Rated 4.1 out of 5 by 189
Rated 5.0 out of 5.0 by awayday very central and very comfortable
a very good all round comfortable hotel in the centre of cardiff marvellous for sport i.e rugby shopping and cardiff theatres
March 19, 2013
Rated 3.0 out of 5.0 by Oxcheetah Disappointed
Not particularly happy with my experience.
The first room allocated was right at the front, about the same size as a rabbit hutch with nowhere comfortable to sit. It was also so noisy I may have well been sleeping in the street!
I asked to be moved and I was however I was still a little disappointed by the room.
Finally, why oh why oh why do you advertise individually controlled air conditioning when you cannot cool the room down in winter as you can only have heat!
March 16, 2013
Rated 5.0 out of 5.0 by MCP1 Perfect
Just what we needed a clean comfortable room in the Centre of Cardiff with friendly helpful staff. The great view was a bonus
March 9, 2013
Rated 4.0 out of 5.0 by Britabroad At Cardiff again
Pleasant stay. Car park very full - it would help if there was indication to that effect because turning is difficult.
Service at its usual standard.
March 7, 2013
Rated 4.0 out of 5.0 by Bluemoon3 good hotel, poor shower
Good Hotel, but room was very small and cold, shower poor, not enough pressure. generally stay was enjoyable but i felt disappointed due to the problems mentioned
March 6, 2013
Rated 5.0 out of 5.0 by siopbach The staff
Booked for one night evening meal and breakfast. with one guest for evening meal whom was celebrating his 30th birthday, The staff went out of their way to make it special ,putting balloons,banners etc round our table plus lighting candles for a cake that we had bought in with us,
All the staff were very friendly,
Granted that our room was very small and only had one hard back chair put it was not the end of the world.
Thank you everyone for making our stay so enjoyable
March 6, 2013
Rated 2.0 out of 5.0 by Shep8009 Should've stayed elsewhere....
Possibly the smallest room I've ever stayed in....not so much a room, more and oversized box. Badly in need of a refurb too!
Won't be staying there again.
March 5, 2013
Rated 3.0 out of 5.0 by Blodyn One night stay
Booked through late rooms asked for a twin room and also paid for a superior room in a quiet location of hotel - got a twin and quiet room but did not think the room was a superior room - normally have two double beds in superior rooms and the quilts in the beds hardly covered them - thank goodness the room was hot otherwise we would have been freezing. The breakfast was good The receptionist on arrival was a bit abrupt but the one when we were leaving was very pleasant. Paying eight pounds to park overnight was excessive as we were only at the hotel from six thirty in the evening until eight am the following morning.
March 4, 2013
Rated 4.0 out of 5.0 by Britabroad Good experience
Good experience. Main problem was a bedside light which rationed itself to 15 minute bursts, but staff were prepared to deal with it the same evening. Overall a good stay.
February 24, 2013
Rated 4.0 out of 5.0 by Charflie Charlie
Lovely and clean, every thing a person could want. Staff very helpful, would highly recomend but pillows were to hard for us. Did not know we could have asked for softer pillows. Will stay again. As we have fmily in the area.
February 24, 2013
Rated 1.0 out of 5.0 by RuabonRed Noisy Neighbours
Our stay was ruined by noisy guests in the adjoining room; a group of young lads playing drinking games by the sounds of it.
This was an issue to us as we were staying in a family room with a young child. It was an otherwise quiet Sunday night, so it couldn't be blamed on us picking a rugby weekend.
We informed reception three times. If any action was taken it was ineffective and we received no feedback. We gave up in the end.
Otherwise it is a lovely hotel in a central location; we were I guess unlucky, but it was disappointing not to have the issue resolved, or even reported back on. The poor rating is therefore not for the hotel itself, but for the customer service.
February 18, 2013
Rated 4.0 out of 5.0 by spock1 great location
Biggest plus in this hotel is the staff always helpful, welcoming and all with a smile
February 10, 2013
Rated 4.0 out of 5.0 by Sacerdos could do better
Not bad for a city centre hotel. Bathrooms are tiny and in need of renovation. Car park is expensive considering that even a Crowne Plaza gives Platinum members free parking in the rest of Europe. Breakfast is usually semi warm and overcooked. Shame that Callaghans is closed.
