Rated 4.3 out of 5 by 60
Rated 4.0 out of 5.0 by Mich60 The only place we stay in Carbondale IL
Since my son started college at SIUC, this is the only hotel we stay at.. He graduated last week and we really will miss Carbondale, and this hotel. I have stayed at a lot of hotels in the past, but this staff is exceptional. They are friendly. professional and cant seem to do enough for you. We had a few minor problems, but the Manager and staff made sure it was corrected in a very timely manor. They could not do enough to make up for it. The hotel is beautiful,stylish, and clean.
I would love to see the patio more comfortable. We love to hang out there when the weather is nice.
The restaurant, Boondocks was very good for a place that was only open a few weeks before graduation weekend, staff was terrific, food was good, needs work on breakfast. I am sure they got feedback on this and will work on it.
I will always stay here when in Carbondale
May 20, 2013
Rated 3.0 out of 5.0 by easar57 Clean, Basic, Some Flaws
Everything was what one would expect from a basic hotel. It was clean. The staff was courteous and efficient.
Flaws: The walls are thin so we could clearly hear laughter and conversation from the room next door.
The restaurant associated with the hotel for breakfast was atrocious. The buffet was not even tempting, with a limited selection of foods swimming in grease. The wait staff was nice but it took a VERY long time for food or beverages to arrive. As early as 9:00 a.m. they were out of the oatmeal they advertised as a specialty. It turned out to be Quaker instant. The french toast was actually from frozen packs of cinnamon rolls. They said they were breaking in a new cook, but the kitchen reeked of incompetence.
The bathroom sink drained slowly. They promptly sent up a maintenance man to fix it. The result was that he didn't fix it.
May 17, 2013
Rated 5.0 out of 5.0 by jhg227 Holiday Inn rooms and atmosphere are Great!
I haven't stayed at a Holiday Inn in many years. I was surprised by the atmosphere, the comfortable bed & pillows, and the helpfulness of the staff. I will stay at a Holiday Inn again.
May 5, 2013
Rated 5.0 out of 5.0 by Steved1 Great place
Just a great place to stay. I like using my Priority club rewards
May 1, 2013
Rated 1.0 out of 5.0 by JER550 Stay elsewhere, if you can!
The hotel is one of the nicer ones in Carbondale, presentable lobby, etc. but we came back very disappointed in the HI. We were visiting our son at SIU for the weekend and were really looking forward to a fun trip!
On our second morning at 10am, Housekeeping knocked on one of our 2 adjoining rooms asking to clean. My son in the first room told them to come back later. We left the premises at noon that day, ensuring that we removed the Do not Remove tag from the doors. In fact, we doubled back because we had forgotten something and we would have seen the signs blocking the key card slot.
We returned at 8pm to find both rooms still dirty, towels in the tub, garbage cans and the beds unmade.
I called the front desk and they were very apologetic but unable to send anyone to clean because of the late hour. They sent up towels, shampoos, etc. I made our own beds.
I inquired as to how this could happen to not one but two rooms! They came back with the reply that their housekeeper told them that we didn't want the rooms cleaned. Of course, it's our word against their employee's word, but we were very disappointed with the handling. Clearly, if housekeeping doesn't feel like working their full load, it's not a bad excuse to give - "the guests had their DO Not Disturb signs" on the door.
They did try to make amends by posting a extra award points.
April 26, 2013
Rated 2.0 out of 5.0 by IL20 No internet access - unsatisfying stay
The room was fine, but the internet access was awful. Spent 35 minutes on the phone with a help line provided to me by the front desk people and they still couldn't get me connected. Finally had someone from the front desk bring me a bridge to plug my computer in and it was patchy at best. This is terrible for people who stay needing to accomplish a workload. Also, the breakfast was sub par. I realize your restaurant was under construction, but your set-up for breakfast in the morning was nothing compared to other Holiday Inns I have stayed at in the past. Please consider fixing these things to appease guests in the future. Will unfortunately not be staying here again.
March 26, 2013
Rated 5.0 out of 5.0 by kate1963 Friendly caring staff and confortable bed.
Couldn't ask for more. Staff was very friendly and the hotel room and bed were confortable. Complimentary breakfast at Houlihan's was also great.
March 13, 2013
Rated 5.0 out of 5.0 by JJRiccardi Best in Carbondale
I stay here frequently. The staff is excellent and always goes the extra mile to make sure their guests are happy and well served.
Houlihan's is excellent as well.
Best Holiday Inn I've visited.
March 8, 2013
Rated 3.0 out of 5.0 by indymack Good Stay - Could be Better
The front desk staff was very friendly and the room was clean and comfortable. We stayed in a whirlpool room, which was a bit of a disappointment. The whirlpool isn't in the bathroom; it is in the room about ten feet from the bed and five feet from the TV. One person couldn't watch TV while the other was in the tub. It was too noisy. This HI doesn't have a free breakfast. You get a $4 coupon for breakfast at the restaurant that is in the same building. We stayed on a Saturday night and the restaurant closes for Sunday breakfast at 10:00 AM. So no breakfast if you sleep in.
