Rated 4.5 out of 5 by 148
Rated 4.0 out of 5.0 by romy1 warm and welcoming
I booked the Holiday Inn as where I usually stay in Cairns had no rooms.
I was very impressed with the reception staff member, was offered a discounted upgrade as checking in late and signed up for their rewards program which is free and included canapes and drinks from 6-7pm.
November 18, 2013
Rated 5.0 out of 5.0 by Yabba64 Another great stay
I frequent this hotel on business, and as a IHG Platinum member they go out of the way to make me feel at home
November 18, 2013
Rated 5.0 out of 5.0 by RaymondkB Love the location
This is one of our favourite hotels. Perfectly located and if you get a room with a balcony overlooking the water like we did you can't help but relax and enjoy the atmosphere of the Cairns waterfront. The hotel is well laid out with plenty of space to find a quiet area to relax and enjoy the service excellent service of the staff. We will certainly go back to this hotel.
November 12, 2013
Rated 5.0 out of 5.0 by BFToowoomba Just another wonderful example why I stay with the Holiday Inn Team
Thanks to all the Staff for their friendliness and smiles every time I walked pass them.
The room I stayed in was lovely and all I needed. The Position of the Hotel is perfect just down the road from the CBD and just far enough away not having to worry about the noise of people at 3 in the morning.
Thank you to all the staff for making my 5 nights a pleasant one!
November 11, 2013
Rated 5.0 out of 5.0 by Roju Perfect in everyway.
Could not fault this property; from the quality of staff to location and everything in between.
November 4, 2013
Rated 4.0 out of 5.0 by LivtheDream Great Location
THis hotel is in a great location. The staff are brilliant and really helped to make my stay great. The only thing I think could really benefit from a review would be the quality of the breakfast. A simple approach of attention to detail would produce better outcomes for guests in this area i believe
October 30, 2013
Rated 5.0 out of 5.0 by flipsyde Relaxing hotel in a very convenient location along the waterfront
The best part about Holiday Inn in Cairns is the location. It is along the Esplanade and a short walking distance away from everything. The hotel is very clean and comfortable, creating a relaxing environment perfect for a vacation. The trees and barramundi pond in the middle of the hotel adds a nice touch to the environment. The front desk staff was very nice. We had a tour to the Great Barrier Reef on the same day as our check out day, but they kept our luggage there and allowed us to use their towels until we returned from our tour. We wanted to use their pool during our stay there, but unfortunately it was closed during that time. Still, we had an excellent stay at this hotel, and would definitely consider it again.
October 29, 2013
Rated 5.0 out of 5.0 by GoodPlaMan Food and Service - GREAT !
Enjoyable and relaxing dining. The quality of food and service was world class (can't wait to get back for another dozen oysters). I was very happy and surprised to find my meal and drinks account was less than 1/2 of the expected expense in comparison to the many other restaurants I've experienced in Australia and overseas. To quote a famous line "I'LL BE BACK"
October 29, 2013
Rated 4.0 out of 5.0 by redheart Gran habitación en gran hotel
Una estancia totalmente recomendable, habitación muy amplia y bien equipada, cama cómoda y baño adecuado.
El hotel cuenta con múltiples instalaciones (gimnasio, piscina, restaurante, patio interior...) que lo hacen apropiado para pasar unos días de relax muy agradables.
Con la estancia se ofrecen dos horas gratis de WIFI en el hall, lo que posibilita estar informado de todo y que puedas comunicarte con quien necesites.
October 29, 2013
Rated 5.0 out of 5.0 by wetboy Staff Interaction
Very impressed with the management team and their willingness to engage customers and seek feedback with regard to room facilities and over all holiday experience.
October 27, 2013
Rated 5.0 out of 5.0 by JeffRAus Great Breakfast Buffet
Excellent sea view rooms with 180 degree panorama of Cairns foreshore. Loved the Dinner menu and Breakfast buffet. Very friendly staff. Located within walking distance of shopping and local attractions. Would stay there again.
October 24, 2013
Rated 5.0 out of 5.0 what a gem!!
We have stayed here a number of times now and it is always good and it just seems to get better with each stay.
From the most welcoming staff at check in, the friendly and efficient dining and bar staff to the housekeeping staff......nothing was a trouble....everything done with a lovely attitude to ensure our comfortable stay.
The hotel is showing her age....we all do eventually!!
but it's not just about bricks and mortar!!!!
Keep up your high standard of customer relations.
October 22, 2013
Rated 5.0 out of 5.0 by Margaret32 overall excellent
Staff very helpful,paper every morning, got a taxi quickly.Very good breakfast, plenty of variety.A very large room. No complaints at all.Very friendly and helpful barman.
October 21, 2013
Rated 5.0 out of 5.0 by robot22 great service
great staff,clean rooms ,well done by all.will stay again,restaurant menu might need to expand to include wider range or change more regular with seasons .
October 20, 2013
Rated 5.0 out of 5.0 by EnricoM Very good
Nice location and friendly staff.
Inhouse Scirocco Restaurant offers good food for a very good value, esp. compared to other restaurants on The Esplanade.
October 20, 2013
Rated 5.0 out of 5.0 by WorldTraveler34 Awesome! Will stay again next time.
Loved staying here. Wasn't expecting much being a Holiday Inn but they definitely exceeded my expectations. Got a top room with a great view overlooking the city. Loved hearing birds chirping in the morning and seeing the bats fly around at night. (Surprised that there are no reviews that there are tons of bats at night. No worries - they don't bother you. Definitely cool to see them in the wild like that.)
