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Rated 4.1 out of 5 by 244 reviewers.
Rated 3.0 out of 5.0 by Not the standard I was expecting I was disappointed by this Hotel, as they say first impressions count. The greeting I received as a platignum member was cool at best, the only acknowledgement being made was to ask me to sign that I was staying there. Although the room presentation was good it was not as clean as it could have been, particularly the bathroom. The hand basin here was an old cracked and stained composite design and needs changing. The redeeming feature of the hotel was the restaurant where the staff were very helpful and the food simple, of good quality and plentiful. I thought that the prices in the bar were expensive. Hotels local to the Channel Tunnel are plentiful and this did not stand out from the crowd especially at the premium rates charged to stay there, perhaps you should downgrade it and its prices to the budget Holiday Inn Express Brand. January 22, 2013
Rated 5.0 out of 5.0 by Clean rooms, good facilities. Excellent place to take a break on a long voyage. Always clean, Staff have always been attentive and polite in my experience. Good facilities (Gym; Pool Sauna), Perfect location for starting a journey to the South. I've been using the place for 22 years! It's my first choice stop over in Calais. January 7, 2013
Rated 4.0 out of 5.0 by Great for thew Cannel Tiunnel This Holiday Inn is very convenient for the Cannel Tunnel. Pity that since becoming a Holiday Inn it is not in the list of hotels for Coquelles. Great effort had been made to give the hotel a good atmosphere for Christmas. Th only negative for our stay was the restaurant service. Clearly on Dec 30 there was insufficient staff on dusst so service was painfully slow. January 5, 2013
Rated 4.0 out of 5.0 by Quick overnight stay Very convenient to Channel Tunnel, maybe directions need a bit more clarification Nice setting and atmosphere, would stay again January 5, 2013
Rated 3.0 out of 5.0 by Comfortable room, nice pool I had booked in advance with breakfast, but on arrival staff said that breakfast was not included. I insisted that it was but was not believed. I looked up the confirmation email in the room and went back to reception to show it. I hope now I won't be charged for breakfast. The pool is quite large and very nice, the rooms are comfortable and the hotel is close to highway etc. so the location is good. At breakfast we had to wait very long for a glass to get juice; even though there were 2 personnel members and hardly any guests. The breakfast was nice though, lots of options to choose from. January 4, 2013
Rated 2.0 out of 5.0 by Need of refurbishment? I had stayed at this location often on business in the period 2006 to 2009. However this visit was to be special this time I was with my family and on vacation. I requested a larger room, a suite, and it was kind of going down memory lane visit in company with my wife and children. The room we were given was not really a two bedroom suite but a suite meaning a bedroom with a lounge. What was worse, the room smelled very badly of what I think must have been a recent flooding, very musty and just like a laundry! The floor was also badly lit and the smell was pervasive over the entire wing! I did not bother to complain as I was oin vacation and I did nt wish to make the whole experience more negative for my family! I am expecting to do more work in this year with my nearby large customer , and unfortunately as a result of this recent visit, should I be successful with my nearby customer, I will be looking for alternative accommodation than this Holiday Inn in Coquelles! January 3, 2013
Rated 1.0 out of 5.0 by Not up to usual Holiday Inn standard IHG is a brand that we make as first choice when staying away so this is disappointing for us to have to write such a review but not as much as we were disappointed with the quality of this hotel. First impressions on arriving. Despite an attempt at Christmas decorations, reception area felt rather cold and lifeless - maybe it was the time of day just to be fair i.e. 9.30pm.but the reception staff very helpful and engaging so 5 out of 10. Room allocated was as per our priority club booking request i.e. away from lobby area, lifts and noise. Apart from the quality of the pillows which we would like to know where we can buy some from as they were so good, there were no other redeeming features to the room. The bathroom facilities are the main reason for marking this hotel down. The bathroom needed re-grouting and edge sealing around the bath and sink area to get rid of the black mould growing in between the tiles, the shower head holder and adjusting pole was not securely