Rated 3.4 out of 5 by 45
Rated 1.0 out of 5.0 by Hockeymachine Horrible weekend
I don t know where to start. But here I go ....
Dirty room ....stained towels
Pool water cloudy
Hallways dirty and loud
Restaurant food overpriced and not good... waffles tasted like they were one week old dry and smelly... one egg $7 crazy
One hr wait at check in. One person at front desk
Spiders on walls in many places in room
USED Condom behind chair in my room
Never again will I stay here!
January 18, 2013
Rated 1.0 out of 5.0 by Domenico2184 Disappointed sojourn this time
3 or 4 times a year we visit our son in Hespeler and have stayed at your inn with pleasure. Our latest stay has been a disappointment because of the poor customer service extended to us and we will not be staying at the Holiday Inn again.
When the reservation was made by phone last week Saturday, my wife had already looked at the rates on the internet and knew what charge to expect. She was quoted a $10 higher rate and when she asked why was told that a better room location was being offered. Obviously, the inn was up-selling. My wife disputed this and in the end the extra $10 charge was removed.
I am 80 years old and the 4 hour drive from home to the inn is a tiring one for me. My wife asked if we could check in about 2:00 on Christmas Day so that I could rest before meeting with family at 4:00. She was told that check-in time is 4:00 and that we must phone in during the afternoon to ascertain if a room was ready for an earlier check-in. As it turned out, we arrived at 2:00 and went straight to the inn and it was virtually empty. There were about a dozen cars in the lot.
On our previous stays the desk clerk informed us of the continental breakfast that is served. On this visit we were not told and on Boxing Day morning, there was no indication that the breakfast was being served. We went to Tim Horton's down the street for breakfast.
Over the course of my years, I have learned that it is little things like these that make or break a relationship, be it in business or personally. This was a Christmas Day overnight stay and I am disappointed that your staff was not more pleasant and helpful. My overall impression is that your inn is strictly that ... an inn ...a place to sleep and shower ... with no people warmth or hospitality extended.
I will not be staying at the Holiday Inn on my next visit to Hespeler.
December 27, 2012
Rated 5.0 out of 5.0 by DAYCOREP AUTOMOTIVE INDUSTRY SALES REP
I continually make this one of my stops during my regular visits to the Cambridge area.
Courteous staff, who have a knack for recognizing me by name the moment i walk thru the door.Awesome nightime meals served in the Fireside lounge.Comfy beds...........great value for the money.
Always extra's for Priority Club members , whether it be an upgrade or an extra drink with your meal.
This location is always on my radar..............
Thank you Staff for a job well done.!!
December 10, 2012
Rated 4.0 out of 5.0 by PeterboroPete Good to stay at!
I have stayed here several times and never had any issues.
November 17, 2012
Rated 1.0 out of 5.0 by NotaHappyTraveler Very Unsatisfied
Stayed for two nights for a hockey tournament. Rooms, hallways and pool area were all way to hot with heat blasting all the time. Needed to have patio door open in room and A/C on in November in order for it to be cool enough to sleep at night. WiFi was unreliable and slow. High Def TV in room with Low Def cable connection made TV watching very poor. Also unable to connect Xbox to TV to keep kids occupied as it was locked out to having the inputs changed. Room service overcharged our meal and added in charges without notification.
November 12, 2012
Rated 5.0 out of 5.0 by stevel above excellence in all aspects
Stayed for buisness and was very impressed with all aspects of this facility.
November 8, 2012
Rated 1.0 out of 5.0 by Road84 Worst Holiday Inn Ever
I will never stay at this location again....Rooms were like stepping back into the 70's, then add dirty.....There are no benefits to being a Priority Club member at this location...
Guest laundry available if you could stand standing in a floor covered in dirty water and the scare from what was growing in the dryer!!!
October 27, 2012