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Rated 4.4 out of 5 by 123 reviewers.
Rated 1.0 out of 5.0 by Overall fantastic Everything was great except for breakfast at the restaurant/bar. As a bar it was fantastic September 28, 2014
Rated 4.0 out of 5.0 by Nice stay Overall everything was good, just got stuck in a smoking room, and I don't smoke. Other tham that, nice place and would come back September 25, 2014
Rated 3.0 out of 5.0 by Where is the front desk staff? We stayed for a wedding, with a large party. Upon arrival back to the hotel, most of our keys were de-magnetized due to storing it with credit cards and such. No big deal, except we had to wait 40 minutes for someone to appear at the front desk. I even called the front desk from the hotel phone, and it went unanswered. We also weren't thanked for being a rewards member. She keyed in the name and then never mentioned it. Then there's the breakfast. Or should I say there's no breakfast. The $4 off coupon to the restaurant next door was useless on the weekend. Why even give it to me if we are only staying Sat night? It only aggravated us. The room was clean and the bed was super comfortable. Check out was easy. The best part of the stay was the maid who said good morning and wished us a nice day. September 24, 2014
Rated 5.0 out of 5.0 by Comfortable and easy to get to. Hotel was very clean and comfortable. Wish I would have had time to check out the restaurant that was attached. September 24, 2014
Rated 5.0 out of 5.0 by Beautiful, clean hotel Loved the large room and the walk-in shower....cleanest bathroom we've ever had! Choice of pillows was also a perk. September 18, 2014
Rated 5.0 out of 5.0 by Great place for wedding party Very good for wedding party accommodations. Staff was helpful on a number of items like local information. Windows did not have inner blackout curtains is the only suggestion for improvement over the stay. September 17, 2014
Rated 5.0 out of 5.0 by Nice Place Nice place. Everything was just as I would expect for a Holiday Inn. I slept like a baby. The room was very plush and upscale. September 10, 2014
Rated 5.0 out of 5.0 by Awesome staff This hotel goes above and beyond to make each and every guest feel like they are in the comfort of their own home. The staff was awesome and very attentive to all of my needs. The rooms are very nice and the bed is like sleeping on a cloud. I will stay here again and recommend this hotel for anyone staying in the Carbondale area. September 7, 2014
Rated 5.0 out of 5.0 by Best in Town, but Pricey This hotel is the best in Carbondale, but it is also the priciest. Beds are very comfortable. Staff is great. September 5, 2014
Rated 5.0 out of 5.0 by great location to carbondale excellent service i was happy with the overall appearance customer service and the opening of a new hotel restaurant/bar enjoyed my stay very..very much September 2, 2014
Rated 5.0 out of 5.0 by Always awesome Prefer to stay nowhere else , there is no comparison . Always clean , comfy & I sleep great . September 1, 2014
Rated 1.0 out of 5.0 by Worst IHG property I have ever stayed in It started as we arrived in our room. The room was extremely muggy, everything in the room was moist. There was an issue with the A/C it throwing off moisture. Secondly because of the moist air, the room had a strange smell. The refrigerator was not cooling to a temp that would allow beverages to stay cool. The drain in the bathtub was in operative, I removed the cap off the drain mechanism and got it to some what drain. I agree with the other reviewers that the breakfast service is one of the slowest that I have experienced. So if you are in a hurry do not use your free coupon for breakfast September 1, 2014
Rated 5.0 out of 5.0 by Great place to stay in Carbondale Great place to stay in Carbondale. Close to shopping. August 28, 2014
Rated 4.0 out of 5.0 by This Hotel is GREAT ! The hotel has an Urban Chic décor. It's not the typical lobby. It's gorgeous! The rooms were just as nice. Staff- professional, friendly, and accommodating. You're about a mile and a half from restaurants and shopping. Btw, I left a piece of luggage in my hotel room and didn't realize it until I reached Missouri. I called the hotel- my bag was shipped to me the very next day. Excellent service. If you choose to stay here, you won't be sorry ! August 28, 2014
Rated 5.0 out of 5.0 by Friendly Staff They always greet us with open arms when we check in with our 4-legged "kids" ! We feel soooo Welcome when we arrive and the beds are very relaxing!! August 28, 2014
Rated 5.0 out of 5.0 by The BEST of Carbondale Hotels We've stayed at this hotel for approximately 2-4 days per month for 7 years. This is the best. WE know the staff and they greet us by name. Love it!!! August 27, 2014
