool. It is also located in a nice area, not too far from local attractions in Los Angeles. We would definitely stay here again!
August 11, 2013
Rated 4.0 out of 5.0 by md80fltmech location
this is for smokers
the hotel is just outside the city ordinance of no smoking in downtown burbank
i encountered a health nut to put my cigarette out and i was in smoking area for the hotel.
don't these people know their smog is just as bad as us smokers so dont go tell us where we can smoke
August 3, 2013
Rated 3.0 out of 5.0 by Jr1975 Platinum members should get updated rooms, right?
My GF & I were in town for a concert and when we checked in I thought WOW this place is nice, very inviting from the looks if the lobby. We made our way to our rm & it was not what we expected at all. The rm was very outdated. Not pleased, I went to the front desk and spoke to Jiovanni and explained my situation. He was very polite & switched our rm without question. What I don't understand is why upon my first check in that person would give me a very outdated and smelly rm. I earned my status as a Platinum member & I expect that Holiday Inn's would recognize this & take care of me. I would hope in future that this wont happen to me, it was almost like a slap in the face that I was put in a rm of that quality.
August 3, 2013
Rated 4.0 out of 5.0 by BurbankTraveler Great for work or pleasure
Staying at this Holiday Inn for an extended stay has been and continues to be a great experience. The view of the mountains is fantastic. There is a microwave and good size refrigerator in my room all of the time. The rooms are not at all crowded. The elevators on the outside of the 18 floor building are fun because you can see the area sun up or sun down. When I was sick, I was so glad that this hotel had food! Not always the case for actual extended stay hotels. I was able to order clam chowder and fruit salad. The fruit salad was HUGE and they threw in a yogurt which made me feel happy and a little better. It was nice to feel taken care of. The gratuity is built in to the room service and they tell you up front which I find to be helpful and classy. There is always a lot of staff to help with whatever you need. Parking is free and the area is super cute with lots of restaurants and shopping to walk around in. So you're in a high-rise, and at the same time, there is a neighborhood feel just below.
August 3, 2013
Rated 1.0 out of 5.0 by disappointed22 Lobby was nice
Widows were very dirty. Rust on metal of drop ceiling in bathroom. Furniture was old. No closet to hide clothing or ironing board. When checking in the front desk clerk offered a better rate using AAA, but upon checkout was told it wasn't applied as the rate I had was better. Clerk should have known this and informed me at check in. Liked the shower head!
August 1, 2013
Rated 1.0 out of 5.0 by Kandeman Poor service and treatment.
The staff was rarely available and not helpful. Everyday we had to call the front desk to get the correct number of towels only to be told to call house keeping. This is if the front desk answered the call. When calling house keeping to request the correct number of towels they would say yes we bring one up but that we need to call the front desk. What's more we were there for 5 days so it was a real disappointment. Took advantage of the prepaid rate(big mistake as we were stuck at this hotel). We ended up deciding it would be better to right off the loss and we left a day early even though the room was prepaid. Would never stay at another Holiday Inn if this was my first experience.
July 28, 2013
Rated 5.0 out of 5.0 by scojac0857 Highly recommended property
Everything about the hotel was goo (I didn't use the food service so cannot comment on it). Wonderful front desk staff.
July 27, 2013
Rated 4.0 out of 5.0 by DDSF Good Quality Hotel
This 3-star hotel is well maintained. The rooms are large, clean and comfortable. Their staff are courteous. It is conveniently located at the NW side of LA, good for Hollywood and Pasadena tours.
Breakfast choices are a bit lacking. The pool is almost unusable. It is in the backyard with high rise buildings on three sides.
July 26, 2013
Rated 5.0 out of 5.0 by angels35 AWSOME HOTEL
WE HAD 5 ROOMS IN THIS HOTEL AND ALL OF US AGREE THAT IT IS JUST PERFECT !!!!!!!!!!! WE THANK ALL THE FRIENDLY STAFF FOR MAKING US FEEL VERY COMFORTABLE BY BEING SO POLITE .
July 26, 2013
Rated 3.0 out of 5.0 by RBuck Double Beds are too small.
When calling for hotel reservations, I asked if they had shuttle service to airport which they did. After checking in and reading hotel information I realized that shuttle service was for the Burbank Airport which I was looking for a shuttle to LAX. I am from out of town, something they should have asked I thought. Hotel is well placed. Local activites are easy to get to. Check in was fairly easy with easy directions to where and what was going on nearby. When getting to the room we were ready to shower and there were no washcloths. Tried calling for assistance and after three attemps of calling for assistance we figured out our phone wasnt working because the person on the other end kept saying hello. Had to call from my cell to get washcloths which were delivered promptly. Then there was some kind of construction going on. I went into the hallway to see where it was coming from. Could hear it up and down the hall. Went to a movie and was quiet when we got back. Beds were uncomfortable and small. Checked out next day.