February 2, 2013
Rated 4.0 out of 5.0 by Althepal2 ok
water pressure too low... takes too long to take a shower
Bath towels too small
January 29, 2013
Rated 2.0 out of 5.0 by steeley Not on brand at all
I will start with the positive:
This hotel couldn't be in a better location. It is close to the heart of Cardiff, a 15 minute walk from Cardiff University, and directly across the street from Cardiff Castle. It also sits adjacent to the rugby stadium, making it convenient if you are in town to watch a game. For Platinum members, you're entitled to a 500 point bonus for the stay or a free drink and snack at the hotel bar. That, however, is where my positive comments will end.
I'm not sure if this property was recently purchased by IHG, or if it simply just been ignored over many years, but it is certainly not up to spec with the Holiday Inn brand that regulars will be used to.
The furniture is old and tired, the rooms are quite small and there was mould all over the ceiling in the bathroom (room 431). The only familiar bit of Holiday Inn that I could find was the logo on the outside of the hotel and the bands around the pillows on the bed. Furthermore, the staff upon check-in weren't exactly the warmest lot to be greeting customers. No smiles, no warmth, simply here's your key and your room number. It was almost as if I had interrupted a conversation between the front desk staff when I checked-in.
Accessing the internet at this hotel costs a small fortune, and is at a price that I have never encountered at any IHG hotel around the world (nor would I pay the ~$20 CAD/day). Perhaps this should be offered as an option for Platinum members to have for free. There are NO guest laundry facilities at this location (yet another first for any IHG hotel I have stayed at), and the closest facility is a few blocks away.
It's safe to say that out of the 60+ Holiday Inn hotels I've stayed in, this one was by far the worst in terms of comfort, appearance and room size.
January 27, 2013
Rated 4.0 out of 5.0 by D0dley Cardiff Castle St in the snow
Good location near to the city centre which we wanted. We had a rear room overlooking Cardiff Arms Park & Millennium Stadium both interesting in the snow. Unfortunately we could hear noises from what must have been AC units all night, somewhat similar to an aeroplane engine. Room and facilities were all good and comfortable. Breakfast was execellent with a good selection of food. Staff were always friendly and helpful. Car park as expected was £10 per night and WiFi not free but we enjoyed the stay.
January 26, 2013
Rated 5.0 out of 5.0 by volvo1 very enjoyable stay
spent 2 nights at the hotel and this was a very pleasant stay. Ideal location for centre of Cardiff. All the staff very very pleasant and helpful. We were on floor 6 which gave us views over Cardiff.
Breakfast was good.
Would recommend this hotel.
January 20, 2013
Rated 4.0 out of 5.0 by calamity1968 Holiday Inn In THe Heart Of THe City
I have stayed at this hotel around 6 times in as many months and during each visit the experience is comsistent with my expectations based on my last visit.
The Team are fantastic, curteous, friendly and available and go the extra mile to ensure that your stay is as pleasureable as possible. Some of the rooms look towards the Castle Grounds, some towards the Millenium Stadium and others towards the river and if in the upper floors you have an impressive view of Cardiff.
Conveniently located in the centre of the City, most of Cardiff's attractions are a short walk away and thechoice of restaurants is fantastic.
January 19, 2013
Rated 5.0 out of 5.0 by T5NYW Cardiff city centre
Great location and very nice hotel. Staff were excellent
January 19, 2013
Rated 4.0 out of 5.0 by Hobsonschoice New Year stay
Obviously there was some noise - in the next room between 2 and 3 a.m. Room was clean and bed was ok. Didn't discover pillow menu until late. Couldn't get heating to work.
Parking was £10, not the £8 we had seen advertised.
Also we pre-booked breakfast at £10 each only to discover it would have only cost us £7.50 each if we just turned up.
Staff at reception pleasant and cleaning staff did not intrude early and were pleasant when we spoke to them in the morning as we were leaving
January 17, 2013
Rated 5.0 out of 5.0 by huw37 comfortable hotel in prime position for sightseeing
stayed for three nights at the hotel which has an enviable
position right in the city centre and is ideal for shopping and
seeing the many attractions of the city and surrounding area.
the hotel staff were all very pleasant and welcoming
breakfast was nice and plenty of choice.
only one little criticism, the drinks in the bar were very expensive
compared to other drinking establishments in close area.
