Rated 4.2 out of 5 by 217
Rated 5.0 out of 5.0 by Ellers Home from home
Extremely professional and pleasant staff.
Selection of beers limited and pricey in comparison with other nearby establishments..
Excellent location and comfortable and clean rooms.
Who could ask for more???
June 14, 2013
Rated 5.0 out of 5.0 by monkey1949 excellant staff and great service
if your looking for a place offering excellent service in a nice relaxed atmosphere and an ideal location look no further than this hotel.
May 31, 2013
Rated 2.0 out of 5.0 by Jase22 Needs a makeover
Stayed at this hotel for the first time in a couple of years and was disappointed to see nothing had changed.
The hotel had a great location in the city centre and looks good when you walk in and the public areas are fine however the rooms need a serious makeover as the room I had was no different to the decor and standard I first experienced 10 yrs ago. This was a standard room so the exec rooms might be better but it was very small and basic and in need of a lick of paint at the very minimum, particularly the bathroom where I almost had to step over the toilet to get into the bath / shower. The room and bathroom were clean though.
So if your going to be spending a lot of time in the room dont stay here.
Staff were fine and helpful aside from forgetting about the requested express checkout.
There is much better value for similar prices in Cardiff City Centre.
May 27, 2013
Rated 5.0 out of 5.0 by morawel great hotel
best holiday inn we have been made to feel welcome exellent service
May 25, 2013
Rated 4.0 out of 5.0 by jolew25 Good rooms, very good restaurant service
Recommend this hotel. Our only reservation was the check in which was not very welcoming/helpful on this occasion. Restaurant staff were exceptionally good which made up for this.
May 20, 2013
Rated 4.0 out of 5.0 by Blondie87 Brilliant location and friendly staff!
Going for a hen party we wanted be close to the town centre, which staying here it is only a few minutes walk away from all the pubs, clubs, shops, restaurants etc but far enough away that its not noisy. The staff are lovely and very friendly! Rooms are spacious and clean, the only thing i can say is we arrived at 14:30 when check in is after 14:00 and 1 out of the 5 rooms weren't ready as the maid was still in there but we can't really complain as the guests who were staying in there only had to wait about 5 minutes for her to finish. Overall I would recommend this hotel, if u want a friendly atmosphere and close to everything u can't go far wrong here.
May 20, 2013
Rated 5.0 out of 5.0 by Tobes Excellent
A great and comfortable stay with very friendly staff. The breakfast was excellent and very convenient location
May 19, 2013
Rated 4.0 out of 5.0 by GeoffN Wifi charges
The staff are excellent - welcoming and friendly, and the breakfast excellent.
My one complaint is the wifi charges. This is not simply that you charge for wifi, but you charge so much - GBP 5.00 per hour is exorbitant. I can go to the pub over the road and get free wifi.
It is time H Inn dropped this policy. I will not stay again in H Inn until these exorbitant charges are dropped.
May 15, 2013
Rated 4.0 out of 5.0 Fantastic staff and service
Well located the hotel bar provided a great venue for an informal meeting, the check in was smooth and the staff able to sort out a map and directions to our evening restaurant, print out a boarding pass for flights the next day and organise onward travel. Just what you need on a long business trip. On the downside the rooms are a bit compact but have all the facilities in good working order and a quiet nights sleep. Definitely recommend for the staff alone!
May 8, 2013
Rated 5.0 out of 5.0 by dancingsuffolkdiva Excellent stay
Cardiff is a lovely city and the Holiday Inn was ideally located. Staff very helpful and friendly. Couldb't fault the dinner and breakfast. Excellent.
May 5, 2013
Rated 5.0 out of 5.0 by Boars Bathroom not up to Executive standard
Bedroom was excellent with marvellous view of Castle Park
No traffic noise
Bathroom however was much too small and in dire need of attention and maintenance of fittings
May 5, 2013
Rated 1.0 out of 5.0 by LinH1 Uncomfortable and expensive
A very unsettled night in a very small, very dated and very uncomfortable room where the mattress was far too soft and the pillows very hard (despite having a 'soft' label on) and it was way too hot.
The bar was very expensive at nearly £2 for a glass of post-mix coke and nearly £5 for a small glass of Blossom Hill wine.
The food was ok but nothing special, the breakfast was extremely expensive at £13.95 for an average full English (black pudding and fried eggs were inedible after being under the lamps for so long), there was a continental selection and cereals as per the norm but all in all I felt it was a rip-off!
