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Rated 4.3 out of 5 by 373 reviewers.
Rated 4.0 out of 5.0 by great hotel for the Burbank area Had a great stay and the staff was great. It is located in a nice area and a great spot for shopping and eating and just walking int he local town April 23, 2014
Rated 4.0 out of 5.0 by Accurate information listed in welcome directory in room Ice machines were missing on the 6th and 12th floor as listed in the welcome directory. Not informed at front desk. Had to go to 2nd floor for ice. A heads up were have helped greatly. I understand things change, just give me fair warning. April 23, 2014
Rated 5.0 out of 5.0 by Good comfort great location frindly staff All is good except, being a Scandinavian, the American Breakfast . I miss in the buffet quality bread, cheese, quality cereal. The quality of what IS there is good though. Everything else: great! April 21, 2014
Rated 5.0 out of 5.0 by Friendliest Staff in a Great location Located in downtown Burbank, his Holiday Inn is walking distance to many great shopping and dining experiences. The hotel has great maps, coupons, and friendly knowledgeable staff to get you to tourist sites in the surrounding area, provide transportation options and connections, and more. The best part of this hotel is the friendly staff. Everyone has a smile, and a warm hello. You can't go wrong if you are in the area to find yourself staying at the Holiday Inn Burbank Media Center! April 19, 2014
Rated 4.0 out of 5.0 by Courteous staff convenient to Burbank business and restaurants, access to transit. April 17, 2014
Rated 4.0 out of 5.0 by Great Service! Last week, I took my daughter to Uniververal Studios- Hollywood and to be completely honest did not expect such a wonderful service! The hotel is only 15-20 min away from the park. The staff is extremely friendly and always professional (excellent customer service)The hotel is at a great location surrounded by restaurants only blocks away. It was ideal since the traffic in LA is terrible. The breakfast buffet at the hotel is amazing; they had a variety of food and everything tastes very fresh. The waiter is always willing to assist you and makes you feel like you are in 5 start hotel! The rooms are kept clean. Thanks Holiday Inn for a great experience!!! April 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Staff Excellent stay during a business trip. All available amenities and services were top notch. April 15, 2014
Rated 5.0 out of 5.0 by Geat Value and Service and walk to downtown Burbank I have stayed at the Burbank _Media Holiday Inn several times and I keep coming back because the service is great, rooms are very comfortable and the staff is very friendly and professional. And the outdoor swimming pool is always at a comfortable temperature year round for that evening or morning swim. April 14, 2014
Rated 4.0 out of 5.0 by Great hotel This is the only hotel in the Burbank area I like to Visit. April 12, 2014
Rated 4.0 out of 5.0 by We had a pleasant stay We stayed the first week of April, 2014. The room was large and comfortable. The bed was comfortable. The heating/air conditioning worked well We would have appreciated more counter space in the bathroom, and there were no towel bars. But we made it work. We had breakfast and lunch in the restaurant, and it was a satisfying experience. Working the free parking -- getting the parking ticket validated -- was an easy process. The free gym is well equipped. The WiFi worked well, but it was an annoyance to be required to log in every time we returned to the room. All of the staff, everyone, was extremely friendly! We would stay there again. April 11, 2014
Rated 4.0 out of 5.0 by Javier's service upon arrival was excellent Customer Service ranked a 10 with us. Javier greeted us with professional yet friendly care. Front Desk, Ana, was efficient and helpful. Sergio's Lobby staff were attentive to our scheduling needs and adjusted with ease every time our flight schedule changed. The shuttle attendant was polite and courteous. We value this service and the staff should be commended and perhaps rewarded. April 10, 2014
Rated 5.0 out of 5.0 by Front Desk Excellent front desk personnel. Very good customer relation skills April 9, 2014
Rated 1.0 out of 5.0 by slippery floor had an accessible room which the bathroom floor was slippery. this floor should have grout or something so there is no slippage wet or dry. Some hotels have bumps throughout the floor to prevent slippage.. Therefore I am not satisfied with my stay. I request a full refund. April 6, 2014
Rated 5.0 out of 5.0 by Great Service Very friendly staff and great place to stay near the downtown Burbank area. Good food in the restaurant and friendly staff there, too. April 5, 2014
Rated 4.0 out of 5.0 by great people at the front desk Lillian and Noel the manager on duty when I check in always make me feel welcome. I have over a million points so i stay here quite often. They along with the bellman who retrieve my bags arevery attentive and thoughtful. April 2, 2014
Rated 5.0 out of 5.0 by Great find! Nice Property! Noel and his evening team do a great job on the desk! Comfortable upscale property. Very convenient and very reasonable. Lots of free parking, lots of restaurants and entertainment! Very convenient to freeway. Long term business guest...very pleased. April 1, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Beds were comfortable and service staff was friendly and accommodating. March 29, 2014
