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Rated 4.2 out of 5 by 264 reviewers.
Rated 4.0 out of 5.0 by Clean, friendly, needs to sharpen up on dealing with issues Clean room, slightly shabby but fit enough for a couple of overnight stays on business. I was told on arrival that breakfast wasn't included, which was incorrect, and I was only advised I should have had breakfast when I checked out after the second day. I reported a missing light bulb (the only bedside light# at 7.30 am and had to report it again at 8.pm. Minor things but could be better. Food very good in the restaurant #evening meal). Staff friendly, very nice indeed. Breakfast average, the toaster takes forever :-) Very good location opposite the park and castle, excellent for an early morning jog. I'll stay again. July 11, 2013
Rated 5.0 out of 5.0 by Great service After a pleasant time during my weekend, I forgot a jacket in the room when I left back to Paris. The housekeeping contact I had on the phone the day after agreed immediately to send it to me. And I received my jacket a few days later. Perfect service ! July 10, 2013
Rated 4.0 out of 5.0 by Friendly staff Staff were excellent, we found the room for 3 adults a little cramped and the third bed rather small, having said that it was comfortable and clean, only 2 mugs and towels and not enough milk but when we asked staff they quickly supplied them, we found the staff lovely and really helpful. I would stay here again, could do with air con tho as the window only opened a small amount onto a flat roof and as the weather was great the room was stuffy. This hotel is in a excellent position right by the Castle and great for restaurants and shopping, great parking. One other gripe is I booked on line and after I had put in all my details and it was excepted it then told me parking was £10 on top, I think this should be pointed out earlier on the web page. July 5, 2013
Rated 5.0 out of 5.0 by Enjoyable stay Friendly and informative staff, nice public areas of the hotel, nice room (a bit too warm for me), lovely view of Bute Park, enjoyed the 3-course evening meal and fab buffet breakfast. Checkout the pancake-making machine! Really enjoyable stay (in Cardiff for a live show). Holiday Inn would be my choice in Cardiff next time, too. July 3, 2013
Rated 4.0 out of 5.0 by staying at holiday inn everything was very good the room great and the service was good and very friendly, there are a few things that could be better, first the lifts are not suitable for disabled people i use a mobility scooter, it is not that big but i still had trouble going in and out. secondly i ordered 2 portions of chips with room service, the chips were £1.90 each plus £3 for tray service which in my day came to a round figure of £7.00 plus VAT but i paid £13 and some change so i can only think that its £3 for each bowl of chips and VAT it's a lot of money for 2 bowls of chips July 3, 2013
Rated 4.0 out of 5.0 by Location makes up for small room Our room was a bit small - but was an ideal base for the city centre June 30, 2013
Rated 5.0 out of 5.0 by Great Service On arrival We were given a very warm welcome at the reception desk. The staff were very smart and attentive. I used the reception toilets which were very clean. We were on the 6th floor which had a great view of the Millenium Stadium, the room was very clean and the bed very comfy. We had a very good nights rest. The breakfast was excellent lots of choice and all food was very hot and fresh. The service was excellent both young men were very helpful I was looking around for some hot water without even asking one of the young men came across and asked if he could help I am frustrated that I cannot remember both of their names. The l booking out experience was as great as booking in the whole stay was enjoyable a great overnight stay thank you very much. June 30, 2013
Rated 4.0 out of 5.0 by enyoyable weekend we were greated with a smile and all the information we needed. The room was clean and comfortable, the bed was huge and very comfortable. Lovely hot water and a great shower. The help yourself breakfast was excelent, for once the bacon was cooked as we have it at home and not shrivelled. The evening meal menu was a bit limited if it had been a longer stay, but what we had was first class and the waiting staff were excellant. In fact on one night there was a noisy party eating in one of the sections and when we asked if we could be moved there was no hesitation and were moved to a quiet corner. This hotel will be our first choise next time we visit Cardiff. June 29, 2013
Rated 4.0 out of 5.0 by Noisy room Our room 607 was very noisy at night as it was on the front to the main road. Even with ear plugs one could hear the traffic and on Saturday night a drunk could be heard in the early hours. June 28, 2013
Rated 5.0 out of 5.0 by Great room and service Have stayed here many times and it never fails to meet expectations - great service from the start - was upgraded when they realised I had stayed previously even though I had used all my 'Priority Points' Great room, nothing to much hassle Will be back June 28, 2013
Rated 5.0 out of 5.0 by Great hotel guest love Nice accomodation, Great Staff, Clean room & nice breakfast June 26, 2013
Rated 5.0 out of 5.0 by Great stay once again I stayed at the Holiday Inn Cardiff last week and this is about the 5th time in 12 months - once again the staff were friendly, the rooms were exceptional and the staff was enjoyable. Lorraine June 20, 2013
Rated 4.0 out of 5.0 by Cardiff Holiday Inn - residential course Overall it was reasonable value for money, however I have stayed in both better and worst HIs in the past. The staff were really good, the food was good. My only grumbles were that the rooms were a little cramped and lacked little things like a flannel - but hey, I wasn't paying for it :) June 19, 2013
Rated 4.0 out of 5.0 by Nice Place The hotel was comfortable. The staff accommodating. Three things could have been better: 1) WHY THE CHARGE FOR WIFI? 2) Free Breakfast would have been nice. 3) A guest self service laundry would have been ideal. June 19, 2013
