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Rated 4.5 out of 5 by 175 reviewers.
Rated 4.0 out of 5.0 by Great location We had a great 4 nights stay at Holiday Inn Cairns. Natalie on check-in was a delight and Donna in restaurant. love the way the staff took the time to talk to our little boy. Breakfast is on of the best I have enjoyed with plenty of fresh fruit. Only negative was one dinner order was not as requested but what was delivered still excellent. Love the barramundi feeding and educational talk. great location with an easy stroll to the city, pool and Muddy's kids playground. June 9, 2013
Rated 5.0 out of 5.0 by Cairns Holiday Inn I would just like to say that we had a fantastic stay the staff were especially brilliant and the room we were given at the front of the hotel overlooking the Cairns inlet was superb. Thanks for a great stay. Cheers Tim and Pauline. June 8, 2013
Rated 4.0 out of 5.0 by Sad occasion, but Holiday Inn made it better We were in Cairns for a Funeral, sad occasion. But staying at the Holiday Inn made the stay more enjoyable. We asked to extend our stay which was not a problem and we were exhausted at the end of each day, so it was great to be able to ring up and order room service and within 20 minutes a lovely meal would arrive at our door. I hope to return under better occasion. June 5, 2013
Rated 5.0 out of 5.0 by Great location Qantas vacations booked us into this hotel, which worked well as we are priority club members, so upgraded to a sea view room. Great view, though a higher floor would have been exceptional (only on 3rd.) Breakfasts very expensive, so we opted to get coffee and pastries from local places, which were handy. With fridge for juice and snacks, worked well for our family. Helpful tour desk in lobby. Front desk staff very accommodating. Gym small but sufficient. They warn you about tropics and bugs: pay attention! My daughter's purse had fantales in it, and after 2 days, the tiny ants had found the candy! Be very careful of the tile floors. When wet they are extremely slippery. Would stay at this property again. May 31, 2013
Rated 4.0 out of 5.0 by Relaxing Views I always enjoy settling in after a day at work when I visit Cairns. The view of the Esplanade is always relaxing to me. The location of Holiday Inn is also very good since any type of cuisine you fancy is within a short walk from the hotel. With that in mind, Sirocco restaurant at the Hotel is always a good bet. May 30, 2013
Rated 5.0 out of 5.0 by A very special experience. This hotel was the whole package. Tremendous staff, especially the young lady that checked us in, the manager was terrific and the staff was just so good. We were in room 623 and the view of the sea was wonderful. Great experience sitting on the balcony sipping wine in the evening. Location was perfect, on the Esplanade. This is the only hotel I would be interested in when we return. A very big thanks for making our experience very special. May 28, 2013
Rated 5.0 out of 5.0 by Helpful staff in a great location Very comfortable bed in a great location with a staff very willing to assist. We arrived early after traveling over 30 hours to get to this location....and the staff happily gave us an early check-in. The location was close to all the activities we wanted to find and the concierge was helpful with suggestions of what to do in the area. May 17, 2013
Rated 4.0 out of 5.0 by Suggested improvement When I checked-in, reception said that they could not find my booking. I stayed in this hotel 5 times already and this was the first time they could not find my booking. At the end, I had to wait and looked for my printed booking copy and then they checked my booking was found because they have pre-check-in my booked and has been put aside. Also, I stayed in the hotel 3 nights, but I was only credited points for 2 nights. I had to email Priority Club to ask for adjustment. Not sure if this is due to their system problem but this is something to improve for both the hotel and priority club. Also, as a platinum member and stayed in the hotel for 5 times, but still internet was not free. May 12, 2013
Rated 5.0 out of 5.0 by One of the Best We were welcomed by Raj,who has a massive warm smile. The rooms are great and all with a balcony,the inside of the Hotel is beautifully covered with Tropical plants,and has tables inside. The staff are always caring and never stop being very nice. I have stayed at Holiday inns over 30 years,this was the best. May 10, 2013
Rated 5.0 out of 5.0 by My Stay Once again the room and service was excellent. Management and staff are happy to assist with any help needed. Highly recommend this Holiday Inn. Close to centre of town and all amenities you will need May 8, 2013
Rated 4.0 out of 5.0 by Breakfast The breakfast is really great and good value as well. May 8, 2013
Rated 5.0 out of 5.0 by Almost Brilliant Wow, this is a great location, right on the Esplanade in Cairns, easy walk for all the action and a great views of Trinity Inlet. The Hotel is well managed, well maintained and has nice people. The rooms are clean and well appointed. But is just misses out on being brilliant and for the craziest reason. The hotel has a huge plaza area that opens on to the Esplanade with great views of the water. Any of the restaurants, bars or cafes on the Esplanade would kill for this space and outlook but.... This hotel has its dining area and bar buried away in the bowels of the ground floor where there are no views, and you may as well be in a basement in Melbourne. It does not make any sense. This hotel could have one of the liveliest food and beverage venues in town but instead it effectively tells guests who are there to enjoy the tropical outdoors to go down the street to somewhere that knows how to capitalize on its location. Either the owner or the manager needs to have a reality check, if the Restaurant and Bar were moved to the other end of the ground floor and the alfresco area that they already own were used effectively this Hotel would be unbeatable. May 5, 2013
