Rated 2.0 out of 5.0 by JamesP63 Guest Experience
1. Renovation should be informed at point of reservation.
2. Rates should be lower due to renovation
3. This property is very slow on giving loyalty points credit (Aeroplan)
4. Lounge service needs improvements but location is convenience for hotel guests not drink n drive.
5. Mini fridge is too noisy
May 16, 2013
Rated 1.0 out of 5.0 by Vini Mot H. Inns are much better!
Hotel was being renovated. Still, it was dirty (roaches in the bathroom; toilet not clean). Too expensive for this kind of quality. Food is below average. Did not get wake up call. Almost missed plane. Shuttle drivers need to use deodorants!
May 15, 2013
Rated 4.0 out of 5.0 by Mich12 Front desk staff
Front desk staff are excellent.Jemma is the best and provides excellent customer service.I travel and stay at many properties around the world and I am so impressed with her and her customer service.You have a gem ....
May 7, 2013
Rated 2.0 out of 5.0 by Halexmommy Could Have been Nice
I was impressed by the decoration and comfort of the rooms. What really disappointed me was the lack of courtesy of the staff. We stayed for three nights - two of which we woke up to have no hot water. The third day the hot tub was out of order. The first day there was no hot water I could understand, things happen. But the lack of caring we received when we brought it up was dumbfounding. We got the "boiler is broke, it's getting fixed, nothing we can do about it" speech. The second time it happened I was clearly upset and still got no empathy, no offer of even a free meal, no discount on our room. The front desk staff have a job to do, to make people feel comfortable. I wasn't asking for special treatment, but they seemed to not want to be bothered. Everyone I encountered was hurried, annoyed and just plain uncaring. I had asked for another blanket one of the nights and it didn't show up. I had to call a second time to get one. I also was rudely told I could not have a receipt for my stay because I booked online. Not so. I always book online and ALWAYS get a proper receipt. Overall very disappointing stay and I would not recommend this property without the staff apathy issue being addressed.
May 3, 2013
Rated 5.0 out of 5.0 by christine88 Perfect for what we needed!
I was in Calgary for two nights for business. The staff was very accommodating when we arrived early and needed to check in. The room was clean, well decorated, and very modern. I was pleasantly surprised! Close drive to downtown, easy to navigate back to the hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Wapiti121 my stay
Overall I was impressed, better than I expected I guess. The construction/renovation got in the way. Didn't use much of the ammenities. Room was close to the restaurant/bar so too much noise one evening for a bit. Food and service was also better than expected. Cleanliness was also better than expected
April 24, 2013
Rated 1.0 out of 5.0 by GRUFF Disgraceful
I stayed at this property for 4 weeks and the service in every bar, every lounge and the reception was nothing short of disgraceful. The bar / lounge service was the worst I have ever experienced. The staff at the reception should learn that a smile goes a long way. The waiters in the restaurants should be taught to attend patrons tables in a timely manner and not ( as I was ) leave them sitting without a menu or a beverage for 10 minutes. On my last night myself and 2 work mates had dinner in the lounge. We each ordered what was advertised as best grade Alberta beef, maybe it was,, just a shame the chef could not cook 3 steaks to the diners liking... yes... all 3 were cooked badly. I am heading back to Calgary tomorrow and I will absolutely not stay at this property this time or at any time in the future. I must admit that the foyer was under renovation, however that should not stop the staff from smiling,, at least once..
April 22, 2013
Rated 3.0 out of 5.0 by moduline1 Its OK but could be Much Better
First I really appreciate HI allowing reviews on there website as we know the people writting the reviews have actually stayed at the hotel.
The hotel is located south of the airport and is at least a 15 minute ride from the airport like most of the south located airport hotels but this hotel is not close enough to the other airport hotels to walk and use other eating establishments so if you have no car you will need to cab if you want to leave the hotel.
The hotel is older and under renovations which in the long run is a good thing as it bring the hotel back up to HI standards so I have nothing bad to say regarding the renovations.
