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Rated 4.5 out of 5 by 307 reviewers.
Rated 3.0 out of 5.0 by Comfortable beds but our room was too cramped for us Comfortable pillows and beds, but there were 4 of us and we were very cramped and found it difficult all sleeping in one room. The children didn't want to share a bed and we had the roll away as well as the two queen beds in the room. The noise level from outside made it hard to get a good night sleep, and the alarm clock woke us up the first night at 3am. Also not enough cupboard space for us to unpack our clothes. The bathroom was tiny. Would have been better if the room had a small sink as well. Don't like rinsing / filling a glass to drink from the bathroom. July 16, 2014
Rated 5.0 out of 5.0 by Consistently awesome. One of the best hotel chains I have ever used. Excellent value for money and consistently fantastic staff. Room decor clean and quality, fantastic!! :) Very happy, well done IHC for yet another memorable stay in one of your hotels. July 15, 2014
Rated 4.0 out of 5.0 by Good location/ friendly helpfull staff The Hotel's location is Great for Eating out and we found it a good base to operate from. Parking was secure and inexspensive. The Room was clean and the free Wi-Fi was a bonus even if it was sometimes a little slow. All in all a good experience and I was surprised that it was cheaper to book through the Holiday inn website. July 14, 2014
Rated 5.0 out of 5.0 by First time in Cairns Great position close to the Esplanade with excellent views. Being and IHG ambassador member we have been spoilt around the world. Room, food and service Great but a little disappointed when I asked if the hotel had dressing gowns to be told we are only a 4 star hotel! Maybe a 4 star hotel could supply Platinum members with a dressing gown? Because of design of the hotel on the front arch there are big windows which one can appreciate the extensive view but at the back of the room is the bathroom which would be difficult to swing a cat in. Definitely value for money. July 13, 2014
Rated 5.0 out of 5.0 by Great location and great service Our stay was all positive. Great location. Comfortable rooms and the buffet breakfast was delicious. July 12, 2014
Rated 5.0 out of 5.0 by 环境很好,地段不错 地段不错,距离市区和餐馆步行几分钟即可抵达。 酒店的花园布置充满热带风情,很喜欢大堂的香氛。 泳池小了些。 July 11, 2014
Rated 5.0 out of 5.0 by great dinner friendly staff, on a winner really enjoyed our stay. Lovely friendly lady who checked us in and out was so welcoming and obliging, made our stay very good indeed, will be back. July 8, 2014
Rated 5.0 out of 5.0 by Restaurant Staff The staff in the restaurant were exceptional and very friendly. They made us feel very welcome and went out of their way to find out any information we requested and enhanced our experience. The Barramundi was superb as well. July 8, 2014
Rated 3.0 out of 5.0 by Customer service & room service Overall the stay was average. We had problems with room service meals every time we ordered either being over cooked or not what the menu said. The day staff for breakfast were great, very professional and helpful however we found reception staff to be combative and not willing to help to the point were my wife asked if they could recommend a take away place for a meal and she was interrogated about why we weren't eating in Sirocco's. I'll tell you why, if you burn room service pizza I'm not going to pay top dollar for a sit down meal with all the options Cairns has to offer. The breakfast buffet was brilliant though. Staff needs to learn what the word hospitality means. ( exceptions to this are Theo, blonde guy at breakfast buffet and Thomas on reception) July 6, 2014
Rated 5.0 out of 5.0 by Great Service The Team at Cairns were lovely to meet after our long drive to Cairns. Enjoyed all the amenities, including the giant Fish pond! Looking forward to staying there again! July 4, 2014
Rated 5.0 out of 5.0 by Great rooms, good service and reasonable price Stay here monthly and am generally pleased with the room July 4, 2014
Rated 4.0 out of 5.0 by Excellent Customer Service Holiday Inn is situated at an excellent location, very close to Local Markets, Night Markets, Reef Terminal. We had a two Double bed room and it was very comfortable. The Staff was quick to resolve any issues.Excellent customer service. We stayed 4 nights and 5 days , a memorable stay with Ocean view room. July 3, 2014
Rated 4.0 out of 5.0 by Great except noisy kids everything was perfect until some toddler decided to start screaming their little head of at 6.30am!! July 3, 2014
Rated 4.0 out of 5.0 by Comfy pillows, nice lounge Nice place, convenient to many eateries. Don't expect a light lunch though as it's buffet-only till dinner. July 3, 2014
Rated 5.0 out of 5.0 by PLUGGED IN This is my second review of this hotel. One point I didn't note last time was the abundance of plug sockets in each room which provide the ability to plug in and charge all your computers, phones, etc at one time. Great. July 2, 2014
