Rated 4.4 out of 5 by 87
Rated 3.0 out of 5.0 by Analala nice
realy if you wish to have a quite sleep you will find it at this place and if you are loucky and stay in a view of swming pool you will nver got out from hotel
October 14, 2014
Rated 5.0 out of 5.0 by omar66 GREAT SERVICE
REALLY WE ENJOYED VERY MUCH OUR STAY, ALL OUR NEEDS WAS RIGHT AWAY DONE ,ALL THE STUFF ARE DOING THERE BEST EFFORTS TO LET YOU SATISFIED , I APPRECIATE ALL THESE EFFORTS
October 9, 2014
Rated 5.0 out of 5.0 by gohary Recognise of IHG Members
It was good experience staying in Holiday Inn City Star. Probably the F&B could improved little bit to achieve the Excellent rating.
October 6, 2014
Rated 2.0 out of 5.0 by Alaeddin58 Bad Experience
In my last stay I faced two issues, first the bathroom was leaking water from day one & the second day I spoke suppose to be guest relation at 8 am before I went for my meeting that I can't use the bathroom since it's leaking & she informed me that she will take immediate action, when I came back from my meeting at 4 pm & surprise nothing was done to stop the leakage & water was all over. I went down again I spoke to the same guest relation & told I need to do my prayer however I can't use the bathroom & I was very upset since I was forced to go cross the street to the mosque and wash myself and perform my prayer.
The second issue I paid for the airport transportation & when I went to concierge he said my receipt doesn't show that I made the payment I showed my invoice that it's paid but he couldn't believe me till I started shouting at him then he went the reception to confirm my payment. It was such a bad service.
Also I paid to become an ambassador member & sadly I didn't get from them the benefit I'm suppose to get as ambassador member. This is the third time third time happened to me with this the third time happened to me during September.......I will never recommend this hotel and never go back.
October 1, 2014
Rated 3.0 out of 5.0 by buddy1047 Comfortable bed
- Excellent location in Cairo, Egypt with easy access to shopping malls.
September 29, 2014
Rated 2.0 out of 5.0 by JeroenH Poor service & standards
Having made a booking well in advance one would expect a speedy check in, especially arriving late in the evening, however it took well over 15 minutes to complete this.
The room that was allocated was an absolute shocker, the stench coming from it was so bad that no person should be allowed to spend the night in it. Trying to get through to reception for a room move proved another mission, and only after 30 minutes and 3 phone calls was another room provided. After all this one would expect some sort of follow up from the duty manager but allas, that too was clearly not part of the services offered.
The service in the main bar is extremely poor. The bar manager can be seen behind the till most of the time, however does not make any effort to serve the guests and as there was most of the time only 1 barman on duty, it was not uncommon having to wait for up to 20 minutes just to be offered services.
Check out was an absolute nightmare, trying to pay for 3 rooms was an effort that required 4 staff members and the better part of 20 minutes. In this day and age of computers one would expect this to be a quick and painless exercise.
All in all a very poor performance and not one to be repeated.
September 23, 2014
Rated 5.0 out of 5.0 by Halasa concierge services
I mentioned the issue earlier on this questionnaire and hope the action can be taken to improve this service
September 20, 2014
Rated 3.0 out of 5.0 by Alaeddin58 WINDOWS RESTAURANT
This is my third visit to the holiday Citystar & every time I face the same difficulties at your Windows Restaurant . Last visit I complaint about the same issue not having sufficient staff to serve the customers & the manager promised me to solve this issue however sadly to inform you this problem still exist.
You need to look for someone to serve you some coffee & I wasn't able to find any one to help, then I found one & requested coffee from him and left without coming back.
I spoke to a staff from the restaurant complaining about the service & he said sorry the staff haven't report to work yet, the time was 7:45am.
I spoke also to the manager of the restaurant Mr. Ahmad & I got unacceptable answer.
I hope you look after your people & after the services because it doesn't meet the standard of IHG.
I suggest to have the tea and the coffee on a table so we can have self service will be much better and faster.
September 14, 2014