The room I recieved was clean, modern and very comfortable, interent was good, I am a platinum amabassador member so I get to stay at lots of HI's and the room I received met every standard I would expect and I was pleased with it. Parking was free and easy. My status was recognized but only after mentioning it.
The only con was check in, the area is fairly small and seems like it doubles as the staff recreation / joke area because when I walked in and I was the customer there other than staff. Their were 4 employees on the hotel side of the desk and 2 leaning on the counter on the customer side of the desk, the duty manager was joking with the girls / guys and making jokes about going to a certain church on Sunday and said this repeatitly I stood there for a moment feeling like I wasting everyones time until finally a girl looking at the computer looked up and greeted me. This kind of welcome at any Holiday Inn is not forgivable and it is clear that the HI culture is not running from the top down also after reading all the reviews and seeing all the customer check in issues and then the case manager apologies it appears as lip service only which is a shame because it is a nice hotel. To add insult to injury they were out of king beds to which I asked to cancel my reservation but all of a sudden a king bed became availble, it was a miracle I guess...hummmm I was really ticked off by then!
Ok now my rant is over, the hotel could easily be a 4* if the staff had HI training. I would stay here again and hopefully they will get there act together by then. I did not use the lounge etc so I have no comment on them.
April 21, 2013
Rated 5.0 out of 5.0 by Al90 Comfortable Room & Great Service
Stayed from 17th March for a month on business. All of the staff were very friendly and accommodating and adrressed my main concern of a room which was in a quiet location. I had a problem with the TV, the maintainance guy was there with in 5 minutes and was very polite and solved the issue immediately. If come back to Calgay on business or pleasure I will definately stay at this hotel.
April 17, 2013
Rated 2.0 out of 5.0 by JWradio Do You Inform People when You Gut Your Hotel?
The hotel is under major renovations...the room rates have not been adjusted. In terms of value for money. There are lots of hotels in the area that are no more expensive and they are not torn apart. The restaurant has been moved to a ballroom temporarily I think...since it was not open in the morning as noted on the schedule...who knows...
The room is over heated no matter what you do...so we opened the window to listen to the traffic. The noise on arrival in the foyer was incredible....and I question the wisdom of operating when you are into changes this big. The coffee maker in the room was worth maybe $10 and is a piece of junk...no restaurant, no coffee maker...and on exit I saw your hallway complimentary coffee...on a small table. Pitiful...
If you are going to be under repair...tell people and discount the price. This was no Holiday Inn experience...ie. no surprises.
And your staff seemed as though they were fed up with the questions about disruption too....where exactly did you get them?
April 8, 2013
Rated 3.0 out of 5.0 by tc00 Average
Room is okay. Pretty much on average. Acceptable for a 2-3 star hotel.
My wife left a sleeping pant on the bed but HOUSEKEEPING refused to follow up after a number of phone call(s).
April 6, 2013
Rated 1.0 out of 5.0 by Rbrt no heat in room and checked out early
I bnelieve the discourteous staff was having a bad day and it was reflected in my overall poor experience and POOR rating.
This is the first for me in over 40 years loyalty to this program.
April 2, 2013
Rated 5.0 out of 5.0 by lilhdrider beds were good
went there with my 2 daughters, 1 grand baby and 2 yorkies, had no trouble at all finding parking, the hotel front desk staff were quite helpful, we checked in quickly. was not really happy that the shuttle service to the airport wouldn't be able to get us to the airport when I wanted to be there. We went to the restaurant for supper, the food was good, the service wasn't. We went back for breakfast and again the food was ok, but the service wasn't.
I would stay there again, ,it is close to places like the airport so it's handy that way and the shuttle when available would be an asset to some.
March 25, 2013
Rated 5.0 out of 5.0 by etimesthree Great Stay
Can't say anything negative about my stay at this hotel. The internet was free and I had a good connection, staff was helpful, and the room was clean and comfortable.
