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Rated 4.4 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by great location to carbondale excellent service i was happy with the overall appearance customer service and the opening of a new hotel restaurant/bar enjoyed my stay very..very much September 2, 2014
Rated 5.0 out of 5.0 by Always awesome Prefer to stay nowhere else , there is no comparison . Always clean , comfy & I sleep great . September 1, 2014
Rated 1.0 out of 5.0 by Worst IHG property I have ever stayed in It started as we arrived in our room. The room was extremely muggy, everything in the room was moist. There was an issue with the A/C it throwing off moisture. Secondly because of the moist air, the room had a strange smell. The refrigerator was not cooling to a temp that would allow beverages to stay cool. The drain in the bathtub was in operative, I removed the cap off the drain mechanism and got it to some what drain. I agree with the other reviewers that the breakfast service is one of the slowest that I have experienced. So if you are in a hurry do not use your free coupon for breakfast September 1, 2014
Rated 5.0 out of 5.0 by Great place to stay in Carbondale Great place to stay in Carbondale. Close to shopping. August 28, 2014
Rated 4.0 out of 5.0 by This Hotel is GREAT ! The hotel has an Urban Chic décor. It's not the typical lobby. It's gorgeous! The rooms were just as nice. Staff- professional, friendly, and accommodating. You're about a mile and a half from restaurants and shopping. Btw, I left a piece of luggage in my hotel room and didn't realize it until I reached Missouri. I called the hotel- my bag was shipped to me the very next day. Excellent service. If you choose to stay here, you won't be sorry ! August 28, 2014
Rated 5.0 out of 5.0 by Friendly Staff They always greet us with open arms when we check in with our 4-legged "kids" ! We feel soooo Welcome when we arrive and the beds are very relaxing!! August 28, 2014
Rated 5.0 out of 5.0 by The BEST of Carbondale Hotels We've stayed at this hotel for approximately 2-4 days per month for 7 years. This is the best. WE know the staff and they greet us by name. Love it!!! August 27, 2014
Rated 5.0 out of 5.0 by Comfortable stay Overall experience was very comforatble. Staff were friendly while checking in. August 25, 2014
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