Rated 4.1 out of 5 by 219
Rated 5.0 out of 5.0 by bartdj Superb attention to our needs
Just had a two night stay for a trip to Newmarket races - this was an excellent base for the weekend. The thing that impressed us most however was the special help we received from Laura and the restaurant team in dealing with our special dietary needs. My partner has gluten and dairy allergies, which as a combination is very limiting at times. Laura was able to speak to the chef for our dinner on the first night and make arrangements for a lovely meal, and also plans for breakfasts for the following mornings. Gluten-free bread was available, and brekafast items specially prepared rather than from the buffet (to avoid cross contamination). And by the second morning there were even gluten-free sausages which had been sourced overnight - superb service.
The icing on the cake though was a call to our room on Saturday morning as we were getting ready for our trip to the races. Laura called to ask if we had made any lunch plans, as she'd been thinking about how difficult it could be for us to get somthing at the racecourse. She went on to offer some gluten-free sandwiches made to order and arranged for these to be ready at the reception desk for our departure. And on our return in the evening Laura came to find us in the bar and check we'd had a great day - brilliant customer care.
If there were one thing that could be improved then it would be the speed of service at times - breakfast times were fairly busy in the restaurant and the staff were stretched at times to keep up with drink requests and topping up the breads and pastries - but overall this was just a small issue in comparison to the superb quality of service we received.
May 6, 2014
Rated 5.0 out of 5.0 by Fatboyowen Very helpful staff
As we were doing a charity cycle ride the next day, the reception staff allowed us to store our bikes in the hotel overnight. They also allowed us to use the showers in the gym when we returned from our ride.
April 30, 2014
Rated 5.0 out of 5.0 by Tony P One of the best places to stay in Cambridge for business
The staff are genuinely really nice and absolutely nothing is a problem. The gym is excellent and the lounge and bar area relaxing.
The executive room was very comfortable but on the last visit I had a standard double which was average.
I had to leave early in the morning so the restaurant made me a toasted bacon and egg sandwich and Starbucks latte to go :)
Top marks. Thank you HI.
April 29, 2014
Rated 5.0 out of 5.0 by Karenjo Top Hotel
We enjoyed our stay very much and was well looked after by the staff.
April 23, 2014
Rated 5.0 out of 5.0 by hamman Location and value for money
Very impressed with the setting, set back from the A14 certainly a plus point compared to competitors. The room was very spacious and comfortable with all the amenities we required. Breakfast was excellent and all of the staff were friendly and amenable from booking in to checking out. We will certainly return.
April 22, 2014
Rated 5.0 out of 5.0 by CLH11 Huge room for family of 5.
We were very pleased with our room which accommodated us (2 adults and 3 children) very comfortably. It was great to find a hotel that accepts more than 2 adults and 2 children in one room. Pool etc. and the location were great too. It was a very quick drive to the nearest Park and Ride into Cambridge. Overall a very good experience.
April 22, 2014
Rated 4.0 out of 5.0 by michel89 very good hotel with a nice lobby, bar, breakfast room
The hotel is in general very good. The public rooms are verry modern and nice. It was very nice to find a gym, sauna and pool area. The hotel is located near a autobahn and it could be a little bit loud ( dependend on the room location) and is outside of the city. The employees are very friendly!
April 12, 2014
Rated 4.0 out of 5.0 by SPELL Only Carvery available in the Restaurant on Saturday last week!
Exec Room was good and comfortable, however hallways and room doors let the ambiance down, feels like a conference venue rather than a proper hotel due to this and a very elongated layout.
Was very disappointed that an a proper a la carte menu was not available on a Saturday evening.
On the edge of Cambridge, quiet location even if near the dual road.
April 9, 2014
Rated 5.0 out of 5.0 by Anne0710 Wedding at hotel
My daughter got married at the Holiday Inn, Cambridge
On Saturday 29th Marcg, I cannot fault the staff, even the waitress
Was lovely and stayed after her shift the next day to see my daughter in her dress! Peter and Laura were our main people to organise everything and they were superb,
Now, I have a suggestion, the ONLY thing I can recommend
Is that the hotel should have a special bridal suite, I feel it should be closer to the ceremony room and have a 4 poster bed maybe and a bottle of champagne waiting for the newly weds
Considering our stay was from Friday afternoon to Sunday lunchtime attending a wedding I think it's amazing that I can
Only think of one suggestion and not a single moan !
April 2, 2014
Rated 4.0 out of 5.0 by Fz9hml Not a bad hotel shame about the Menu choices
Not enough variety in restaurant and room service choices. Room basic for price paid.
March 30, 2014
Rated 4.0 out of 5.0 by bomberboss10 Bonus Points used
Enjoyed a non business visit using points from my IHG membership. Good welcome and excellent service at check in.
Reasonable bar food from a limited menu
Friendly health centre staff
March 30, 2014
Rated 1.0 out of 5.0 by lucifer725 incomprehensible holiday inn hotel
Too expensive room rate maybe comes from the location close to science park. :(
Internet access of complimentary platinum benefit was too slow and even when I used paid access (quite expensive than crowne plaza london the city), it was slow. :(
And the mobile connectivity (3G) was poor.
