Rated 4.0 out of 5 by 115
Rated 5.0 out of 5.0 by CameraGuy1 Great staff, location, guest rooms, and services.
July 5, 2013
Stayed at this hotel for four days at the end of June 2013. The staff was terrific and went out of there way to help a guest with any questions or problems.
The room was clean, well serviced, and very comfortable.
The location of the hotel was terrific, being close to restaurants, shops, and tourist locations such as some of the major television and film studios.
I highly recommend the Holiday Inn Burbank Media Center.
July 4, 2013
Rated 4.0 out of 5.0 by Pilgrim15 Good place to rest, good location
The bed was very comfortable, the rooms were quiet, clean and well maintained. The on-site restaurant, "The People's Choice" was good. The huge negative is the Internet Wifi. When I was able to log on, the link was so slow it was useless. The hotel MUST get a better service with more speed for the guests. I needed to do business on the internet, and this was impossible. At the prices charged at this hotel, there is no excuse for the poor internet service.
July 4, 2013
Rated 5.0 out of 5.0 by Butchie The best staff anywhere!
Every time I stay at this facility I like it more. The staff is very helpful and accommodating and treat you with respect. Everyone knows their job and are eager to make your stay enjoyable and easy. The facility has a variety of amenities available for a traveler's needs and wants. The food at the restaurant is varied and very tasty. All in all, a very nice experience.
July 4, 2013
Rated 5.0 out of 5.0 by Dallibon Excellent location
We thoroughly enjoyed our short stay. The location is gfreat and the staff really helpful. Would recommiend this place to anyone.
July 1, 2013
Rated 3.0 out of 5.0 by AmbassadorGold The Good, the Bad and the Nosey Housekeeper at Midnight (the VERY Bad)
(Good things about the hotel are listed at the end of this review)
The Holiday Inn Burbank has notice in the guest rooms telling guests that if the hotel disappoints, let the front desk know and the hotel will fix it, or will compensate the guests for that portion that failed. Although this hotel has good advantages, and I was willing to give this hotel the benefit of the doubt, the General Manager failed to address issues or apologize for the hotel's failures, so I will let readers know about everything.
The BAD: The elevators in Tower 1 have glass walls so you can see the view as you go up the building. However, the elevators are boiling hot, since the sun shines into them and there is no air conditioning in the elevator. It is a pretty, but miserably hot, elevator ride during the heat of a summer day.
MANAGER ON DUTY RUDENESS/PRIORITY CLUB CHECKIN FAILURE: When I first walked in to register at the Priority Club desk, the male Manager on Duty gave me a very unwelcoming look and the girl at the Priority Club desk couldn't understand the fact that I had two separate reservations for two consecutive nights. I almost cancelled my reservation at that moment (I was still within the cancellation time window) to go to a different hotel.
A WONDERFUL FRONT DESK ASSOCIATE SAVED THE RESERVATION: However, I decided to try the regular checkin and the young man at that area was very welcoming - I told him (and corporate Customer Care) that this young man was the ONLY reason that the Holiday Inn Burbank did not lose both of my reservations.
MANAGER ON DUTY ARGUING: The Manager on Duty continued to be rude and argued with me when I told him I did not appreciate his attitude when I walked in. I ONLY dealt with the nice young man for the remainder of my stay.
The WORST - RUDE, NOSEY HOUSEKEEPER AT MIDNIGHT: The worst part of the stay, however, is when I requested coffee packets and some toiletry items (tp, etc.) be brought up late at night. The same nice young man who checked me said it would be no problem to send housekeeping up. The housekeeper arrived shortly before midnight. The housekeeper was a nightmare. She asked me how many people were staying in my room. (I told her it was none of her business.) She told me the manager wanted to know how many people were staying in my room. She did not want to give me all of the coffee packets I requested (and she didn't - she held some of them back). She tried to peer into my room (I was holding the door as closed as possible). I asked her why she was trying to look into my room and she denied that she was trying to do that, even though I kept seeing her eyes trying to see beyond the door.
