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Rated 4.0 out of 5 by 27 reviewers.
Rated 4.0 out of 5.0 by Nice place, but stay above 2nd floor The room was clean. The bed was comfortable. I had a room on the second floor and there was a party/reception with very loud music until very late in the night in one of the first floor conference rooms. Friends staying on 3rd floor said it was quiet. So, it's a nice place, but stay above 2nd floor. June 7, 2013
Rated 4.0 out of 5.0 by front desk service great assistance Received all requests....top floor...peaceful...always had coffee and clean towels....room service was completed early...front desk WA always aware of my presence and assisted me at each encounter in the lobby June 6, 2013
Rated 3.0 out of 5.0 by DisregardedGuest This hotel's room was clean and well maintained. Front Desk staff were friendly and helpful. I would not recommend the hotel's restaurant at all. Service is terrible, if one is luck to get the waitress' attention at all. June 6, 2013
Rated 5.0 out of 5.0 by Stay in Carbondale We have stayed at scores of Holiday Inns and its associate Hotels and resorts, and this was by far the friendliest, most accomodating,and helpful staff we have ever come across. Are stay was terrific, Thank You. May 31, 2013
Rated 2.0 out of 5.0 by Room Design Worst bathroom and entry hall design we have seen since the 60's. Adequate for one person. Two or more have to draw numbers. May 24, 2013
Rated 4.0 out of 5.0 by The only place we stay in Carbondale IL Since my son started college at SIUC, this is the only hotel we stay at.. He graduated last week and we really will miss Carbondale, and this hotel. I have stayed at a lot of hotels in the past, but this staff is exceptional. They are friendly. professional and cant seem to do enough for you. We had a few minor problems, but the Manager and staff made sure it was corrected in a very timely manor. They could not do enough to make up for it. The hotel is beautiful,stylish, and clean. I would love to see the patio more comfortable. We love to hang out there when the weather is nice. The restaurant, Boondocks was very good for a place that was only open a few weeks before graduation weekend, staff was terrific, food was good, needs work on breakfast. I am sure they got feedback on this and will work on it. I will always stay here when in Carbondale May 20, 2013
Rated 3.0 out of 5.0 by Clean, Basic, Some Flaws Everything was what one would expect from a basic hotel. It was clean. The staff was courteous and efficient. Flaws: The walls are thin so we could clearly hear laughter and conversation from the room next door. The restaurant associated with the hotel for breakfast was atrocious. The buffet was not even tempting, with a limited selection of foods swimming in grease. The wait staff was nice but it took a VERY long time for food or beverages to arrive. As early as 9:00 a.m. they were out of the oatmeal they advertised as a specialty. It turned out to be Quaker instant. The french toast was actually from frozen packs of cinnamon rolls. They said they were breaking in a new cook, but the kitchen reeked of incompetence. The bathroom sink drained slowly. They promptly sent up a maintenance man to fix it. The result was that he didn't fix it. May 17, 2013
Rated 5.0 out of 5.0 by Holiday Inn rooms and atmosphere are Great! I haven't stayed at a Holiday Inn in many years. I was surprised by the atmosphere, the comfortable bed & pillows, and the helpfulness of the staff. I will stay at a Holiday Inn again. May 5, 2013
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