Rated 5.0 out of 5.0 by Comfortable stay. Stayed overnight for bon jovi concert on arriving the car park was full but found 24 hour one next to the hotel. Check in was ok , our room was very clean and overlooked the millennium stadium. We had a great nights sleep and breakfast was lovely , hot and plentiful. The hotel is perfectly situated for all the main attractions and shopping centre . Our room was quite pricey , not sure if this was due to concert , but was walking distance to everywhere we needed to go so think that made up for it ! Would def stay again . June 18, 2013
Rated 5.0 out of 5.0 by single lady traveller When away for work/pleasure I choose to stay in a Holiday Inn. I know my room/bed will be comfortable with all the modern facilities I need. As a single lady with a visual disability I feel the Holiday Inns provide a safe environment - and breakfasts are AMAZING! The staff were helpful but not intrusive June 17, 2013
Rated 5.0 out of 5.0 by Warm welcome and excellent service Warm welcome and excellent service - will stay again June 16, 2013
Rated 5.0 out of 5.0 by Home from home Extremely professional and pleasant staff. Selection of beers limited and pricey in comparison with other nearby establishments.. Excellent location and comfortable and clean rooms. Who could ask for more??? June 14, 2013
Rated 5.0 out of 5.0 by excellant staff and great service if your looking for a place offering excellent service in a nice relaxed atmosphere and an ideal location look no further than this hotel. May 31, 2013
Rated 2.0 out of 5.0 by Needs a makeover Stayed at this hotel for the first time in a couple of years and was disappointed to see nothing had changed. The hotel had a great location in the city centre and looks good when you walk in and the public areas are fine however the rooms need a serious makeover as the room I had was no different to the decor and standard I first experienced 10 yrs ago. This was a standard room so the exec rooms might be better but it was very small and basic and in need of a lick of paint at the very minimum, particularly the bathroom where I almost had to step over the toilet to get into the bath / shower. The room and bathroom were clean though. So if your going to be spending a lot of time in the room dont stay here. Staff were fine and helpful aside from forgetting about the requested express checkout. There is much better value for similar prices in Cardiff City Centre. May 27, 2013
Rated 5.0 out of 5.0 by great hotel best holiday inn we have been made to feel welcome exellent service May 25, 2013
Rated 4.0 out of 5.0 by Good rooms, very good restaurant service Recommend this hotel. Our only reservation was the check in which was not very welcoming/helpful on this occasion. Restaurant staff were exceptionally good which made up for this. May 20, 2013
Rated 4.0 out of 5.0 by Brilliant location and friendly staff! Going for a hen party we wanted be close to the town centre, which staying here it is only a few minutes walk away from all the pubs, clubs, shops, restaurants etc but far enough away that its not noisy. The staff are lovely and very friendly! Rooms are spacious and clean, the only thing i can say is we arrived at 14:30 when check in is after 14:00 and 1 out of the 5 rooms weren't ready as the maid was still in there but we can't really complain as the guests who were staying in there only had to wait about 5 minutes for her to finish. Overall I would recommend this hotel, if u want a friendly atmosphere and close to everything u can't go far wrong here. May 20, 2013
Rated 5.0 out of 5.0 by Excellent A great and comfortable stay with very friendly staff. The breakfast was excellent and very convenient location May 19, 2013
Rated 4.0 out of 5.0 by Wifi charges The staff are excellent - welcoming and friendly, and the breakfast excellent. My one complaint is the wifi charges. This is not simply that you charge for wifi, but you charge so much - GBP 5.00 per hour is exorbitant. I can go to the pub over the road and get free wifi. It is time H Inn dropped this policy. I will not stay again in H Inn until these exorbitant charges are dropped. May 15, 2013
Rated 4.0 out of 5.0 Fantastic staff and service Well located the hotel bar provided a great venue for an informal meeting, the check in was smooth and the staff able to sort out a map and directions to our evening restaurant, print out a boarding pass for flights the next day and organise onward travel. Just what you need on a long business trip. On the downside the rooms are a bit compact but have all the facilities in good working order and a quiet nights sleep. Definitely recommend for the staff alone! May 8, 2013
Rated 5.0 out of 5.0 by Excellent stay Cardiff is a lovely city and the Holiday Inn was ideally located. Staff very helpful and friendly. Couldb't fault the dinner and breakfast. Excellent. May 5, 2013
Rated 5.0 out of 5.0 by Bathroom not up to Executive standard Bedroom was excellent with marvellous view of Castle Park No traffic noise Bathroom however was much too small and in dire need of attention and maintenance of fittings May 5, 2013
Rated 1.0 out of 5.0 by Uncomfortable and expensive A very unsettled night in a very small, very dated and very uncomfortable room where the mattress was far too soft and the pillows very hard (despite having a 'soft' label on) and it was way too hot. The bar was very expensive at nearly £2 for a glass of post-mix coke and nearly £5 for a small glass of Blossom Hill wine. The food was ok but nothing special, the breakfast was extremely expensive at £13.95 for an average full English (black pudding and fried eggs were inedible after being under the lamps for so long), there was a continental selection and cereals as per the norm but all in all I felt it was a rip-off! The only positive comments I would make about this hotel are that the staff were pleasant and you can park in the center of Cardiff. May 1, 2013
Rated 4.0 out of 5.0 by Central hotel A central hotel right in Cardiff city centre. We had a superior room, which was very spacious with nice view of the river, though it was a little shabby in places. April 26, 2013
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