Rated 4.3 out of 5 by 619
Rated 4.0 out of 5.0 by pjsirvine67 Comfortable room
The room was very comfortable, with a nice mattress and a good variety of pillows. The in-room amenities were nice. The only problem was freeway noise, but keeping the fan on full-time made sleeping better on the second night.
October 11, 2015
Rated 4.0 out of 5.0 by lj84 October stay
This hotel is in a great location and close to restaurants, the airport and shopping.
The staff is very kind and helpful.
The rooms are comfortable and clean.
October 10, 2015
Rated 4.0 out of 5.0 by Rponci Good to Stay Not to Eat
My family and I have stayed at this location every time we're in the Burbank area. We like the surrounding area and how close it is to Universal Studios. Bed is comfortable, pool is nice, rooms are clean. I had no problems with the sleeping area.
Downstairs Restaurant: not so good..........
Each time we have gone to the restaurant downstairs has been horrible. The waiters we've had have been really nice, BUT service is SUPER SLOW! Even with party of 8 people I've never had service that bad. I normally don't get irked with how slow service is when at a restaurant; but this last trip was pretty bad. People who came in after us ate their food and left before we even got our food. Not once in this time did one of the employees come by and check on us. (Manager flitting around acting busy included). We had to go up to employees serving other tables to ask for drink refills. 1.5 hrs later as we wait to pay.......get overcharged........Manager has nerve to give us attitude when he fixes their billing mistake.......
Thank goodness there are restaurants walking distance from hotel.
October 8, 2015