March 22, 2013
Rated 1.0 out of 5.0 by DrSilicone An unfortunate experience
I had heard and read reviews but I'm not one who will turn from giving any given Holiday Inn a chance. As a Holiday Inn this hotel is very substandard. Yes they're under construction but I wouldn't penalize them for that. I must concur with the other reviews I've read. The customer service is poor. The front staff either inexperienced, untrained, or apethetic did not recognize my status until I pointed it out. The room is dated with noisy HVAC and it's absolutely true - the wireless internet is basically unusable after 15 minutes when your patience reaches exhaustion. I simply never felt comfortable here and won't likely return.
THIS IS NOT AN AIRPORT HOTEL - it's not even close! Do they even have a free shuttle? sorry I didn't bother to look but it's a horrible deception I fell prey to. Despite the location I made the trip to arrive there with little parking available -- I had to park in the back and then had to walk all the way around the front of the building because the back entrance leads you into a dead end with no signage to alert you.
Simply substandard for a Holiday Inn level hotel. I wouldn't even except this fron an Express hotel. They should simply shut the doors or sell to a lesser brand.
March 12, 2013
Rated 1.0 out of 5.0 by cleaner1 small rooms bad service
I found the bathrooms to be designed for very short people the rooms in general were very small my first room was no bigger than a broom closet and only had one small window in the upper corner of the room the girl at the desk changed room for me but sent me to the wrong room not once but twice on the third time to get new keys I ask for the room number and was told 411 not 441
in the morning I went for breakfast and found the staff had troubles speaking english and I ask if this was the free breakfast bar was told yes then they brought me a bill for 12+ dollars for tea and a small fruit plate I will not stay there again
March 10, 2013
Rated 2.0 out of 5.0 by Skyler1976 Hazadous Visit
AFter finding old dried blood on my bed / pillow. I was given $20 off the room, with out being asked to speak with Manager. I send email to Corp Office and I have not heard back.
TERRIBLE way to treat such an Issue
March 4, 2013
Rated 3.0 out of 5.0 Review?
The room was ok. Very limited Television. Only 30 or so stations and most telemarketing. Actually terrible TV channels.
The bar room was spacious but the bar itself was woefully inadequate. When I finally waited long enough to find a table in the bar I watched maybe 10-15 people walk in, see that there were no seats at the bar and walk out. I almost did but was lucky enough to find a partially cleared table by the bv at the entrance. And , yay, got to watch curling or what ever it was. The bar itself should run along the back wall the whole way. Trust me, I travel a ton and know well thought out ones and , not so well, thought out ones.
February 27, 2013
Rated 1.0 out of 5.0 by Stomperjeep No wifi Internet / not for business people
I travel for business 75% of the time and avoid Holiday Inns whenever possible. This stay was no exception. No wireless Internet connection from my room. No wireless connection from the lobby. Only place it worked was in the bar but with the belligerent drunk guy sitting at the bar dropping F-bombs every other word and badgering the very nice waitress, I had to leave.
The funny thing is there's always a strong wifi signal. It seems the programming is the issue and its the same for every Holiday Inn I've stayed. When you are lucky enough to connect to a holiday inn wifi, it knocks you out every 5 minutes making you continuously re-log on. Until Holiday Inn can prove they can make life easy for the business traveler, I will not give them any more of my business.
February 17, 2013
Rated 4.0 out of 5.0 by JollyRodger Great value compared to other hotels in airport area.
I have stayed at the Holiday Inn Airport Calgary a lot over the last several months. The atmosphere is great. The price is great for what you get. A comfortable room that well appointed, clean and easy to access.
If I had one complaint over the last several months, it is that the house WiFi / hard wired network is extremely hit and miss. Often the WiFi is sporadic and in some rooms the wired connection did not work at all. But, still it is free rather than paying for it. If I was paying for Internet access, I would be very disappointed.
