Rated 4.5 out of 5 by 150
Rated 3.0 out of 5.0 by Cur01 Business stay
Excellent staff, very peaceful place.
Room was very hot on arrival and took quite a long time to cool down.
September 27, 2013
Rated 4.0 out of 5.0 by JLO72 Great stay again
Had some initial issues with central reservations and reception which were sorted out by reception manager (Abdulah).
After that the entire stay was fantastic. Loved the room - good value for money. The pool and pool bar were great for relaxing.
Good service at the bar at night - was a little disappointed they didn't go the extra mile when I asked for a dessert after the kitchen closed. I was directed to duty manager for 24 room service but I was only interested in having some dessert while finishing my whiskey. Thought they could have organise to put a cake on a plate. Other then that the stay was perfect and I will stay again in the future, if I get a good rate.
September 25, 2013
Rated 5.0 out of 5.0 by Star91 Attentive staff and excellent room
All staff members were most helpful. A great place to stay for a relaxing holiday. Third time here and it won't be the last!
September 22, 2013
Rated 5.0 out of 5.0 by Ekim Fantastic place to stay
Once again I was made welcome for my stay from all of the staff. I am more than pleased to stay at the Holiday Inn for when I am in Cairns on business. From the top management down to the cleaning staff they are only too happy to make your stay memorable.
I would like to single out one particular employee this time if i may. Her name is Tamara . What a wonderful asset she is going to be to this establishment. I give her a 12 out of 10 excellent service. Well done Tamara
Having said that I would like to say all the staff are absolutely wonderful and look forward to my next stay at the Inn
Have a great stay
September 14, 2013
Rated 5.0 out of 5.0 by Johnmac15 Great Stay
I travel up and work in Cairns, and have always loved staying at the Holiday Inn. The staff are so friendly, the rooms are great and the food is special. I thoroughly recommend it as the place to stay whilst in Cairns.
September 9, 2013
Rated 5.0 out of 5.0 by HE34 Fantastic Ocean View!
6 days spent at the Holiday Inn, Esplanade, Cairns. We paid extra for an ocean view and we were not disappointed! Located on the 7th floor, we had large sliding doors that led to a balcony which provided views of the ocean and the mountains to the rear. Breakfast was varied with something to suit all tastes. Staff were very helpful and nothing was too much trouble. I would recommend this hotel for service and location.
September 8, 2013
Rated 5.0 out of 5.0 by Chook1985 Friendly Service and great location!
The staff at Holiday Inn Cairns are always very welcoming and happy to help. I have stayed at this hotel many times for work and they always make my stay as pleasant as possible. The rooms are great, fantastic dining in the restaurant and the location is perfect for a short stroll into town along the esplanade.
I love coming here and would recommend it to anyone looking for a relaxing and pleasurable experience. Keep up the good work!
September 1, 2013
Rated 5.0 out of 5.0 by Bar2013 Positively the best
We have stayed in many Holiday Inns across the globe and this is positively the best. The rooms were spacious. The staff very helpful and knowledgeable. For the cost of a beer you got 2hrs wifi each day. As Priority Club members the hotel manager invited us to join him for drinks and canapes - never happened before. The location couldn't have been better.
August 30, 2013
Rated 5.0 out of 5.0 by Aussie100 Ocean View Room with Fantastic Balcony
The room was wonderful - clean, well maintained and tastefully decorated. The huge sliding doors onto the balcony gave the room a very spacious and fresh feeling. The view from the ocean view room was fantastic and overlooked The Esplanade. The foyer of the motel was classy and the garden in the centre of the building added a peaceful and restful feeling. Breakfast was delicious with a good choice of foods. The staff were very friendly and welcoming. Overall a very enjoyable stay.
August 28, 2013
Rated 5.0 out of 5.0 by Micky811 Great service, very hospitable
All staff were so helpful and well mannered, the restaurant was top class, and we felt so comfortable and welcome.
August 28, 2013
Rated 5.0 out of 5.0 by Gareth2013 Great choice
I travel to Cairns regularly, and I'm glad I picked this hotel this time. Great price, very comfortable bed, and all the staff I encountered were really welcoming and happy to help.
