Rated 4.4 out of 5 by 77
Rated 5.0 out of 5.0 by Tarekelerian Excellent service, keep it up
I believe it is Important to point out an excellent service when we are offered for long period because it shows a consistency.
my Experience in Holiday Inn City stars Cairo starts from Check-in, team work there offers a remarkable service, problems are always dealt with in a very understanding manner.
you can feel all the time that the main Job this people have is to make your stay enjoyable.
Keep it up.
August 25, 2014
Rated 4.0 out of 5.0 by Baronboy Good all round holiday inn
The hotel is beside city star mall and so there is no issue for restaurants or leisure time. The area is crowded and in rush ours it will be packed but always nice to be in the city center. I like it because after work I can go to the mall walk a bit or sit and get a coffee while doing some paperwork.
I have to say that there is a bellman by the name of Ramadan who is amazing. He always has a smile ready and ready to help in any way he can. I think the first day he helped me with my bag and the next 2 days he kept on asking how my trip was going so far. He really made an impression on me that he just wanted everything to be going well and that I'm satisfied. I guess that is the Egyptian hospitality that people talk about.
August 20, 2014
Rated 3.0 out of 5.0 by Alaeddin58 Bad Windows
The windows restaurant lack the customer service, they only ask you for your room number but they don't serve you with coffee neither tea, we have to go and serve your self. You have to look for the chief since we don't find him waiting for the guests. They are never ready.
The facilities really not clean enough, you find trash everywhere.
August 17, 2014
Rated 4.0 out of 5.0 by Salmi Perfect Location
Guest relation staff were nice and helpful
overall stay were good
Location of the hotel is perfect for Leisure and Business you can find what you need easily and handy
August 16, 2014
Rated 2.0 out of 5.0 by Mohamed68 Communication skills
The staff need to improve the communication skills with the guests as it it one of th leading hotels worldwide.
Special desk for the Platinum or Gold members
August 15, 2014
Rated 5.0 out of 5.0 by Dr.zaeter Excellant hotel
Good stuff,good rooms,thank u so much for your welcome
I love it so much
August 13, 2014
Rated 5.0 out of 5.0 by SingerHS The best of all hotels inside the vibrant city stars
have stayed in several Holiday Inn in europe and in the united states , where I have stayed in the USA in several locations as Holiday Inn Somerset Woodbridge , Holiday Inn Fortlee George Washington Bridge and Holiday Inn Parsipany , and other holiday Inn locations in the united states which I do not remember all of which are incomparable with the 5 stars Holiday Inn Citystars as all other locations in USA were a 3 stars hotel serving food completely different than the one served in Holiday Inn city stars . further more the only 5 stars holiday Inn that I have stayed at in europe was Holiday Inn Sofia Bulgaria which is incomparable with Holiday Inn citystars in addition the front desk staff are very decent and friendly where their first concern to make the guests stay as enjoyable as possible which is an indication of competent front desk manager and competent Assist. front desk manager as well as the guest relations staff with whom I had a short conversation are very knowledgeable and fully aware of the IHG rewards program which is an indication of competent guest relation manager by whom they are taught . I think that the hotel general manger and his deputy exerted a great effort for selecting the front desk manager , the Assistant front desk manager and the guest relation manager by whom all the front desk staff and the guest relations staff are responsible. The breakfast buffet is very rich which its variety exceeds any other buffet in other 5 stars hotels chains as Hilton and Sheraton . I had never found such food quality in any other Holiday Inn I had stayed in. I highly recommend this hotel for all visitors more than any other hotel.
August 9, 2014
Rated 5.0 out of 5.0 by Hegazy92 Great Professional Staff
All the staffs were very helpful, specially reception staff & management.
Thank you very much for make my stay spectacular and exceptional .
Our rooms were very specious, tastefully decorated, had a very comfortable bed, modern bathroom .
We enjoyed as platinum member with a free access to lounge corner , free drinks and snakes,was great !!!
The breakfast was excellent with a lot of food varieties .
Our check in and check out were very easy .
Thanks again ,keep it up .
August 4, 2014