FEMALE MANAGER ON DUTY SAID HOUSEKEEPER WAS OUT OF LINE: I called the front desk and made a complaint about the housekeeper's behavior. The next day, I talked to the female Manager on Duty (she was nice; the male Manager on Duty was the one who was rude). The female MOD verified that managers do not ask who/how many people are staying in guests' rooms and that it is not the hotel's business to invade guests' privacy. The female MOD also verified that the housekeeper was completely out of line with her inappropriate behavior.
GENERAL MANAGER NEVER RESPONDED: The female MOD said that the General Manager would read the report of my complaint and I requested that the General Manager call me back to explain the housekeeper's behavior. I called the hotel several times over several days, asking the General Manager to call me back. THE GENERAL MANAGER NEVER CALLED BACK.
THE GOOD STUFF:
One great thing about this hotel is the free guest parking in the structure, with validation. Other similar hotels in the area charge $15-$19 per night for parking. The free parking is one of the reasons I chose the Holiday Inn Burbank.
The bellmen were very nice. I gave them big tips.
The restaurant is surprisingly good. The vegetable beef soup is very fresh and light, quite unlike the vegetable beef soup one gets at any other restaurants. The restaurant staff is also very accommodating of special requests, both in-restaurant/take-out and for room service. However, the room service phone was never picked up (it is answered by the restaurant) and I had to dial the restaurant directly to place a room service order.
Two nice advantages are the business center and laundry room, which require a cardkey for entrance. The problem with the business center, which is a converted guest room, is that people smoke while in the business center, and the smoke lingers after they leave.
Also, a wonderful service that this hotel has is 24-hour housekeeping, which many other hotels have eliminated. Unfortunately, you have already read about the nightmare with the housekeeper at midnight.
The king bed was very nice and firm (although the bed itself was smaller than king beds at other hotels), and the DAYTIME housekeeping staff was very accommodating with requests for extra pillows and extra towels.
Although there were some good things, overall, this stay was disappointing because of the problems with the male Manager on Duty, the housekeeper at midnight, the General Manager's complete lack of responsiveness about the housekeeper problem, and the awful HEAT in the Tower 1 elevators.
June 27, 2013
Rated 4.0 out of 5.0 by jasonfromharris Amazing Room and top notch staff
The staff at the front desk were attentive and amazing to work with. They immediately recognized my Priority status and that is appreciated. I do not see that at all Holiday Inns. I thought the room was beautiful and exceeded my needs for my stay. I look forward to my next trip there!
June 26, 2013
Rated 5.0 out of 5.0 by dandj great location
Burbank Holiday Inn made the trip to visit kids and granddaughter very easy. Accommodating staff. Close to downtown and good eats. Recommend.
June 23, 2013
Rated 5.0 out of 5.0 by tmazgal So glad we chose the Holiday Inn Burbank!
The rooms are very roomy.
They have a store on site that has just about everything you might need or want.
The staff was very friendly starting at the front desk.
The bed was SUPER comfortable.
I will definitely stay there again.
June 14, 2013
Rated 4.0 out of 5.0 by JRC9 Friendly staff
The front desk staff at this Holiday Inn are extremely friendly and helpful. Although the room was a bit dated, it was very clean, quiet and comfortable. However, the windows were very dirty. It did look as if a window washing effort was in process, as the ropes for the scaffolding were right outside our window. We did not see any progress throughout the weekend stay though. The hotel is located within walking distance of many restaurants and shops, and parking was free for hotel guests. We would stay here again in the future.
June 14, 2013
Rated 5.0 out of 5.0 by McCall Free upgrade
Just a quick one night stay while visiting a relative. Stopped by the hotel to check in late afternoon, because we are Priority Club members we received a free upgrade to the top floor. Didn't return to the room to sleep until late, and checked out early the next morning. Conveniently located in Burbank, the hotel was clean and well maintained, the room was quiet and comfortable, the staff were polite and accommodating.
June 14, 2013
Rated 5.0 out of 5.0 by jacy4748 It was all good.....
I spent 15 nights at this hotel and was happy with everything. Staff was always friendly and helpful, rooms were clean. I was very happy with the parking arrangement...close to hotel and free validation while staying. All employees in all areas were so helpful. Room service was super fast. I used the business center many times and always had a strong wi-fi signal in my room. I see some complaints about no desk in rooms but with a table and chair available, I found it easier to use for business and eating in. Everything I needed was within walking distance of the Hotel. I will definitely stay here again. I used laundry facilities, business center, bellhops, the cafe, all vending machines, etc. as I was there for such an extended time and could not ask for a more comfortable stay. My stay was a family medical emergency and death in the family and the folks at this facility made this difficult time so much better. I won't forget that.