Rated 4.0 out of 5.0 by No top sheet What gives with this? Why no top sheet? Why is this too short? May 5, 2013
Rated 3.0 out of 5.0 by Suite for two days Considerring we were in a suite for two nights. NO free parking, NO complementary breakfast, NO free Wi Fi, NO plates or cutlery. The suite was comfortable but small, bed only a queen. Location ideal. April 25, 2013
Rated 5.0 out of 5.0 Best Service and hotel design With a huge surprise for the champagne from hotel and a forest design is prefect , but we can hear some noise from neighbor room. April 25, 2013
Rated 4.0 out of 5.0 by Great staff and accomodation always reliable and comfortable The staff were very helpful and good natured, particularly Liz and the man that she was training (can't remember his name). Anyway I found the place had good service and the accm was clean and comfortable - a nice set up with the atrium and fish pond etc. Close to everything as well. April 24, 2013
Rated 5.0 out of 5.0 by Great stay Great location and easily access city center or esplanade. Room is spacious and clean. Bed and pillow are comfortable. Friendly staff and great services. Good buffet breakfast. Lovely garden. Although the rooms are renovated and looks new, the building looks quite old from outside. The open corridors get wet if it's raining. The swimming pool is a bit small. Internet access is not free even at lobby. April 21, 2013
Rated 5.0 out of 5.0 by You relax as soon as you arrive I love staying at this hotel and would recommend booking an ocean-view room. To watch the sun rise and the activity on the Esplanade from your balcony is a simple pleasure. The hotel is situated close enough to walk everywhere, but towards the quieter end of the main street. The bed was very comfortable, and staff were friendly and professionall. It was my birthday, so when we got a complimentary bottle of bubbly it was such a lovely surprise. We'll be back. April 19, 2013
Rated 4.0 out of 5.0 by quite, clean and comfortable Only issue, air conditioning did function properly and the bathroom was very small. April 19, 2013
Rated 5.0 out of 5.0 by Exceeds Expectations Cairns Holiday Inn exceeded my expectations. The rooms are modernly appointed and recently updated. Bedding and pillows are very comfortable. The staff is eager to please. The buffet breakfast is not to be believed!!!! Internet daily price is highest of any hotel I have ever seen, but they were offering a reasonable special while we were there. Laundry facilities a little pricey, but nice to have. Location in town couldn't be more perfect. We will recommend to everyone we know going to Cairns. April 19, 2013
Rated 5.0 out of 5.0 by amazing customer service We stayed in this hotel for 5 nights, and thoroughly enjoyed our stay. We were greeted by cheerful reception staff when we arrived, and the staff were attentive and helpful, never making you feel like you were inconveniencing them. The room was comfortable, and clean. Our last night the room had not been properly cleaned, but the hotel manager gave us complimentary breakfast, and promptly sent up the porter who gave it a quick clean-up. The next morning, (at our complimentary breakfast--delicious by the way) the manager spoke with us to ensure the problem had been dealt with, and that we were not displeased with the hotel. Would definately recommend this hotel to other travelers! It's also in a great location, walking distance from the action, but not in the thick of it, which means it's quieter at night. April 19, 2013
Rated 4.0 out of 5.0 by Good Room our room is very confatable. It is very quiet to be relax around this hotel, so you'll have a calm time. April 16, 2013
Rated 5.0 out of 5.0 by Lovely hotel Lovely hotel with great garden, views of the beach, near shops and restaurants. Was surprised to have hallways out in the open, but gave extra charm to the hotel. Great hotel and treat to stay in while I was at Cairns. April 13, 2013
Rated 4.0 out of 5.0 by Lovely room great view Nice location in walking distance of restaurants and ferry terminals. Pillows not great though. Also be careful hooking up to the Internet with your laptop it's pretty expensive! April 9, 2013
Rated 1.0 out of 5.0 Terrible I would again steh in this Place. Internet did not work very good TV did not Worked No Coffey in Room Room was not properly cleaned Room Service was VERY POOR After complain i whas told, I should have let them no. It is not my job to complain for everything the Housekeeping should see all this things, not the geast Never again Hollyday inn Cairns April 7, 2013
Rated 5.0 out of 5.0 by Experience The hotel was excellent and offered a nice get away for the long weekend April 6, 2013
Rated 3.0 out of 5.0 by Checking in The hotel was completely dark when we arrived. It was a bit scary being in a different country. April 1, 2013
Rated 5.0 out of 5.0 by Great location This stay was in ocean view balcony room opposite RSL, so very pleased with that and room amenities,as previously stayed in smaller room with no view or balcony ,not so comfortable. Value is a relative thing for locals form interstate it probably is, for international European visitors,a little on expensive side,mainly due to awful current exchange rates against £ /€. Staff were very competent and helpful, didn't try food as there are too many options nearby in town centre. Internet /wifi charges are too steep so didn't avail ourselves,most cafes/bars nearby offer for free anyway. March 31, 2013
Rated 5.0 out of 5.0 by Great holiday location and accomodation We had a wonderful time staying in one of the ocean view apartments in Cairns. Great location overlooking the esplanade. Great food both mornings and evenings. Recommend the cocktails from the bar. Are definately booking same room next year. Had no negative experiences over the seven days we were there. Recommend this experience to anyone wanting to visit Cairns. March 23, 2013
Rated 4.0 out of 5.0 by Clean, modern rooms Only stayed one night ready for early flight home next day. Surprised by the quality of the inn, will use again on longer trip. March 22, 2013
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