The only positive comments I would make about this hotel are that the staff were pleasant and you can park in the center of Cardiff.
May 1, 2013
Rated 4.0 out of 5.0 by Shuffs Central hotel
A central hotel right in Cardiff city centre. We had a superior room, which was very spacious with nice view of the river, though it was a little shabby in places.
April 26, 2013
Rated 5.0 out of 5.0 by Swimmum1 Great location, great service
We only stayed one night, but the staff were very friendly, welcoming and helpful. This hotel is in a great location. Comfortable beds and pillows, and the shower was very powerful which was a bonus as not usually expected in a hotel. We paid extra for the breakfast but worth every penny. Definitely recommend this hotel.
April 25, 2013
Rated 5.0 out of 5.0 by Addick Good value for money
Very comfortable room, nice view, quiet despite cit centre location.
April 25, 2013
Rated 3.0 out of 5.0 by flashsam Ok hotel in a very good location for a reasonable price
Having stayed in a few holiday inn's previously this hotel is definately not the best.
It's reasonable value for money (compared to other hotels in the area) but the location of this hotel is what makes me recommend it. It's right in the centre of Cardiff within walking distance to all the shops/restaurants.
I stayed in room 201 which had a really bad view of the roof of the lower part of the hotel and there were no net curtains so if anyone had come onto the roof to do any maintenance then they would have easily been able to see into my room which meant that when we went out during the day we had to keep the curtains shut so no-one could see in.
When we were in the room we also had to keep the curtains shut for the same reasons.
After breaking my ankle I was using a wheelchair at the time and the lifts in this hotel are very very small and only just managed to get in the lift with the wheelchair and my wife. Luckily there wasn't anyone else who wanted to use the lift at the same time.
The wheelchair I had was as small as it could be but for a permanently disabled person who might have a bigger wheelchair the lifts could be a problem.
The room got very hot during the day but got too cold with the windows open. The air conditiioning system only seemed to do heating and every time I changed the settings to make it cooler a few minutes later it had reset itself back to 20 degrees and started heating the room again.
The double bed in the room was also really small so any couple of a larger size might struggle.
The breakfast for £7.50 was amazing. Very nice eggs (fried but you can order poached or omelettes), sausages, beans, mushrooms, toast (nice bread as well as baguettes) and also a lovely pancake machine which makes fresh pancakes somehow at the press of a button.
(Note - this was exactly the same breakfast as I had in the Hull hotel but in Hull it cost £12.95!)
April 24, 2013
Rated 3.0 out of 5.0 by DIPL Some points
1. We had room service on Friday. While my meal was fine my wife's chicken burger was not.
2. The pillows labelled as 'soft' were not particularly so.
3. Advertising with a card at the breakfast table about 'Full English' breakfast in one of your hotels in Wales is very insensitive.
I realise that you don't have many hotels in Wales and may not want to produce 'Full Welsh' breakfast cards, but why not advertise your 'Cooked' breakfasts. You do have bilingual signs in the bathrooms and can't understand you doing this with the breakfasts.
4. Is it not time that HI offered free wifi to guests?
5.Wash basin taps - even though there is one spout which gives a sort of 'mixer' tap, it's not really a proper mixer tap is it.
We visit this hotel several times a year and apart from these 'gripes', we enjoy staying here and the staff are very friendly and efficient.
April 21, 2013
Rated 5.0 out of 5.0 by Ellers Home from home
Staff service and attitude are exceptional for such a large hotel.
April 19, 2013
Rated 4.0 out of 5.0 by MASPAR66 Well Located and Comfortable
This hotel is ideal for Cardiff City Centre, We found it very comfortable, staff were very friendly and attentive. During our stay there was a party and a wedding, however we were still able to relax in the bar area without any disruption.
April 16, 2013
Rated 4.0 out of 5.0 by no1cleaner good clean room and bed
we enjoyed our weekend very much, everyone of the staff very friendly.Very central,Would stay there again.
The only downside was the wedding reception on the Saturday night could not get to sleep because of the beat of the disco although it did stop dead on twelve.
