Rated 4.5 out of 5 by 291
Rated 5.0 out of 5.0 by bellac 房间舒适，位置不错
August 3, 2014
Rated 5.0 out of 5.0 by Casba Back in Cairns
Back in Cairns for the cairns Indigenous Art Fair, so nice to be greeted by Theo at reception. Welcome Back always Mrs Kershaw, always sounds good. Makes a great start to your stay. Room was ready, then for a small charge, an upgrade to an ocean view room.
I prefer the location at the Holiday Inn, as it is just far enough removed from the esplanade, and the constant noise and traffic.
Food at the breakfast buffet is always good - best crunchy bacon outside of the USA, however, on this occasion the room service was not up to the usual standard, my husband thought that it might have come from elsewhere, and bot the hotel's kitchen? Apart from that all was good, and we will be back.
August 1, 2014
Rated 4.0 out of 5.0 by Luke40 Fantactic staff & service
This is a very pleasant Holiday Inn in a great location in Cairns.
We found the facilities very good with one exception. My wife has recently had a hip operation and was finding her mobility is still restricted and the 1960 shower over bath arrangement was somewhat difficult . The establishment has only 2 rooms with a walk in shower and both were booked so it created a problem.
When we spoke to the staff they made every effort to solve the problem. The solution was OK we were able to work around the problem.
We do thank the Manager the various staff members including Sue on the Travel desk for what we consider to be exceptional service in a difficult situation.
In summary we found the Bathrooms to be small and the shower over bath arrangement dangerous in my wife's situation as she was unable to lift her leg over the rim of the bath to have a shower. Our friends will laugh with us over the experience for many a year to come
July 31, 2014
Rated 5.0 out of 5.0 by Joe112 总体不错，环境舒适
另外，Carins 店的地理位置很好，吃喝玩整体一次性 在附近都可以解决。
July 25, 2014
Rated 5.0 out of 5.0 by ShellBells Loved it, Thank you.
The Holiday Inn was so affordable I wasn't expecting much but upon my arrival I was so pleasantly surprised, The foyer was lovely, the staff inviting and friendly, and the room clean, large and very nice. I found our stay to be relaxing, comfortable and completely hassle free, and to be able to have a drink at the bar in the foyer Fabulous. So a Big Thank you Holiday Inn we most deffinately will be booking in for future visits to Cairns.
July 24, 2014
Rated 4.0 out of 5.0 by danc12 Very good experience!
Overall, a very good hotel. Awesome location, close to everything.
Only disappointments were the wireless internet, which did not work from my room and the barramundi at the pond, which were cruelly restricted to a very small swimming area (for their size). Please do something about these barramundi!!!
July 23, 2014
Rated 5.0 out of 5.0 by MarjohnB Excellent hotel
No problems encountered on this, or previous visits
July 23, 2014
Rated 4.0 out of 5.0 by SydneyLu Spacious and relaxing
We booked online at the last minute and cheekily asked if we could have a room with a view. We arrived to be told we had been upgraded. Woke the next morning to see a glorious sunrise over the mountain and beach.
The room was spacious with 2 queen size beds. There is a laundry on floors 3 and 5. Have your coins and laundry powder ready or ask staff at reception to exchange your notes for the required coins.
Any queries we had were answered immediately by friendly and helpful staff.
An issue we had with one course at dinner was satisfactorily resolved.
Staff kindly booked us taxis when required and stored our luggage on our last day when we had a late flight home.
Close to the Esplanade for a lovely stroll.
July 22, 2014
Rated 4.0 out of 5.0 by tassie cyclist you got a choice of pillow
awesome hotel to stay.
service is great, the best things about the room is it got firm and soft pillow which I am very appreciate and impress with.
hot buffet breakfast is good, especially with the fresh juice.
July 22, 2014
Rated 4.0 out of 5.0 by MicMacPNG Take it easy and breathe in the tropical hospitality
The Holiday Inn Cairns is not in a capital city, although Cairns is indeed the largest city in Far North Queensland (FNQ, as they call it) - where tropical forests abound, the magnificent Great Barrier Reef adorns the margins of the Coral Sea, and rich cultural experiences may be had with the local indigenous people.
Cairns is a small city - an old sugar farming and mining industry town, which has grown to become a most popular travel destination for both domestic and foreign tourists alike in recent decades. In this setting, the Holiday Inn is a dependable venue from which to base one’s visit to FNQ, or to stay a night if passing through Cairns to other parts of Australia. But do not expect any rush in service though, as FNQ is decidedly laid back in culture and style, but take it easy and breathe in the tropical hospitality, which is ever present an friendly.
The hotel has a beautiful large open-air atrium around which its seven stories of rooms are located, with outward city views, mountain, or sea views as one wishes. The garden on the ground floor brings the tropics to your door step with lush tall trees and birds tweeting giving it a very outdoor feel. This is a classic Holiday Inn delivering you a great place to eat and sleep, and from which to get about in a beautiful part of Australia
July 21, 2014
Rated 3.0 out of 5.0 by D12D Better pillows
Pillows are not to my liking. I would prefer firm pillows with more support.
July 20, 2014
Rated 4.0 out of 5.0 Good property can be better
Excellent location, and good value on parking, but F&B service could be better. Also beer on tap would be nice to have at the bar.
Breakfast menu limited and ala carte menu not offered. Could not get poacch eggs, as an example.
July 19, 2014
Rated 5.0 out of 5.0 Great experience
For reasons that I have not worked out we always feel at home in Holiday Inn, Crowne Plaza or Intercontinental Hotels. This time was no exception. The bathroom was a little cramped but it did not detract from our totally enjoyable stay. We cannot always stay in IHG hotels because of location or availability but when at all possible we choose to stay in IHG properties due to the consistently good experiences and memories we have from the past. Thank you for making our stay in Cairns a memorable one.
