Rated 4.3 out of 5 by 516
Rated 5.0 out of 5.0 Comfortable Clean Hotel
Nice, clean, up-to-date hotel with great hotel staff.
June 1, 2015
Rated 2.0 out of 5.0 Room check-in/Room availabilty/
Booked one room at Holiday Inn Burbank-Media center as recommended by the wedding party for one night stay on May 24, 2015. Wedding is on the 24th @ 430pm at the San Fernando Mission. Driving from out of town, I called the day before to ask for early check-in so we can freshen up, change then drive back to San Fernando for the wedding ceremony. I understand that the hotel was fully booked per customer service on this long weekend but we arrived at 235pm so since it was only 25 minutes before 3pm, the room might be available after explaining our situation to the front desk. NO, the room is not ready yet. Wait until it's 3pm. Really? I have been to other hotels that can accommodate us as early as 12noon. And to think that the bride and groom recommended this hotel! Between the mother of the groom(and this is where it gets worse since she swore to never ever use your hotel again for something that front desk and night supervisor, *is there any at that location?* could have fixed) and us, her friends, we booked 7 rooms altogether. Clock was ticking, so my party and I ended up using the mother of the bride's room to change who has booked at least 3 rooms the night before and an additional room for that night. I will not touch her battles. I will let her write her own review but my experience and her experience made me realize how unimportant your customers are to your business! If things change, I might give it another try in another location but until then.... Although the hotel's restaurant staff are all kind and accommodating! thank you...
May 31, 2015
Rated 4.0 out of 5.0 by Push123 Great Location
off I5 and close to downtown and Universal studio. View from my 17th floor room was amazing.
May 30, 2015