fixed to the wall so it waved around when in use which could lead to some problems if the user isn't agile enough to cope. Added to the 'tired' feel and decor, it was a good job we spent the night with our eyes closed fast asleep rather than dwell on what a Holiday Inn should be. The ambiance was such that we felt either the management were not too concerned as to the upkeep of the fabric of the building or we were unlucky to arrive the day before a major refurbishment and upgrade was about to take place. We will never know which of these it will be. OK, the above is sarcastic but it might push a few buttons and get some action taken to turn this hotel into what it should be: that is excellent services and higher quality of accommodation facilities making the customer want to stay again and recommend it to their friends as the place to stay. If not, there are other hotels in the area to choose from. You may think we are being petty or harsh but believe me when I say we have stayed in many similar branded hotels and received a far better overall standard and experience than this one. We hope the criticism is seen as constructive as that is how it is intended. December 12, 2012
Rated 4.0 out of 5.0 good location for eurotunnel EXCELLENT FOOD AND SERVICE -IT IS A REGULAR STOPPING OFF POINT FOR A GOOD NIGHT'S SLEEP AND A MEAL DURING MY EUROPEAN TRIPS December 11, 2012
Rated 4.0 out of 5.0 by Convenient Hotel I am a regular in this hotel, maybe I stay here 5 times a year. This time I asked for a moderised 2nd floor room. I was amazed that there was no fridge in the room. This is a basic room amenity for a hotel of this calibre. I would expect in times of such competition to add amenities like in house movies and a safe to the rooms, amenities that are in the rooms in most Holiday Inn Hotels in this price range not take out of the room amenities that are advertised in each room. Apart from that I think this is a good hotel. December 9, 2012
Rated 4.0 out of 5.0 by First time, didn't like Holiday Inns before but this wasbetter than I remember! The only thing I would criticise is that the duvet on the bed is too hot and there is no other choice! What about a blanket as a choice for clients who do not need to boil in bed!! Apart from that we were pleasantly surprised! December 1, 2012
Rated 3.0 out of 5.0 by Great Position, Very tired rooms, and Poor Food This hotel is exactly one days drive south from our home and two days drive north from our Spanish Villa, so is an ideal Night Halt. It has a ring fenced car park, is easy to find, just of the motorway south, and is within easy reach of the Port and Tunnel. However, the rooms are in need of an update, the bathrooms need updating and the food in both the restaurant and the bar is poor. The tariff is also to high considering what is on offer. November 27, 2012
Rated 4.0 out of 5.0 by an excellent stopover Stay here whenever we cross the Channel as our first and last port of call. It was quiet in November and we were upgraded to a family suite - I am a platinum member. The newly renovated rooms look good and the beds were fairly comfortable. We always travel with our own pillows as the standard can vary from room to room and hotel to hotel. We did not like the new coffee machine in the suite but usually drink tea and always travel with our own supply so the kettle and plenty of milk is always welcome. The swimming pool is very good for relaxing but can be crowded at times. Breakfast is quite good and poached eggs are well prepared. Restaurant can be very good but the choices on the menu vary and we have not particularly liked many of the dishes available in Oct and Nov. November 25, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service We have stayed here many times on our way to and from the UK. The staff are welcoming and very friendly. We always eat in the restaurant, not only is the food very good but the staff are friendly and attentive to the clients needs. Our initial reason for booking this hotel was because it is only a few minutes drive from the tunnel terminal but now we go back because we like staying there and know we will be comfortable. November 21, 2012
Rated 5.0 out of 5.0 by Overnight stay with a UK Wine Run We had our 3 year old grandson with us. The hotel staff were welcoming to children & the pool was simply superb for use with a child. We would not normally eat in our hotel but with a child we had little choice. The fish in the restaurant was superb, Complimets to the Chef and his staff. The hotel is very close to the shopping centre & the 2 wine stores where we ordered our wine & then collected the next day. A great mid - week break with exceptional ferry crossing prices. If you want good inexpensive wine & a great hotel Try it and you will enjoy November 21, 2012
