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Rated 4.3 out of 5 by 72 reviewers.
Rated 5.0 out of 5.0 by very comfortable room This is the first time I stayed in this hotel; I was extremely pleased with the room, the staff were all very pleasant and helpful. I will definitely stay here again. I very much enjoyed the decor and ambiance of the suite. My only suggestion would be a better quality sleeper sofa. Thank you. December 30, 2013
Rated 5.0 out of 5.0 by Best in Carbondale There are no luxury hotels in Carbondale, but Holiday Inn Express is clean and always gets the job done. Rooms are clean, staff is friendly, wi-fi included and I love their new turquoise lobby and renovations. They are the newest and most modern hotel in town. I always stay here on my yearly visits to see family at Chirstmas and I've never had a problem. The new seafood restaurant looks interesting although I haven't had a chance to dine there since it was closed for Christmas Eve and day. December 28, 2013
Rated 4.0 out of 5.0 by Comfortable and convenient Hotel was extremely accommodating, clean and comfortable. They provided cribs for my 9 month old twins at no extra charge. Price is a little high for us common folk but understandable. My pea coat and pink scarf were left in the room closet and staff informed me that it wasn't found, so that's disheartening. Oh well, that's at pretty much every hotel! Hope someone is at least enjoying it and staying warm, while smelling of coffee and baby spit up! I will continue to stay here everytime we come to visit my grandparents. December 9, 2013
Rated 5.0 out of 5.0 by One of my favorite I have stayed at this hotel several times, and it is one of my favorite places to stay near Carbondale. The staff is friendly and the rooms are quiet. The restaurant, however, is horrible. The staff is unfriendly and the food is terrible. Stay here, just don't eat here. December 8, 2013
Rated 3.0 out of 5.0 by Front desk staff non-chalant with keys not working Upon checkin my platinum status was not acknowledged and there was no bottled water or snacks given as is typical at most IHG properties. During our entire 3 days, the front desk staff could not get our room 309 keys to work consistently. There attitude was that I was doing something wrong. November 28, 2013
Rated 4.0 out of 5.0 by lighting in bathroom The lighting in the bathroom was not very bright, so it was hard for a women to see to do her makeup and hair. The bed was wonderful, best sleep I had in a long time. very clean room. Would stay here again. Great hotel. November 13, 2013
Rated 4.0 out of 5.0 by Staff friendliness Very friendly staff and quiet rooms. Clean room and nice decor November 12, 2013
Rated 5.0 out of 5.0 by Another wonderful stay Spending another weekend in Carbondale and the Holiday Inn. As usual, the room was clean and comfortable. The staff was helpful and upbeat. Will stay here again! November 6, 2013
Rated 3.0 out of 5.0 by Over priced stale beer and cigarettes The room I requested was a no smoking room which smelled like stale beer and cigarettes! Over priced for the area! It's Carbondale not down town Chicago. October 29, 2013
Rated 5.0 out of 5.0 by Great service and attitude My stay was excellent due to the attentive staff & service personell. October 28, 2013
Rated 2.0 out of 5.0 by better places to stay in carbondsle No breakfast, no hot tub in pool area. For a big brand name hotel was greatly disappointed in the lack of basic services offered by competing hotels inthe area(ie the property next door.)for the same money. October 23, 2013
Rated 4.0 out of 5.0 by Superb staff and facility except for breakfast This remains a top-notch place; always fresh and clean and neat. And the staff is super friendly and helpful (a problem with the room A/C was fixed within the hour, for instance.) The fitness center is top notch, even offering bottles of with chilled water. The Friday morning breakfast in the adjacent restaurant was fine. But on Saturday we got just a $4 coupon which barely covered coffee and juice. We ordered oatmeal -- this is a restaurant, mind you -- and it was the instant yucky kind. And was served cold. Across the street at a chain motel the guests were eating sausage and eggs and waffles and muffins and cereal and fruit and more. And they paid less. Please, Holiday inn, don't insult your customers by being chintzy. October 17, 2013
Rated 5.0 out of 5.0 by harbaugh I would just like to say each time we come to see my brother in Carbondale we have really enjoyed the holiday inn the best. Hands down. Everything from the staff to overall cleanliness has been the best. The maids were also very helpful and pleasant. September 20, 2013
Rated 5.0 out of 5.0 by Location, Location, Location We were in town to attend a wedding. Our accomadations were excellent. The staff and Service were friendly and professional. We would recommend this to everyone. September 19, 2013
