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Rated 4.1 out of 5 by 341 reviewers.
Rated 2.0 out of 5.0 by Disappointing This was my second consecutive week at the Holiday Inn Cardiff City centre and I was disappointed with my stay. Laundry put in the previous week wasn't ready, the room was absolutely tiny and the TV remote was missing. It also seems that recognition for priority club members is reserved for those who shout about it from the rooftops and are very demanding or for those who complain. The room was clean enough and the staff pleasant, though it was too much to refill the tea and coffee each day apparently. It is in a great location but overall very disappointing and I shall be looking elsewhere on future visits to Cardiff. September 15, 2014
Rated 5.0 out of 5.0 by Good service,amenable and reasonable food Enjoyable one night stop-over. Friendly and helpful staff and a restful night for me and my wife September 10, 2014
Rated 5.0 out of 5.0 by Unhappy Still in the holiday inn and still we struggle to get any points from there system ? Waste of time talking to Ihg and staff at hotel are very helpful but obviously Ihg need to change there way in dealing with customers great hotel and staff but Ihg waste of time they never reply to e mails September 8, 2014
Rated 4.0 out of 5.0 by Friendly and informative service - Nice bed and friendly service. - Great breakfast and the service was in top September 8, 2014
Rated 2.0 out of 5.0 by Average Room bathroom needs updating in the room Well located for SWALEC stadium. Parking facilities also very good. Breakfast buffet was OK although on the expensive side, particularly as there are other places to eat not far from the hotel. There was also quite a lot of noise from the road (even though we were on the fifth floor) Issues with the room - -Bathroom, there was a surprising amount of mildew on the grout and sealant. Not surprising as the extractor fan did not work at all. -When the tissue box in the bathroom was empty, I rang reception (No answer from housekeeping), a man came up with a toilet roll. I explained we had toilet rolls but no tissues. His initial response was that he could not do anything as housekeeping was closed. Only when I insisted did he obtain a tissue box. I shouldn't have had to insist. September 5, 2014
Rated 2.0 out of 5.0 by Leisure stay in Cardiff A straight forward visit to the hotel which was very middle of the road and at times a touch lacking but nothing too major. Staff were average and were helpful when need be but again nothing to distinguish between other hotel brands. Nevertheless it wasn't all bad was adequate for a short stay. September 5, 2014
Rated 2.0 out of 5.0 by Good location, but needs updating We chose this hotel due to its location across from Sophia gardens, and its proximity to Swalec Statium (location of the main event for us). We had just arrived from a two day stay the Holiday Inn in Bristol. In my view the rooms were quite disappointing at this hotel, particularly compared to its sister hotels in Bristol & elsewhere. The room did not have a safe or a refrigerator (which is unheard of in this day & age), and the bathroom was very dated. I think the rooms need a major facelift to meet the expectations based on the price being charged. Location and staff were the only plus for us. September 1, 2014
Rated 5.0 out of 5.0 by Gret Hotel with great location and staff We stayed here for a single night while sightseeing, We booked two rooms online but a couple of days prior to our visit I requested adjoining rooms, the staff were very polite and arranged our room request.. The rooms were clean and spacious and suited our needs. We paid extra for the evening meal deal, was a bit apprehensive as it said to choose from a set meal. On arrival to the restaurant we found the waitress although mainly on her own excellent, very polite and explaining everything. The choice of food turned out to be very good along with the quality of the food. Breakfast was also fine with a nice buffet selection. The hotel was easy to find with the parking no problem Overall although it was only one night we had a very pleasant stay and would not hesitate to use again August 28, 2014
Rated 4.0 out of 5.0 by Comfortable , centrally convenient hotel. Comfortable, centrally placed hotel near many of Cardiff's top attractions. Many of the hotel bedrooms overlook beautiful Cardiff Castle Park and Castle . Good travel connections to local train/bus station and airport. For Rugby fans, the ideal hotel being minutes away from the Millenium Stadium. Perfect location for a short City Break. August 28, 2014
Rated 5.0 out of 5.0 by Great view and Great relaxation Great location and views opposite the Cardiff castle. Plentiful food and great service made it amazingly relaxing. All amenities walking distance and truly wonderful coming back to a made up bed each day. August 25, 2014
Rated 5.0 out of 5.0 by Pleasant Stay The staff in all departments were friendly and cared for my needs. It will certainly make IHG the choice for future holidays. August 24, 2014
Rated 5.0 out of 5.0 by very nice been stopping at holiday inn and holiday inn express excellent hotels but you never get your ihg points they have failed to pass any points on for many years not happy with there service on the ihg reward points August 24, 2014
Rated 4.0 out of 5.0 by comfortable rooms and great breakfast As a member of the hotel's reward scheme I enjoyed free wifi and a daily paper. The room was excellent - clean and comfortable. It is in an excellent position for the city centre and a water bus is near by to take you to the harbour. Food at breakfast was excellent - they have a pancake machine! All staff were friendly and helpful. Parking is available and at a good rate compared to typical city centre parking. August 23, 2014
Rated 2.0 out of 5.0 Average stay The overall stay at the Hotel was good but the not the best. Unfortunately we will not be staying in the Holiday Inn again. The food was absolutely lovely- probably the best part of our stay. The hotel was in a great central location near Bute Park and Cardiff Castle, so great for sightseeing. But our major problem was the incompetence of the hotel staff. We did not have our room cleaned throughout our whole stay which was very disappointing. August 20, 2014
