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Rated 4.3 out of 5 by 378 reviewers.
Rated 4.0 out of 5.0 by great location Plenty of Restraunts within walking distance. Convenient to Glendale and BobHope Airport. Some rooms are dated. Renovated rooms are nice. Lobby is well done. Hallways are dated. No complimentary breakfast like I would expect at a HI Express. March 8, 2014
Rated 3.0 out of 5.0 by Customer service lacking I have stayed here and worked here numerous times and the service, while typically friendly, has seemed to lack in competence. This past stay, the night front desk manager flat out refused a request I had made in the past to open my meeting room that I would be using the next day. I wanted to get a sense of the set-up and to see if my fax was in there which they were unable to locate. He refused and told me it was there policy not to open the rooms. I knew this was a flat out lie. The banquets staff is accomodating, but typically act put out if you ask them to do something beyond what they have already done to set up your meeting room. They will do it and say the right things, but they cannot hide the fact that they feel "put-out". I should mention that the front desk staff is typically very friendly, but if you ask a question that is beyond their limited training, they seem confused and will act as if they have no idea how to help. I frequent numerous IHG properties and I know this is not typical behavior. March 8, 2014
Rated 1.0 out of 5.0 by Stayed for work, incompetent room service I usually hate to give poor reviews but this is warranted. Ordered room service - told them specifically had a food allergy for cheese. Meal comes thirty minutes sprinkled with parmasan. Call down for new meal, manager apologizes profusely and offered to comp the meal (was a business trip so that doesn't make it any better for me - my meal comes an hour after I ordered it). This new dish is done correctly, and they even bring me a plate of garlic bread as well - the garlic bread is covered in cheese. They seemed either incompetent or uncaring about my requirements, in any case I would choose to try another hotel next time I am here for business. March 8, 2014
Rated 4.0 out of 5.0 by Improve the breakfast! All in all, it was a great stay. We've been for a training at J.L. Fisher and needed a good place to rest after very demanding days. The HI @ Media Center is very well located and, despite one reservation switch during our stay the demanded extra time and attention from the staff, our stay was perfect. I'd like to make one remark. The quality of the breakfast must be improved. Having stayed at other Holiday Inns nearby (Express @ Highland and Beverly Garland), the one served at the Media Center is below standards. Please take note of this issue. March 7, 2014
Rated 5.0 out of 5.0 by One of the best, if not, the best hotel in Burbank! I had a great experience at Holiday Inn Burbank media center, I never had to ask for anything, everything I needed was already set up by housekeeping, and front desk staff was very helpful and friendly!! I truly recommend this hotel!! March 6, 2014
Rated 5.0 out of 5.0 by Great location with comfortable beds and great service The staff is great and this hotel is in a wonderful location to many restaurants, bars and shopping. This location gives you many choices and is close to the airport but yet puts you right in town for the nights fun. March 3, 2014
Rated 5.0 out of 5.0 by Nice Place! This hotel is very impressive. Great staff, clean rooms, and nicely decorated lobby. Very comforting. The dining and lounge areas are outstanding, and the food and service were excellent! February 27, 2014
Rated 3.0 out of 5.0 Accesible It's accesible to restaurants and theaters.and can get to the freeway easily. Prior to booking I requested a room with a view and upon check in I was not happy getting a view of the parking lot which the front desk said a mountain view. February 27, 2014
Rated 5.0 out of 5.0 by Hotel in general The staff were very friendly and helpful. The hotel in general was neat and clean. I truely enjoyed my stay. February 26, 2014
Rated 5.0 out of 5.0 by Well maintained classic This hotel continues to try to improve itself by frequent updates and room modifications. Was upgraded to upper floor and the room was modern, well appointed and quiet. Any hotel experiences wear and tear over time, but this hotel continually strives to keep things at a high level. February 25, 2014
Rated 5.0 out of 5.0 by Great view The room was very clean and neat, the only thing that I did come across was a very dirty cup that was in plastic for the coffee, other than that my overall experience was EXCELLENT!!!! February 23, 2014
Rated 4.0 out of 5.0 by Great Breakfast well worth the extra room charge for breakfast. great bacon also February 20, 2014
Rated 5.0 out of 5.0 by Great place to stay! The hotel was clean, the staff were attentive, the views from the higher floors were amazing! February 19, 2014
Rated 5.0 out of 5.0 by Great Stay It was easy and friendly to make the reservation. Staff was very cordial and the room was just perfect. Cleanliness of the hotel and room was excellent. Parking very accesable and security was very good. February 18, 2014
Rated 5.0 out of 5.0 by Good Value A lot of attention and employees are a great asset to all your needs and questions. Good value for a California hotel. February 9, 2014
Rated 4.0 out of 5.0 by HOLIDAY INN IN BURBANK No complimentary water? Why? All other hotels provide a couple of bottles of water per day? February 9, 2014
Rated 5.0 out of 5.0 by Great customer serivce Noel, the manager calls me by name and always takes good care of me and makes me feel welcome as does the front desk staff February 8, 2014
