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Rated 4.1 out of 5 by 339 reviewers.
Rated 2.0 out of 5.0 by Breakfast, Cleanliness needs imporvement Hi, I have already given my feedback at the time of stay but will highlight few things for example: 1.) Lift (somebody was sick and made it dirty): When I went to take lift onto my 5th floor as soon as I enter the lift was dirty (vomit) and very stinking. I informed the reception and she said it would be cleaned up. Too my surprised I believe someone should have done immediately (don't blame reception) as she was alone serving customer. I waited for another lift for nearly about 10 mins very annoyed. 2.) I being pure vegeterian, I had not much option for the fact I tried hash browns and it looks like it was not fresh or properly cooked / baked / toasted whatever you call.I told this at the time of checkout. 3.) People has left the utensils (after dinner / lunch / breakfast) near the lift with few foods leftover sounds very ugly and not correct. After coming out of lift atleast during my stay on 1st night i.e. 12th Nov it had bad odours after coming out of lift. I believe / assume this is not often but being a first time experiencer for my business tour (which is going to often in future) didn't had pleasant experience. In addition to that I have given my IHG Club member number : 368605602 but still can't see my points added to it which i gave at the time of booking + checkin. Can you ensure its has been added. I have already raised missing claims point for this visit. To confirm being a club member i had free access to WI-FI as well Regards Rahul November 14, 2014
Rated 5.0 out of 5.0 by wifes 60 birthday last stop of a long weekend the staff upon arriving at the hotel were great and very friendly the room was comfortable and very clean a very nice touch was a birthday card bottle of wine and a small box of chocolate's waiting for my wife when we entered the room balloons. we had booked a table for dinner and on arriving at the restaurant we were shown to a table all set up for her birthday the staff were brilliant, will stay there again on our next trip in February. November 12, 2014
Rated 3.0 out of 5.0 by Poor night sleep The bed tilted towards the window so hardly any sleep The food in the bar was awful and dripping with butter and little meat in baguette Staff very friendly Thought i had booked with breakfast to be told i hadnt on arrival Bathroom very small November 12, 2014
Rated 5.0 out of 5.0 by Great location in Cardiff Visited Cardiff to attend the Rugby at Millennium Stadium. The Holiday Inn is literally right next door so makes for easy access to the stadium. The hotel is good quality and good value. The rooms were a good size and comfortable for my stay. A recommended hotel if visiting Cardiff especially for sporting events at the stadium. November 11, 2014
Rated 3.0 out of 5.0 by Great Staff, Tired Hotel I have just stayed for 6 weeks in the Holiday Inn Cardiff centre, The staff were faultless, always friendly, polite, and helpful. The location of the hotel is also very good. Now the downsides, the rooms on the Castle side are very noisy sound proofing required not earplugs!, the shower in my room barely worked, and the bathroom was tiny,also couldnt get room below 20° as the cooling part of the aircon was off. and then we get to the so called high speed internet - its just not,its also very expensive. just get the feeling that because the hotel is always busy they feel that they dont need to improve it. This hotel could be a great hotel with a little work. November 9, 2014
Rated 5.0 out of 5.0 by Great service in a very nice hotel. The staff could not do enough to look after us. It was our 5 month old baby's first stay in a hotel and all their attention to detail made it a very relaxing experience. I appreciated not having to pay for the car park. Top marks all round! November 8, 2014
Rated 5.0 out of 5.0 by Helpful and pleasant staff Great and convenient location. Spotlessly room and bathroom. Lovely friendly staff. November 6, 2014
Rated 4.0 out of 5.0 by Week away for Dr Who related stuff The staff are friendly, accomodating and helpful. The room was clean and adequate. We ate in the restaurant one night which was nice as well. carpark next door and handy and bang opposite the castle and within walking distance of everywhere else. We were asked whether we were members of the IHG rewards club and were presented with a chocolate biscuit on arrival ! November 4, 2014
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