Rated 4.0 out of 5.0 by Great dining experience Only let down on this occasion by room needing refurbishing and a new mattress. August 20, 2014
Rated 5.0 out of 5.0 by Great location and breakfast This hotel is not pretty from the outside, but is opposite Cardiff Castle, the park, and next to the Millennium Stadium. There is also a water bus service to Cardiff Bay. The rooms were an adequate size, with good beds and bathroom facilities. Breakfast was excellent, with a variety of healthy foods and a pancake maker! The hotel is also close to the train station, shopping centres and museum - everything within a 10 minute walk. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed, wonderful breakfast Our stay at the Holiday Inn, Cardiff was great. Even though we arrived several hours early it wasn’t a problem. We checked into our 3rd floor room and were delighted that the view directly faced Cardiff Castle! The room temperature was perfect, bath towels were big and fluffy, and the bed very comfortable, we both got a great sleep. The room itself was slightly smaller than what we’re used to from Holiday Inn, but the use of space was exceedingly economical (the hair dryer is actually mounted in a dresser drawer). Breakfast buffet was beautifully laid out with a wide variety of items to choose from including – but not limited to – sausage, black pudding, two types of egg, beans, fresh fruit, pancakes, yogurts, forest berry topping, and pastries. We’d definitely stay again. Well done, Holiday Inn Cardiff! August 18, 2014
Rated 5.0 out of 5.0 by Excellent staff at reception When arriving at the hotel were greeted in a very friendly manner and treated like a valued customer. Staff in the hotel were polite and very professional. The room was clean and comfortable however the noise from the road outside was intrusive. All in all a good stay in an excellent hotel. August 18, 2014
Rated 4.0 out of 5.0 by A good hotel in a good location Holiday Inn Cardiff is my hotel of choice when i need to visit Cardiff on business. The hotel location is convenient for the city centre, meaning I can get to work easily and I have plenty of after work options to relax. The hotel itself is well decorated and maintained, and the staff are friendly and welcoming. My room was clean and fresh, and I had a comfortable nights sleep. I ate in the restaurant for this trip, and the food (medium rare rump steak) was good quality, well prepared and tasty. My only gripe for this trip (and this may be directed at IHG rather than HI Cardiff directly) is that a 10% service charge was auto added to my food bill. Whilst the staff were happy to take this off I feel it is unnecessary to add this charge by default. I am a business traveller, and require receipts to claim expenses. My company will not reimburse tips/service charges that appear on food bills. If I receive good service, I will choose to personally tip in cash at my own expense. This also happened recently at another HI, hence why I wonder if it is a new IHG policy? August 18, 2014
Rated 4.0 out of 5.0 by Very Comfirtable Very friendly staff, comfortable bed - enjoyed the stay - all good. August 17, 2014
Rated 3.0 out of 5.0 by Good central location but tiny noisy room Very convenient location next to Cardiff Castle and the Millenium Stadium. Only a few minutes' walk to get into the city centre. I was in a standard room which was tiny. Regretted not registering for an upgrade. Furniture was rather worn. My room faced the main road (Castle Street) which made it noisy even with the windows closed. I managed to sleep through the noise but others might not be so lucky. Standard WiFi speed was slow - forget about streaming video! On the plus side, breakfast was tasty with a good selection of items and the bed was comfortable. For the average quality, I thought the room rate offered poor value for money - but due to the high demand around the time of the Super Cup Final, the price was probably inflated. August 15, 2014
Rated 5.0 out of 5.0 by pleasant friendly staff and comfortable bed good breakfast on business someone else pays August 14, 2014
Rated 5.0 out of 5.0 by very clean and great stay rooms are very clean and airy. staff polite and helpful. ease of parking and didn't feel robbed. August 13, 2014
Rated 4.0 out of 5.0 by Overall experience Normally we mark up excellent for all our stays, but we have had to adjust this time, mainly due to internal noise which greatly affected our stay. Our first night the noise level until 10pm was dreadful due to other guests, young boys mainly who were above us. Heaven knows what they were doing. Did mention this to the desk in the morning, who were aware of the problem. The next night was better, but still more noise than I would consider acceptable. The one item of room comfort was a bulb not working in the room, which we had rectified after the first day. We still enjoyed our stay, appreciate the noise was not the hotel fault. We are staying a weekend at the Holiday Inn at Gloucester on the 22nd August and will return to Cardiff soon. August 11, 2014
Rated 5.0 out of 5.0 by Good experience Excellent all round service. Car parking very good, excellent location. August 11, 2014
Rated 4.0 out of 5.0 by Great overnight stay in the centre of Cardiff The room was clean, the Mattress was comfortable and the Breakfast was excellent - everything you look for in an overnight stay. August 5, 2014
Rated 4.0 out of 5.0 by Not bad at all but bit expensive Room was small, location was great hence price a bit high. August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel Bed was huge!!! Breakfast was good and staff were very friendly and polite. Carpet in room looks a bit dated August 4, 2014
Rated 3.0 out of 5.0 by Good value and ideal location. Hotel offers good value and an Ideal location. Close to city centre but far enough away from hustle and bustle to ensure a relaxing break and a good night's sleep. Management and staff friendly and efficient. August 3, 2014
Rated 4.0 out of 5.0 by Fat wallet A nice quiet and very centrally located hotel it was ideal for our long weekend away the room was very comfortable and the bed nice and firm I slept really well,all staff were very helpful and courteous and the food we had in the restaurant and the bar was first class,very impressed with Cardiff as a city. August 2, 2014
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