Rated 4.2 out of 5 by 242
Rated 5.0 out of 5.0 by Mastermariner Front Desk
Excellent front desk personnel. Very good customer relation skills
April 9, 2014
Rated 1.0 out of 5.0 by ericb99 slippery floor
had an accessible room which the bathroom floor was slippery. this floor should have grout or something so there is no slippage wet or dry. Some hotels have bumps throughout the floor to prevent slippage.. Therefore I am not satisfied with my stay. I request a full refund.
April 6, 2014
Rated 5.0 out of 5.0 by OpieF16 Great Service
Very friendly staff and great place to stay near the downtown Burbank area. Good food in the restaurant and friendly staff there, too.
April 5, 2014
Rated 4.0 out of 5.0 by Wintond great people at the front desk
Lillian and Noel the manager on duty when I check in always make me feel welcome. I have over a million
points so i stay here quite often. They along with the bellman who retrieve my bags arevery attentive and thoughtful.
April 2, 2014
Rated 5.0 out of 5.0 by nondescript person Great find! Nice Property!
Noel and his evening team do a great job on the desk! Comfortable upscale property. Very convenient and very reasonable. Lots of free parking, lots of restaurants and entertainment! Very convenient to freeway. Long term business guest...very pleased.
April 1, 2014
Rated 4.0 out of 5.0 by MaryMoo333 Comfortable bed and great service
Beds were comfortable and service staff was friendly and accommodating.
March 29, 2014
Rated 5.0 out of 5.0 by spacewalker comfortable and able to relax
This was a good place to stay. It was clean,friendly, and for the most part quite. Just don't get a room on the south side of the south tower because of the freeway noise. I have had other rooms in this hotel that have been quieter.
March 26, 2014
Rated 4.0 out of 5.0 by sgibson17 Excellent Location
Location is great, it is close to a lot of very good restaurants and shopping.
March 25, 2014
Rated 4.0 out of 5.0 by BoSoxFan8 Nice Location Freeway Close
The hotel is a nice business destination, with lots of restaurants within walking distance. The hotel is clean, quiet and secure.
March 23, 2014
Rated 5.0 out of 5.0 by thehulk Great location, good service
Two day stay was great, great location close to many many restaurants, easy access to freeway
March 17, 2014
Rated 4.0 out of 5.0 by Rob1949 Good Hotel and Location
Hotel is in a great location,staff attentive ,comfortable and although well maintained the property is in desperate need of a makeover as the rooms are a flashback to the 1980's
March 13, 2014
Rated 4.0 out of 5.0 by O'Shaughnessy Upscale appearance and great location
Upscale appearance and great location. Staff is professional, friendly and helpful.
March 11, 2014
Rated 5.0 out of 5.0 by Patty35 everything was perfect
I can't complain about anything because I was so pleased with every aspect of my stay. How can I say perfect in clearer terms? Even the lobby was so nicely arranged and decorated, I sat there rather than outside while waiting for my ride to come.
I was so impressed that hotel staff would greet me, saying "Hi" or "Hello" when meeting in the halls or rooms. Made it seem like a small town where everyone is your friend.
March 10, 2014
Rated 5.0 out of 5.0 by HappyCamper25 GREAT place to stay
I have stayed at this hotel 4 or 5 times now. I really enjoy the location, convenience to everything I do, staff, and FREE parking. It is close to a lot of TV shows, networks, Universal Studios, and shopping. They have FREEEEEE parking. The staff is warm
March 9, 2014
Rated 4.0 out of 5.0 by ChrisGill great location
Plenty of Restraunts within walking distance. Convenient to Glendale and BobHope Airport. Some rooms are dated. Renovated rooms are nice. Lobby is well done. Hallways are dated. No complimentary breakfast like I would expect at a HI Express.
March 8, 2014
Rated 3.0 out of 5.0 by akrev Customer service lacking
I have stayed here and worked here numerous times and the service, while typically friendly, has seemed to lack in competence. This past stay, the night front desk manager flat out refused a request I had made in the past to open my meeting room that I would be using the next day. I wanted to get a sense of the set-up and to see if my fax was in there which they were unable to locate. He refused and told me it was there policy not to open the rooms. I knew this was a flat out lie.
