Rated 4.2 out of 5 by 194
Rated 5.0 out of 5.0 by postypaulh First class service with first class staff to match.
My wife and I stayed for 2 nights in January. Excellent service from start to finish.Food always to a high standard and plentiful.Treats loyalty members exceptionaly well.Will not hestitate to recommend .Well done to all management and staff.If looking for a room with exceptional view try 524 overlooking the river Taff (family room )
January 8, 2013
Rated 5.0 out of 5.0 by andreaw Great location, spacious room.
Stayed there for New Years Eve. Excellent location within the city centre, everything within easy walking distance. Our room was clean, spacious and comfortable - would definitely stay here again.
January 7, 2013
Rated 5.0 out of 5.0 by Wibble New Year's Eve
Staff are always great int eh Cardiff HI....very friendly and helpful. We had a room facing the stadia away from the hustle and bustle of the NYE street noise, which to be honest isnt usually a problem anyway. breakfast was excellent as ever. The only issue was the lift going upa dn down al night but on NYE what can you expect?
Lovely hotel would recommend to anyone.
mr and Mrd M
January 7, 2013
Rated 5.0 out of 5.0 by JudoKing Service
The staff at the hotel were friendly and really helpful. The hotel is in a good location next to Cardiff castle. I would recommend the hotel to anyone wishing to visit Cardiff.
January 6, 2013
Rated 1.0 out of 5.0 by aj1982 Never again...
Firstly I was checked into a room on the 5th floor, right next to the service lift and which also had pipes banging in the room when I clearly requested at reception to be away from any lifts. I made a call down to reception and a gentleman offered me to move, however, the room I was being moved to was smaller and that I could have a bigger room again the next day.
The room I moved into had a broken latch on the window which I reported to reception, however, nothing was done and as a result the window kept banging with the high winds all night and I got no sleep what so ever, along with this the heating was not working and it got extremely cold during the night.
The next morning, despite there being a "do not disturb" sign on the door a member of staff kept knocking at around 7.15am – I opened the door and said I had not ordered any room service so please to go away and not disturb me again.
I then went to reception and stated that I had been assured I would be moved to a bigger room the next day, to be told that this would only be actioned if there was any availability.
I decided to then go back to the room, pack and leave as I had had enough and checked out early.
January 5, 2013
Rated 4.0 out of 5.0 by Linda455057 Chrismas break
We found the staff to be friendly and very helpful. Nothing was too much trouble.the food was great with plenty of choice.a good city break.the service was good and value for money.
January 3, 2013
Rated 5.0 out of 5.0 by helie30 A very relaxing stay
Used as a hotel near the city for a Christmas do. It was very comfortable with lovely views of the castle. Staff were friendly and helpful.
January 2, 2013
Rated 3.0 out of 5.0 by Sarah725 Family stay
This I the second time we have stayed. Room not particularly clean but addressed quickly once we raised issues. First visit very good, second visit just average
December 15, 2012
Rated 5.0 out of 5.0 by BMSPT Great place to stay for shopping
We visited for the Christmas market but there is so much more to see and do in Cardiff. On arrival we were advised that there were a number of events going on but that they would stop at 12:30 each night, it wasn’t a problem couldn’t hear a thing on the 6th floor and the alternative dining arrangement for the evening meals were excellent.
The room had a great view of Bute Park and the Cardiff Castle and is minutes from all of the main shopping areas, it truly is the 15 minute city (nowhere is more than 15 minutes away). The multitude of arcades with all manner of shops is fascinating and just as I remember Cardiff from my childhood.
The complementary car parking of Platinum Priority Club members is a real bonus, but the car park could do with a bit of maintenance work.
All in all we really enjoyed our two days in HI Cardiff and will return to finish the bits of the visit we didn’t have time to do.
December 14, 2012
Rated 4.0 out of 5.0 by heidibc30 Pleasantly surprised how nice it was
Rooms where comfortable, and good value for money considering the centre of Cardiff. Breakfast was enjoyable. Definately go back their again.
December 12, 2012
Rated 2.0 out of 5.0 by veggie Fantastic staff
The quality of staff are amazing. The hotel is sad though and is desperately in need of refurbishment. The bathroom is very tiny - and I was booked into an executive room. The duvet hardly covered the bed. The hotel is convenient though should you need to be in central Cardiff. Food in the bar and restaurant is excellent - no complaints there.
December 6, 2012
Rated 5.0 out of 5.0 by KingHooch1 Free Parking
staff great as normal, and now free parking for platinum members.
November 28, 2012
Rated 5.0 out of 5.0 by KingHooch Great staff
staff so friendly and helpful, location spot on highly recommend .
November 27, 2012
Rated 4.0 out of 5.0 by aybowen excellent castle view
A good two night break in Cardiff .Convenient for Millenium Stadium
,shops and many restaurants.Good selection of food in the bar and
a hearty breakfast.Very relaxed atmosphere in the bar and Irish Pub.
Staff friendly service excellent .A pleasant stay.
November 20, 2012
Rated 5.0 out of 5.0 by Chris679 Great service very comfy bed
Excellent Hotel to stay at, close to city centre and great staff
November 19, 2012
Rated 4.0 out of 5.0 by MikeUK nice hotel
nice hotel but the orgnidstion / lighting in the csr psrk needs improving
November 18, 2012
Rated 5.0 out of 5.0 by spanieruk one of the best Hotel I ever had
It was great to stay here. Beginning with the very friendly and helpfully staff and ending with the good parking possibilities.
