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Rated 4.2 out of 5 by 299 reviewers.
Rated 2.0 out of 5.0 by Average Room bathroom needs updating in the room Well located for SWALEC stadium. Parking facilities also very good. Breakfast buffet was OK although on the expensive side, particularly as there are other places to eat not far from the hotel. There was also quite a lot of noise from the road (even though we were on the fifth floor) Issues with the room - -Bathroom, there was a surprising amount of mildew on the grout and sealant. Not surprising as the extractor fan did not work at all. -When the tissue box in the bathroom was empty, I rang reception (No answer from housekeeping), a man came up with a toilet roll. I explained we had toilet rolls but no tissues. His initial response was that he could not do anything as housekeeping was closed. Only when I insisted did he obtain a tissue box. I shouldn't have had to insist. September 5, 2014
Rated 2.0 out of 5.0 by Leisure stay in Cardiff A straight forward visit to the hotel which was very middle of the road and at times a touch lacking but nothing too major. Staff were average and were helpful when need be but again nothing to distinguish between other hotel brands. Nevertheless it wasn't all bad was adequate for a short stay. September 5, 2014
Rated 2.0 out of 5.0 by Good location, but needs updating We chose this hotel due to its location across from Sophia gardens, and its proximity to Swalec Statium (location of the main event for us). We had just arrived from a two day stay the Holiday Inn in Bristol. In my view the rooms were quite disappointing at this hotel, particularly compared to its sister hotels in Bristol & elsewhere. The room did not have a safe or a refrigerator (which is unheard of in this day & age), and the bathroom was very dated. I think the rooms need a major facelift to meet the expectations based on the price being charged. Location and staff were the only plus for us. September 1, 2014
Rated 5.0 out of 5.0 by Gret Hotel with great location and staff We stayed here for a single night while sightseeing, We booked two rooms online but a couple of days prior to our visit I requested adjoining rooms, the staff were very polite and arranged our room request.. The rooms were clean and spacious and suited our needs. We paid extra for the evening meal deal, was a bit apprehensive as it said to choose from a set meal. On arrival to the restaurant we found the waitress although mainly on her own excellent, very polite and explaining everything. The choice of food turned out to be very good along with the quality of the food. Breakfast was also fine with a nice buffet selection. The hotel was easy to find with the parking no problem Overall although it was only one night we had a very pleasant stay and would not hesitate to use again August 28, 2014
Rated 4.0 out of 5.0 by Comfortable , centrally convenient hotel. Comfortable, centrally placed hotel near many of Cardiff's top attractions. Many of the hotel bedrooms overlook beautiful Cardiff Castle Park and Castle . Good travel connections to local train/bus station and airport. For Rugby fans, the ideal hotel being minutes away from the Millenium Stadium. Perfect location for a short City Break. August 28, 2014
Rated 5.0 out of 5.0 by Great view and Great relaxation Great location and views opposite the Cardiff castle. Plentiful food and great service made it amazingly relaxing. All amenities walking distance and truly wonderful coming back to a made up bed each day. August 25, 2014
Rated 5.0 out of 5.0 by Pleasant Stay The staff in all departments were friendly and cared for my needs. It will certainly make IHG the choice for future holidays. August 24, 2014
Rated 5.0 out of 5.0 by very nice been stopping at holiday inn and holiday inn express excellent hotels but you never get your ihg points they have failed to pass any points on for many years not happy with there service on the ihg reward points August 24, 2014
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