January 16, 2013
Rated 4.0 out of 5.0 by Cardiff A nice hotel
Spend a lot of time in hotels and this is a good one. Only fault is they don't offer complementary wifi to platimum guest.
January 15, 2013
Rated 2.0 out of 5.0 by Jag33 Hotel needs an uplift
Stayed at this very central hotel 4 times now, reason for stay is due to it being central and easy to find.
The staff are great both professionally and in appearance.
The great let down is our room and previous rooms on the 6th floor have smelled of smoke. It is ingrained in the carpets / furniture. We had asked to move but due to the popularity of the central position rooms are at a premium.
The food is cafeteria in style and service, better to go into town. Breakfast to expensive compared with walking outside to a local - atmospheric cafe for the same price as one in the hotel you can get 2 breakfasts.
Car parking is hard to get a slot if you arrive late, people have parked on the double yellow lines and blocked a clear way - asked reception to ask the person to move,, took them almost 1.5 hours to get down to move their car 3 feet so other stranded people could get out
January 15, 2013
Rated 4.0 out of 5.0 by mattsday Good location and comfortable
The hotel is in a great location, overlooking Cardiff castle. My room had a fairly nice view out of the front of the hotel and the room was comfortable enough.
One of my pet peeves with hotels (an inexcusable mistake in my opinion) is not allowing air conditioning all year round. This place was no different, so I had the choice between a hot room or an open window. Thanks...
The car park was also not obvious to find, very busy and could do with a bit of work. It felt more like a builders merchants.
In spite of these criticisms, the staff were friendly and the bar comfortable enough to watch the football. They were attentive and offered to refresh my beer when it was low. The food was fine (I had a burger, so I wasn't expecting more than just OK!) and breakfast was enough for me to power through a long day.
If I were staying in Cardiff again I would consider staying here, especially in summer when they might permit me to use air conditioning.
January 14, 2013
Rated 4.0 out of 5.0 by Baroness1 State of Bathroom
Bathroom dirty and toilet broke on first morning
Staff quickly organised replacement room, when problems reported
January 10, 2013
Rated 5.0 out of 5.0 by postypaulh First class service with first class staff to match.
My wife and I stayed for 2 nights in January. Excellent service from start to finish.Food always to a high standard and plentiful.Treats loyalty members exceptionaly well.Will not hestitate to recommend .Well done to all management and staff.If looking for a room with exceptional view try 524 overlooking the river Taff (family room )
January 8, 2013
Rated 5.0 out of 5.0 by andreaw Great location, spacious room.
Stayed there for New Years Eve. Excellent location within the city centre, everything within easy walking distance. Our room was clean, spacious and comfortable - would definitely stay here again.
January 7, 2013
Rated 5.0 out of 5.0 by Wibble New Year's Eve
Staff are always great int eh Cardiff HI....very friendly and helpful. We had a room facing the stadia away from the hustle and bustle of the NYE street noise, which to be honest isnt usually a problem anyway. breakfast was excellent as ever. The only issue was the lift going upa dn down al night but on NYE what can you expect?
Lovely hotel would recommend to anyone.
mr and Mrd M
January 7, 2013
Rated 5.0 out of 5.0 by JudoKing Service
The staff at the hotel were friendly and really helpful. The hotel is in a good location next to Cardiff castle. I would recommend the hotel to anyone wishing to visit Cardiff.
January 6, 2013
Rated 1.0 out of 5.0 by aj1982 Never again...
Firstly I was checked into a room on the 5th floor, right next to the service lift and which also had pipes banging in the room when I clearly requested at reception to be away from any lifts. I made a call down to reception and a gentleman offered me to move, however, the room I was being moved to was smaller and that I could have a bigger room again the next day.
The room I moved into had a broken latch on the window which I reported to reception, however, nothing was done and as a result the window kept banging with the high winds all night and I got no sleep what so ever, along with this the heating was not working and it got extremely cold during the night.
The next morning, despite there being a "do not disturb" sign on the door a member of staff kept knocking at around 7.15am – I opened the door and said I had not ordered any room service so please to go away and not disturb me again.
I then went to reception and stated that I had been assured I would be moved to a bigger room the next day, to be told that this would only be actioned if there was any availability.
I decided to then go back to the room, pack and leave as I had had enough and checked out early.
January 5, 2013