Room is very, very spacious. Clean and definitely comfortable - my top needs in a room and Holiday Inn met those criteria. Laundry rooms on 2 floors - didn't have too much of a problem with finding a time to use them without have to wait for someone to get their laundry out.
Got the continental breakfast included in our room rate. Great variety of hot and cold foods and great fruit selection. (First time to try passion fruit! Yes, you are supposed to eat the seeds.)
Will stay again at Holiday Inn Cairns when we return to Cairns.
October 19, 2013
Rated 5.0 out of 5.0 by Conference123 Best Holiday Inn we have visited in Australia
Excellent and friendly service. Modern and clean rooms. Noise level low. Very helpful and friendly at tour desk.
October 17, 2013
Rated 4.0 out of 5.0 by Platy Reliable and comfortable base for a trip to Cairns
The Holiday Inn Cairns is well situated in easy walking distance of all of downtown Cairns, close to the waterfront and esplanade walkway which leads up to the town's open air "lagoon" (large free swimming pool) and on to the marina where reef trips depart.
Reception staff were most welcoming and upgrade offered in line with elite status.
The hotel is based around an open atrium of tropical plants providing a relaxed ambience.
The room was comfortable with views of the waterfront, town and rain-forested hills beyond.
The comfortable bed and choice of pillows offered a great night's sleep.
The bathroom was clean and functional and he only minor downside being the average quality of the complimentary toiletries.
Check out was courteous and quick.
Overall a relaxed experience and clearly well run to good professional standards.
October 17, 2013
Rated 5.0 out of 5.0 by Pammy12 Everything was perfect
The staff were helpful and friendly. The room was large enough with a wonderful view. The bed and pillows were comfortable. Walking distance to bars and restaurants.
October 16, 2013
Rated 5.0 out of 5.0 by jesssie77 Great Hotel
I had la great time staying here. I found the location good, staff very helpful. I had a ocean view room worth the extra money. Nice clean room.
October 15, 2013
Rated 5.0 out of 5.0 by Jayneed Great staff service and attention to detail
The staff made my stay most welcome. Every attention to detail was thought of.
October 14, 2013
Rated 5.0 out of 5.0 by Happyfamily13 Family friendly
Thankyou for a wonderful stay in Cairns. The location, facilities, food and friendly staff have given us a holiday to remember. We would definitely come back again for a family holiday.
October 14, 2013
Rated 5.0 out of 5.0 by MikeD68 Chance to excel
I stayed in this hotel for 9 days and then returned for another weekend 5 days later. The first 9 days, the staff was very welcoming, the room was very comfortable and it was very relaxing for me. The menu for the restaurant wasn't the greatest, but had some decent food.
Before I checked out the first time, I asked the clerk to reserve the same room for me when I returned. He said it wouldn't be an issue. I was put into another room when I returned. I was not pleased with this and expressed it to the supervisor on staff that night. The room they gave me wasn't even close to what I had asked for when I reserved it. Evidently the clerk didn't put my request in for that room. The supervisor was able to move some rooms around and I was in the room I wanted the next night. It wasn't an ideal situation but they did fix the situation and made the rest of my stay worth staying there.
October 12, 2013
Rated 5.0 out of 5.0 by ChristineA Great Way to Holiday
We booked a room with balcony and ocean views. Well worth it - the balcony was a good size and with the beautiful view we used the balcony a lot. The room was large enough to be really comfortable. Decore of the room was lovely, clean and uncluttered. The staff were most helpful at all times. The buffet breakfast was wonderful with plenty of variety and it was always replenished and fresh. Overall a really relaxing stay.
October 11, 2013
Rated 5.0 out of 5.0 by nzgirl87 Friendly and helpful staff
Stayed here for a conference nearby. Location close to the shops and the promenade. Dined in the hotel restaurant for breakfast and a dinner and was happy with the food. Also very friendly staff who were always happy to help. Would definitely stay again
October 11, 2013
Rated 4.0 out of 5.0 by Deborah2016 Would stay there again
The hotel and services are good. The location is excellent. The only thing I had trouble with was the wifi in the lobby. Depending on the staff, you may get the correct code and info or you may not. If the wifi was included in the room it would be ideal.
October 8, 2013
Rated 4.0 out of 5.0 by Regularvisits Booking experience
Several times now the booking experience has been disappointing because hotel staff have not been aware of current offers for Priority Privilege/IHG members.
More concerning though is that members no longer receive the best price available because of certain loopholes, for example, recently Wotif were offering Standard Room vacancies but I was informed that only Superior Rooms were available to members booking direct with hotel. Very disappointing tactics. This has the effect of devaluing membership benefits.
October 5, 2013
Rated 4.0 out of 5.0 by Rogerm4 Enjoyable
We had a great stay, the room was comfortable and your staff were friendly and most helpful. Will definitely stay with you again when we next visit Cairns.
October 4, 2013
Rated 3.0 out of 5.0 by Cur01 Business stay
Excellent staff, very peaceful place.
Room was very hot on arrival and took quite a long time to cool down.
September 27, 2013
Rated 4.0 out of 5.0 by JLO72 Great stay again
Had some initial issues with central reservations and reception which were sorted out by reception manager (Abdulah).
After that the entire stay was fantastic. Loved the room - good value for money. The pool and pool bar were great for relaxing.
Good service at the bar at night - was a little disappointed they didn't go the extra mile when I asked for a dessert after the kitchen closed. I was directed to duty manager for 24 room service but I was only interested in having some dessert while finishing my whiskey. Thought they could have organise to put a cake on a plate. Other then that the stay was perfect and I will stay again in the future, if I get a good rate.
September 25, 2013