Rated 4.3 out of 5 by 552
Rated 2.0 out of 5.0 by Frank3n2 Bad Experience. Ruined Anniversary Night
Called in a Reservation on their site. The person worried about signing me up for their rewards program, misspelled my last name. Couldn't find my reservation. Suggested I go elsewhere. Every where else was full. 2 hours later, and it's now after midnight. Another employee offered to help. They found me. Within 5 minutes. Yay! Blamed it on the other desk people computers on having limited access. [ more like laziness and not caring ]. Our first Anniversary Night. Spoiled! No Romance when your upset and tired. Next time, I will go elsewhere. I also, never received an email. With my confirmation Number or info. But, they did send an email asking for my experience. Imagine that.
July 22, 2015
Rated 4.0 out of 5.0 by Kaister Business stay
Overall a good stay. The room was clean and larger than expected. (I had a suite). Room was quiet and everything worked as expected. Great location for restaurants, shopping, entertainment. The only downside was the pull out sofa sleeper. Like most sleeper-sofas, the mattress is horrible and really not fit to sleep on. There are many new products available now to correct this issue. I suggest the hotel invest in some memory foam sleeper-sofa mattresses in order to make that bed useful. Other than that one small issue, I highly recommend this hotel if you are staying in Burbank.
July 21, 2015
Rated 5.0 out of 5.0 by Chuck394 Not your average Holiday Inn
I have stayed at this location three times now. The staff have always been extremely accommodating and friendly. The lady in the parking garage goes above and beyond, greeted with a smile and always ask if you need directions. I highly recommend this location. Not to mention close to all the tourist attractions.
July 19, 2015