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Rated 3.9 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Always Top Notch This location always delivers when it comes to superior customer service. Front End staff always go the extra mile to make sure your visit is pleasant and worry-free. Room very comfortable and restaurant offers a good variety of items that are delicious. July 28, 2014
Rated 5.0 out of 5.0 by Great stay I treated my daughters and grandchildren to an overnight stay on a package deal for African Lion Safari. Great value. Room, restaurant and both swimming pools very clean. I have never stayed in a hotel with such friendly and helpful staff such as this! Even the rollaway cot was comfortable! July 27, 2014
Rated 5.0 out of 5.0 by Always super staff The staff are the best in the area. Never have I been this happy to recommend a hotel. The building maybe an older one but it is the people that work there that keeps me coming back. July 25, 2014
Rated 4.0 out of 5.0 by From Ajax The Hotel was Great for the most part but the outdoor pool, is not Wheel chair accessible. This was disappointing as the main purpose of the trip to relax around the pool for the day. July 22, 2014
Rated 5.0 out of 5.0 by Business Trips Rooms are average and a little dated, but clean. Staff are excellent, especially in the restaurant and bar. July 21, 2014
Rated 5.0 out of 5.0 by Great place to stay for sports teams We were at hotel for lacrosse tournament. The staff were excellent. The girls loved the outdoor pool. We loved the park like setting. I don't normally write reviews but some of your staff made an impression on us and i want to acknowledge their commendable gestures. Donna was the best!!! Please let her know. She is a very hard worker. She never stopped cleaning up and getting towels. Her forehead was dripping with sweat but she always had a smile on her face and went out of her way to make our stay great. I don;t know who the staff member was but our girls had wet uniforms from the rain and the pay dryer was not working well. One of the hotel staff took their uniforms and dried them in the hotel dryer . I have stayed at other hotels that don't like sports teams because of the number of kids and noise and they are usually very militant in enforcing rules. We did not have this experience at Cambridge Holiday Inn. The supervisor did have to remind some of our team members and parents of the pool rules but she was professional and pleasant when handling the situation. Its nice to see staff with common sense. Front desk staff was great and made check in easy. We will be back.!!! Thank-you July 16, 2014
Rated 5.0 out of 5.0 by Great African Lion Safari Package! - We were greeted upon arrival with all the information and tickets included with the African Lion Safari package. - I was very pleased with the service and easy check in and out. - Breakfast was great and service the service was awesome! - We felt like family with our stay. - I would definitely come and stay here again! Thank you Holiday Inn Cambridge! =) July 14, 2014
Rated 5.0 out of 5.0 by Perfect family spot! My family of 5 stayed one night with the African lion safari package. The value was fantastic! My children ate free and loved the outdoor pool. The staff were extremely friendly and helpful. I cannot say enough about our experience. I would recommend this Holiday Inn to anyone! July 13, 2014
Rated 5.0 out of 5.0 by Comfortable hotel with attentive staff Great hotel in Cambridge Canada. Very attentive staff with a great bar/lounge area and restaurant. July 13, 2014
Rated 4.0 out of 5.0 by Great outdoor pool Staff are great. The location is very good. All arenas in Kitchener were within 30 minutes. Included hot breakfast was good - could have been a little quicker to get people seated. Overall a good stay. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The location is not ideal as there is a round-about to negotiate when coming from North of the hotel. This can be a little confusing if you are not familiar with ythe process or the traffic is busyj July 6, 2014
Rated 4.0 out of 5.0 Excape from life It's a very busy work year compared to the last 5. We just want a place close by that has a pool and is quiet. Little effort is required to just go there and check in, we can do it at very short notice. Everything we need is there or within walking distance, no driving, that's what I like. July 1, 2014
Rated 5.0 out of 5.0 by K & P We got married here June 14 and my new husband and I have not one complaint about our stay. Our accommodations suited us perfectly, our wedding ceremony, cocktail hour room, reception room, food, service, staff, everything was wonderful. Prepping in our room before the wedding, myself and my MOH and brides maids, we needed low back chairs and extension cords and as soon as we called the front desk, these items were brought to us as if we were the only people in the Hotel that mattered. Our decorations were set up just as we had pictured and the room was perfect. We want to thank the Holiday Inn for having everything done that we asked, for our special day. The staff stopped all issues from getting to myself and my husband on the day of our wedding, they caught it, fixed it and all was good. I thank them for making sure our day went smoothly and 'glitch' free. Our family and friends all had a wonderful time. the staff accommodated babies and food allergies, etc. We appreciate everything that was done for us on this weekend and with a very large amount of "thumbs up" and with sincerest recommendations, people in town or just visiting, you should stay here or host an event, wedding, party etc. From myself, my husband and our 2 boys, we thank you again Holiday Inn and servers, planners, cooks, management and especially FREE for making our wedding weekend special and memorable. June 25, 2014
Rated 2.0 out of 5.0 by Needs an update badly I've stayed at a few Holiday Inns and this one was by far the worst. I don't expect much from a Holiday Inn but I expect more than what this one offers. The lighting is dingy and depressing, the rooms small and cramped, especially the bathroom (forget having more than one person use it at the same time, the door swings through the spot where you stand to use the sink). The overall condition of the property is rundown with paint flaking off the exterior in large chunks that are simply left to sit at the base of the wall with no attempt made to clean it up. It's a little smelly. The staff, however, were pleasant and helpful. June 20, 2014