August 26, 2013
Rated 5.0 out of 5.0 by SonjaJoan Amoung the best trained staff in Far North Queensland
We stay in Cairns regularly. Our family have had the most wonderful experience at Holiday Inn Cairns.
What separates it from the competition is the exceptionally trained & friendly staff.
August 26, 2013
Rated 4.0 out of 5.0 by Eeram50 Bathroom
The Bathroom was lovely and modern. However, we are on older couple and found the shower over the bath difficult to use.
The beds were very comfortable as was also the beautiful linen and superb pillows.
Excellent service from the staff in all areas.q
August 25, 2013
Rated 5.0 out of 5.0 by aechen Excellent service
Sue at concierge was super helpful with tour and restaurant information. The breakfast food was amazing. The room was clean and the hotel was a short walk to the esplande for a scenic walk and good food.
August 17, 2013
Rated 5.0 out of 5.0 by J9crash Great reception staff
I arrived prior to check in time & asked if I could check in luggage but come back later when the room was ready. Instead staff checked system, offered memership (which I took) & got an upgrade to a room ready.
Great service offered & staff member was cheery!
August 16, 2013
Rated 5.0 out of 5.0 by Dawen Excellent location and caring staff
As retirees we chose Holiday Inn,Cairns, Tropical North Queensland for its location and the opportunity to get away from the wintry weather of the South East. We were made very welcome from the moment we drove up to the entrance with a smile and greeting from the man who whisked away our cases and directed us to the reception desk. Check-in was a breeze and out room type and location was as requested, plus generous sweeteners such as free drinks, discounts on dining/tours and an invitation to meet staff for drinks and a chat the following day. The daily buffet breakfasts were amazing! - the freshness, choice and presentation of a very high standard.
Our room was serviced daily to a very high standard and housekeeping staff responded to our every request.
Holiday Inn, Cairns really lived up the level we have come to enjoy from IHG all around Australia.
August 13, 2013
Rated 4.0 out of 5.0 by Me59 Good people clean room
I forgot to advise on check out the television would not operate appeared to be completely dead
August 12, 2013
Rated 5.0 out of 5.0 by Alexdandy Quality accommodation in excellent location
Staying at the Holiday Inn Cairns was an excellent experience. Started with welcoming and helpful staff at Reception. Friendliness of staff was exceptional. Room was spacious and clean, in fact spotless. Location ideal, just a leisurely stroll to the main centre and lagoon but far enough to escape the city noise and bustle. Will definitely stay again.
August 10, 2013
Rated 5.0 out of 5.0 by MomK Holiday Inn Cairns
Exceptional hotel right on the Esplanade. Nice rooms, great restaurant and bar, pool, hot tub and natural area.
August 9, 2013
Rated 4.0 out of 5.0 by Gk80 Family friendly service with a smile
After a horror experience elsewhere in Cairns, the Holiday inn were most obliging, and found us a beautifully kept room within an hour of our request.
Our request for a late checkout, so our 8 month could have a nap before we caught our flight, was happily granted. Really impressed.
August 9, 2013
Rated 2.0 out of 5.0 by Lucas87 Miscounted room rates
We have 3 adults and 3 children in total and booked two rooms for two nights. Although I received the confirmation email in which the correct room rate has been quoted, my credit card was then charged by more than that, with a difference of 292 AUD. One clerk said the quoted rate is for one room, while another senior one explained the rate was miscounted manually. He admitted the error and promised to refund. The discrepancy occurred due to the 3 adults have not been separated into 2 rooms and thus the extra adult rule applied. Though I got the promise, I haven't be reimbursed 10 days later. I'm still waiting for their action. Be careful to track your credit card bill when booking this hotel.
August 6, 2013
Rated 5.0 out of 5.0 by tommytailspin Sorry we didn't stay longer
I was en route from Guam to Alice Springs and had ot overnight in Cairns due to flight connections. I was well attended to by the desk staff who upgraded my room and made me feel very welcome. The room was very nice and comfortable with an ocean view. Now I am sorry I did not extend my stay in Cairns for an extra day or two.
August 4, 2013
Rated 4.0 out of 5.0 by ElliotCallHome Room 423, Cairns Holiday Inn July 2013
Staff are friendly and can do attitude.
