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Rated 4.5 out of 5 by 307 reviewers.
Rated 4.0 out of 5.0 by Good loaction, friendly staff , comfortable bed and pillows Stayed on business. Value for money at breakfast was great and the choice was really good. Dinner menu was reasonable and had a fair choice. Friendly staff all around ,distinctively noted. A request for a room change was attended very efficiently. Fitness room needs an upgrade. Overall great place to stay in Cairns June 18, 2014
Rated 2.0 out of 5.0 by OK OK for an overnight stay but better value options in Cairns June 17, 2014
Rated 5.0 out of 5.0 by loved holiday inn cairns!! Fabulous stay, easy check in, great staff, and lovely setting. Great room, nice outlook and very quiet. June 17, 2014
Rated 5.0 out of 5.0 by Overall awesome experience thanks again. Holiday Inn. 2 years in a row it was awesome. helps to not have the children. Much as we love them. June 16, 2014
Rated 5.0 out of 5.0 by Comfy and great service Clean, comfortable and great front service staff. As IHG rewards member can not complain. June 15, 2014
Rated 5.0 out of 5.0 by great room, fabulous location and friendly staff. We were very happy with our room overlooking the Esplanade. The staff were very friendly and obliging. Our 5 day stay was excellent. We will return to Cairns Holiday Inn. June 14, 2014
Rated 5.0 out of 5.0 Staff is so nice. We arrived Cairns very early and we got earlier Check-in at 7 AM.That is so nice and let us refresh ourselves quickly. I love the staff in this hotel, everyone is so nice. June 14, 2014
Rated 3.0 out of 5.0 by Reception Reception:- It makes a huge difference of what to think about the hotel when you get to the reception. June 12, 2014
Rated 5.0 out of 5.0 by fantastic staff great hotel to stay in ,clean ,great buffet breakfast,fantastic staff that go the extra mile to help us enjoy our holiday,where nothing is a problem,great management team who will also help out in breakfast dining room when busy. June 10, 2014
Rated 5.0 out of 5.0 by General Great service and facilities.., always top notch stay clean, friendly and well managed June 7, 2014
Rated 4.0 out of 5.0 by Highly Receommended Very Good Experience. Great Hotel at Great Value! Good location! Nice June 7, 2014
Rated 5.0 out of 5.0 by Excellent always stay here I always stay here on business and holidaying in cairns great atmosphere and one of the best hotels I have stayed in. Always my first choice! June 5, 2014
Rated 4.0 out of 5.0 by great service holiday inn in cairns has everything you need for a very comfy stay. staff are friendly and location is good close to everything. we will definately return on our next stay to cairns. we did have a bit of a issue with cleaning issue in the bathroom however i was told it would be seen to straight away. we will return. June 5, 2014
Rated 5.0 out of 5.0 by Excellent value The rooms here are so comfortable and clean and always good value for money. June 4, 2014
Rated 3.0 out of 5.0 by Jamie007 The overall stay was good, dispite the distinctive smell in the room, Nothing a little air freashner can fix. Resturant was great, food very nice June 4, 2014
Rated 4.0 out of 5.0 by Convenient and close - pleasant stay We spent 8 nights in Port Douglas and the Daintree. We stayed at the Holiday Inn for our last night before our return flight to Melbourne because I am an IHG member and have previously enjoyed the Sirroco restaurant and Holiday Inn at Sydney. Except for some errors upon our check in due to the Valet service and billing upon checkout it was overall quite pleasant and the view from our room 625 was good. What I don't understand is why the rooms are so big but the bathrooms are so small, not big enough to swing a cat ?? Who designed this place? Good overall and well priced. Food was enjoyable and staff, apart from valet error, generally were very helpful and friendly, particularly in the restaurant. June 3, 2014
Rated 4.0 out of 5.0 by Comfortable accomodation A pleasant stay and would use this chain of hotels again if I can get time off early enough to take advantage of Priority Priviledge rewards. June 3, 2014
Rated 5.0 out of 5.0 by Our First Stay In Cairns We stayed at the Holiday Inn Cairns from 15 May for five nights. We found the view from our room "out of this world". The room was spacious, the bed was luxurious, room amenities abundant. Staff in all departments were extremely courtious and went out of their way to make our stay the prefect experience it turned out to be. This was only our second experience of a stay in an IHG hotel and it turned out to be even better than our first in Sydney, which also could not be faulted I would have no reservations about recommending it to anyone June 3, 2014
Rated 5.0 out of 5.0 by Relaxing stay in all areas I enjoyed staying at the Holiday Inn in Cairns as I needed a break away from my home residence as repairs were being carried out after Cyclone Ita. The atmosphere was very friendly and welcoming, the staff were very polite and the room, room service and restaurant were highly satisfactory. June 1, 2014
