Rated 4.0 out of 5 by 114
Rated 5.0 out of 5.0 by jrfent Best Hotel Staff I've ever seen
I travel a lot and when I say a lot - I mean A LOT. And my favorite staff for a hotel continues to be the crew at Holiday Inn Burbank Media Center.
When I would walk down the hall from the convention center to my room, all employees say hello and ask me how I'm doing. (including maids, maintenance people, etc.) When I'd stop by the front desk, managers would introduce the employees behind the counter to me and make sure that they knew my name.
One night a front desk employee named Ulises saw me at the desk getting a parking permit. The woman helping me said "your name and room number please". Before I could answer, Ulises stepped in and said, " This is Mr. Fent, he's in room 1816. His son is arriving tonight and we have his son on the 12th floor." Then he turned to me and said, "will Colton (my son's name) be in soon? If he needs anything on arrival, make sure he knows to just ask."
Even down in the convention center, during our meetings, Larry would come by my desk at least once an hour and ask me if everything was fine and if I needed anything. well trained, customer oriented staff throughout the property.
Do I expect to be treated so well in every hotel? No, not really. But this crew does it right and I like it!
March 1, 2013
Rated 2.0 out of 5.0 by travelinman1959A Run down hotel
The elevators didn't work well. They took down the out of order sign on one of them the 2nd day, but it never opened.
My "view" room had a filthy window. All of the light bulbs were dim and too far from the bed for reading.
This is an older hotel and it shows it. Don't expect a free breakfast because this isn't a holiday inn express.
February 17, 2013
Rated 4.0 out of 5.0 by MandDinCO Nice Stay, glad they're remodeling
The hotel is in need of their current renovations. The room we stayed in had not been renovated as yet, and it is due.
I would suggest you bring bottled water to use to brush your teeth and drink. The water from the faucet was terrible to say the least. It smelled like chemicals used to process a perm at a salon. I'm not sure what the problem was with the water, but we didn't drink it.
The beds and room was generally comfortable but nothing to "wow" about it.
The staff was friendly and helpful. One of the elevators on the far end did not work (for the entire time we were there, almost a week). It seems they should have/could have fixed it in that time.
I would stay there again. It was a fine hotel,
February 1, 2013
Rated 3.0 out of 5.0 by insights no platinum perks
Your hotel was comfortable. However, I expect some perks being a priority club platinum member. Other Holiday Inns give great perks such as free breakfast and or discounts at their restaurants; why don't you do the same? Just a free drink at the bar doesn't cut it for being a platinum member.
January 25, 2013
Rated 5.0 out of 5.0 by RogerinCA Best choice in the region!!
I have been staying at this hotel almost since it first opened; I have stayed here many times!
The staff here is always exceptionally helpful and accommodating; they are extremely friendly and good-natured. It is my clear impression that customer satisfaction is truly high on their priority list here at the Holiday Inn Burbank!
This hotel is very clean, and the rooms are quite comfortable, and all features of the room are always in good operating condition, e.g., A/C and heat, TV, coffee maker, etc.. Moreover, this hotel is very safe; it is in a very good and upscale area, and it is just a block away from the Burbank police station. :)
The large lobby is always so inviting and comfortable to wait for, or visit with, friends and associates. During the holidays, they have it decorated warmly, and the fireplace adds to the seasonal feel.
I love their restaurant, which has, been recently remodeled, and the food and service are all quite good! Many of the servers have been there for years, and they go out of their way to make you feel welcome. I very much enjoy the breakfast buffet, which has a wide array of items to eat, and the coffee is excellent, too. I usually always eat breakfast here, as it is so convenient and the price is reasonable.
I have not visited the bar in a few years, but it seems to be quite popular, and there is always music and dancing and it appears, a lot of folks having a very good time, when I pass by on the way to the restaurant at night.
They have an enclosed parking structure, and it is contiguous to the hotel entrance and exceptionally convenient.