Rated 5.0 out of 5.0 by Great meeting Very good conference area. The food served during the conference was excellent. Very clean and comfortable rooms. I would definitely recommend. June 17, 2014
Rated 4.0 out of 5.0 by convenient location and relaxing stay thank you to a very friendly helpful staff who always took the time to assist and show respect to us. Room was quiet and comfortable. June 12, 2014
Rated 4.0 out of 5.0 by clean room room was very clean and comfortable to stay at my wife and i enjoyed our stay and will be back in the area as i do alot of business in the area June 10, 2014
Rated 4.0 out of 5.0 by Appreciated the upgrade The room smelled musty and smokey. Fortunately the reception lady was vey nice as well as the other lady. We were upgraded and helped with moving to the new room. June 9, 2014
Rated 3.0 out of 5.0 by Comfortable Bed, Everything else in need of updating. This hotel is horribly overdue for an upgrade. And the place reeks of smoke. Even in the Executive Business Wing. This is 2014. Make the hotel non-smoking. Update the bathrooms and clean the grounds. I stay here almost every week because the biggest attraction to this place is the location. The rate is slightly lower than others in the area but not in line with how poor the property is. The hot tub was closed for over a month and the pool is gross. If there was another IHG property closer I would likely not be staying here ever again. The brightsides...the staff are young but very friendly and attentive. The breakfast in the dining room is unreal and great service there too. I have heard the dinners (steaks) are great too but have opted to go out most nights. June 1, 2014
Rated 5.0 out of 5.0 by happy people and slept well The front staff went above and beyond what I am sure they are paid for. They really kept the team happy and the parents as well. They helped out where it was needed and let us enjoy our stay as a team and let us stay together when need be. May 30, 2014
Rated 2.0 out of 5.0 by Needs a good cleaning and some renovations Hotel seems dated and is in some need of renovations. We had to change rooms due to an overwhelming smell of smoke (even though we were in a non-smoking room) and two other families in our group had to change rooms due to the smell of sewage in their rooms. Fortunately it was only a one night stay and we arrived late so we were not there long. We have stayed at this hotel a couple years ago but it seems to have gone downhill since the last time. May 1, 2014
Rated 5.0 out of 5.0 by Great Night! We had a very nice stay at the Holliday Inn Cambridge. Staff was very nice and helpful. The fish tacos we had in the restaurant were amazing and the outside pool in the summer was a great place to lounge and relax. The hotel is a bit older so it doesn't have the perfection of a newly built hotel and could use some renos but It doesn't chsnge the fact that this is still a lovely place to stay. April 14, 2014
Rated 5.0 out of 5.0 by Tall Trainer Had a very positive experience: It felt like a home away from home! The staff was very friendly and accommodating. April 12, 2014
Rated 5.0 out of 5.0 by Amazing Service!! We recently stayed at the Holiday in Cambridge, and thoroughly enjoyed our visit. We dined in the restaurant and were blown away by the quality of the food and the presentation! The food was delicious and served in perfect quantities. When it was plated it looked like it would be suitable for a magazine cover shoot! Thank you for a wonderful stay. We will be repeat clients for sure!! April 9, 2014
Rated 5.0 out of 5.0 by Great Staff! Food in restaurant was amazing. I was referred to this property by a friend and they were right on the money with their description. Sure the hotel is a little older but the staff were some of the friendliest I've ever seen. They were always attentive to my needs and even warmed up my leftovers with no hesitation. I've stayed at hotels that give you funny looks when you ask for this. The beds were comfortable and the pool is huge! Will definitely be returning to this hotel. April 2, 2014
Rated 5.0 out of 5.0 by Another Great Stay Every time I stay at this hotel it gets better, weather its for overnight for work, or for few days of relaxation. The staff always seems to go above what is required in help or assisting guest. I have finally had a chance to use the pool area and must say the hotel takes pride in there work and it was nice to be able to enter a clean and safe pool area. I had just returned from a holiday out of country and arrived very late or very early in the morning, and my check in was quick and painless. Just wish to thank all the staff at the Holiday Inn for another great stay. March 17, 2014
Rated 4.0 out of 5.0 by Older, But Well Kept I've stayed at this hotel several times over the years, as I have business and family connections to Cambridge. I've noticed that, despite its age, this hotel has remained in good condition, and the amenities have improved. I was upgraded to a business suite, with a king size bed, flat screen TV, and a Keurig coffeemaker, all without asking. A minor point, there was only one Keurig K-cup in regular blend, one decaf, and a tea blend. The staff, as always, were extraordinarily helpful, and shortly after my arrival, I was visited personally and asked if everything was as expected. The heated ceramic floor in the washroom is a nice bonus, and reminded me of my home. The bed and pillows were comfortable, and the room was spotless. A small balcony allowed me to get some fresh air without going all the way through the hotel to reach the outside. This is an older building, but it's been maintained, and the furniture was modern. The outstanding service and friendliness of the staff more than makes up for the building's age. February 26, 2014
Rated 5.0 out of 5.0 by Awesome visit Amazing staff, went above and beyond, and the food was phenomenal. Excellent work. February 25, 2014
Rated 5.0 out of 5.0 by relaxing Coming out of the storm it's nice to go to a place that you don't have to worry about anything February 10, 2014
Rated 5.0 out of 5.0 by Great Employees and Excellent Attached Restaurant All of the employees that I have met during my many stays at the hotel have all been incredibly helpful and friendly. The attached Fireside Grill Restaurant is great food at good prices and with great friendly attentive service. Best food in the immediate area, and the servers Jan and Louise are near the best of any restaurant that I've seen.... February 3, 2014
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