Rated 4.2 out of 5 by 260
Rated 2.0 out of 5.0 by wel0velife Not impressed
You have to pay to park your car, and not even a discount if you a paying guest at the hotel, and they don't even guarantee you will get a car park space! Wi fi was expensive, and so ridiculous that they charge for it. No chest of drawers in the bedroom, so nowhere to put underwear etc
No extractor fan in the bathroom, so you have to prop the door open, otherwise really hot and steamed up.
Air con didn't work and we had to have the room keys re-activated 3 times!!!
Never again for us...
July 16, 2014
Rated 4.0 out of 5.0 by Markinsalisbury Needs work
Hotel is showing its age and needs sprucing up outside the guest rooms. Also, staff need to be more focused, and there was no attention to my IHG status.
July 14, 2014
Rated 5.0 out of 5.0 by Carole1964 University open Day
Staff were all really helpful in guiding us to the University, provided info on Cardiff on where to eat and allowed us to park our car all day in their secure car park at very reasonable rates.
July 13, 2014
Rated 4.0 out of 5.0 by Tmation Cardiff one nigh stop
Excellent location and staff, but don't understand why there is a charge for parking as a guest? Luckily as a platinum member it is free parking.
Hotel in need of a bit of an upgrade, room clean and comfortable but looking a bit dated, TV should be bigger and come with all the freeview channels.
The worst thing for me was the smokers who stand around or sit at the tables outside the main entrance, this means you have to walk through their exhaled smoke to get into the hotel. This is unacceptable and a smoking area away from the entrance should be found.
July 12, 2014
Rated 5.0 out of 5.0 by philT end of a good weekend
nice easy check-in great room over looking the river very quite, good meals and a great drink easy check out will stay again when in the area
July 10, 2014
Rated 5.0 out of 5.0 by Merrybiker600 Overall
Very Happy with this hotel stayed here a couple of times
Room, Staff, Secure parking And food very good
July 9, 2014
Rated 5.0 out of 5.0 by morri56 great hotel with parking
very convenient location to shops, castle, rugby ----very clean hotel with helpful pleasant staff----- would stay here again
July 1, 2014
Rated 3.0 out of 5.0 by CCTT Tired and in need of upgrading
Not the best place to stay for business. I stayed over two nights and there was a high number of coach parties - noisy and demanding of the staff.
The room looked tired and the decor dated. The bathroom was down trodden, towels washed out and hot water not hot!
The large windows do not afford privacy from the other windows of rooms - Net curtains would be a good addition - I was able to look directly into other rooms from my window and I realised I could see what occupants were doing.
THe restaurant was understaffed, with not enough staff to deal with guests. Breakfast was slow as a result.
Having said that, staff were helpful and friendly.
Internet access was not high speed, as purported to be and the signal was patchy.
July 1, 2014