June 10, 2013
Rated 4.0 out of 5.0 by Norbert28 Nice personel
very well treated like if I was at home.
the rooms on the upper floor are very clean.
June 6, 2013
Rated 4.0 out of 5.0 by Jlvegas Good Experience
The staff here is very good. I stayed in one of the newly renovated rooms that contained a fridge and microwave. The area is very safe and the Burbank Town Center Mall, movie theater, Trader Joe's and Ralph's are a short drive away. Takes about 20 minutes to get to Hollywood during peak traffic periods. I would definitely stay here again.
May 31, 2013
Rated 5.0 out of 5.0 by Minneapolisbill Enjoyed the stay
We stayed twice over an 8 day period for a total of 4 nights. The rooms were newly redecorated, the staff was friendly and helpful and the location is great. We particularly liked that we could walk to restaurants and shopping, even three movie theaters, a difficult thing in LA.
May 30, 2013
Rated 4.0 out of 5.0 by Elch140 Very Good Hotel
Location in Downtown Burbank. You can walk in many pubs ,Restaurants and shopping. Few Miles from Hollywood and Universal City.
May 15, 2013
Rated 5.0 out of 5.0 by jaxo great service
mu husband and i had traditionally booked a room for our anniversary or a birthday just to get away for the night (we live only 5 minutes away). we had both been unemployed for almost 3 years and so had not been able to do this during this long period. however, we both are working now and as a nice way to celebrate that and my birthday, we decided to stay again. when i mentioned this, we were given an upgrade to a lovely suite and had a wonderful night. i cant tell you how much that is appreciated!! great customer service is very lacking in most areas nowadays and anywhere/anyplace that still can see the value in that, is at the top of our list!! we will definitely stay again and always recommend it to any friends/family that come to visit! thank you so very much!
May 14, 2013
Rated 5.0 out of 5.0 by Allens16 Nice Room
I stayed in a suite at the Holiday Inn Burbank. Was surprised by how large the room was. The living area space was a good size and the sofa was some what comfortable. Think for the size of the room could have been arranged a little better. There was once chair but we did not use as it was place right next to the tv. The bedroom area was also large and the bed comfortable. Used the restaurant once and the food was good and service great.
May 8, 2013
Rated 3.0 out of 5.0 by Anothernickname No major problems
Average hotel. Dated room and furnishings. There was no desk in the room--Just a rickety little table with "dining-table" style chairs. The absence of a desk and office chair means that I will likely avoid this hotel during business trips.
Odd feature: There is a public microwave in the elevator lobby!
The hotel is a very tall building. Unfortunately, potentially scenic views of mountains and city are marred by very dirty windows.
Front desk staff and bartender were friendly. Business center was roomy, bright and well-equipped, perhaps to compensate for absent room desk?
May 8, 2013
Rated 5.0 out of 5.0 by LinsGraphics Fun Staff, comfortable stay
The people at the front desk were fun, friendly and funny. I think other guests were wondering about me as I laughed and smiled my way to my room. It was refreshing after a long and frustrating drive in L.A. traffic. I live in Big Bear now and it's open and quiet. The Holiday Inn was a welcome destination for my stay.
May 2, 2013
Rated 5.0 out of 5.0 by Pulaar Comfortable bed and great service
I had a good overall experience, great customer service!
May 1, 2013
Rated 5.0 out of 5.0 by JustRon Aware of my Presense
They knew my preferences and even though they didn't have the things I needed, they made sure that I was taken care of the moment they became available. The front desk staff was very attentive and did all they could to accomodate any request.
May 1, 2013
Rated 4.0 out of 5.0 by djoiler Priority guests treated exceptionally well
Attitude and service at this hotel was exceptional. Great location and good amenities makes this a good choice for both business/casual.
