Rated 4.2 out of 5 by 297
Rated 2.0 out of 5.0 by Anil_NYC Good location, but needs updating
We chose this hotel due to its location across from Sophia gardens, and its proximity to Swalec Statium (location of the main event for us). We had just arrived from a two day stay the Holiday Inn in Bristol.
In my view the rooms were quite disappointing at this hotel, particularly compared to its sister hotels in Bristol & elsewhere. The room did not have a safe or a refrigerator (which is unheard of in this day & age), and the bathroom was very dated. I think the rooms need a major facelift to meet the expectations based on the price being charged. Location and staff were the only plus for us.
September 1, 2014
Rated 5.0 out of 5.0 by MJC 1 Gret Hotel with great location and staff
We stayed here for a single night while sightseeing,
We booked two rooms online but a couple of days prior to our visit I requested adjoining rooms, the staff were very polite and arranged our room request..
The rooms were clean and spacious and suited our needs. We paid extra for the evening meal deal, was a bit apprehensive as it said to choose from a set meal.
On arrival to the restaurant we found the waitress although mainly on her own excellent, very polite and explaining everything. The choice of food turned out to be very good along with the quality of the food.
Breakfast was also fine with a nice buffet selection.
The hotel was easy to find with the parking no problem
Overall although it was only one night we had a very pleasant stay and would not hesitate to use again
August 28, 2014
Rated 4.0 out of 5.0 by True Brit Comfortable , centrally convenient hotel.
Comfortable, centrally placed hotel near many of Cardiff's top attractions. Many of the hotel bedrooms overlook beautiful Cardiff Castle Park and Castle . Good
travel connections to local train/bus station and airport.
For Rugby fans, the ideal hotel being minutes away from the Millenium Stadium. Perfect location for a short City Break.
August 28, 2014
Rated 5.0 out of 5.0 by Jona17 Great view and Great relaxation
Great location and views opposite the Cardiff castle. Plentiful food and great service made it amazingly relaxing. All amenities walking distance and truly wonderful coming back to a made up bed each day.
August 25, 2014
Rated 5.0 out of 5.0 by myname128 Pleasant Stay
The staff in all departments were friendly and cared for my needs.
It will certainly make IHG the choice for future holidays.
August 24, 2014
Rated 5.0 out of 5.0 by westernbenito very nice
been stopping at holiday inn and holiday inn express excellent hotels but you never get your ihg points they have failed to pass any points on for many years not happy with there service on the ihg reward points
August 24, 2014
Rated 4.0 out of 5.0 by Raffe comfortable rooms and great breakfast
As a member of the hotel's reward scheme I enjoyed free wifi and a daily paper. The room was excellent - clean and comfortable. It is in an excellent position for the city centre and a water bus is near by to take you to the harbour. Food at breakfast was excellent - they have a pancake machine! All staff were friendly and helpful. Parking is available and at a good rate compared to typical city centre parking.
August 23, 2014
Rated 2.0 out of 5.0 Average stay
The overall stay at the Hotel was good but the not the best. Unfortunately we will not be staying in the Holiday Inn again. The food was absolutely lovely- probably the best part of our stay. The hotel was in a great central location near Bute Park and Cardiff Castle, so great for sightseeing. But our major problem was the incompetence of the hotel staff. We did not have our room cleaned throughout our whole stay which was very disappointing.
August 20, 2014