Rated 4.0 out of 5.0 by Nicely renovated rooms, good location The Holiday Inn is in a good location in Cairns. Right on the Esplanade and only a couple of blocks walk to the centre of town. Lots of restaurants and shops nearby. The hotel is a little old but the rooms have all been renovated. The room size is good but the bathroom is tiny. The room was clean when I arrived but the cleaners doing the daily servicing never made my bed properly and did not clean the bathroom well. The hotel has a pool, gym and restaurant. There is a car park below, which costs $5 per day and more for valet parking. You are not guaranteed a parking spot and it was full on my first night. July 2, 2014
Rated 4.0 out of 5.0 by Tour Desk - Sue We were in Cairns for only 3 days. Before our trip, we were sourcing for day tours via the internet and it was not easy as there were so many tour operators offering similar packages. The hotel connected us with Sue from Tour Desk. We told her the activities we would like and to fit these within 3 days. Sue & Christine reverted promptly with recommendations and through the email correspondences, Sue found out that a few of us were very prone to sea sickness. On the day of our arrival, Sue alerted us that the wind conditions for next 2 days was 30 knots and the ride out to the reef would be very choppy. We were originally scheduled for a day trip to the reef the next day. She remembered that we were prone to sea sickness and suggested that she re-scheduled our itinerary even though it was less than 24 hours. Our itinerary included horse-riding, white water rafting and Kuranda. In the end, Sue re-scheduled everything and we made it to the reef on our last day where the wind was down to only 15 knots. We are glad that we stayed at Holiday Inn because of Sue who made a difference ! July 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Will stay at the holiday inn whenever Im in cairns again. Back again in August 2014 for a short holiday. June 29, 2014
Rated 5.0 out of 5.0 by Great value and central to all ameneties The Holiday Inn Cairns is in a great location and offers a great value for money. If you're new to the area the concierge service is efficient and effective in booking local attractions with the added bonus of coach transfers to and fro the activities. May not be the IHG flagship chain but still a very pleasant experience, with a good value restaurant serving excellent food to round it all off. June 28, 2014
Rated 5.0 out of 5.0 by Great facilities and modern rooms I stay here each time I am in Cairns. Working overnight means I am looking for a quiet and comfortable room which is exactly what I get at the Holiday Inn. With no noise, pillow selection and a complimentary late checkout as an IHG loyalty member it suits my needs perfectly. June 26, 2014
Rated 5.0 out of 5.0 Friendly staff The staff were absolutely fantastic. Best and most efficient service ever experienced. Thanks Andrew June 25, 2014
Rated 5.0 out of 5.0 by great location and well managed walking distance to center and stores, restayrants and tourist activities clean and comfortable breakfast buffet was very good with a vast variety of items June 25, 2014
Rated 5.0 out of 5.0 by Comfortable stay Contact with any staff member was very positive.,, Pillows were very comfortable. Enjoyed quiet aircon. June 25, 2014
Rated 4.0 out of 5.0 by Excellent Value Great Value in central location in Cairns. Friendly Service from all staff! June 22, 2014
Rated 5.0 out of 5.0 by wonderful holiday experience wonderful view, very comfortable room and bed, quiet, everything a person would need, and a lovely outdoor rainforest garden with a big fish pond that i loved and visited everyday to watch the barramundi swim and close to town and esplanade to walk everyday and easy to arrange tours and pickup service was great June 22, 2014
Rated 5.0 out of 5.0 by warm atmosphere - great staff - loved the service Great ambience and décor. Staff went that extra mile with their service and attention. Great trave desk and very knowledgeable. June 20, 2014
Rated 5.0 out of 5.0 by Friendly, efficient staff offering excellent service My stay was due to a family illness and I was visiting the hospital daily. The staff went out of their way to assist me in changing bookings, etc. and to ensure that I had one less hassle to worry about. I enjoyed the "Take Inn" food, great for my circumstances and didn't break the budget. June 20, 2014
Rated 4.0 out of 5.0 by Clean, quite, and excellent location During our stay this hotel met all of our expectations. It was clean, comfortable, and in an excellent location. June 20, 2014
Rated 3.0 out of 5.0 by Just the faule fire alarms Overall is okay, staff are great. However, definitely not a 4.5 star hotel as I expect. The two long long false fire alarms ruin everyone's sleep at that night. June 19, 2014
Rated 4.0 out of 5.0 by Great hotel and location I stay here frequently for work and quite enjoy my stay there. As we go running, it is a great location to run along the Esplanade. The gym is generally good, but the exercise bike is a very basic model (mechanical brake) with no power meter or computer; it would be nice to have a decent bike to train on. June 19, 2014
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