April 30, 2013
Rated 1.0 out of 5.0 by prgrssv DO NOT STAY HERE
The staff is rude and unprofessional. The rates are unreasonably inflated. The service is poor. There is no complimentary coffee for the guest. It is 2.13 per cup. When I spoke to the concierge I recieved rude one word responses to my questions. I can not recommend you stay at this location. I had a terrible experience and when I spoke to management I was told. "thats how this property is ran."
April 29, 2013
Rated 4.0 out of 5.0 by mdet06 Great Place Outside of the Hustle & Bustle
Great location in Burbank outside of the downtown LA area. Some of the rooms are not remodeled, such as ours, but they were decent nonetheless. Great restaurant on the first floor and free parking for those staying at the hotel. Staff were very helpful both at the front desk and concierge.
April 29, 2013
Rated 3.0 out of 5.0 by AJjackson Downtown with free parking
This hotel could use a remodel but it was very clean and safe. The hotel couldn't be in a better location. A safe Downtown hotel with free parking but you don't need a car. This is a great walking location.
The staff is very friendly and helpful. If you're looking for a super modern, high end, luxury hotel, this is not for you. If you're looking for a great deal on room in a great location with the friendliest staff in CA., this is your hotel.
April 22, 2013
Rated 5.0 out of 5.0 by Bink Great Experience
Had a wonderful experience. Walking distances to shops and resturants.
April 20, 2013
Rated 5.0 out of 5.0 by NutMegs13 Thoroughly relaxing!
No major problems during my stay. Any minor ones were handled quickly, personably and satisfactorily! Very personable staff who always greeted with smiles and care. Will definitely visit this hotel property again!
March 24, 2013
Rated 5.0 out of 5.0 by rachael28 Thumbs Up
I stayed 6 nights here. This place has very friendly helpful staff and the maids kept my room tidy. I enjoyed my stay very much. The rooms are average. I liked the location very much there is alot of restaurants, a shoping mall like 3 blocks away, everything is with in walking distance. Theres like 3 theaters near by 2 n the mall and other one is on palm (amc 16) which had imax 3d and real 3d. Next to the amc 16 there is coldstone and ben and jerrys yummy right (: San fernando blvd is a popular street theres alot of night life to but i dont drink so i didnt expierence the places. There free delivery for alot of the local restaurants that was nice. Theres also a couple gas stations up the road near by. Everything is so convient oh and before i forget to note the bus service is close by. I flew into burbak airport so the shuttle provided was very nice, after u arive at airport just call and someone will be there in minutes. The way back was the same they had the shuttle take us right away. Thankyou Holiday inn all your staff were very pleasant i will diffently be back :) I like my price of stay only because i recieved a goverment discount otherwise i think its overpriced.
March 24, 2013
Rated 4.0 out of 5.0 by BurbankBound Comfortable but Outdated Rooms With Terrible Layout
I stayed at this property last week for a night on a business trip. I have stayed here before and was impressed by the improvements to the lobby area. The staff and the service at this hotel is all 5-star!! My general comments about the property:
(1) The fundamental design of the property is dated but very functional and comfortable.
(2) The loby area has been renovated/updated and is beautiful and classy.
(3) The rooms and the beds are comfortable, however, the layout of rooms are poor -- they nicely put a refrigerator with microwave in the room and then pushed the TV into the corner by the window, so everything is jammed into the corner.
(4) There is no desk in the room -- just that very outdated round table with chairs.
(5) The bathroom is outdated with the dropped ceiling which feels small, but it is very functional. There is tight counter space for your personal items which is always stressful.
March 14, 2013
Rated 5.0 out of 5.0 by Mileandahalf Heart of Burbank Town Center
We stay at the Burbank Media Center Holiday Inn about once a week on business. The hotel is located directly on a four block stretch of shops and restaurants which makes it very convenient for dining and entertainment. Although the old rooms are quite outdated, the new rooms currently under construction are very nice and comfortable. Everyone at the front desk has been exceptionally courteous and professional. Particularly helpful have been Geddy and Noel . They always greet us by name and have our keys ready when we arrive. The courtesy shuttle drivers who transport us between the Bob Hope airport and the hotel are also very efficient. I would recommend this hotel for anyone who needs a quiet place to stay in the heart of Burbank Town Center.
March 13, 2013