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Rated 4.2 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 by room facilities had a room facing cardiff arms park.the room was very clean and tidy.only negative comment is that the shower head is positioned far to high ,my wife being only 5ft could not reach it and the only other comment is the lack of drawers thus being none.but overall a great long weekend July 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Hotel situated right in the heart of Cardiff, staff were very friendly and helpfull would highly recommend July 26, 2014
Rated 5.0 out of 5.0 by Great location! The hotel is in a great location! It's right opposite the castle in the city centre and within walking distance to the restaurants, bars and shops. We stayed in a family room which was big and comfortable. The staff were friendly and helpful. The restaurant staff made an effort to move tables around to sit our party of 12 together at breakfast even though it was busy. Breakfast was nice and there was a good choice (we especially liked the the pancake machine). Overall, the hotel was good value for money and I would stay here again. July 23, 2014
Rated 5.0 out of 5.0 by Excellant service Very pleased with our stay at Holiday Inn, ideal for what we wanted, for graduation ceremony, would recommend this hotel July 21, 2014
Rated 5.0 out of 5.0 by Lovely hotel, well situated have stayed here twice for son's Graduations. ideally situated for city centre, just a short walk from shops, restaurants, St David's Hall, castle etc. Room situated at front of hotel on Castle Street so would have expected it to be noisy but actually quiet . Good buffet breakfast. Very good value . Would definitely recommend and will certainly stay there again if in Cardiff July 21, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Whole family stayed here for a daughter's graduation so 6 persons spread between a family room and a twin. Both were very well appointed and cool in a very hot period in July July 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed Nice room, welcoming service. Second day, we returned to the room mid afternoon, and housekeeping said they would come back. We left the room before 3pm, but no tea coffee or milk left for that day. After the event at the Millennium stadium had a snack at the bar. Staff rushed off their feet, order stayed on the side for a few minutes, then was given to us, cold and not very nice. Should have complained there and then but staff too busy to chat. Left food. Complained the next day, reception staff listened and offered extra points to reassure us it was a one off, however this has happened at other Holiday Inns in different locations. Nice hotel, would possibly use again. July 19, 2014
Rated 2.0 out of 5.0 by Not impressed You have to pay to park your car, and not even a discount if you a paying guest at the hotel, and they don't even guarantee you will get a car park space! Wi fi was expensive, and so ridiculous that they charge for it. No chest of drawers in the bedroom, so nowhere to put underwear etc No extractor fan in the bathroom, so you have to prop the door open, otherwise really hot and steamed up. Air con didn't work and we had to have the room keys re-activated 3 times!!! Never again for us... July 16, 2014
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