Rated 5.0 out of 5.0 by Super short relaxing break. Everything you could want to enjoy a short relaxing break. Even in November! November 3, 2012
Rated 4.0 out of 5.0 by Nice hotel with a good restaurant This is a good middle of the road hotel in a superb situation within easy reach of hypermarkets, autoroutes etc. But it has one very big fault, the heating is very poor, the radiators even when full on are only luke warm. November 3, 2012
Rated 4.0 out of 5.0 by nice visit great location, 1500metres from the eurotunnel! perfect midpoint between amsterdam and london. October 29, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. hi! we went to this hotel for a short break and found it to be perfect for our needs,comfortable bed,tea and coffee making facilities,nice and clean and friendly staff.we shall return. October 28, 2012
Rated 5.0 out of 5.0 by A linked-up stopover We chose this hotel primarily for its location as we were continuing on to Paris from Germany. It is close to the main routes, the Channel tunnel, the Auchan shopping centre and the CitiEurope shopping centre. However, the location is also quietly set in the countryside and made for a quiet night's rest. We had two rooms and they were interconnected with doors which gave control over privacy and communication. This meant that we could interact with our older children in the other room while enjoying our own space. The room was very comfortable and clean and we had a very pleasant stay. October 27, 2012
Rated 5.0 out of 5.0 by Great Stay Our experience was very helpfl. Facilities was great and staff was very helpful and fiendly. Would advise anyone to stay. Great. October 25, 2012
Rated 3.0 out of 5.0 by Poor service and breakfast This my favourite Holiday Inn. The one I use the most as I travel to France several times a year. Usually the staff are lovely and the food is good. My husband and I travelled over via Calais in October 2012 but on this occasion the receptionist was unsmiling and abrupt. She asked me to sign the reservation slip as I had made the booking but whilst I was getting out my credit card she instructed my husband to sign instead. It isn't even a joint credit card. We were in a room on the first floor above the dining room. All night the furniture was being scraped across the floor by cleaners. The next morning we came down to a cold and shoddily presented breakfast for which we then had to pay Euro 36. The poor boy who was servicing breakfast was running around literally throwing food onto plates for room service. We paid and left. Just so disappointing. I'll give it one more try. October 23, 2012
Rated 4.0 out of 5.0 by Great place to relax before facing M25 next day! This is a regular one night venue for us when travelling back from Bordeaux to the UK as the M25 is a nightmare. The rooms are well equipped with comfy beds, a bath which is a bonus for relaxing after a long journey. Many competitors only have shower. Kettle & proper china mugs not paper ones thank goodness. Heating was efficient. Able to catch up with UK news on satellite TV. Only criticism- not very fast at check in & think it may have been a trainee as key card did not work on room door so had to return to reception. Leisure facilities closed for refurbishment during our stay. Otherwise very happy as always. October 19, 2012
Rated 5.0 out of 5.0 by Excellent restuarant I have stayed here many times and have always had great service. October 14, 2012
Rated 4.0 out of 5.0 by Nice rooms, good restaurant Convenient hotel to ferry and eurostar. Quiet location. Refurbished rooms and good Restaurant. Friendly staff Only Holidayinn hotel where the computer is not able to save the guest details. So with every visit (5-6 times a year) details have to be done again. October 12, 2012
Rated 3.0 out of 5.0 by Ok but pricey The worst example of an English breakfast I have experienced anywhere in the world. Be prepared for a very long wait at the table in the evening. The food is artistic but not very substantial. Flies were anoying. The most expensive drinks I have found in France are available at the bar, if you can find a member of staff to serve you, when you can they are very welcoming Rooms are average but clean. Located out in the country away from amenities. Probably the most expensive hotel in the area. October 6, 2012
Rated 5.0 out of 5.0 by Great Stopover The location makes this an ideal stopover for those using ferries. The restaurant is also very good. We noticed that if your French is poor, they speak good English. However, if you speak French reasonably they afford you time to make your point. October 4, 2012
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