April 14, 2013
Rated 5.0 out of 5.0 by Gratefulcustomer Outstanding service
We stayed at the Cardiff City hotel last weekend and I really must commend an example of outstanding service. We checked in on Friday and all was well. However, just as we were leaving the hotel to go to a concert at the arena on Saturday evening, a group of loud young men, probably at a wedding or stag party, got out of the lift on our floor, swearing and talking about how much drink they had in their rooms. This concerned us as their rooms were next to and opposite ours. We mentioned it to the duty manager as we were going out. He checked the rooming list and said there was a room on the 6th floor that was not in use and he would block it for our use in case we had a problem. He would brief the duty manager taking over from him and we should talk to him when we came back. It seemed he had had something of a run-in with this group already and was expecting some further problems. When we got back from the concert, we spoke to the new duty manager who knew exactly what we were talking about. He immediately gave us a key card for the room on the 6th floor and told us just to take what we needed for the night and to leave our bags etc in our original room. We had a good night's sleep and returned to our original room for a shower etc in the morning.
We saw the duty manager again in the morning and once again, he was most helpful. It really seems that both duty managers, despite the pressures of a busy and sometimes rowdy Saturday night, are genuinely concerned that their guests are happy and comfortable. As a result we had an uninterrupted night's sleep and a very pleasant stay. Their efforts deserve acknowledgement and we are very grateful to them.
April 13, 2013
Rated 5.0 out of 5.0 by Metals Great location and super staff
Great friendly and helpful staff. Car parking. Good location within walking distance of shops and bay. We asked for a quiet room and even though large wedding party going on were not disturbed by noise at all. l definitely will stay again.
April 12, 2013
Rated 5.0 out of 5.0 by JR12345 Glad we came back
Stayed here a few years ago and was not very happy and said that I would not go back but I'm glad I did as we had a very nice stay and would certainly go back again. Great location, easy to find and has a car park.
April 12, 2013
Rated 5.0 out of 5.0 by DB01 Great service at Holiday Inn Cardiff
Great service with very helpful staff. In the heart of Cardiff. Ideally placed for business or shopping.
Staff could not do enough for you from reception staff arranging late check out to getting my drink delivered to my table in the bar. Excellent.
April 10, 2013
Rated 5.0 out of 5.0 by Monkstonebeach Great location and great hotel
Superb position in Cardiff, right opposite the ferry for the bay,the castle and Bute park. No.6 bus to the Bay just on the corner. Close to the centre. We were able to walk to St. David's Hall for the opera.
March 31, 2013
Rated 3.0 out of 5.0 by BD50 No free internet
I stayed here for 5 nights and found the staff very helpful and polite in all areas reception, cleaning and resturant. The room was comfortable and very clean. There was only one disappointing aspect of my stay which was the extortionate price for the internet service. I stayed here on business and had to go out every evening to obtain free internet access which is abundant just a fwew yards away in many of the bars and resturants in Cardiff.
The lack of free internet access would prevent me staying at this hotel in the future if on business.
March 28, 2013
Rated 5.0 out of 5.0 by KCPOBE Cardiff - excellent hotel to stay
Stayed for one night prior to delivering a training course to some teachers in Cardiff. Lovely hotel - good atmosphere. The food was good - and they had a special offer which made the evening meal really good value for money.
The only downside was the next morning when I was driving to the training venue - not knowing Cardiff I was in the wrong lane at a junction so had to get across into another lane - a kind driver let me in but a police siren soon stopped me in my tracks and I received a ticking off from the law! Possibly because I didn't know Cardiff or the road layouts etc. this particular policeman let me go on my way with just a word of warning!!! Hardly the fault of the hotel though!!!!!!!!!
March 26, 2013
Rated 4.0 out of 5.0 by Taz46 clean and comfortable room
The reception staff were friendly and efficient.
Our room was at the rear of the building as we had requested, which gave us a quiet nights rest.
The chambermaid was polite and helpful.
March 22, 2013
Rated 5.0 out of 5.0 by awayday very central and very comfortable
a very good all round comfortable hotel in the centre of cardiff marvellous for sport i.e rugby shopping and cardiff theatres
March 19, 2013
Rated 3.0 out of 5.0 by Oxcheetah Disappointed
Not particularly happy with my experience.
The first room allocated was right at the front, about the same size as a rabbit hutch with nowhere comfortable to sit. It was also so noisy I may have well been sleeping in the street!
I asked to be moved and I was however I was still a little disappointed by the room.
Finally, why oh why oh why do you advertise individually controlled air conditioning when you cannot cool the room down in winter as you can only have heat!
March 16, 2013