Rated 4.3 out of 5 by 257
Rated 4.0 out of 5.0 by Larry202 Just an ordinary Holiday inn hotel
As ihg gold member, I have searched IHG hotels close to universal studio for vacation with three families and picked up this hotel eventually. The location is good and there is a bunch of restaurants by walking distance.
Please just do not take a high floor room facing to elevated way which is noisy at night.
July 23, 2014
Rated 4.0 out of 5.0 by Business traveler 54 Good value
Stay here often for business. very comfortable. Staff very polite and hospitable. everyone from desk staff to room attendants are always greeting you and asking if your stay is well. I will be continuing to stay when in town for business. One note good and not so good. Every room I have stayed in has small issues like the toilet paper dispenser being loose and falling out of the wall. The towel bar falling off the wall, the showers curtain rod almost falling off the wall. the tub spout gushing water when the shower water transfer is pulled. (good part) Yet every time I politely mentioned any thing to the desk staff there was an engineer right there to fix it immediately. so if there is a small issue don't hesitate to mention it and it will get taken care of immediately. That is the definition of true customer service. Last only thing I can say is a concern is the shower heads are so full of hard water deposits they spray every direction except at you. They need to all be serviced and cleaned. The engineering staff is not doing proper inspections. I still will stay here every time I am in town... Yet I think a good shower is a simple pleasure that should not be overlooked by staff.
July 22, 2014
Rated 5.0 out of 5.0 by flo131 comfortable bed but pillows is too soft.
it was good accommodation for two not big enough for 4 adults senior citizen with only one bathroom.i really was looking for a two bedroom resort but due to busy season n short notice I was not able to get my request.so had to settled hotel units.good thing its only for 4 night.!!!!
July 21, 2014