Rated 5.0 out of 5.0 by Comfortable stay Overall experience was very comforatble. Staff were friendly while checking in. August 25, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel with a very friendly staff. I highly recommend staying here if you are in the area. August 23, 2014
Rated 5.0 out of 5.0 by Always clean,comfortable and safe I began staying here last year when my daughter was a Freshman at SIU. I had to come back twice unexpectedly because she was in the hospital and I stayed at the Holiday Inn for 6 nights. Always felt comfortable coming back late at night from the hospital. I will be coming back for Family weekend in a few weeks and staying at the Holiday Inn. Also suggested the Holiday Inn Carbondale to some alumni of SIU who were passing through and wanted to know the nicest place to stay!!! August 22, 2014
Rated 4.0 out of 5.0 by Great hotel, but restaurant was closed. Nice clean and quite hotel. I was very dissapointed that the restaurant was closed for renovation, was looking forward to having dinner, drinks, and relaxing. August 20, 2014
Rated 5.0 out of 5.0 by Excellent Stay Away from Home (frequently) My son attends school in Carbondale and I have frequently been a guest at this hotel over the last 2 years. Although during the last stay the restaurant Boondocks was being remodeled into a new restaurant and was closed - usually having the restaurant (and bar) downstairs has proven to be a great meeting place in the evening for all the parents of students attending school locally to relax and socialize. The staff at the hotel are warm and friendly. Any request I have made of them has been greeted with a willingness to accommodate. The staff greets you every time you return to the hotel and wish you well when you leave - it's just an extra touch that makes this hotel so homey and comfortable. The rooms are clean and well kept - and during the hot months I really appreciate that the air conditioning works so well. The beds are firm and comfortable (I like firm) and I've never had a bad bed at the hotel - I am a hobby cyclist and have been known to have lower back issues. I've never had a back problem on their beds. The staff are always willing to make recommendations about places to eat, places to visit and give directions. I also appreciate that the staff turnover at the hotel is non existent so you get to recognize and know the staff if you stay here repeatedly. The consistency is the hallmark of this hotel. I have stayed at one of the few other hotels in Carbondale that are nearby and after one stay at the Hilton I will not stray. It's a good value and I truly appreciate the staff and their excellent service. It's comforting to know that while away from home I know I will have a good nights sleep. August 16, 2014
Rated 5.0 out of 5.0 Comments Allowing for pets to stay in this hotel was a surprise to me. I heard several barking dogs in rooms. This was a point of discomfort at one point in the evening. The elevators were dirty, the rugs were stained and dirt was built up in there. They were also slow. Those are the only two negative things. Overall it was a very nice stay. August 15, 2014
Rated 5.0 out of 5.0 by Loved this Hotel Staff is excellent and always willing to make anything happen to make my stay the best ever. August 14, 2014
Rated 5.0 out of 5.0 by Clean and Friendly Very clean, comfortable hotel. Staff is very friendly. Not cheap, but a fair value. Would stay again. August 14, 2014
Rated 5.0 out of 5.0 by Restaurant The hotel restaurant was closed for remodeling so the breakfast was not as good as it would have been. But the staff did provide an excellent continental breakfast. August 12, 2014
Rated 4.0 out of 5.0 by Overpriced Nice hotel but severely overpriced for the Carbondale, IL market. July 31, 2014
Rated 5.0 out of 5.0 by overall stay My family was very satisfied with there one night stay. The room was wonderful. The bed was very comfortable and clean July 29, 2014
Rated 5.0 out of 5.0 by GReat Spa! Loved the spa area! The panacake maker for the continental breakfast was so fun the boys loved it! July 18, 2014
Rated 5.0 out of 5.0 by one of the better holiday inn's i've stayed at Good price, great service. Bed (regular king) was the most comfortable one I've had at a Holiday Inn (even nicer than my personal bed at home). July 9, 2014
Rated 5.0 out of 5.0 by Super nice and clean Chose this hotel when going to a car show in Duquoin. The staff was very nice and accommodating. The hotel was clean and looked fresh. I would recommend this hotel to anyone passing by. July 2, 2014
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