Rated 3.7 out of 5 by 71
Rated 1.0 out of 5.0 by redlegds Worst IHG experience ever
I normally don't take the time to write reviews, unless something is exceptionally good, or if a lot of things are exceptionally bad. In this case there were a lot of things that were exceptionally bad. Things didn't start off too bad, but this one wasn't very good from the get go. I wasn't feeling very good when I checked in so after I got things settled in my room I asked the lady at the front desk if there was grocery store nearby, and I got direction to the vending machine. Ok not entirely a big deal as I understand they are trying to make a profit for themselves, but when I asked her again she replied with "we should have everything you need in the vending machine"... seriously???? I never did get directions and ended up just looking at one of the local maps and finding one myself. Then I found a big piece of hair in the shower... ok not a huge deal, it happens. Saturday morning when I woke up I wasn't feeling good so I stayed in bed for a little bit. It was about 10:30 and I realized I better check and see what time breakfast closed, it closed at 11:00. I threw on some clothes and went down to grab a quick bite and some OJ. When I got down to the breakfast area I was greeted with the "section is closed" sign. I asked the guy at the front desk and he said oh, sorry, we weren't that busy so we closed early. Ok, so I asked do you have anything left at all? And was told they didn't even have coffee but they did offer to make some. I started noticing that all of the staff appeared to be very young... like 18-21 young. I started feeling a little better so decided to go get a few runs in on my snowboard and came back to grab some dinner. The place was supposed to be open until 11:00 pm I think, but at 8:00 the sign that said "section is closed" was up again. I saw two or three small groups of people sitting down and asked one of the girls if the restaurant was closed and she said that they had to close it because they got too busy.... really??? I was allowed to sit at the bar and then ordered the special, the appetizer soup and meal came out at about the same time so I really didn't get to enjoy the soup too much. The next morning I went down for breakfast around 9:00 and everything was open but no one was around. I could hear several people laughing can carrying on in the back but no one to show me to a seat for about 5 minutes. I ordered some coffee, but it took me about 5 more minutes to get a spoon to stir it after I go the coffee. I ordered my breakfast, the menu didn't mentions the skillet potatoes but mentioned OJ... you guessed it, my plate came with the potatoes but no OJ... lucky for me I like the potatoes, I just would have ordered the smaller plate if I knew it was coming with potatoes. All along I could help but notice that there was really no supervision. This hotel is literally ran by a bunch of teenagers.
I generally have great experiences at IHG hotels and had a great stay in Calgary on Sunday at the Holiday Inn Express by the airport. But I would strongly recommend if traveling to the Banff area that you avoid the Holiday Inn in Canmore, I know I will in the future.
December 18, 2013
Rated 3.0 out of 5.0 by lemongin Rooms clean but need to improve restaurant
Our stay was fine however this location needs to improve on their restaurant. They need more staff and expand the hours to be open all day!! Very inconvenient because is across the highway from any other restaurants. Also staff needs to improve on knowledge of what is going on in their own facility, and work on language barrier. An example would be one waiter said their was a special in restaurant, and the next waiter said there was not a special. However staff were very kind and pleasant.
December 7, 2013
Rated 5.0 out of 5.0 by QB13 Great friendly staff
We would definitely stay at this location again. Jose was excellent when we checked in. All the staff were friendly.
November 11, 2013