Rated 5.0 out of 5.0 by comfortable and able to relax This was a good place to stay. It was clean,friendly, and for the most part quite. Just don't get a room on the south side of the south tower because of the freeway noise. I have had other rooms in this hotel that have been quieter. March 26, 2014
Rated 4.0 out of 5.0 by Excellent Location Location is great, it is close to a lot of very good restaurants and shopping. March 25, 2014
Rated 4.0 out of 5.0 by Nice Location Freeway Close The hotel is a nice business destination, with lots of restaurants within walking distance. The hotel is clean, quiet and secure. March 23, 2014
Rated 5.0 out of 5.0 by Great location, good service Two day stay was great, great location close to many many restaurants, easy access to freeway March 17, 2014
Rated 4.0 out of 5.0 by Good Hotel and Location Hotel is in a great location,staff attentive ,comfortable and although well maintained the property is in desperate need of a makeover as the rooms are a flashback to the 1980's March 13, 2014
Rated 4.0 out of 5.0 by Upscale appearance and great location Upscale appearance and great location. Staff is professional, friendly and helpful. March 11, 2014
Rated 5.0 out of 5.0 by everything was perfect I can't complain about anything because I was so pleased with every aspect of my stay. How can I say perfect in clearer terms? Even the lobby was so nicely arranged and decorated, I sat there rather than outside while waiting for my ride to come. I was so impressed that hotel staff would greet me, saying "Hi" or "Hello" when meeting in the halls or rooms. Made it seem like a small town where everyone is your friend. March 10, 2014
Rated 5.0 out of 5.0 by GREAT place to stay I have stayed at this hotel 4 or 5 times now. I really enjoy the location, convenience to everything I do, staff, and FREE parking. It is close to a lot of TV shows, networks, Universal Studios, and shopping. They have FREEEEEE parking. The staff is warm March 9, 2014
Rated 4.0 out of 5.0 by great location Plenty of Restraunts within walking distance. Convenient to Glendale and BobHope Airport. Some rooms are dated. Renovated rooms are nice. Lobby is well done. Hallways are dated. No complimentary breakfast like I would expect at a HI Express. March 8, 2014
Rated 3.0 out of 5.0 by Customer service lacking I have stayed here and worked here numerous times and the service, while typically friendly, has seemed to lack in competence. This past stay, the night front desk manager flat out refused a request I had made in the past to open my meeting room that I would be using the next day. I wanted to get a sense of the set-up and to see if my fax was in there which they were unable to locate. He refused and told me it was there policy not to open the rooms. I knew this was a flat out lie. The banquets staff is accomodating, but typically act put out if you ask them to do something beyond what they have already done to set up your meeting room. They will do it and say the right things, but they cannot hide the fact that they feel "put-out". I should mention that the front desk staff is typically very friendly, but if you ask a question that is beyond their limited training, they seem confused and will act as if they have no idea how to help. I frequent numerous IHG properties and I know this is not typical behavior. March 8, 2014
Rated 1.0 out of 5.0 by Stayed for work, incompetent room service I usually hate to give poor reviews but this is warranted. Ordered room service - told them specifically had a food allergy for cheese. Meal comes thirty minutes sprinkled with parmasan. Call down for new meal, manager apologizes profusely and offered to comp the meal (was a business trip so that doesn't make it any better for me - my meal comes an hour after I ordered it). This new dish is done correctly, and they even bring me a plate of garlic bread as well - the garlic bread is covered in cheese. They seemed either incompetent or uncaring about my requirements, in any case I would choose to try another hotel next time I am here for business. March 8, 2014
Rated 4.0 out of 5.0 by Improve the breakfast! All in all, it was a great stay. We've been for a training at J.L. Fisher and needed a good place to rest after very demanding days. The HI @ Media Center is very well located and, despite one reservation switch during our stay the demanded extra time and attention from the staff, our stay was perfect. I'd like to make one remark. The quality of the breakfast must be improved. Having stayed at other Holiday Inns nearby (Express @ Highland and Beverly Garland), the one served at the Media Center is below standards. Please take note of this issue. March 7, 2014
Rated 5.0 out of 5.0 by One of the best, if not, the best hotel in Burbank! I had a great experience at Holiday Inn Burbank media center, I never had to ask for anything, everything I needed was already set up by housekeeping, and front desk staff was very helpful and friendly!! I truly recommend this hotel!! March 6, 2014
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