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Rated 4.2 out of 5 by 264 reviewers.
Rated 5.0 out of 5.0 by Excellant service Very pleased with our stay at Holiday Inn, ideal for what we wanted, for graduation ceremony, would recommend this hotel July 21, 2014
Rated 5.0 out of 5.0 by Lovely hotel, well situated have stayed here twice for son's Graduations. ideally situated for city centre, just a short walk from shops, restaurants, St David's Hall, castle etc. Room situated at front of hotel on Castle Street so would have expected it to be noisy but actually quiet . Good buffet breakfast. Very good value . Would definitely recommend and will certainly stay there again if in Cardiff July 21, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Whole family stayed here for a daughter's graduation so 6 persons spread between a family room and a twin. Both were very well appointed and cool in a very hot period in July July 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed Nice room, welcoming service. Second day, we returned to the room mid afternoon, and housekeeping said they would come back. We left the room before 3pm, but no tea coffee or milk left for that day. After the event at the Millennium stadium had a snack at the bar. Staff rushed off their feet, order stayed on the side for a few minutes, then was given to us, cold and not very nice. Should have complained there and then but staff too busy to chat. Left food. Complained the next day, reception staff listened and offered extra points to reassure us it was a one off, however this has happened at other Holiday Inns in different locations. Nice hotel, would possibly use again. July 19, 2014
Rated 2.0 out of 5.0 by Not impressed You have to pay to park your car, and not even a discount if you a paying guest at the hotel, and they don't even guarantee you will get a car park space! Wi fi was expensive, and so ridiculous that they charge for it. No chest of drawers in the bedroom, so nowhere to put underwear etc No extractor fan in the bathroom, so you have to prop the door open, otherwise really hot and steamed up. Air con didn't work and we had to have the room keys re-activated 3 times!!! Never again for us... July 16, 2014
Rated 4.0 out of 5.0 by Needs work Hotel is showing its age and needs sprucing up outside the guest rooms. Also, staff need to be more focused, and there was no attention to my IHG status. July 14, 2014
Rated 5.0 out of 5.0 by University open Day Staff were all really helpful in guiding us to the University, provided info on Cardiff on where to eat and allowed us to park our car all day in their secure car park at very reasonable rates. July 13, 2014
Rated 4.0 out of 5.0 by Cardiff one nigh stop Excellent location and staff, but don't understand why there is a charge for parking as a guest? Luckily as a platinum member it is free parking. Hotel in need of a bit of an upgrade, room clean and comfortable but looking a bit dated, TV should be bigger and come with all the freeview channels. The worst thing for me was the smokers who stand around or sit at the tables outside the main entrance, this means you have to walk through their exhaled smoke to get into the hotel. This is unacceptable and a smoking area away from the entrance should be found. July 12, 2014
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