Rated 3.9 out of 5 by 77
Rated 4.0 out of 5.0 by Coach MC Great outdoor pool
Staff are great. The location is very good. All arenas in Kitchener were within 30 minutes. Included hot breakfast was good - could have been a little quicker to get people seated. Overall a good stay.
July 9, 2014
Rated 5.0 out of 5.0 by Muskybuck Comfortable bed and great service
The location is not ideal as there is a round-about to negotiate when coming from North of the hotel. This can be a little confusing if you are not familiar with ythe process or the traffic is busyj
July 6, 2014
Rated 4.0 out of 5.0 Excape from life
It's a very busy work year compared to the last 5. We just want a place close by that has a pool and is quiet. Little effort is required to just go there and check in, we can do it at very short notice. Everything we need is there or within walking distance, no driving, that's what I like.
July 1, 2014
Rated 5.0 out of 5.0 by KT & PP K & P
We got married here June 14 and my new husband and I have not one complaint about our stay. Our accommodations suited us perfectly, our wedding ceremony, cocktail hour room, reception room, food, service, staff, everything was wonderful. Prepping in our room before the wedding, myself and my MOH and brides maids, we needed low back chairs and extension cords and as soon as we called the front desk, these items were brought to us as if we were the only people in the Hotel that mattered. Our decorations were set up just as we had pictured and the room was perfect. We want to thank the Holiday Inn for having everything done that we asked, for our special day. The staff stopped all issues from getting to myself and my husband on the day of our wedding, they caught it, fixed it and all was good. I thank them for making sure our day went smoothly and 'glitch' free.
Our family and friends all had a wonderful time. the staff accommodated babies and food allergies, etc. We appreciate everything that was done for us on this weekend and with a very large amount of "thumbs up" and with sincerest recommendations, people in town or just visiting, you should stay here or host an event, wedding, party etc.
From myself, my husband and our 2 boys, we thank you again Holiday Inn and servers, planners, cooks, management and especially FREE for making our wedding weekend special and memorable.
June 25, 2014
Rated 2.0 out of 5.0 by dontholidayatthisinn Needs an update badly
I've stayed at a few Holiday Inns and this one was by far the worst. I don't expect much from a Holiday Inn but I expect more than what this one offers. The lighting is dingy and depressing, the rooms small and cramped, especially the bathroom (forget having more than one person use it at the same time, the door swings through the spot where you stand to use the sink). The overall condition of the property is rundown with paint flaking off the exterior in large chunks that are simply left to sit at the base of the wall with no attempt made to clean it up. It's a little smelly.
The staff, however, were pleasant and helpful.
June 20, 2014
Rated 5.0 out of 5.0 by gigi362 Great meeting
Very good conference area.
The food served during the conference was excellent.
Very clean and comfortable rooms.
I would definitely recommend.
June 17, 2014
Rated 4.0 out of 5.0 by Grace14 convenient location and relaxing stay
thank you to a very friendly helpful staff who always took the time to assist and show respect to us. Room was quiet and comfortable.
June 12, 2014
Rated 4.0 out of 5.0 by carter 01 clean room
room was very clean and comfortable to stay at my wife and i enjoyed our stay and will be back in the area as i do alot of business in the area
June 10, 2014
Rated 4.0 out of 5.0 by Jelte Appreciated the upgrade
The room smelled musty and smokey. Fortunately the reception lady was vey nice as well as the other lady. We were upgraded and helped with moving to the new room.
June 9, 2014
Rated 3.0 out of 5.0 by Korix Comfortable Bed, Everything else in need of updating.
This hotel is horribly overdue for an upgrade. And the place reeks of smoke. Even in the Executive Business Wing. This is 2014. Make the hotel non-smoking. Update the bathrooms and clean the grounds.
I stay here almost every week because the biggest attraction to this place is the location. The rate is slightly lower than others in the area but not in line with how poor the property is. The hot tub was closed for over a month and the pool is gross. If there was another IHG property closer I would likely not be staying here ever again.
The brightsides...the staff are young but very friendly and attentive. The breakfast in the dining room is unreal and great service there too. I have heard the dinners (steaks) are great too but have opted to go out most nights.
June 1, 2014
Rated 5.0 out of 5.0 by ecesusie happy people and slept well
The front staff went above and beyond what I am sure they are paid for. They really kept the team happy and the parents as well. They helped out where it was needed and let us enjoy our stay as a team and let us stay together when need be.