Operation manager Scott was approachable and happy... no wonder he looks half his age - that's good!
Like the Barramundi fish pond making the hotel tropical and relaxing.
I am planning to spend my Christmas/New Year 2014 for 2 weeks during work shut down.
Bur may I ask for upgrade to the only suite please? LOL
August 1, 2013
Rated 5.0 out of 5.0 by papi11 The most relaxing week ever.
From the moment that my family and I walk in the foyer, we knew that this was going to be a relaxing week.
The front desk team was very efficient . I was recognize as a platinum elite member,and was up graded to an ocean view room.
We enjoy the evening drinks and canapes , GM Matt and his team made every one very welcome, It felt like a club lounge.
The view from the balcony was spectaculer, I was able to relax and able have to have a (siesta), mean while my kids enjoy the complementary internet .
Thanks to all the staff members for a fantastic stay. We will definitely
return, to this Holiday Inn.
July 27, 2013
Rated 5.0 out of 5.0 by Schlokus Pleasant stay
Initially my wife was smitten with the desk clerk. Polite and courteous doesn't describe how lovely this person was.
When we entered our room we were gobsmacked at the view, the room and the in room spa. Fantastic by any standard.
Housekeeping was the most efficient I have ever experienced in any hotel, the pool, though tucked away in a corner, remarkably still had a great deal of sunlight. The Barra pond made me feel like a kid again and the Hotel restaurant and bar were world class.
Exceptional hotel. Ill add that the club sandwich was perfect and that hasn't happened often in our travels.
All together our stay was excellent. Our reason for staying was because as a child Holiday Inns were my favorite when our family would travel and its always the first hotel I choose.
July 24, 2013
Rated 4.0 out of 5.0 by Amy1 Enjoyed the stay
Enjoyed the hotel stay in Cairns - located right on the boardwalk of the ocean - walking distance to the city center and boat docks - great location! Room was a bit small for four of us, but manageable. Excellent customer service!
July 24, 2013
Rated 4.0 out of 5.0 by rbu07 Recent trip to Cairns
Great location, beautiful view each morning looking over the Esplanade across the water. Central location close to all the restaurants and shopping. Plenty of things to do in Cairns go to the Botanic Gardens, go for nice walks, Visit the Skyrail and Barrier Reef.
Hotel rooms very clean, staff extremely helpful happy to stay here again.
July 22, 2013
Rated 5.0 out of 5.0 by Knowlesy67 Great location, service and cleanliness.
Although at the upper end of the price market for Cairns, the hotel is well located, very clean and the staff are among the best I have ever experienced in terms of consistency of service and attitude across all staff. Love the views from the ocean view rooms.
July 21, 2013
Rated 3.0 out of 5.0 by Lynno Overpriced, grubby and disorganised
On arrival after stating we would be checking in after 4pm we arrived around 8pm to find our room was not ready due to a late checkout by a premier customer????
Why was my room not ready after giving you pleanty of notice and how can you rent or give my room away when I have paid for it from check in time?
Next time I will not be alerting you to the fact that I am arriving later
Also the walkways need to be scrubbed as there are food stains all over the stairwells, perhaps this is a reason for the small ants being a problem, the pool area as well is in need of a good scrub.
Suggest rather then having your meetings behind your desks you walk your hotel and look at the areas as your guests would.
July 15, 2013
Rated 3.0 out of 5.0 by Kearney What is in a name!
We had booked 2 stay within a two week period. One over the internet which was fine except for the room Service not turning up. Then the second booking was direct. At the time of booking I advised my name was spelt wrong. I was then transfer to another department to change this. Once the complaint was made about the Room Service I did mention we were coming back again - they could not find the booking. Name was still incorrect. I will fix that!. On our arrival, they find the booking but all welcome letter's were still in the wrong name but name correct on the TV. Then came the champagne with a card to a Mr Wayne F... dated the week prior. I took all of this back to reception where Tavis was very good. He later came up to the room to personally apologise (very nice touch) with another bottle of bubbles but unfortunately you could see the white out of where my name was spelt wrong again! Maybe for the small cost of a new card, it would have been money well invested.
July 10, 2013