There was no complimentary room upgrade for platinum member and no comments about this. :(
Room condition is old and poor in consideration of expensive rate. :(
The restaurent provides under average level of food. The only thing I liked is just breakfast. There is an old woman and her sunny fried egg was good to enjoy.
I don't want to stay there any more. I couldn't enjoy any platinum benefits. It seems there is no hospitality for platinum members on the contrary to Intercontinental or Crowne plaza.
March 29, 2014
Rated 5.0 out of 5.0 by ChrisyB Staff Extremely Helpful
I have stayed at this HI Lakeview a number of times and each and every time the staff are very friendly and helpful. Thank you to them all it makes a stay over for work stay much more endurable and pleasant.
March 24, 2014
Rated 3.0 out of 5.0 by AndyK2 Fix the banging interconnecting door!
A comfortable hotel with a well equiped gym and spa. Would have given a higher rating if it hadn't have been for the interconnecting door banging shut every time somebody passed through! Should be easy to fix this.
March 24, 2014
Rated 2.0 out of 5.0 by Loolabell Cheap stay, average accommodation
The room was acceptable if not in need of a make over. The food was excellent.
The gym and pool facilities would have been great if they weren't so dirty and in need of an uplift.
A dirty scum mark surrounded the pool. The changing rooms were filthy with mould in the shower area. Not great for first impressions.
The hotel was peaceful and the staff very attentive.
March 13, 2014
Rated 5.0 out of 5.0 by Army1932 One of the best Holiday Inns I have stayed in
Holiday Inns do vary but Cambridge was one of the very best. The site is good despite being close to the busy A14. We couldn't hear any traffic noise inside the hotel. Parking was easy and we weren't charged for the privilege - brilliant. All the staff were pleasant, helpful and polite.
We didn't use the swimming pool but it looked to be very inviting. Our friends used the gym and found it to be well maintained and a good asset.
Breakfasts and bar meals were excellent - we didn't use the restaurant for other meals but the menu looked good.
Our room was extremely good - roomy, comfortable and very clean. I am a disabled wheelchair user and so had a room with adaptations. However, one grouse about Holiday Inns in general - not specific to this one. I have only discovered one Holiday Inn that has a level access shower (Sheffield Victoria). How a wheelchair user can be expected to use a shower over a bath I do not understand.
March 13, 2014
Rated 4.0 out of 5.0 by Achillies Nice and Friendly
Nice friendly staff at reception, both booking in and booking out, the bar and restaurant. Food was good and the service was quick and efficient.
March 8, 2014
Rated 3.0 out of 5.0 by hashford Nice for a weekend break
I like the Holiday Inn chain, I think they offer comfortable and reasonably high quality hotel accommodation without going into silly prices, and I use them quite a lot. What I find is that although the basic offering is much the same everywhere, the quality of the delivery can vary a lot from hotel to hotel.
This hotel is larger than most and seems to be aimed at serving tourists and holidaymakers (rather than business travellers); what this means is that they are less bothered about repeat business and more concerned with keeping costs down . The room was a considerable walk from the Reception area, down long boxy boring corridors. The room itself was OK, but the standard of decor wasn't great and the standard of maintenance was poor - for example the shower head leaked and flooded the bathroom floor.
However staff were pleasant and helpful, the leisure centre was lovely, and the bar food & drink was good quality at reasonable value. I would visit again if I needed a hotel in the area.
March 5, 2014
Rated 4.0 out of 5.0 by Telles Good all rounder
This is a good hotel, clean, friendly and good facilities; The room was spacious & very comfortable; we are a couple with 2 children and the pool facilities were perfect for this and the small outdoor playground too. Only a couple of gripes - we had a meal and spa treatment and overcharged for both, in fact there was a long queue for checkout as most people seemed to be querying their bills & although these were rectified swiftly, do check. Also I had 2 30 minute spa treatments, 1 lasted 20 minutes the second not much more and when I queried this was told it was give or take not an exact timing which isn't good enough really and I wouldn't use this facility again - not worth the money. Finally - the chairs in the bar and lounge had very low backs and so were very uncomfortable so you couldn't relax there for long.
Otherwise it's a great hotel and will definitely go back - soon.
February 27, 2014
Rated 5.0 out of 5.0 by MrsLady23 Thank you for a Lovely stay at Holiday Inn Cambridge
I really enjoyed my stay in this hotel. We visit Cambridge several times a year and always book a room at Holiday Inn. The staff are lovely, the room is always immaculate and bed comfortable.
The best feature is the lovely swimming pool where we like to relax after a long drive. It is very family friendly. The breakfast is an amazing choice and a real treat for my husband.
I would always recommend this Hotel.
