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Rated 4.1 out of 5 by 316 reviewers.
Rated 4.0 out of 5.0 by consderate front house staff We should halve been informed that their wre refurbismsnt works in the Bar Area October 13, 2014
Rated 1.0 out of 5.0 by - Zentral gelegen allerdings keineswegs ein empfehlenswertes Hotel. Frühstücksbuffet in keinem Verhältnis zum Preis Personal des Frühstücksbuffets ohne Motivation October 12, 2014
Rated 3.0 out of 5.0 by Poor breakfast service marred stay experience We have stayed at this hotel many times in the past and found it very good in all respects. However, on this stay (2 nights over Cardiff half marathon period) our breakfast experience on the second morning was little short of disastous. There was only one chef and one person manning the food serving area and to say they couldn't keep up with the demand is the understatement of the year. We had to wait with a plate half full of hot food for 20 minutes until the remaining empty containers were replenished. An altogether frustrating time that marred the stay. The breakfast on the first day went ok but we only had a minimal amount (our choice) as we were both taking part in the half marathon. The poor marking against staff and service is only applicable to the breakfast experience. Staff would be marked 5/5 for every other aspect. I did complain to the duty manager and to her credit, she came to the breakfast room and sorted things out. Also, she did arrange a refund for the breakfast and parking of £42.80 which has been credited back on our card. October 10, 2014
Rated 4.0 out of 5.0 by Very comfortable bed A good nights sleep in a very comfortable bed. The bar was a bit dreary but the restaurant and other areas were very clean and tidy as expected for the Holiday Inn. The bedroom and bathroom were very clean and sufficient bath and hand towels were available in the room. October 9, 2014
Rated 1.0 out of 5.0 by alarm faults woke us at 5am and the previous night between 12-1am avoid if you want a peaceful nights sleep. there are better hotels and cheaper. October 6, 2014
Rated 3.0 out of 5.0 by Convenient Close to everything in Cardiff, maybe a little TOO close to the sporting facilities next door. Average hotel stay but with great staff. Maybe stay here again each year for the next 3 years - we'll see. Wifi speed was excellent. October 3, 2014
Rated 5.0 out of 5.0 by great service The reception staff were grate answered all questions ask October 2, 2014
Rated 5.0 out of 5.0 by re: Property left in room when departing Very impressed by the courtesy and prompt attention by Housekeeping staff when we realised that we had left items in our room. October 1, 2014
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