The banquets staff is accomodating, but typically act put out if you ask them to do something beyond what they have already done to set up your meeting room. They will do it and say the right things, but they cannot hide the fact that they feel "put-out".
I should mention that the front desk staff is typically very friendly, but if you ask a question that is beyond their limited training, they seem confused and will act as if they have no idea how to help.
I frequent numerous IHG properties and I know this is not typical behavior.
March 8, 2014
Rated 1.0 out of 5.0 by Ppete Stayed for work, incompetent room service
I usually hate to give poor reviews but this is warranted. Ordered room service - told them specifically had a food allergy for cheese. Meal comes thirty minutes sprinkled with parmasan. Call down for new meal, manager apologizes profusely and offered to comp the meal (was a business trip so that doesn't make it any better for me - my meal comes an hour after I ordered it). This new dish is done correctly, and they even bring me a plate of garlic bread as well - the garlic bread is covered in cheese. They seemed either incompetent or uncaring about my requirements, in any case I would choose to try another hotel next time I am here for business.
March 8, 2014
Rated 4.0 out of 5.0 by Mr. Cine & Video Improve the breakfast!
All in all, it was a great stay. We've been for a training at J.L. Fisher and needed a good place to rest after very demanding days.
The HI @ Media Center is very well located and, despite one reservation switch during our stay the demanded extra time and attention from the staff, our stay was perfect.
I'd like to make one remark. The quality of the breakfast must be improved. Having stayed at other Holiday Inns nearby (Express @ Highland and Beverly Garland), the one served at the Media Center is below standards. Please take note of this issue.
March 7, 2014
Rated 5.0 out of 5.0 by Burbankgirl25 One of the best, if not, the best hotel in Burbank!
I had a great experience at Holiday Inn Burbank media center, I never had to ask for anything, everything I needed was already set up by housekeeping, and front desk staff was very helpful and friendly!! I truly recommend this hotel!!
March 6, 2014
Rated 5.0 out of 5.0 by AlansLilB Great location with comfortable beds and great service
The staff is great and this hotel is in a wonderful location to many restaurants, bars and shopping. This location gives you many choices and is close to the airport but yet puts you right in town for the nights fun.
March 3, 2014
Rated 5.0 out of 5.0 by hookem 81 Nice Place!
This hotel is very impressive. Great staff, clean rooms, and nicely decorated lobby. Very comforting. The dining and lounge areas are outstanding, and the food and service were excellent!
February 27, 2014
Rated 3.0 out of 5.0 Accesible
It's accesible to restaurants and theaters.and can get to the freeway easily. Prior to booking I requested a room with a view and upon check in I was not happy getting a view of the parking lot which the front desk said a mountain view.
February 27, 2014
Rated 5.0 out of 5.0 by Visitor to Burbank Hotel in general
The staff were very friendly and helpful. The hotel in general was neat and clean. I truely enjoyed my stay.
February 26, 2014
Rated 5.0 out of 5.0 by CentcoastVisitor Well maintained classic
This hotel continues to try to improve itself by frequent updates and room modifications. Was upgraded to upper floor and the room was modern, well appointed and quiet. Any hotel experiences wear and tear over time, but this hotel continually strives to keep things at a high level.
February 25, 2014
Rated 5.0 out of 5.0 by Happy70116 Great view
The room was very clean and neat, the only thing that I did come across was a very dirty cup that was in plastic for the coffee, other than that my overall experience was EXCELLENT!!!!
February 23, 2014
Rated 4.0 out of 5.0 by Valetar Great Breakfast
well worth the extra room charge for breakfast. great bacon also
February 20, 2014
Rated 5.0 out of 5.0 by Bertty Great place to stay!
The hotel was clean, the staff were attentive, the views from the higher floors were amazing!
February 19, 2014
Rated 5.0 out of 5.0 by New Al Great Stay
It was easy and friendly to make the reservation. Staff was very cordial and the room was just perfect. Cleanliness of the hotel and room was excellent. Parking very accesable and security was very good.
February 18, 2014
Rated 5.0 out of 5.0 by Regular visitor. Good Value
A lot of attention and employees are a great asset to all your needs and questions. Good value for a California hotel.
February 9, 2014
Rated 4.0 out of 5.0 by CHRIS from NY HOLIDAY INN IN BURBANK
No complimentary water? Why?
All other hotels provide a couple of bottles of water per day?
February 9, 2014