Another thing I like about this hotel, is that there are several restaurants, of all types, very close and within easy walking distance so you can leave your car parked, should you want to venture out for dinner and a drink.
Close to the airport (BUR), close to major freeways and roads, close to restaurants and shopping, very professional staffing, make this unquestionably the best overall value and hotel experience in the entire area.
The only time I have ever been disappointed here is when I have called to book a room, and am told that the entire house is sold-out! LOL. If you plan on staying here during a holiday period make sure you get your reservation in early. This place is so popular for weddings, birthday parties, and other family celebrations and events, coupled with all the airline flight crews, and business travelers who love to stay here, HIB can get filled up quickly at times.
January 18, 2013
Rated 5.0 out of 5.0 by Miglisa12 New Years Eve at the HI- Burbank
We have stayed in this hotel and will come back for sure! Great staff and customer service. Hotel is clean and fresh and New Year's Eve was a blast......Cocktails in the Lounge, dinner in the restaurant and dancing in the club!!! Complete!!!
January 9, 2013
Rated 4.0 out of 5.0 by Agreg55 A reliable place to stay
We have stayed here several times over the years, always as expected.
Rooms are quite large and spacious, beds comfortable, and generally a clean place to stay. We have family in Glendale which is 5 minutes away and this is the only decent and reasonable hotel for miles.
January 7, 2013
Rated 4.0 out of 5.0 by Kat1205 Reliable Comfort & Convenience
My husband and I have stayed at the Holiday Inn for many years when visiting Burbank. It has consistently met our expectations for cleanliness, appearance and comfort. The rooms are good-sized and well-maintained. The large lobby is lovely and welcoming. Staff have always been friendly. Location is ideal -- many restaurants, movies and a shopping mall within walking distance. And no more than a 15-minute drive from Bob Hope airport. We tried lower-priced properties on several occasions, but kept returning to the Holiday Inn for its amenities and convenience.
December 18, 2012
Rated 4.0 out of 5.0 by Winton Great welcoming crew..especially Amy, Brandon and Liza
The crew goes out of their way to get me room # 1323.
I stay at this Holiday about 130 times per year for the past 6 plus years.
December 16, 2012
Rated 1.0 out of 5.0 by Joe2012 Poor Service
I brought 8 people to this hotel (8 rooms) and received poor service:
- Asked for 2 chairs as my suite did not accommodate all 8 of us for a Sunday night meeting. Told by front desk that the hotel could not do this. Asked to speak to manager. Manager said the hotel could not do this as banquet office doesn't work on Sundays. After threatening to move all of us to the hotel across the street, 2 chairs showed up. Bellman said it was no big deal, plenty of chairs in nearby meeting room.
- Asked front desk for a bath mat for my bathtub as the tub was slippery. Told the hotel doesn't have bath mats. Spoke with another front desk personr who said again, hotel does not have bath mats. A colleagues told me she had a rubber bath mat for the tub in her room
- Hotel had me in reservation system for only one night despite my confirmation for 5 nights. I provided my written confirmation for 5 nights to the front desk.
- Colleagues with me said they were dissatisfied with the service and quality of their rooms.
November 15, 2012
Rated 3.0 out of 5.0 by RadiantGlo Comfortable bed and quiet room
Overall, the Holiday Inn Media Center was a comfortable place to stay for my family. We had two rooms for the six of us. Staff was friendly and very accommodating, especially the restaurant staff. We had one meal (breakfast) at the hotel. It was family oriented, and we enjoyed it very much. The food was presented well with the options of enjoying the buffet or ordering from the menu. Since we didn't want to take the time to have the food prepared from the menu, we chose the buffet and it was very good. The room was comfortable--nothing fancy. The beds and pillows were very comfortable, which we really appreciated--especially after the long drive from North Las Vegas. The only complaint I have is that the beds were too small for two adult people to share; queen size beds (rather than double beds) would have been a whole lot better. Since I didn't have to share a bed, the double bed was fine for me. The hotel was located in a nice area of Burbank with quality restaurants just across the street in walking distance and within five or ten minutes away from Universal Studios, our destination.