July 26, 2013
Rated 4.0 out of 5.0 by Bestmom Comfortable bed
When my son and I entered the room(612) it was clear that our air conditioning unit was not working, it was blowing warm air, so I called the front desk and within a half hour, the maintenence people were there to replace the unit, this was very helpful because it was hot and they were very courteous and kind. The staff at the front desk and the bell hops and staff in the restaurant are very friendly and kind, we appreciate that
The rooms are spacious, the bathroom counter space is a little cramped for two people. A new cleaning person was a little confused about the Do not disturb sign on our door and came in our room when we had the sign on the door but we got that cleared up and she was apologetic and very sweet in general when she came to clean our room.
July 22, 2013
Rated 5.0 out of 5.0 A favorite of ours!!!!!!
We find the staff and the rooms wonderful here! Never a problem they won't solve. The restaurant is very good, so you don't feel like you have to drive or walk off site just to eat. The hotel is close to everything fun and I feel perfectly safe walking from the parking garage to the hotel, even alone and at night. The hotel is very quiet, has a nice view and is newly redecorated.
Due to some health issues I am up and down often during the night and usually sleep a little later. Like 8:30 or so. They were getting ready to paint the building so there were people out on the building power washing. We thought they were just cleaning windows. One morning a jet blast of spray woke us up out of a sound sleep at 7:10 A.M.
That was an important day to get enough sleep, so I was angry that they were so rude! I brought this up to the front desk and they offered to move us, but we only had 2 nights left and they had already done our spray, so we stayed put. I had injured my arm and didn't want to go through that anyway
The front desk worked with us on it and we were happy enough to be making a new reservation in 2 months.
July 21, 2013
Rated 4.0 out of 5.0 by Smithwise room needs updating
the bathroom and furniture was out dated and the pictures in the room were creepy clown and violin monstrosities. I really do NOT like hobo clowns. The beds were clean and comfortable as usual but a bit small, there were no queen bed rooms available when I booked. There was also no continental breakfast, with a hotel that size I understand, but my kids really like the breakfast and look forward to it when we stay with you. They love the pancake dispenser.
July 19, 2013
Rated 5.0 out of 5.0 by miked8983 Awesome Service!!!!
I travel quite often for work and typically stay at IHG properties for both business and my leisure.
I have to say that everyone at the Holiday Inn Burbank-Media Center is most accomodating and always greets me with a smile. This includes the great people at the front desk, cleaning, food and beverage, and parking lot attendant.
Keep up the great work and I look forward to my next stay!!!!!
July 17, 2013
Rated 3.0 out of 5.0 by insights no benefits for platinum members
I would expect at least a free breakfast for IHG platinum members and other such benefits.
July 17, 2013
Rated 5.0 out of 5.0 by BostonGinger My new go to hotel in Burbank
I had an outstanding experience at this location. The front desk was extremely friendly, and helpful when checking in. The location is outstanding. Not far from the Bob Hope Airport, and walking distance to many many places to eat and shop. Easy parking too. Rooms are fine, nothing special. AC isn't great in the rooms. Hotel restaurants are good for breakfast, but I would walk a few blocks to any of the diners in the area.
July 16, 2013
Rated 5.0 out of 5.0 by ChowMother Thank You!!
My husband and I would like to thank the Holiday Inn Burbank Media Center for the marvelous accommodations and for being so flexible and accommodating to our three dogs. We have one extremely elderly dog, and we came to S. Cal. to visit my extremely elderly mother-in-law at Solheim Lutheran Home in Eagle Rock. When we decided it would be best not to continue to get our elderly dog in and out of the car to take him to my sister-in-law's home while we visited Mom, this Holiday Inn allowed us to leave the dogs in the room while we went each day to visit Mom. The staff was so friendly and accommodating; each morning I would call housekeeping to let them know we were going to walk the dogs and they were immediately there to clean the room. The room was always extremely clean and very comfortable. We were told that this HI was going to be remodeled and they would no longer accept dogs -- too bad as we would have loved to come back. Thank you again for your service, patience, and flexibility!!!
July 11, 2013
Rated 5.0 out of 5.0 by TBBurbank Super Saturday
We stayed at this property the night we moved out of our house. After a long day, we could not have been more pleased. The remodeled room was very nice but the real plus was the front desk staff. Very knowledgeable and accommodating, with great customer service skills and individualized attention. The most impressive element was a phone call to our room an hour or two after we arrived simply checking to see if everything was to our satisfaction. Very impressive.
July 8, 2013
Rated 5.0 out of 5.0 by Melodyalyssa Exceptional experience
Every staff member who I interacted with had superior customer service. The room was very clean and very comfortable. Hope to stay here again.
July 8, 2013