Rated 4.0 out of 5.0 by Front Desk Had a problem with extending our stay at hotel as they were heavily booked for 2nd night, so price went up. When I expressed my disappointment about price, the Front Desk Office Manager came out and offered us Complementary breakfasts and explained the situation they were in with rooms. He could of just said 'NO' these are our terms and this is how it is but he said "I dont want you to go away unhappy, heres what I can do" so... we were very happy in the end and thought that he offered great service. Every one did there job and did it well. May 31, 2014
Rated 5.0 out of 5.0 by What A Great Hotel! We found the Holiday Inn to be the perfect base of operations for a wonderful 5-day visit to Cairns and the Great Barrier Reef. The staff were all courteous, helpful, and knowledgeable. The room and amenities were excellent. The price was reasonable. And the location ideal for exploring the town. The atrium and grounds are more like an arboretum than a hotel, and this is clearly a result of the dedicated efforts by the Hotel horticulturist, Duane. In addition to his gardening skills, he’s also in charge of the hotel’s 20-plus year old barramundi that inhabit the ground floor ponds. These fish are a delight and Duane feeds them every Monday, Wednesday, and Friday at 1:00 PM. He even lets guests get in on the act letting these 10 kg fish vacuum sardine-like prey from their fingers! High marks all around and we would stay here again in a minute! Our only complaint was the hot tub was not especially hot. But the pool was nice! May 30, 2014
Rated 4.0 out of 5.0 by Great Quiet Location & Attentive Staff The hotel is situated in a very central location. The absolute bonus is all rooms face the atrium so you don't hear doors banging or late night noise - marvelous! The rooms are a nice size but could do with a fresh up. They look a bit tired and need attention. The cleaning of the room plus the balconies outside the rooms need attention. The staff from reception, porter, bar staff, duty manager, are very attentive. May 22, 2014
Rated 4.0 out of 5.0 by Excellent stay The moment we arrived everything was excellent. We were upgraded to a king superior room with the best view from the balcony. Stayed 3 nights . At the end of each day we arrived back to an immaculate room. The service we got from the tour booking desk was great - the lady was very knowledgable and informative, and all the tours we booked we enjoyed. All the staff we encountered were professional and a great asset to the hotel. We had the buffet breakfast one morning and it was good, lots of variety. We only encountered one negative and that was upon checking out, we were charged for dining in the restaurant for dinner - which we didn't do. This error was rectified immediately. Thoroughly enjoyed our stay at the Holiday Inn. May 22, 2014
Rated 5.0 out of 5.0 by Great Stay If visiting Cairns this is the place to stay. On the Esplanade and walking distance to everything in the city centre. Great staff and comfortable room. May 22, 2014
Rated 4.0 out of 5.0 by very comfy bed my wife and I really enjoyed the opportunity to stay at this hotel, we had a great 2 days and slept better then we have for a while. May 21, 2014
Rated 5.0 out of 5.0 by Platinum Guest Experience This hotel is a fantastic property. It is a resort however perfectly suitable for the corporate traveller. The staff went above and beyond to assist me with a few issues that happened. It was nice to also be greeted as a platinum guest in a more informal manner. Defiantly recommend this property and look forward to my next stay. May 18, 2014
Rated 4.0 out of 5.0 by Excellent hotel,highly recommended. It's comfortable to stay. Staff are very friendly. Food are good as well. I really enjoyed staying there. May 12, 2014
Rated 5.0 out of 5.0 by Very nice stay as usual A very reliable hotel with nice open and clean rooms especially thanks to the upgrade to Ocean View due to Platnium status. Very friendly and helpful staff. Breakfast buffet is a little expensive but less than 5min walk to the Cairns Esplanade meaning location is perfect. May 9, 2014
Rated 5.0 out of 5.0 by Overall Review Staff is fantastic who will do their all to resolve an issue even if they have to go an extra mile. Hotel is just across the street from the ocean and short walk from shopping area. Excursion representatives know their stuff. Room very quiet even if there is a party across the street in park area. Send them an email and you will get an answer and action. Very god place to stay. However, they still have to fine tune wifi, lobby and atrium reception great, rooms can be iffy. May 9, 2014
Rated 5.0 out of 5.0 by Great nights sleep Up graded to room with sea view on 6th floor and well worth it. The room was a good size and there were two of the most comfortable double beds my wife and I have used in a hotel room and with a choice of pillows, The only downside was the small but perfectly adequate bathroom. Start the day with a great buffet breakfast. May 3, 2014
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