May 30, 2014
Rated 2.0 out of 5.0 by Ed45 Needs a good cleaning and some renovations
Hotel seems dated and is in some need of renovations. We had to change rooms due to an overwhelming smell of smoke (even though we were in a non-smoking room) and two other families in our group had to change rooms due to the smell of sewage in their rooms. Fortunately it was only a one night stay and we arrived late so we were not there long. We have stayed at this hotel a couple years ago but it seems to have gone downhill since the last time.
May 1, 2014
Rated 5.0 out of 5.0 by Chrissie30 Great Night!
We had a very nice stay at the Holliday Inn Cambridge. Staff was very nice and helpful. The fish tacos we had in the restaurant were amazing and the outside pool in the summer was a great place to lounge and relax.
The hotel is a bit older so it doesn't have the perfection of a newly built hotel and could use some renos but It doesn't chsnge the fact that this is still a lovely place to stay.
April 14, 2014
Rated 5.0 out of 5.0 by TallTrainer Tall Trainer
Had a very positive experience: It felt like a home away from home!
The staff was very friendly and accommodating.
April 12, 2014
Rated 5.0 out of 5.0 by The Chef's Queen Amazing Service!!
We recently stayed at the Holiday in Cambridge, and thoroughly enjoyed our visit. We dined in the restaurant and were blown away by the quality of the food and the presentation! The food was delicious and served in perfect quantities. When it was plated it looked like it would be suitable for a magazine cover shoot!
Thank you for a wonderful stay. We will be repeat clients for sure!!
April 9, 2014
Rated 5.0 out of 5.0 by Danish Mang Great Staff! Food in restaurant was amazing.
I was referred to this property by a friend and they were right on the money with their description. Sure the hotel is a little older but the staff were some of the friendliest I've ever seen. They were always attentive to my needs and even warmed up my leftovers with no hesitation. I've stayed at hotels that give you funny looks when you ask for this. The beds were comfortable and the pool is huge! Will definitely be returning to this hotel.
April 2, 2014
Rated 5.0 out of 5.0 by binrat69 Another Great Stay
Every time I stay at this hotel it gets better, weather its for overnight for work, or for few days of relaxation. The staff always seems to go above what is required in help or assisting guest. I have finally had a chance to use the pool area and must say the hotel takes pride in there work and it was nice to be able to enter a clean and safe pool area.
I had just returned from a holiday out of country and arrived very late or very early in the morning, and my check in was quick and painless. Just wish to thank all the staff at the Holiday Inn for another great stay.
March 17, 2014
Rated 4.0 out of 5.0 by DH59 Older, But Well Kept
I've stayed at this hotel several times over the years, as I have business and family connections to Cambridge. I've noticed that, despite its age, this hotel has remained in good condition, and the amenities have improved.
I was upgraded to a business suite, with a king size bed, flat screen TV, and a Keurig coffeemaker, all without asking. A minor point, there was only one Keurig K-cup in regular blend, one decaf, and a tea blend.
The staff, as always, were extraordinarily helpful, and shortly after my arrival, I was visited personally and asked if everything was as expected.
The heated ceramic floor in the washroom is a nice bonus, and reminded me of my home. The bed and pillows were comfortable, and the room was spotless. A small balcony allowed me to get some fresh air without going all the way through the hotel to reach the outside.
This is an older building, but it's been maintained, and the furniture was modern. The outstanding service and friendliness of the staff more than makes up for the building's age.
February 26, 2014
Rated 5.0 out of 5.0 by Mr. X77 Awesome visit
Amazing staff, went above and beyond, and the food was phenomenal. Excellent work.
February 25, 2014
Rated 5.0 out of 5.0 by Stan1 relaxing
Coming out of the storm it's nice to go to a place that you don't have to worry about anything
February 10, 2014
Rated 5.0 out of 5.0 by Mark121 Great Employees and Excellent Attached Restaurant
All of the employees that I have met during my many stays at the hotel have all been incredibly helpful and friendly. The attached Fireside Grill Restaurant is great food at good prices and with great friendly attentive service. Best food in the immediate area, and the servers Jan and Louise are near the best of any restaurant that I've seen....
February 3, 2014
Rated 5.0 out of 5.0 by Lucy27 A++++++ Service
This is a long-overdue review. I think I've been staying for a year now at this location!
