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Rated 3.9 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by clean and spacious We found that the hotel was a great place to stay..The beds were comfy, and the room was spaceous, and clean. The pools were well maintained and there were always staff around cleaning and helping. The food was great, and even after the mess up of our ball tournie they did a great job accomadating all of the families for meals. We will be back!! June 22, 2013
Rated 2.0 out of 5.0 by Was not what I had reserved We were attending a dog show there like we have so many times for years. This was the first year for us that they allowed the dogs in the room. I thought great I don't have to leave them in car over night. I booked a room using my points. I called and talked to someone and said I wanted a king bed and that the dogs where going to be in the room with us. They said no problem we except dogs but charge a little extra for the dogs. I was fine with that. When I went to book in they gave me the key to the room. I walked into the room and there was two double beds. Who sleeps in double beds anymore. They are two small. I went right back to the front desk to complain. She they said that their rooms with king beds did not allow dogs just the rooms from about 170 to 192 were the ones for the dogs. I said that is not what I was told when I phoned and reserved the room. She said the only thing she could do for us was give us a room on the second floor that had a king that we could have our dogs in. I have had two knee replacements and walking up down the stairs is painful at times. I then talked to friends to ours that where there with dogs also and they had a king room with dogs in it. Why do you let some and then some not? Not impressed at all and that nothing was done. June 21, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable The room was clean and smelled good. Perhaps an older hotel as the bathroom needed updating but overall, a comfortable stay. The staff was helpful and friendly. I also liked that each room either has a personal balcony or patio! I would stay again :) May 26, 2013
Rated 3.0 out of 5.0 by out dated The room was out dated the decor looked like something out of the 70's This was the first hotel I stayed at that did not have a lamp next to the bed on the night stand. The only reason I stayed at this hotel was because I was using ,my points. and had a small dog which appears it was the only hotel in the area that was pet friendly appears that Canadians arent too pet friendly.... And, Im canadian Until this hotel does a complete restore I wont recommend this hotel Getting to the hotel off of Hwy 401 and finding the hotel was a task since there is construction going on absolutely no signage May 12, 2013
Rated 4.0 out of 5.0 by Comfortable room- Breakfest special not so much As much as we enjoyed our stay and the staff were friendly and welcoming, we were not impressed with the "Hot Breakfast" package. it was not really worth the extra charge The hot breakfast was not hot in fact all of the food was cold! I don't think we should have to pay extra for fried egg as oppose to having the scrambled eggs-as some customers may like eggs but have a sensitivity to textures and can not eat scrambled. Nor should the hash browns be greasy and spicy. This is the first hotel that I stayed in that did not have oatmeal and a variety of fruits as part of the buffet in addition to charging for a different manner of egg. in addition the pipe under the sink in the bathroom leaked therefor we did not use it. Thank goodness there was another sink available in the room. May 3, 2013
Rated 4.0 out of 5.0 by What happened to this hotel I have stayed here many times due to stop over for work. Although the staff has always been amazing ( most of them anyway) I have found the bathrooms are just not as clean as they used to be. Finding private body hair all over the bathroom is disgusting, and this is in every room i have stayed in, i clean the tub MYSELF before i get in the shower, standards have dropped, Why not call houskeeping? if they don't know how to clean a bathroom to begin with, why would it change. Price is steep to stay in an executive suite with dirty bathrooms This is the only IHG in town , they do recognize club members and the walk out patio is great, love the fresh air, rooms are a little worn, but they are clean, and the beds are comfy. Pool i cannot comment on as i have never used it. Food is great - Please take more time to clean the bathrooms !! April 27, 2013
Rated 4.0 out of 5.0 by I would stay again The staff are absolutely wonderful. They are friendly, helpful and caring April 20, 2013
Rated 1.0 out of 5.0 by Great stay The staff was very pleasant. The room was extremely clean. The bed was comfortable and the price was acceptable. Other than the noisy guests heading to their room at 1:00 a.m. and 3:00 a.m,. it was a great place to stay. April 11, 2013
