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Rated 4.1 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Great location spent 2 nights here while attending a concert in the Castle grounds and had a lovely relaxing break. Location was perfect and room was great - if a tad small, but clean, comfortable and well presented, the room actually had a decent hairdryer which is rare in hotel chains and the shower was hot and powerful. My only small gripe was the bar prices for 2 glasse of wine at £15! but there are plenty of great bars and restaurants nearby so not really an issue - after all this was a chance to look around cardiff - not sit in a hotel bar for the weekend! Had a really great couple of days and will return July 29, 2014
Rated 5.0 out of 5.0 by Great location The hotel is brilliantly located, the staff are all very helpful. The rooms are clean and the beds comfortable. What more could you ask for? July 29, 2014
Rated 5.0 out of 5.0 by Excellent service from all staff From the moment we arrived, everything was smooth efficiency. Great food, clean, air-conditioned rooms, and parking for our minibus. What more could we need! July 27, 2014
Rated 4.0 out of 5.0 by room facilities had a room facing cardiff arms park.the room was very clean and tidy.only negative comment is that the shower head is positioned far to high ,my wife being only 5ft could not reach it and the only other comment is the lack of drawers thus being none.but overall a great long weekend July 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Hotel situated right in the heart of Cardiff, staff were very friendly and helpfull would highly recommend July 26, 2014
Rated 5.0 out of 5.0 by Great location! The hotel is in a great location! It's right opposite the castle in the city centre and within walking distance to the restaurants, bars and shops. We stayed in a family room which was big and comfortable. The staff were friendly and helpful. The restaurant staff made an effort to move tables around to sit our party of 12 together at breakfast even though it was busy. Breakfast was nice and there was a good choice (we especially liked the the pancake machine). Overall, the hotel was good value for money and I would stay here again. July 23, 2014
Rated 5.0 out of 5.0 by Excellant service Very pleased with our stay at Holiday Inn, ideal for what we wanted, for graduation ceremony, would recommend this hotel July 21, 2014
Rated 5.0 out of 5.0 by Lovely hotel, well situated have stayed here twice for son's Graduations. ideally situated for city centre, just a short walk from shops, restaurants, St David's Hall, castle etc. Room situated at front of hotel on Castle Street so would have expected it to be noisy but actually quiet . Good buffet breakfast. Very good value . Would definitely recommend and will certainly stay there again if in Cardiff July 21, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Whole family stayed here for a daughter's graduation so 6 persons spread between a family room and a twin. Both were very well appointed and cool in a very hot period in July July 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed Nice room, welcoming service. Second day, we returned to the room mid afternoon, and housekeeping said they would come back. We left the room before 3pm, but no tea coffee or milk left for that day. After the event at the Millennium stadium had a snack at the bar. Staff rushed off their feet, order stayed on the side for a few minutes, then was given to us, cold and not very nice. Should have complained there and then but staff too busy to chat. Left food. Complained the next day, reception staff listened and offered extra points to reassure us it was a one off, however this has happened at other Holiday Inns in different locations. Nice hotel, would possibly use again. July 19, 2014
Rated 2.0 out of 5.0 by Not impressed You have to pay to park your car, and not even a discount if you a paying guest at the hotel, and they don't even guarantee you will get a car park space! Wi fi was expensive, and so ridiculous that they charge for it. No chest of drawers in the bedroom, so nowhere to put underwear etc No extractor fan in the bathroom, so you have to prop the door open, otherwise really hot and steamed up. Air con didn't work and we had to have the room keys re-activated 3 times!!! Never again for us... July 16, 2014
Rated 4.0 out of 5.0 by Needs work Hotel is showing its age and needs sprucing up outside the guest rooms. Also, staff need to be more focused, and there was no attention to my IHG status. July 14, 2014
Rated 5.0 out of 5.0 by University open Day Staff were all really helpful in guiding us to the University, provided info on Cardiff on where to eat and allowed us to park our car all day in their secure car park at very reasonable rates. July 13, 2014
Rated 4.0 out of 5.0 by Cardiff one nigh stop Excellent location and staff, but don't understand why there is a charge for parking as a guest? Luckily as a platinum member it is free parking. Hotel in need of a bit of an upgrade, room clean and comfortable but looking a bit dated, TV should be bigger and come with all the freeview channels. The worst thing for me was the smokers who stand around or sit at the tables outside the main entrance, this means you have to walk through their exhaled smoke to get into the hotel. This is unacceptable and a smoking area away from the entrance should be found. July 12, 2014