Overall,not bad. But it could have been better.
March 2, 2013
Rated 5.0 out of 5.0 by Royw66 Great Staff
Teysa, Teena and Whitney are the best and always willing to go the extra mile...
February 20, 2013
Rated 5.0 out of 5.0 by Pidgie great job with tornado warning
I was there for business and tornado/ high winds storms were passing thru. They did a wonderful job and kept very calm. I realize this was difficult in light of the storm memories of a few years back; so, KUDOS!
February 15, 2013
Rated 4.0 out of 5.0 by Collegemom44 Clean rooms
Only cons were: The shower floor was slick. Had to put towels on the floor so you could take a shower. The little bags of food were old and stale. The elevator smelled musty and stinky. Otherwise the room was nice, clean, and quiet. Easy access to Jiffi Stop and Golden Corral. Also easy access to main highway.
February 10, 2013
Rated 5.0 out of 5.0 by sdfritz Great Stay & Food
Have been here three times now and each time the staff was great. Ate at the restuarant and it was delicious. Great that I can just walk downstairs and not have to go out espically in the cold.
January 28, 2013
Rated 5.0 out of 5.0 by DeeDee772 Very Clean, Comfortable and Great Service
Customer services was very good.... we got directions and recommendations for restaurants. The room was exceptional, and so very relaxing. Very calm environment. We will be staying there again if in the area.
The one thing I miss is the cinnamon rolls in the morning.
January 23, 2013
Rated 4.0 out of 5.0 by Lena46 Lived up to their #1 Rating
This was our second visit to Carbondale. The first time we stayed at a neighboring hotel and were not satisfied. After reading positive reviews about this hotel and their #1 rating, we decided to try it. We were very pleased, the minute we walked into the lobby. The decor is modern and will make a family from the northern Chicago area feel at home. The hotel is very clean and the staff is very friendly and professional. They have a shuttle available, but we had our own car. It's conveniently connected to a nicely decorated restaurant, Houlihan's, that serves breakfast, lunch and dinner. It's also very close to the University Mall with Macy's, Kohl's, TJMaxx, Ross, Bed, Bath & Beyond and AMC Theaters! It's definitely worth the extra few minutes to join the Priority Club Rewards. It doesn't cost anything. You earn points with each stay and there are benefits. If breakfast isn't complimentary, you'll probably receive vouchers. For example, the restaurant style breakfast buffet, not a hotel lobby continental breakfast buffet, is $6.95 at Houlihan's. The hotel will give you a $4.00 voucher per guest. We will definitely stay here each visit, if my son decides to attend SIU. Priority Club hotels are located at other college campuses, as well.
December 16, 2012
Rated 5.0 out of 5.0 Great experiance
I had a great experiance at this hotel. I loved the staff and the experiance.
November 21, 2012
Rated 5.0 out of 5.0 by trinidad great service
The staff member in the front desk on 11/15/12 at around 2pm was very accommodating. She allowed us to use an unused conference room in order for us to work in comfort.
November 21, 2012
Rated 3.0 out of 5.0 by TommyV777 Smoking in rooms
I did not know that smoking was still allowed in hotels in Illinois. Not a smoker but got stuck in smoking room. Bad decision to stay in smoking room. Platinum Member but have never been acknowledged at this hotel.
October 29, 2012
Rated 3.0 out of 5.0 by Businesstraveler1234 Not up to Holiday Inn Express standards
Bathroom toilets way to noisy you can hear all neighbors above, below or beside when they flush night or day. The gym both treadmills broken. I prefer the typical holiday inn express breakfast the restaurant has very limited complimentary items.
October 28, 2012
Rated 5.0 out of 5.0 by DiggerGirl Best Hotel in Town
This is far and away the best hotel in town. While it is also the most expensive hotel in town, this hotel is always clean. The rooms are very comfortable. The staff are always friendly, professional, and competent. The restaurant has good food for a reasonable price without having to drive anywhere. We visit Carbondale frequently and have tried other, less expensive hotels. It simply isn't worth it.
The one recommendation that I have would be to improve the lighting in the bathrooms and to install magnified make-up mirrors.
October 28, 2012
Rated 5.0 out of 5.0 by KCCC Beautiful hotel. very clean, quiet, very comfortable bed
Great place to stay. Great staff, The breakfast buffet wasn't ready on time in the morning but the food was good. Stay there every time we are in the area.
October 25, 2012
Rated 4.0 out of 5.0 by hwkguy Real cups
I hate the disposable water and coffee cups. I realize that it is a cost issue. Could real cups and glasses be made available upon request. I would pay a fee or deposit. Perhaps a perk for priority members?
October 19, 2012