Rated 5.0 out of 5.0 by Good nights sleep The room was clean, comfortable, and quiet. Staff was great and efficient. September 12, 2013
Rated 5.0 out of 5.0 by Beds were very comfortable and the service was exemplary. From the time we checked in until the time of departure, the service was excellent. I forgot a toiletry item and the item was hand delivered to me--within three minutes of my requests. When typing a speech--about 1:00 a.m. in the business center, the evening clerk inquired if I needed assistance, and offered me water and snacks. We were pleasantly greeted each time we entered the lobby. September 11, 2013
Rated 5.0 out of 5.0 by Awesome hotel staff and comfortable rooms The GM and Sales Manager have assembled an awesome staff to meet all the needs of their customers. The front desk staff was friendly, professional and knowledgable of the area and it's attractions. The hotel is clean and commands a friendly atmosphere. I would definately recommend this hotel to anyone travelling in the Carbondale area. September 10, 2013
Rated 4.0 out of 5.0 by Will make this out yearly Labor Day hotel We have tried many different hotels in the area as we are there every Labor Day. Our only negative is that while a comment was added to our online reservation & email was sent (with no reply), we were told they were out of cribs for our 7 month old and were offered no alternative. September 5, 2013
Rated 5.0 out of 5.0 by Great Stay Very nice room and everything was very clean. Breakfast was also nice. September 4, 2013
Rated 5.0 out of 5.0 by Bring Back Houlihan's Stay was great as always. Wish Houlihan's was still there. Hate seeing slot machines in the bar. Went out to eat elsewhere. Have been regular cutomer for 8 years.Not a family friendly atmosphere. September 2, 2013
Rated 5.0 out of 5.0 by room very clean looks new we enjoyed our stay here. the room was clean and comfortable.the staff was great. hope to stay here again. August 30, 2013
Rated 5.0 out of 5.0 by Excellent hotel 5 star on everything. Hotel and staff were excellent. August 20, 2013
Rated 5.0 out of 5.0 by Excellent stay at this hotel I was at this hotel for a couple of days and have nothing to say but all positive!!! Arriving check-in was smooth and the staff at the front desk was excellent. The room was very clean and comfortable and if I need anything the employees were more than helpful. The restaurant was very good and they brought our food to our room. Check out went smoothly, I would definitely recommend this hotel and will stay here again when returning to the area. August 17, 2013
Rated 5.0 out of 5.0 by Clean and convenient location We always stay here when in Carbondale. Miss the breakfast in the morning though. August 16, 2013
Rated 3.0 out of 5.0 by Leave plenty of time for food service Good room, good bed & bath. Front desk also good. Breakfast was inordinately slow - slow to order, slower still to receive food and yet slower again to get the bill. Had to head into the kitchen for the bill and found our server chatting with the cook! Maybe a nice conversation but lousy service!! August 16, 2013
Rated 4.0 out of 5.0 by Comfortable Changing TV channels too slow; check toilets sets - my room was broken August 13, 2013
Rated 5.0 out of 5.0 by Absolutely wonderful! The room was clean, comfortable and inviting. The staff was so friendly and helpful, cannot say enough about our stay. Stayed 3 days and wished I could have stayed longer. August 9, 2013
Rated 5.0 out of 5.0 by Great New Find We visited this hotel to see friends and do some of the Carbondale area wineries. This property seemed brand new. Because we are members of IHG rewards we received a free room upgrade which was great. It had a large king bed and plenty of square footage. The workout room was small but all the equipment looked new and there was a great flat screen to help get me through my daily workout. The workout room also contained a fridge with bottled water, a water cooler, and fresh fruit which I took advantage of. Pool area looked great, but we did not have enough time to enjoy. Would definitely stay here again if we return to this area. Did not eat at the property so I cannot comment on the attached restaurant. August 9, 2013
Rated 4.0 out of 5.0 by great service The staff was fantastic especially the one on late night. We came in late from a wedding and wanted pizza. She gave us recommendations, paper plates and offered to-go boxes when we ordered too much! August 2, 2013
Rated 4.0 out of 5.0 by The Good and Bad The hotel stay overall was very good. My wife and I felt that the reward for membership was very cheesy. We received a snack from a Rice Krispy box and a bottle of water. We also received a coupon for breakfast which entitled us to $4 off of breakfast. We have stayed at other hotels where the breakfast was included we felt that this was a very poor reward for the members. We felt that the staff provided great service as well as the hotel being very comfortable. August 1, 2013
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