Rated 5.0 out of 5.0 by Great Service, Excellent Location Excellent hotel in the area. Convenient location to many amenities. The downtown Burbank location is very safe and walking friendly. Lots of nice shops and restaurants, theaters etc. nearby and short driving distance to major studios and attractions. We were traveling with our three dogs and the hotel and staff were very accommodating and understanding. They made us feel very comfortable. We have no negatives regarding this property. Would definitely stay here again. February 6, 2014
Rated 5.0 out of 5.0 by Always Dependable I've stayed at Holiday Inn Burbank - Media Center for the last 5 or 6 years while my company has a 4-day conference there. The location is so great with SOOOOO many great places to eat, well within walking distance. My room is always the same, no surprises, just the way I like it. The restaurant is always very good. The front desk people are super friendly and in fact I recognize one man from several years ago. This must be a great place to work. Housekeeping does a nice job of making everything tidy. I love the gym, but it could probably use another eliptical machine and one more treadmill. I got in there super early and noticed several people leave when every machine had somebody on it. Keep up the good work. February 6, 2014
Rated 5.0 out of 5.0 by Excellent hotel when in LA Friendly staff...clean room with comfortable beds. FREE PARKING...contrary to another nearby hotel we had stayed at before. February 1, 2014
Rated 4.0 out of 5.0 by Location and comfort Location is great, lots of great resturaunts and shopping in the area. The options here are plentiful, with a fitness room, a pool, a game room, a resturaunt and a bar within the hotel and all of the amenities you can ask for. The service was top notch and the bartender was very cordial. The internet was a bit flaky and you have to repeatedly put in the hotel password throughout the day to get access and once you in it really slowed me down. Instead of logging in with my phone I stuck with my mobile connection to improve on the speed. The lamps came with plugs on them so you don't have to reach under the table to plug something in, but unfortunately only 1 out of the 4 worked so be careful. Also be aware of the dreadful loud bathroom fan. It's best to keep the light off so you don't get frightened by the sound of it.. January 28, 2014
Rated 5.0 out of 5.0 by Outstanding! Everything about this trip was great. From the check-in process, to having parking validated, to meals, to check-out. The front desk clerk, LILY, remembered my name every time I walked into the hotel. I will stay here any time I am in the area. January 27, 2014
Rated 5.0 out of 5.0 by Great Vacation, even for such a short stay Great and friendly staff! Transportation access made available upon request. Comfortable rooms and beds. Very clean January 25, 2014
Rated 5.0 out of 5.0 by Clean and walking distance to everything! Wonderful hotel. Very clean, very friendly and welcoming staff, including maintenance and shuttle service as well. Perfect location. 7 blocks to your choice of great variety of Restaurants coffee shops , mall and HWY, all in walking distance. I was alone and felt very safe and comfortable staying there. Ive been there 3xs and will continue at this perfect location. January 24, 2014
Rated 5.0 out of 5.0 by Great Burbank Location This hotel's got a desirable location. Walk out the door and down San Fernando to experience a neighborhood commercial district that is pleasant and stimulating. The staff are well selected and well trained. I was treated with friendliness and respect from the moment I arrived until departure. Some renovation work is underway. January 20, 2014
Rated 2.0 out of 5.0 by lobby out of order Lobby and elevators out of order, fan in bathroom only works with light on January 12, 2014
Rated 5.0 out of 5.0 by suggestions The bathroom needed better lighting and another shelf for personal items. The exhaust fan is very loud, but does a good job. January 12, 2014
Rated 5.0 out of 5.0 by Game Day Stay Stayed here for the BCS championship game. Convenient location, knowledgeable, friendly staff, clean spacious room, and free parking. The AC didn't work when I arrived but it was fixed promptly after a call to the front desk.The only negative about the room is not enough drawer space.. Would recommend this hotel to anyone visiting Los Angeles. January 12, 2014
Rated 5.0 out of 5.0 by Football Game at Rose Bowl Great hotel and location for going to a football game at the Rose Bowl. We flew in to Burbank airport and the free hotel shuttle was waiting for us before we even got outside of the airport. It was a quick 10 minute drive to the hotel. This location was also great to do a little sightseeing in Hollywood and a Warner Brothers Studio tour before heading to Pasadena to the Rose Bowl. If the opportunity comes again, then I would recommend the Burbank airport and this hotel. January 11, 2014
Rated 5.0 out of 5.0 by Great Staff! We were there for the BCS National Championship game in Pasadena. Burbank is a great location for visiting the Rose Bowl and is an easy drive back to LA, Hollywood and Santa Monica. The hotel is also located well within the City of Burbank, easy walking distance to restaurants, bars and shopping. However, the most outstanding aspect of our stay was the hotel staff. They were very friendly, approachable, knowledgable and willing to help in any way. We used the hotel shuttle on two occasions and the driver was very accommodating! The housekeeping staff did a great job in cleaning our room everyday. Our room had been recently renovated and was very comfortable. We had a wonderful experience at this hotel! January 11, 2014
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