February 14, 2013
Rated 4.0 out of 5.0 by jsaybeswift Another recent stay
The room was very nice and comfortable. Again the evening staff and management did an excellent job in taking care of issues. The evening staff was very professional and recoqnized us in each greeting. I believe the evening staff to be the most professional out of all the staff, and it is them who keep us comming back.
January 28, 2013
Rated 5.0 out of 5.0 by travelplus great experience
great rate. about 10 minute ride by free shuttle service, at airport - pillar #10 lower level, make sure to place a call from the phone on the pillar. staff is good, got a package with beverage and snacks. clean, comfortable rooms, shuttle service excellent.
January 27, 2013
Rated 2.0 out of 5.0 by fischerref terrible internet
2nd time staying here, it will definitely be the last. The internet is so slow, I have to refresh the page several times just to download an email. Completely unacceptable. Rotten wood in the bathroom is a nice touch.
January 24, 2013
Rated 2.0 out of 5.0 by MF12 unusualy disorganized for this location. inexperienced desk staff
very poor internet connection. when I asked for help from front dest they gave me the phone number for server . But as it turns out after being on hold for 10 minutes to speak with server it actually was the TV service company not the wifi server.
I finally got the mgr iinvolved and he was able to get me connected. All this process took the better poart of an hour.
January 22, 2013
Rated 4.0 out of 5.0 by guiness43 shuttle service
I had to wait 45 minutes in the van at the airport for some supposed additional passengers that never came. Then, when trying to leave the shuttle only left every hour to the airport; very inconvenient.
Otherwise a fine place to stay.
January 15, 2013
Rated 2.0 out of 5.0 by Jj2011 No newspaper delivered for my Platinum membership.
Asked for a paper and the first time they said someone forgot to order them. During my next stay asked for my paper and was told that maybe there were some in the restaurant. Girl behind the desk said she would go and check, never heard from the front desk if a paper had been located. No one seemed that concerned about it.
January 7, 2013
Rated 3.0 out of 5.0 by jsaybeswift Service and room
The room was very comfortable. The evening front desk staff is very good and helpful, where as the morning staff has poor service and is also sarcastic with customers. The food quality was poor and the resturant service and accuracy was poor. The first item ordered was over cooked and sat for a long time, and the evening service was sent wrong with room service, and when corrected, it was sent incorrectly again. The hotel is conveniently located to many resturants and local businesses.
January 2, 2013
Rated 1.0 out of 5.0 by Syeds Worst Holiday Inn EVER
This was the worst Holiday Inn experience I EVER had in my life.
The condition of the hotel and more importantly the service and gesture of the front staff, which I believe was the owner itself, was terrible and not welcoming at all.
This holiday Inn experience is good enough to trigger a doubt in mind as to if only few select holiday inn locations are upto and maintain the standards.....As a Platinum Member, I found myself staying in some cheap motel off the highway, with rooms and washrooms so small and not looking their best.
Not gonna stay at this location again.
December 13, 2012
Rated 4.0 out of 5.0 by nessa109 airport transfer
Very impressed with the timely transfers to the airport and the fact we could leave our car at the hotel for two weeks. Thanks.
December 11, 2012
Rated 4.0 out of 5.0 by Lynn1707 Surprisingly good food. Surprisingly poor front desk service.
I stayed at the hotel from December 4th to December 6th. I ate supper in the lounge once and breakfast in the restaurant once. I was surprised in how good the food was and will definitely continue to dine there when I stay in Calgary next time.
At check in, there was a manager at the front desk, but instead of moving aside to let a person check me in, he stood there on the computer while I had to wait for the other person to finish. It wasn't that long of a wait, but it was annoying to stand there waiting while he just stood there. He could have at least acknowledged my presence and apologized for having to wait. Front desk is your first impression to a customer, it should be a happy and better group of people.
I also wasn't recognized as a priority club member and had to mention it, even though I had given my card with my credit card.
December 10, 2012