November 3, 2012
Rated 5.0 out of 5.0 by ChasT For the most part I enjoyed my stay at Holiday Inn Burbank very much
I appreciated the upgrade to a suite at the same price when they informed me that there were no more rooms with king-sized beds available. The food in the dining room was great, and I'm very glad they upgraded the fitness facilities from last year's dismal offering.
A couple things: my room phone didn't work properly, It didn't take incoming calls; the phone never rang when my brother tried to call me.
Also, can't you have windows that open and have screens? It was either stuffy or you had to run the AC or the fan full blast. I know it's probably a safety issue.
In summary, the suite was great, the bed was comfortable and overall, my stay was enjoyable. Thank you!
October 26, 2012
Rated 4.0 out of 5.0 by tmkj Comfortable Bed, Nice Place to Stay in Burbank
Overall, it was a good choice for us in terms of location and our limited knowledge of the area.
We stayed three nights and there were three of us. We received one drink ticket for the first night which was dated for the time past the time we checked in (we only had an hour or less to use it, though we didn't ask to have it changed). It would have been nice to have been given the ticket (or a couple tickets) since we stayed for three week nights - no week-ends. This is only a comment, and not meant to sound like a negative review.
The beds were great. The restaurant staff was very good. The breakfast food on the buffet was good until we got a bit too close to the ending time. We did enjoy the fact it was a convenient so we took advantage of the breakfast buffet each of the three days of our stay.
Overall, the staff was friendly, the hotel was clean and it was nice place to stay. We are coming back to Burbank in November/December and would love to have a special offer to entice us to return to your hotel for another few days!
October 24, 2012
Rated 4.0 out of 5.0 by Hunt4life Always a good place to stay
I have stayed here frequently over the years; sometimes for a couple nights, sometimes for the week. And while I hate to give great reviews for fear of getting my rates raised ;) I'll give my honest opinion anyway....
The hotel is very clean, the staff is very good and the location is great!
The rooms are very clean. They are well lit and easy to work in. The beds/linen are comfortable and controlling the in-room temperature is easy (I don't like hot rooms). I never feel cramped in these rooms.
There are 3 elevators in one tower and there is never a wait for them. The other tower has two elevators (on each end) and wait times [when it's busy] are acceptable.
The parking garage always has ample parking and they validate so it's free. Taxi's are easy to get in the morning.
The location is great. It's right off I-5 (you can see the towers from a long way off), there are loads of good, diverse restaurants in the immediate area; just cross the street and they go on for 3 blocks down San Fernando. There is even a movie theater down there. And it's a safe area for sure.
It's close to Burbank airport and the hotel's shuttle service to and from the airport is dependable.
I have no complaints with the hotel bar, the service is good and staff is friendly. The restaurant (while clean and modern) is just average but the menu items are familiar and well prepared - Room service is dependable too. Note: The recent hotel upgrades brought more light into the restaurant and small flat screen TV's at every table have helped the atmosphere a lot for me.
I am on the road a lot. No hotel is perfect but this property is one of my favorites.
October 17, 2012
Rated 1.0 out of 5.0 by StuartUk67 Dreadful accomodation but friendly staff
This hotel is desperately in need of a remodel, mould on the walls broken & cracked bathroom fittings dirty room ie carpets/curtains I couldn't believe this was a holiday inn. The staff were great and I admire them for the work they are trying to do in a very sad building I would never stay here again until it had been bulldozed and rebuilt or remodelled.
It is such a shame because the location is perfect for Burbank
October 16, 2012
Rated 1.0 out of 5.0 by GIJoe Platinum Member doesn't matter!
I reserved a King bed and was given a full instead...it was even listed on my profile as well..and when I asked for an upgrade they told me that it doesn't matter that I was a platinum member my rate was already too low....
Worst hospitality I've ever seen!
October 8, 2012