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Rated 4.2 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Great location and breakfast This hotel is not pretty from the outside, but is opposite Cardiff Castle, the park, and next to the Millennium Stadium. There is also a water bus service to Cardiff Bay. The rooms were an adequate size, with good beds and bathroom facilities. Breakfast was excellent, with a variety of healthy foods and a pancake maker! The hotel is also close to the train station, shopping centres and museum - everything within a 10 minute walk. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed, wonderful breakfast Our stay at the Holiday Inn, Cardiff was great. Even though we arrived several hours early it wasn’t a problem. We checked into our 3rd floor room and were delighted that the view directly faced Cardiff Castle! The room temperature was perfect, bath towels were big and fluffy, and the bed very comfortable, we both got a great sleep. The room itself was slightly smaller than what we’re used to from Holiday Inn, but the use of space was exceedingly economical (the hair dryer is actually mounted in a dresser drawer). Breakfast buffet was beautifully laid out with a wide variety of items to choose from including – but not limited to – sausage, black pudding, two types of egg, beans, fresh fruit, pancakes, yogurts, forest berry topping, and pastries. We’d definitely stay again. Well done, Holiday Inn Cardiff! August 18, 2014
Rated 5.0 out of 5.0 by Excellent staff at reception When arriving at the hotel were greeted in a very friendly manner and treated like a valued customer. Staff in the hotel were polite and very professional. The room was clean and comfortable however the noise from the road outside was intrusive. All in all a good stay in an excellent hotel. August 18, 2014
Rated 4.0 out of 5.0 by A good hotel in a good location Holiday Inn Cardiff is my hotel of choice when i need to visit Cardiff on business. The hotel location is convenient for the city centre, meaning I can get to work easily and I have plenty of after work options to relax. The hotel itself is well decorated and maintained, and the staff are friendly and welcoming. My room was clean and fresh, and I had a comfortable nights sleep. I ate in the restaurant for this trip, and the food (medium rare rump steak) was good quality, well prepared and tasty. My only gripe for this trip (and this may be directed at IHG rather than HI Cardiff directly) is that a 10% service charge was auto added to my food bill. Whilst the staff were happy to take this off I feel it is unnecessary to add this charge by default. I am a business traveller, and require receipts to claim expenses. My company will not reimburse tips/service charges that appear on food bills. If I receive good service, I will choose to personally tip in cash at my own expense. This also happened recently at another HI, hence why I wonder if it is a new IHG policy? August 18, 2014
Rated 4.0 out of 5.0 by Very Comfirtable Very friendly staff, comfortable bed - enjoyed the stay - all good. August 17, 2014
Rated 3.0 out of 5.0 by Good central location but tiny noisy room Very convenient location next to Cardiff Castle and the Millenium Stadium. Only a few minutes' walk to get into the city centre. I was in a standard room which was tiny. Regretted not registering for an upgrade. Furniture was rather worn. My room faced the main road (Castle Street) which made it noisy even with the windows closed. I managed to sleep through the noise but others might not be so lucky. Standard WiFi speed was slow - forget about streaming video! On the plus side, breakfast was tasty with a good selection of items and the bed was comfortable. For the average quality, I thought the room rate offered poor value for money - but due to the high demand around the time of the Super Cup Final, the price was probably inflated. August 15, 2014
Rated 5.0 out of 5.0 by pleasant friendly staff and comfortable bed good breakfast on business someone else pays August 14, 2014
Rated 5.0 out of 5.0 by very clean and great stay rooms are very clean and airy. staff polite and helpful. ease of parking and didn't feel robbed. August 13, 2014
Rated 4.0 out of 5.0 by Overall experience Normally we mark up excellent for all our stays, but we have had to adjust this time, mainly due to internal noise which greatly affected our stay. Our first night the noise level until 10pm was dreadful due to other guests, young boys mainly who were above us. Heaven knows what they were doing. Did mention this to the desk in the morning, who were aware of the problem. The next night was better, but still more noise than I would consider acceptable. The one item of room comfort was a bulb not working in the room, which we had rectified after the first day. We still enjoyed our stay, appreciate the noise was not the hotel fault. We are staying a weekend at the Holiday Inn at Gloucester on the 22nd August and will return to Cardiff soon. August 11, 2014
Rated 5.0 out of 5.0 by Good experience Excellent all round service. Car parking very good, excellent location. August 11, 2014
Rated 4.0 out of 5.0 by Great overnight stay in the centre of Cardiff The room was clean, the Mattress was comfortable and the Breakfast was excellent - everything you look for in an overnight stay. August 5, 2014
Rated 4.0 out of 5.0 by Not bad at all but bit expensive Room was small, location was great hence price a bit high. August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel Bed was huge!!! Breakfast was good and staff were very friendly and polite. Carpet in room looks a bit dated August 4, 2014
Rated 3.0 out of 5.0 by Good value and ideal location. Hotel offers good value and an Ideal location. Close to city centre but far enough away from hustle and bustle to ensure a relaxing break and a good night's sleep. Management and staff friendly and efficient. August 3, 2014
Rated 4.0 out of 5.0 by Fat wallet A nice quiet and very centrally located hotel it was ideal for our long weekend away the room was very comfortable and the bed nice and firm I slept really well,all staff were very helpful and courteous and the food we had in the restaurant and the bar was first class,very impressed with Cardiff as a city. August 2, 2014