Rated 5.0 out of 5.0 by end of a good weekend nice easy check-in great room over looking the river very quite, good meals and a great drink easy check out will stay again when in the area July 10, 2014
Rated 5.0 out of 5.0 by Overall Very Happy with this hotel stayed here a couple of times Room, Staff, Secure parking And food very good July 9, 2014
Rated 5.0 out of 5.0 by great hotel with parking very convenient location to shops, castle, rugby ----very clean hotel with helpful pleasant staff----- would stay here again July 1, 2014
Rated 3.0 out of 5.0 by Tired and in need of upgrading Not the best place to stay for business. I stayed over two nights and there was a high number of coach parties - noisy and demanding of the staff. The room looked tired and the decor dated. The bathroom was down trodden, towels washed out and hot water not hot! The large windows do not afford privacy from the other windows of rooms - Net curtains would be a good addition - I was able to look directly into other rooms from my window and I realised I could see what occupants were doing. THe restaurant was understaffed, with not enough staff to deal with guests. Breakfast was slow as a result. Having said that, staff were helpful and friendly. Internet access was not high speed, as purported to be and the signal was patchy. July 1, 2014
Rated 4.0 out of 5.0 by good time had by all Cardiff holiday Inn was good, easy access to town all within walking distance. Bedroom was very comfortable had a good nights sleep. Was disappointed with the bathroom as it was a bit mouldy in places. Breakfast was very nice, good value for money- buffet breakfast with lots of choice. June 25, 2014
Rated 5.0 out of 5.0 by Good position in City Centre and comfortable with it The hotel is in an excellent position close to the city centre. The breakfast was one of the best that i have had in an hotel One minor point - I found the approach by car to the hotel entrance - easily overshot - I missed first time and had to circle Cardiff at rush hour! June 19, 2014
Rated 5.0 out of 5.0 by Our best stay in Cardiff to date An excellent hotel in a great situation for sightseeing. Reception staff could not have been more helpful and efficient. Our room on the top floor was well presented and quiet. This hotel has to be in the top league of Holiday Inns. Looking forward to our next visit. June 19, 2014
Rated 5.0 out of 5.0 by Lovely location and excellent service The location is perfect. Right across the street from Cardiff Castle. Happy to have a goods night sleep in a comfy bed. Staff at the bar was very attentive and friendly and food was really nice as well. Good selection and quality. June 18, 2014
Rated 2.0 out of 5.0 by Was ok Was ok bar the door locks being broken. Staff did help but was a pain as on top floor had to go up and down lift alot until it stopped completely and they had to fix it. June 18, 2014
Rated 4.0 out of 5.0 by Great value pre paid/pre booked twin rooms with breakfast Better than anticipated quality for price paid - car park a bit tricky but free foor IHG Gold carders ! Breakfast decent / staff helpful at reception. Bar contained all basic requirements. June 17, 2014
Rated 5.0 out of 5.0 by Central,value for money Stayed for one night in order to go sailing early next day.Great value,not too noisy just the odd sound or two.Recommended for stay in Cardiff. June 11, 2014
Rated 5.0 out of 5.0 by Cardiff I always look foward to my twice yearly visit to the Holiday Inn at Cardiff. The rooms are always spotless. It is in a brilliant location opposite the castle. Staff are very friendly. Loved the waitress serving evening friendly with a lovely manner. Looking forward to my next visit. Diolch. June 8, 2014
Rated 5.0 out of 5.0 by Great Service Staying in this hotel on a regular basis for work, the staff are very welcoming and friendly. As a rewards member, my check in is swift and paperwork is always ready when I arrive. The hotel is having some refurbishment, but the disruption was kept to a minimum. However, on this occasion, when I came to check out, payment had already been taken from my card, saying that the cardholder was not present. Your staff were very apologetic and assured this wouldn't happen again and that they would put some reward points on my account as an apology. This still hasn't been done. June 8, 2014
Rated 5.0 out of 5.0 by Excellent location and comfortable bed Brilliant room and comfortable bed in very central location. We were able to walk in to the city centre. Free parking and the friendly staff were an added bonus. June 4, 2014
Rated 3.0 out of 5.0 by Can't book twin room I stayed in the Holiday Inn Cardiff City Centre last Saturday night. Booked on the web a standard room, picture on web showed a twin room. Got to hotel with my mate who I was quite prepared to share a room with to be informed that only a double room was available. Receptionist was very helpful and organised a put-you-up bed to be delivered to the room. Rooms were small in the first place, with extra bed now very tight for space. Should have been able to state twin room required when booking otherwise would have booked elsewhere. Breakfast quality and service excellent. Free parking also good. June 4, 2014
Rated 4.0 out of 5.0 by Good food and good service Dining staff are very friendly and efficient even during their busy times. They make porridge the way I request. June 4, 2014
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