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Rated 4.1 out of 5 by 239 reviewers.
Rated 3.0 out of 5.0 by Bland room Overpriced for this boring room but it was all very clean. August 19, 2014
Rated 3.0 out of 5.0 by Mixed Feelings The hotel is near to the motorway, and about 15 mins into Cambridge. You can get a bus into Cambridge the stop is only 5 mins walk from the hotel and the drivers are helpful. It is a 25 min walk down into a small village with a few nice pubs where you can get a nice meal the Rose and Crown was very friendly but you need to book if you want to eat as it gets very busy. We had a executive room which had a mini bar but we would of rather had it empty for our own use, I think it would be better if you were asked prior to your stay if you want a stocked mini bar. I dont think I would pay for an executive room again as I don't think the difference is worth it. The so called luxury toiletries included a shoe shine and sewing kit which I could of done without!! We didn't get slippers and I don't really see why I should point this out if it is standard, the toilet didn't flush very well, waiting around 20 mins for it to refill, I reported this on check out, if we would of reported it after a few hours of arrival we would of had maintenance in the room or had to move room, both being a bind. Some of the staff in the restaurant at breakfast were quite rude, if you were stood at the coffee machine one waitress would push past you and not walk around, the lady cooking the eggs, stood there cooking them for about 20 mins what is the point of having an egg station if they are not cooked to your liking, one man asked if she did omlettes etc and she said no she has enough to do but he could order one, which I don't think he heard and walked away. Some people were looking around for plates etc and the staff wouldn't notice! The staff at the leisure facilities were helpful and the facilites were nice to use. The bar man was also nice and chatty some of the reception staff were also a bit off but others were ok. You got the overall feeling that staff morale was low. I don't think I would use this Holiday Inn again and can say they are not all like this we have usually found staff very friendly and made your stay. August 18, 2014
Rated 5.0 out of 5.0 by Good Swimming and Food Stayed with my young son after visiting IWM Duxford, which the hotel is very convenient for. Pool was child friendly, as was the restaurant, so we both had a good swim and dinner. Only problem with sleep was a door gap at the bottom of the door that let in too much light from the corridor, but beds very comfortable. August 14, 2014
Rated 5.0 out of 5.0 by Consistent Standard We have stayed in many Holiday Inns and this is certainaly one of the best. It is in a pleasant semi rural setting on the outskirts of Cambridge but with good transport links to the centre. The room was clean and comfortable. The facilities in the hotel were excellent. The service was of the high standard we have come to expect of all Holiday Inns. The waitresses deserve a particular mention being efficient but at the same time chatty and showing a genuine interest in us. We would not hesitate to recommend this hotel to anyone contemplating a visit to Cambridge. August 13, 2014
Rated 4.0 out of 5.0 by Well done As Platinum Member of IHG Club, I received an upgarde to one of the new Executive Rooms, which was nice, compared to the dated Standard Rooms. Very friendly staff. Outstanding Breakfast choice. Cambridge seems not to have enough 4-star hotels, as the rates are always quite high. August 11, 2014
Rated 3.0 out of 5.0 by Disappointing Weekend Stayed two nights to attend a wedding locally. The staff were great, attentive and friendly, however the food left a lot to be desired, as it appeared to be commercially produced, not freshly prepared. Not what we expected at these prices. Four star prices, two star quality. The room was a little tired, and the fridge did not work. August 10, 2014
Rated 5.0 out of 5.0 by A comfortable and nice hotel Everything is fine, the only problem is the distance between the hotel and the centre of Cambridge. The cost of taxis must be considered. Maybe in the future a shuttle could be a good idea August 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn The overall feel of the Holiday Inn was good. The rooms felt a little dated and could do with some modernising but only from an esthetic point of view. The choice of TV channels could have been better and although it is not any fault of the Holiday Inn I really struggled to get any mobile reception within the hotel (Vodafone). The staff were friendly and helpful but breakfast did feel a little chaotic with too many staff on hand. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable and good people working at Holiday Inn I have stayed at the Cambridge HI every week since Jan 2014. The staff are very good, but sometimes the welcome and room service is not what you would like to expect. Sometimes small details are forgotten such as register points for IHG, Paper, Alarm Calls not happening when requested. 24hour items on menu are not available because the Chef has gone home! The rooms could also do with a refresh. Many of them look a little tired around the edges. The menu has pretty much stayed the same in this time as well. Having said that overall it is a pleasant experience. August 4, 2014
Rated 2.0 out of 5.0 by Okay, but could easily be better Rooms need modernising, with my first room smelt of smoke. While not in central Cambridge, the hotel is set in pleasant grounds, and has a gym and swimming pool. July 26, 2014
Rated 5.0 out of 5.0 by Best Cambridge Hotel No beter hotel serving visit to Cambridge or Duxford. Excellent staff, facilities and overall value July 25, 2014
Rated 2.0 out of 5.0 by Poor nights sleep A range of issues with keys, service and noise levels. July 24, 2014