Rated 2.0 out of 5.0 by No fridge in rooms, no idea there was a pool Very disappointed that no fridge in the room, especially since no free breakfast. Also had no idea that there was a pool, the website for this location does not indicate this. Young children travelling very disappointed that couldn't go swimming as bathing suits weren't packed. If you are just looking for a bed to lay your head, this is the hotel. Feel the rate is a bit steep for so little offered. Luckily were in town for a basketball tournament where school was right across street and TIm Horton's around the corner. Priority Club Member options pretty lame, first two of my choices were not available so took two free water bottles, yippee! February 24, 2013
Rated 5.0 out of 5.0 by Great staff and great location. Great staff on overnight when I checked in (Melissa checked me in that night). The room was very spacious and comfortable. The only suggestion is that the rooms do need an fresh new update but in saying that I do love the new linens and bedding that have been added. February 22, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service Great location, staff are always a pleasure, foods good too. January 28, 2013
Rated 1.0 out of 5.0 by Horrible weekend I don t know where to start. But here I go .... Dirty room ....stained towels Pool water cloudy Hallways dirty and loud Restaurant food overpriced and not good... waffles tasted like they were one week old dry and smelly... one egg $7 crazy One hr wait at check in. One person at front desk Spiders on walls in many places in room USED Condom behind chair in my room Never again will I stay here! January 18, 2013
Rated 1.0 out of 5.0 by Disappointed sojourn this time 3 or 4 times a year we visit our son in Hespeler and have stayed at your inn with pleasure. Our latest stay has been a disappointment because of the poor customer service extended to us and we will not be staying at the Holiday Inn again. When the reservation was made by phone last week Saturday, my wife had already looked at the rates on the internet and knew what charge to expect. She was quoted a $10 higher rate and when she asked why was told that a better room location was being offered. Obviously, the inn was up-selling. My wife disputed this and in the end the extra $10 charge was removed. I am 80 years old and the 4 hour drive from home to the inn is a tiring one for me. My wife asked if we could check in about 2:00 on Christmas Day so that I could rest before meeting with family at 4:00. She was told that check-in time is 4:00 and that we must phone in during the afternoon to ascertain if a room was ready for an earlier check-in. As it turned out, we arrived at 2:00 and went straight to the inn and it was virtually empty. There were about a dozen cars in the lot. On our previous stays the desk clerk informed us of the continental breakfast that is served. On this visit we were not told and on Boxing Day morning, there was no indication that the breakfast was being served. We went to Tim Horton's down the street for breakfast. Over the course of my years, I have learned that it is little things like these that make or break a relationship, be it in business or personally. This was a Christmas Day overnight stay and I am disappointed that your staff was not more pleasant and helpful. My overall impression is that your inn is strictly that ... an inn ...a place to sleep and shower ... with no people warmth or hospitality extended. I will not be staying at the Holiday Inn on my next visit to Hespeler. December 27, 2012
Rated 5.0 out of 5.0 by AUTOMOTIVE INDUSTRY SALES REP I continually make this one of my stops during my regular visits to the Cambridge area. Courteous staff, who have a knack for recognizing me by name the moment i walk thru the door.Awesome nightime meals served in the Fireside lounge.Comfy beds...........great value for the money. Always extra's for Priority Club members , whether it be an upgrade or an extra drink with your meal. This location is always on my radar.............. Thank you Staff for a job well done.!! December 10, 2012
Rated 4.0 out of 5.0 by Good to stay at! I have stayed here several times and never had any issues. November 17, 2012
Rated 1.0 out of 5.0 by Very Unsatisfied Stayed for two nights for a hockey tournament. Rooms, hallways and pool area were all way to hot with heat blasting all the time. Needed to have patio door open in room and A/C on in November in order for it to be cool enough to sleep at night. WiFi was unreliable and slow. High Def TV in room with Low Def cable connection made TV watching very poor. Also unable to connect Xbox to TV to keep kids occupied as it was locked out to having the inputs changed. Room service overcharged our meal and added in charges without notification. November 12, 2012
Rated 5.0 out of 5.0 by above excellence in all aspects Stayed for buisness and was very impressed with all aspects of this facility. November 8, 2012
Rated 1.0 out of 5.0 by Worst Holiday Inn Ever I will never stay at this location again....Rooms were like stepping back into the 70's, then add dirty.....There are no benefits to being a Priority Club member at this location... Guest laundry available if you could stand standing in a floor covered in dirty water and the scare from what was growing in the dryer!!! October 27, 2012
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