July 17, 2014
Rated 4.0 out of 5.0 by part50 A great sleep
great pillows, great bed, lovely room, all added up to a great sleep after busy days.
July 17, 2014
Rated 3.0 out of 5.0 by DC72 Comfortable beds but our room was too cramped for us
Comfortable pillows and beds, but there were 4 of us and we were very cramped and found it difficult all sleeping in one room. The children didn't want to share a bed and we had the roll away as well as the two queen beds in the room. The noise level from outside made it hard to get a good night sleep, and the alarm clock woke us up the first night at 3am.
Also not enough cupboard space for us to unpack our clothes.
The bathroom was tiny.
Would have been better if the room had a small sink as well. Don't like rinsing / filling a glass to drink from the bathroom.
July 16, 2014
Rated 5.0 out of 5.0 by Alexius7 Consistently awesome.
One of the best hotel chains I have ever used. Excellent value for money and consistently fantastic staff. Room decor clean and quality, fantastic!! :) Very happy, well done IHC for yet another memorable stay in one of your hotels.
July 15, 2014
Rated 4.0 out of 5.0 by positivspin Good location/ friendly helpfull staff
The Hotel's location is Great for Eating out and we found it a good base to operate from. Parking was secure and inexspensive.
The Room was clean and the free Wi-Fi was a bonus even if it was sometimes a little slow. All in all a good experience and I was surprised that it was cheaper to book through the Holiday inn website.
July 14, 2014
Rated 5.0 out of 5.0 by SKI2 First time in Cairns
Great position close to the Esplanade with excellent views. Being and IHG ambassador member we have been spoilt around the world. Room, food and service Great but a little disappointed when I asked if the hotel had dressing gowns to be told we are only a 4 star hotel! Maybe a 4 star hotel could supply Platinum members with a dressing gown?
Because of design of the hotel on the front arch there are big windows which one can appreciate the extensive view but at the back of the room is the bathroom which would be difficult to swing a cat in.
Definitely value for money.
July 13, 2014
Rated 5.0 out of 5.0 by Pingu5 Great location and great service
Our stay was all positive.
Great location. Comfortable rooms and the buffet breakfast was delicious.
July 12, 2014
Rated 5.0 out of 5.0 by anita123456 环境很好，地段不错
July 11, 2014
Rated 5.0 out of 5.0 by rob 60 great dinner friendly staff, on a winner
really enjoyed our stay. Lovely friendly lady who checked us in and out was so welcoming and obliging, made our stay very good indeed, will be back.
July 8, 2014
Rated 5.0 out of 5.0 by allgrey Restaurant Staff
The staff in the restaurant were exceptional and very friendly. They made us feel very welcome and went out of their way to find out any information we requested and enhanced our experience. The Barramundi was superb as well.
July 8, 2014
Rated 3.0 out of 5.0 by Bighoss Customer service & room service
Overall the stay was average. We had problems with room service meals every time we ordered either being over cooked or not what the menu said.
The day staff for breakfast were great, very professional and helpful however we found reception staff to be combative and not willing to help to the point were my wife asked if they could recommend a take away place for a meal and she was interrogated about why we weren't eating in Sirocco's. I'll tell you why, if you burn room service pizza I'm not going to pay top dollar for a sit down meal with all the options Cairns has to offer. The breakfast buffet was brilliant though.
Staff needs to learn what the word hospitality means. ( exceptions to this are Theo, blonde guy at breakfast buffet and Thomas on reception)
July 6, 2014
Rated 5.0 out of 5.0 by Madi03 Great Service
The Team at Cairns were lovely to meet after our long drive to Cairns. Enjoyed all the amenities, including the giant Fish pond!
Looking forward to staying there again!
July 4, 2014
Rated 5.0 out of 5.0 by Jimbob_111 Great rooms, good service and reasonable price
Stay here monthly and am generally pleased with the room
July 4, 2014
Rated 4.0 out of 5.0 by Dharmesh73 Excellent Customer Service
Holiday Inn is situated at an excellent location, very close to Local Markets, Night Markets, Reef Terminal. We had a two Double bed room and it was very comfortable. The Staff was quick to resolve any issues.Excellent customer service. We stayed 4 nights and 5 days , a memorable stay with Ocean view room.
July 3, 2014
Rated 4.0 out of 5.0 by do not have one at all Great except noisy kids
everything was perfect until some toddler decided to start screaming their little head of at 6.30am!!
July 3, 2014
Rated 4.0 out of 5.0 by Layover12h Comfy pillows, nice lounge
Nice place, convenient to many eateries. Don't expect a light lunch though as it's buffet-only till dinner.
July 3, 2014
Rated 5.0 out of 5.0 by BAH014 PLUGGED IN
This is my second review of this hotel. One point I didn't note last time was the abundance of plug sockets in each room which provide the ability to plug in and charge all your computers, phones, etc at one time.
July 2, 2014
Rated 4.0 out of 5.0 by Yvies Nicely renovated rooms, good location
The Holiday Inn is in a good location in Cairns. Right on the Esplanade and only a couple of blocks walk to the centre of town. Lots of restaurants and shops nearby. The hotel is a little old but the rooms have all been renovated. The room size is good but the bathroom is tiny. The room was clean when I arrived but the cleaners doing the daily servicing never made my bed properly and did not clean the bathroom well. The hotel has a pool, gym and restaurant. There is a car park below, which costs $5 per day and more for valet parking. You are not guaranteed a parking spot and it was full on my first night.
July 2, 2014