February 25, 2014
Rated 4.0 out of 5.0 by KarlMJ Good bed and restaurant but too expensive
My room was good, nothing spectacular, but good, and I had a good night's sleep. I had dinner at the restaurant, which was very good. The only major problem was the price (which would indicate a 5-star hotel, which it certainly isn't) and the fact that WiFi costs extra and you pay for continuous time which you can't save for later. The WiFi fee was also unusually expensive (at least in international comparison). Other than this, a rather good hotel overall.
February 23, 2014
Rated 4.0 out of 5.0 quiet location
Hotel easy to find in a lovely rural setting ,very quiet area and for us within walking distance ( only 2 miles) of the town centre.(only in the dry not if it was raining), but for seniors on a bus route , on the main Cambridge road.(just over main A14).
The carvery was good value and a mixed choice of meat, fish and vegetarian.
We enjoyed our stay and would recommend it to others.
February 22, 2014
Rated 5.0 out of 5.0 by simon27 fantastic service
was a very pleasant stay, would definitely recommend and stay again. the service was great and the food was really good. the bed were quite hard to drag yourselves out of tho for being to comfy.
February 19, 2014
Rated 5.0 out of 5.0 by Marie 1958 Lovely room very impressed
I was very impressed with the holiday inn From the service as soon as we arrived to the breakfast every was lovely
February 13, 2014
Rated 3.0 out of 5.0 by Lady M Could do better
Would have been a good hotel but small details let them down. Toilet seat was cracked, smoke alarm battery was low which meant the alarm flashed all night. Bill on check out was incorrect, a number of incidentals had been added to bill that we hadn't had. We were offered a newspaper of our choice in the morning on checked in, this never arrived. Had pre-booked dinner in hotel and although the food was ok, well presented, they forgot my drink and when it arrived the glass was warm as if it had just come out of the dishwasher. Due to small numbers dinning waiting staff started to clear the dinning room whilst we were still eating, the smell of blown out candles isn't pleasant and made us feel we were in the way. It was only 8pm.
There was no lift to bedrooms even though the building did not look terribly old.
January 26, 2014
Rated 4.0 out of 5.0 by maighe comfortable and pleasant
I keep returning to this hotel because of its overall quality. Every aspect is above average and the staff are professionaland well trained.
At busy times, in the dining room there may be some room for improvement in such things as appropriate seating of customers with special needs and keeping supplies topped up.
these are very specific items and the general high quality of the experience must still be recognised.
January 15, 2014
Rated 4.0 out of 5.0 by Peter155 Nice hotel
Nice rooms and quality breakfast
The gym and swimming pool are nice.
January 6, 2014
Rated 3.0 out of 5.0 by Pashley Convoluted booking system
Tried to book 11 rooms through central reservations - not possible
Tried to book 11 rooms through online - not possible
Tried to book 11 rooms through events team as advised - told there is no capacity at the hotel.
Ended up booking 9 rooms through central reservations and 2 rooms online. That's 11 rooms for 2 nights but as they were on different rates it meant 22 bookings in all - crazy.
On arrival we found that the bookings were all messed up and it took about 2 hours of my time to sort them out. The hotel staff tried their best to work with the ridiculous IHG booking system. I am still unaware of the reason for the confusion as I was told by reception staff that this does happen due to the booking system.
1st night rate was dinner bed and breakfast. Was told restaurant will be open. Family member who is a celiac phoned 2 days before stay and was told restaurant would be open.
On arrival found the restaurant was closed that day - very very poor service.
Told that we can order off the bar menu to the value of £12. Most mains were over £12. We complained so acting manager said we could purchase to a value of £20 per head. Not acceptable as we we're expecting 3 courses and £20 would not cover that.
Eventually manager said they would put together a menu for us with 2 choices per course - so much stress to sort that out.
Also there were no tables laid up but they did so when we asked them to look after us properly.
All in all a very poor experience of IHG. Given that we've used Holiday Inns for our Christmas get togethers for 6 of the last 9 years we did expect things to go a little more smoothly.
We will look at non IHG hotels in the future for any of our bookings.
The hotel staff were friendly and helped the best they could but there is a very sour taste left in my mouth about this years stay.
January 4, 2014
Rated 5.0 out of 5.0 by scuttles Great customer service and very friendly staff..!
We stayed for a short 2 day break between xmas and the new year.
When we arrived, we were disappointed to be told the restaurant was closed, even though we had booked a Bed, Breakfast and Dinner package.
The reception and bar staff seemed stressed that we were not the first to complain about the poor communication when booking (i.e. no mention of the closed restaurant over the holiday period), but we could not fault how much they went out of their way to ensure we had fantastic meals from the bar menu and nothing was to much trouble to ask for and all taken care off without any additional expense to ourselves.
The hotel is kept spotlessly clean (same for our room) by more friendly staff, always walking around with a smile and happy to see you.
Highly recommend the hotel based on the great customer care, facilities (swimming pool, gym, etc..) and excellent quality of the food.
January 2, 2014
Rated 4.0 out of 5.0 by Lindyx Great stay
Lovely hotel, nice staff, clean room and very quiet.
Love the pool and gym.
January 2, 2014