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Rated 4.0 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Great customer service All of the hotel staff were very friendly and accommodating. Rooms were clean and quiet. September 2, 2015
Rated 4.0 out of 5.0 by Great value for family stays. Efficient and friendly staff throughout the hotel. Kids eat free a bonus. Pool and leisure spaces were well set up and enjoyed by all. Very convenient location. August 31, 2015
Rated 5.0 out of 5.0 by Room was great! Hadn't been in the area for a long time. Was greeted warmly by staff, room was clean and bed was comfortable. Stayed on the ground floor by a busy road and room was quiet. August 31, 2015
Rated 1.0 out of 5.0 by Updated sign for Online Picture, rooms circa 1980 The worst Holiday Inn I have ever stayed at. I couldn't walk down the halls without covering my nose and mouth because the carpet smelled too bad. The manager seemed attentive, but the rest of the staff seemed more bored, and preoccupied with personal conversations than anything else. The rooms haven't been updated. I stayed in a "Suite" that didn't have a desk to work from. They messed up my points assignment that required an additional call to Holiday inn to correct. Nothing good to say here. This is the last straw for me, time to switch hotel brands. August 24, 2015
Rated 1.0 out of 5.0 by Quite dissapointing Very dated hotel. More like a budget hotel than a Holiday Inn. Last time I will stay here. Seems like destination for large work crews for longer term stays. August 24, 2015
Rated 5.0 out of 5.0 by Very friendly staff. Comfortable room and dining The staff was very helpful and very friendly. Every person I passed said good morning or hello. Just a nice atmosphere. The hotel is older but well taken care of. The outdoor and indoor pools are much larger than most hotel pools and the pool areas were clean and pleasant looking. We had a nice buffett breakfast in the hotel restaurant. Again the staff was very friendly. The rooms was clean and the beds were comfortable. The bath area is a bit small but that was not a problem. The rest of the room had plenty of space. Overall a very nice experilence. August 17, 2015
Rated 3.0 out of 5.0 by Hotel for your Ca,bridge area "Safari" Grandma and Grandpa #yours truly# overnighted at the Cambridge-Hespeler Galt property as a part of a summer getaway to visit African Lion Safari with our grandson #13# and his friend. I remember staying at this same property 25 years ago with our three children... fond memories. Overall, this Holiday Inn property is "tired" and showing its age although the staff do a great job of keeping everything ship-shape and friendly. There is the odd whiff of cigarette smoke that you will encounter... hard to get 3 decades of smoke out of a building even a decade or more after a strict no smoking policy was implemented. The sauna, which you rarely see at properties now, is a nice feature as is the indoor and outdoor (both heated) pools. I would recommend this property for families and travellers seeking good value for money but willing to accept the graceful age of the property. You can get better but would have to pay more for that experience. Hopefully, this Holiday Inn will receive some more tender-loving and refurbishments/upgrades and continue to operate for years to come. August 16, 2015
Rated 5.0 out of 5.0 by the property could use attention needs to be maintained If it were not for the staff I would change hotels. great people and service. Lounge ,breakfast, maids,front desk, support personnel August 15, 2015
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