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Rated 3.8 out of 5 by 145 reviewers.
Rated 4.0 out of 5.0 by Great value compared to other hotels in airport area. I have stayed at the Holiday Inn Airport Calgary a lot over the last several months. The atmosphere is great. The price is great for what you get. A comfortable room that well appointed, clean and easy to access. If I had one complaint over the last several months, it is that the house WiFi / hard wired network is extremely hit and miss. Often the WiFi is sporadic and in some rooms the wired connection did not work at all. But, still it is free rather than paying for it. If I was paying for Internet access, I would be very disappointed. February 14, 2013
Rated 4.0 out of 5.0 by Another recent stay The room was very nice and comfortable. Again the evening staff and management did an excellent job in taking care of issues. The evening staff was very professional and recoqnized us in each greeting. I believe the evening staff to be the most professional out of all the staff, and it is them who keep us comming back. January 28, 2013
Rated 5.0 out of 5.0 by great experience great rate. about 10 minute ride by free shuttle service, at airport - pillar #10 lower level, make sure to place a call from the phone on the pillar. staff is good, got a package with beverage and snacks. clean, comfortable rooms, shuttle service excellent. thank you! January 27, 2013
Rated 2.0 out of 5.0 by terrible internet 2nd time staying here, it will definitely be the last. The internet is so slow, I have to refresh the page several times just to download an email. Completely unacceptable. Rotten wood in the bathroom is a nice touch. January 24, 2013
Rated 2.0 out of 5.0 by unusualy disorganized for this location. inexperienced desk staff very poor internet connection. when I asked for help from front dest they gave me the phone number for server . But as it turns out after being on hold for 10 minutes to speak with server it actually was the TV service company not the wifi server. I finally got the mgr iinvolved and he was able to get me connected. All this process took the better poart of an hour. January 22, 2013
Rated 4.0 out of 5.0 by shuttle service I had to wait 45 minutes in the van at the airport for some supposed additional passengers that never came. Then, when trying to leave the shuttle only left every hour to the airport; very inconvenient. Otherwise a fine place to stay. January 15, 2013
Rated 2.0 out of 5.0 by No newspaper delivered for my Platinum membership. Asked for a paper and the first time they said someone forgot to order them. During my next stay asked for my paper and was told that maybe there were some in the restaurant. Girl behind the desk said she would go and check, never heard from the front desk if a paper had been located. No one seemed that concerned about it. January 7, 2013
Rated 3.0 out of 5.0 by Service and room The room was very comfortable. The evening front desk staff is very good and helpful, where as the morning staff has poor service and is also sarcastic with customers. The food quality was poor and the resturant service and accuracy was poor. The first item ordered was over cooked and sat for a long time, and the evening service was sent wrong with room service, and when corrected, it was sent incorrectly again. The hotel is conveniently located to many resturants and local businesses. January 2, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn EVER This was the worst Holiday Inn experience I EVER had in my life. The condition of the hotel and more importantly the service and gesture of the front staff, which I believe was the owner itself, was terrible and not welcoming at all. This holiday Inn experience is good enough to trigger a doubt in mind as to if only few select holiday inn locations are upto and maintain the standards.....As a Platinum Member, I found myself staying in some cheap motel off the highway, with rooms and washrooms so small and not looking their best. Not gonna stay at this location again. December 13, 2012
Rated 4.0 out of 5.0 by airport transfer Very impressed with the timely transfers to the airport and the fact we could leave our car at the hotel for two weeks. Thanks. December 11, 2012
Rated 4.0 out of 5.0 by Surprisingly good food. Surprisingly poor front desk service. I stayed at the hotel from December 4th to December 6th. I ate supper in the lounge once and breakfast in the restaurant once. I was surprised in how good the food was and will definitely continue to dine there when I stay in Calgary next time. At check in, there was a manager at the front desk, but instead of moving aside to let a person check me in, he stood there on the computer while I had to wait for the other person to finish. It wasn't that long of a wait, but it was annoying to stand there waiting while he just stood there. He could have at least acknowledged my presence and apologized for having to wait. Front desk is your first impression to a customer, it should be a happy and better group of people. I also wasn't recognized as a priority club member and had to mention it, even though I had given my card with my credit card. December 10, 2012
Rated 5.0 out of 5.0 by Always a good stay For over 15 years we have been staying here and always get treated very well, a special thank you to Mohammed for always helping so much with our airport pick up luggage. November 14, 2012
Rated 4.0 out of 5.0 by Location The halls were way too hot which made the room almost unbearable for sleeping. Location was good especailly for walking the local neighbourhood. Food was ho hum November 14, 2012
Rated 4.0 out of 5.0 by Like this hotel, have stayed here multiple times The quality of the rooms and convenience for Calgary are excellent at this hotel. Easy distance from airport and downtown. Rooms are clean and up to date. In room hallway isa bit tight but overall a very nice clean place to stay for business. Restaurant service is okay, quick and easy with the breakfast buffet and never too busy. November 7, 2012
Rated 2.0 out of 5.0 by Poor experience My friend and I stayed at this hotel in separate rooms and both found it very unsastifactory. My fridge rattled all night, the air was not able to be adjusted and was a cook out. My faucets dripped. we arrived very late - needed rest, check in was not friendly, our rooms were charged different rates for the exact same horrible experiance.... I usually seek out a Holiday Inn for a comfortable stay.. this was horrible! My friend complained also that her room was far from comfortable... November 5, 2012
Rated 1.0 out of 5.0 by NOT by the airport hotel is fine, if all you are doing is sleeping for minimal hours. bed was comfortable, room wasn't spotless though. this property is NOT NOT NOT close to the airport & the shuttle took forever. front desk staff we tolerable, although the family checking at the same time we did, would likely say differently. their rooms were no longer available - bc of a computer glitch - from what we could gather from the yelling :( cigarette butts on the carpet outside our room heating system had to be reset manually by us - these were the directions given by the staff, when we complained about the room temp being 62 restaurant was OK - but there are NO other choices in the area will NOT return to this location & i am an usual customer to HI (was not recognized as a member, not a big deal to me, but i know it is HI policy) October 29, 2012
Rated 1.0 out of 5.0 by Very poor condition compared to 25 holiday inns I have stayed Checking in was good, staff was knowledgable and helpful. I checked in after 12:00 midnight. When I took a shower the following morning, the ceiling on top of bath tub looked liked it had a very severve leak before, big water stain patch on the roof and I thought it was going to collapse. I asked the manager to phone me back, 6 days later not one word was heard. The condition of the hotel was very poor managed. As a platinum customer, I asked for an update when I checked in, the front desk told me it was an upgrade, but the room was the same as just a regular room. I have had much better service from other Holiday Inn before. I thought I would deserve something better. It is time to open up options than my loyalty with Holiday Inn Group for the last number of years, October 14, 2012
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