I am frequently away from home for business and am always happy to return to Holiday Inn in Cambridge for a number of reasons.
It is very apparent that management is selective in their hiring process. Staff members are exceptionally attentive, warm, and friendly, and genuinely so. I appreciate how each department works very hard to make every stay for a guest an enjoyable one. As well, I have observed firsthand how different departments work under stress. Dealing with the public isn't always a walk in the park! I have seen some "demanding" individuals during my stays, and the response of employees has always been professional. Always. They are personable and feel comfortable letting their personalities shine. To me it says a lot about the management style at HI Cambridge.
The rooms are comfortable and clean. The beds are very comfortable ... I love the new pillows! The heated floors in the bathroom are wonderful in the winter. The housekeeping staff do a great job cleaning every time. The hotel is not new, but to me cleanliness is the main concern, and this they have maintained. I have seen little improvements to freshen up the place eg. luxurious pillows, which has made a difference. But the main attraction goes back to the first item in my list ... the People. I've stayed at many hotels, some being brand new, but the people don't compare to the HI Cambridge staff. Kudos!!! I have many a time chosen to return to HI Cambridge, only because of the welcoming staff.
The food is delicious, great quality, and VERY reasonably priced. Preferences in preparation are easily accommodated. Great meals, every time. The steak and salmon are amazing! Super chefs, dining room staff, and service!
To be fair, I have to state one area that could use improvement, and that's when sporting teams visit. This has - only the odd time in one year - come up during some stays, but the hotel staff are quick to follow up on any concerns, if it gets to be too much in the later hours. Yes, teams, kids, and families vacation too, and I naturally expect some disturbance, but it would be nice if the "sporty" guests would be mindful of those who are not with their party. The teams have, after all, rented a few rooms and not the entire hotel. Perhaps that could be reiterated upon check-in or at the time of booking?? But, again, this isn't a constant problem nor has it stopped me from returning.
Thank you for welcoming me back week after week. I could probably have stated many more great points, but I'd be here a while. I appreciate all the hard work from the entire HI crew!! My great, quirky-in-a-wonderful-way family away from home!
February 3, 2014
Rated 3.0 out of 5.0 by Signguy Boxing Day stay
Took my family for a 1 day stay to enjoy Christmas with our family. Hotel was very quiet and we enjoyed a pleasant stay at the back of the hotel. We spent very little time at the hotel except to sleep.
December 31, 2013
Rated 5.0 out of 5.0 by Traveller1267 Great staff
Staff are great, good food, great value. Rooms are little dated but clean.
December 16, 2013
Rated 4.0 out of 5.0 by StitchAnn Recent conference
I found this hotel very old and tired. The staff and food was great the bed very comfortable. However the decorating in the rooms needs updating the wallpaper bubbling due to a damp problem.
October 21, 2013
Rated 5.0 out of 5.0 by slim20 Great hotel and Great Service
Great location with all the amenities required. It was great to have a full service restaurant on site. The staff are amazing at this location. Keep up the good work and thanks for making my stay memorable
October 18, 2013
Rated 3.0 out of 5.0 by StitchAnn Comfortable Bed, Hotel is old and Tired
This hotel needs a refreshing pick up. The hotel is very old and you can see evidence of water damage on the walls where the wallpaper is buckling. The beds were comfortable and the food at our conference was excellent. The staff were friendly and very accommodating.
October 9, 2013
Rated 4.0 out of 5.0 by 27hockeymom Great stop on long trip
My son and I stopped here on the way to a hockey tournament in late Sept 2013. We arrived late in the evening. The staff was extremely friendly. The room was spotless. Definitely stay here again if the opportunity presents itself.
October 3, 2013
Rated 1.0 out of 5.0 by CndTechnomum Disappointed with numerous problems
I had booked into the private business wing, then was put in a regular room, without being notified. I had to call the front desk at midnight the first night for loud guests. Then when I inquired about the business wing, they simply said "I wasn't in it".
The service in the Grill was just short of rude.
I will need to stay in this area for 3 days twice a year for work, but will likely find another hotel.
September 30, 2013
Rated 5.0 out of 5.0 by Bandit106 excellent service
All the staff from front desk, maids, waitress and the guys who set up our meeting room are ALL very professional and helpful. The beds and linens are amazing......I always enjoy my stay. It is nice when you are recognized when you walk in the door......makes me very comfortable.
Elliot Lake Ontario
September 29, 2013