Rated 2.0 out of 5.0 by comfortable bed but check room before you get comfy! There were so many spiders outside the window that I had to close the curtains (I counted 10 large ones within half an hour!). The tiny bath had a shower curtain set up for a corner cubicle so that the usable space was reduced to about a third. Impossible to shower in without getting wrapped in the curtain! The bath had hairs in it from the previous occupant. Over bed lighting did not work. HOWEVER, bed was comfortable and the air con allowed for a good night's sleep (if you can block out the other horrors). The staff did take my concerns on board and switched rooms for me. I cannot fault their enthusiasm and help. I would recommend a twin room rather than a double as you get much more space, often at the same price! July 30, 2014
Rated 3.0 out of 5.0 by A good value room in city centre. This hotel is what you can expect from this type of hotel. It was clean and tidy room but had signs of ware and tare. ... The mattress was very uncomfortable. ...this appears to be typical with holiday inn, chester, london, stratford Upon Avon. Where as Premier Inn in same areas do appear to have much better mattresses. Hence I now normally stay with premier inn. On leaving was asked by staff how was the stay, I stated the above which was largely ignored and told I should of requested a change of room.... Not much help as you are checking out, also who wants to change room when you have jyst got in from a long day out. Holiday inn if you want feedback please accept it in the good faith it is given.... Also as a priority member was asked what paper I would like in the morning...no paper, advised they did not have this national broardsheet... July 29, 2014
Rated 4.0 out of 5.0 Great Location You expect good service from a Holiday Inn and this is what we got, friendly staff, clean hotel, comfy rooms, speedy check-in and check-out. Our only minor problem was at breakfast where they could not keep up with demand at the buffet counter. But a great location for a city visit, easy to find and not to far to walk back to when your carrying all your wife's shopping !! July 29, 2014
Rated 5.0 out of 5.0 by Great location spent 2 nights here while attending a concert in the Castle grounds and had a lovely relaxing break. Location was perfect and room was great - if a tad small, but clean, comfortable and well presented, the room actually had a decent hairdryer which is rare in hotel chains and the shower was hot and powerful. My only small gripe was the bar prices for 2 glasse of wine at £15! but there are plenty of great bars and restaurants nearby so not really an issue - after all this was a chance to look around cardiff - not sit in a hotel bar for the weekend! Had a really great couple of days and will return July 29, 2014
Rated 5.0 out of 5.0 by Great location The hotel is brilliantly located, the staff are all very helpful. The rooms are clean and the beds comfortable. What more could you ask for? July 29, 2014
Rated 5.0 out of 5.0 by Excellent service from all staff From the moment we arrived, everything was smooth efficiency. Great food, clean, air-conditioned rooms, and parking for our minibus. What more could we need! July 27, 2014
Rated 4.0 out of 5.0 by room facilities had a room facing cardiff arms park.the room was very clean and tidy.only negative comment is that the shower head is positioned far to high ,my wife being only 5ft could not reach it and the only other comment is the lack of drawers thus being none.but overall a great long weekend July 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Hotel situated right in the heart of Cardiff, staff were very friendly and helpfull would highly recommend July 26, 2014
Rated 5.0 out of 5.0 by Great location! The hotel is in a great location! It's right opposite the castle in the city centre and within walking distance to the restaurants, bars and shops. We stayed in a family room which was big and comfortable. The staff were friendly and helpful. The restaurant staff made an effort to move tables around to sit our party of 12 together at breakfast even though it was busy. Breakfast was nice and there was a good choice (we especially liked the the pancake machine). Overall, the hotel was good value for money and I would stay here again. July 23, 2014
Rated 5.0 out of 5.0 by Excellant service Very pleased with our stay at Holiday Inn, ideal for what we wanted, for graduation ceremony, would recommend this hotel July 21, 2014
Rated 5.0 out of 5.0 by Lovely hotel, well situated have stayed here twice for son's Graduations. ideally situated for city centre, just a short walk from shops, restaurants, St David's Hall, castle etc. Room situated at front of hotel on Castle Street so would have expected it to be noisy but actually quiet . Good buffet breakfast. Very good value . Would definitely recommend and will certainly stay there again if in Cardiff July 21, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Whole family stayed here for a daughter's graduation so 6 persons spread between a family room and a twin. Both were very well appointed and cool in a very hot period in July July 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed Nice room, welcoming service. Second day, we returned to the room mid afternoon, and housekeeping said they would come back. We left the room before 3pm, but no tea coffee or milk left for that day. After the event at the Millennium stadium had a snack at the bar. Staff rushed off their feet, order stayed on the side for a few minutes, then was given to us, cold and not very nice. Should have complained there and then but staff too busy to chat. Left food. Complained the next day, reception staff listened and offered extra points to reassure us it was a one off, however this has happened at other Holiday Inns in different locations. Nice hotel, would possibly use again. July 19, 2014
Rated 2.0 out of 5.0 by Not impressed You have to pay to park your car, and not even a discount if you a paying guest at the hotel, and they don't even guarantee you will get a car park space! Wi fi was expensive, and so ridiculous that they charge for it. No chest of drawers in the bedroom, so nowhere to put underwear etc No extractor fan in the bathroom, so you have to prop the door open, otherwise really hot and steamed up. Air con didn't work and we had to have the room keys re-activated 3 times!!! Never again for us... July 16, 2014
Rated 4.0 out of 5.0 by Needs work Hotel is showing its age and needs sprucing up outside the guest rooms. Also, staff need to be more focused, and there was no attention to my IHG status. July 14, 2014
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