Rated 4.4 out of 5 by 95
Rated 5.0 out of 5.0 by LaLaCook Excellent Stay Away from Home (frequently)
My son attends school in Carbondale and I have frequently been a guest at this hotel over the last 2 years. Although during the last stay the restaurant Boondocks was being remodeled into a new restaurant and was closed - usually having the restaurant (and bar) downstairs has proven to be a great meeting place in the evening for all the parents of students attending school locally to relax and socialize.
The staff at the hotel are warm and friendly. Any request I have made of them has been greeted with a willingness to accommodate. The staff greets you every time you return to the hotel and wish you well when you leave - it's just an extra touch that makes this hotel so homey and comfortable.
The rooms are clean and well kept - and during the hot months I really appreciate that the air conditioning works so well. The beds are firm and comfortable (I like firm) and I've never had a bad bed at the hotel - I am a hobby cyclist and have been known to have lower back issues. I've never had a back problem on their beds.
The staff are always willing to make recommendations about places to eat, places to visit and give directions. I also appreciate that the staff turnover at the hotel is non existent so you get to recognize and know the staff if you stay here repeatedly. The consistency is the hallmark of this hotel.
I have stayed at one of the few other hotels in Carbondale that are nearby and after one stay at the Hilton I will not stray. It's a good value and I truly appreciate the staff and their excellent service. It's comforting to know that while away from home I know I will have a good nights sleep.
August 16, 2014
Rated 5.0 out of 5.0 Comments
Allowing for pets to stay in this hotel was a surprise to me. I heard several barking dogs in rooms. This was a point of discomfort at one point in the evening.
The elevators were dirty, the rugs were stained and dirt was built up in there. They were also slow.
Those are the only two negative things. Overall it was a very nice stay.
August 15, 2014
Rated 5.0 out of 5.0 by Charlie37 Loved this Hotel
Staff is excellent and always willing to make anything happen to make my stay the best ever.
August 14, 2014
Rated 5.0 out of 5.0 by golf7iron Clean and Friendly
Very clean, comfortable hotel. Staff is very friendly. Not cheap, but a fair value. Would stay again.
August 14, 2014
Rated 5.0 out of 5.0 by Bill5062 Restaurant
The hotel restaurant was closed for remodeling so the breakfast was not as good as it would have been. But the staff did provide an excellent continental breakfast.
August 12, 2014
Rated 4.0 out of 5.0 by Boat Drunks Overpriced
Nice hotel but severely overpriced for the Carbondale, IL market.
July 31, 2014
Rated 5.0 out of 5.0 by windy city7 overall stay
My family was very satisfied with there one night stay. The room was wonderful. The bed was very comfortable and clean
July 29, 2014
Rated 5.0 out of 5.0 by Tina79 GReat Spa!
Loved the spa area! The panacake maker for the continental breakfast was so fun the boys loved it!
July 18, 2014