Rated 3.0 out of 5.0 by Disappointing given the cost Premium rates for substandard service and maintenance. Little ambiance in the place and staffed predominantly by eastern Europeans only just learning English. A real disappointment was the restaurant, where tables are crammed in and there is insufficient space to move about at Breakfast. Formulaic hotel being passed off at premium prices. July 22, 2014
Rated 5.0 out of 5.0 by Excellent Service Despite checking in at 01:15 the guys on reception offered to make a snack for me, very welcoming after a long day and night at work. Excellent service. July 22, 2014
Rated 3.0 out of 5.0 Over-charge of my stay I was over-charged for June/15, on top of the stay from June/15-June/21. Please cancel the over-charge on June/15, thanks! July 18, 2014
Rated 5.0 out of 5.0 by Great place to stay We were there for one night only for the start of the Tour de France the next morning. We checked in late which was effortless and quick. The hotel was busy but we did not feel rushed. The room only had one bed and we wanted two so a gentleman was sent within 15 minutes to make up the sofa bed. He was pleasant and happy to help. The bar was busy but we enjoyed a couple of quiet drinks. The room was clean and comfortable for our one night stay, also quiet which is always a bonus in a hotel. It's a convenient location for Cambridge, with a bus stop literally across the street to take you into the city centre. Would definitely stay again and highly recommend it. July 17, 2014
Rated 5.0 out of 5.0 by nice hotel good parking staff very good and the breakfast,s were excellent July 16, 2014
Rated 5.0 out of 5.0 by good place to stay an excellent hotel well positioned and restful environment would return if staying in area staff very pleasant mattress could be a bit softer but thats a personal choice the hotel had a warm sacure feel and excellent walking within it envoirons also the horses were a nice addition next door July 15, 2014
Rated 3.0 out of 5.0 by A bit dated and average As a platinum IHG member I was upgraded to an "executive" room but found it to be a bit dated. I would not rush back, just because the building is older and the rooms not as good as a modern HI Express for example. The staff were good. July 15, 2014
Rated 4.0 out of 5.0 by Could be better hotel with good maintenace. Have made the problems quite clearly in my report back regarding a more specific problems. It may be we were unfortunate in the room we were assigned, but have no way of knowing. It would be unfair to holiday Inn who I have used if these issues had not been reported, enabling the Cambridge team to put things right and at the same time check other rooms in same areas to see the standard, or lack of standard and detail like 'plumbing and light bulbs had not been checked. this would only take 2 minutes per room, but keep the standard of Holiday Inn at the expected level. Thanks July 14, 2014
Rated 4.0 out of 5.0 by Business Good location, perfect for overnight stay for business. Wil use more of the facilities (ie pool) on next visit July 14, 2014
Rated 4.0 out of 5.0 by Great hotel for the price Definitely one of the better Holiday Inn's. The food in the restaurant is much better quality and the staff were lovely. We would be happy to go again. July 14, 2014
Rated 4.0 out of 5.0 by Great venue, pleasant health club Always my favorite for Cambridge, set in beautiful grounds on the outskirts of Cambridge with a great Health club and pool. Staff are friendly and the layout is great for meetings, quite a hike to your room, and no lift if you are on the first floor that I could find, but I'm sure there is a way if your bags are too heavy. Always seems to be busy at reception desk but it's a minor point. The Wi-Fi was down for the whole time I was there which was a problem, but down to the service provider rather than the hotel July 10, 2014
Rated 3.0 out of 5.0 by Disappointing Disappointed that wifi access wasn't free, not told that we could access free wifi till we were checking out Food very average and warm rather than hot, disappointing as we entertained guests with us July 9, 2014
Rated 4.0 out of 5.0 by good location, ambience, food and great service. bathrooms need upgrading urgently. Otherwise no issues. Great stay, enjoyed thoroughly July 8, 2014
Rated 4.0 out of 5.0 by short stay in July 2014 this is the 3rd time we have stayed at this hotel and we have had the same room each time! Happy with this, because we were traveling with our 13 and 17 year old children and they need a proper bed to sleep in- not a sofa bed. The 2 double bed room are a god send. staff great and very helpful esp the reception team, although it would have been useful to know that the dinner bed and breakfast tariff we booked was actually for 2 people at dinner and not the 4 people in the room!. food was Ok. A little slow to come even by a hotel standard but it was tasty enough when it came. would stay here again for the reasonable price and location and pool free wifi as a club member was a bonus as it started the day before we arrived July 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn Cambridge Fully Satisfied and the next time in Cambridge I would be more than happy to return. July 7, 2014
Rated 5.0 out of 5.0 by Brilliant accomodation and service. Staff, rooms and facilities all great and staff helpful. Was attending a update course at hotel and meeting rooms, equipment and food all fantastic. Nothing was too much trouble for the staff and were always helpful and courteous. June 27, 2014
Rated 2.0 out of 5.0 by Poor quality room for HI The room in poor decorative order, badly in need of painting as a minimum, but really overdue refurbishment. It was probably clean but didn't feel like it was. Staff were good, slept well, shame about the room. June 26, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn experience Great staff at this holiday inn, best I have experienced at any holiday inn. Great customer service and nothing was too much trouble. Bar June 24, 2014
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