The only think we can say .... Thank you for the good time....
November 18, 2012
Rated 5.0 out of 5.0 by Fran100 Excellent stay - again!
I stay very frequently at the cardiff Holiday Inn and the staff welcome and service is absolutely excellent. I treat the hotel as my second home and the team are always helpful and so friendly - thank you.
November 18, 2012
Rated 3.0 out of 5.0 by Cambs52 overnight stay
Staff at reception were helpful and pleasant on my arrival. Checking in was easy. My room was on the 4th floor overlooking the football ground and was fine.
Dinner that evening was, at best, adequate as I had the menu for inclusive dinner. Options were limited and I chose stuffed pepper followed by a pasta dish. The pepper was somewhat deflated and the pasta dish was swimming in sauce. I didn't feel this was worth paying for when booking for an inclusive meal.
The coffee machine was not available as it was broken. That was disappointing when I asked for a latte at the lounge. The lighting,when sat near the window of the lounge, was flickering or seemed to make reading an unpleasant thing to do.
Breakfast the following morning was fine. The usual choice of foods was on offer and staff were attentive and helpful.
Checkout was easy enough. Having to pay for parking was disappointing but I guess that happens in a city centre location.
Overall my stay was fine but the few things I mentioned above would have improved my enjoyment and relaxation whilst staying at this hotel.
November 11, 2012
Rated 3.0 out of 5.0 by xxmrxx1 small room
we have stayed in holiday inns quite a lot and stayed in this particular one a number of times.....we like it....but!...the room we were put in this time was small to say the least...the toilet wouldnt flush...at all !!...then midway through the night i heard a gargling sound!...raw sewage had come up through the bath plughole!!!...it was dreadfull, and smellt disgusting!!...and it kept comming up...i did tell them in the morning... they were apolagetic and said we should have reported it straight away...and they would have had someone there asap...but at two in the morning i really didnt want anybody banging and clattering around then....the room smelt all night!!!...we will prob stay there again BUT will ask for a different room this time.....................
November 8, 2012
Rated 4.0 out of 5.0 by barter comfortable and convenient
Directions are good so managed to find the Hotel fairly easily.
Reception staff friendly and efficient. Unfortunately only one lift in action so when a coachload of guests turn up, it can slow things down a bit. Bar staff very helpful and a good range of light meals available lunch time. Room was well appointed and warm and the bed very comfortable although the bathroom was tiny (i'm probably just being picky!). We were attending a concert in the town centre so it was a comfortable walking distance away. We will be more than happy to use this Hotel again.
November 8, 2012
Rated 3.0 out of 5.0 by djewr Tiny double room
We booked a double room and it did have a double bed but the room was so small there was only room for one bedside table and lamp. This room was really only big enough for one person.
I recommend this hotel only for the location, and good breakfast.
November 4, 2012
Rated 3.0 out of 5.0 by Billycyclops Felt like a multiple
We stayed here as we were going out nearby that evening, we booked a 2pm late check out upon arrival which was very welcoming, and all went well until the next morning when at 8am we had housekeeping knocking on the door, maybe we should use our do not disturb sign, but, maybe we should also expect housekeeping to be in contact with reception?
after a quick trip around the shops and getting back to our room at 1:15 our key didn't work, back to the desk to be told that keys automatically switch off at 1pm.
It's just little things but it just shows a lack of care, we've stayed at the express in the bay before and 2 other hotels in the bay and they are much better!
November 4, 2012
Rated 3.0 out of 5.0 by Picard An OK hotel
cant say anything really stood out but nothing negative either - i would stay there again
November 2, 2012
Rated 5.0 out of 5.0 by LCTodd Great service
It's great to see that a business still offers fantastic service.
October 28, 2012
Rated 3.0 out of 5.0 by Kim47 One of only 2 Hotel Lifts out of service for unacceptably long period
One of the 2 lifts was not working for some of my stay 9-11 Oct, and for all of my next 2 stays: 16-19 & 21-26 Oct. This caused severe delays, particularly at peak lift-use times. I do not understand why or how a lift in a Holiday Inn Hotel can be out of action and not repairable for such a long time.
October 26, 2012
Rated 4.0 out of 5.0 weekend stay
as you would expect from holiday inn. clean & tidy rooms, comfy beds, excellent location for castle and millenium stadium and very well placed for city centre.
October 26, 2012
Rated 4.0 out of 5.0 by tonybee Maintenance needed
The sad thing about this hotel is that its great location and excellent and friendly staff are let down by poor maintenance and its lack of free wi-fi
Only one lift was working and apparently this was not a sudden or new occurrence. The toilet in our room failed to flush (lovely sight) and we had to be moved (which was done prompty and without fuss) which meant a complete cock-up over morning wake-up call and delivery of newspaper. Yet the staff came smiling through and were endlessly doing their best. Pity they didn't inform us about the discount breakfast vouchers until after we had arrived in the dining room.
A truly wonderful spread of delights at breakfast, good free parking and a reasonable dinner menu which actually included a special separate list of Welsh cooking - high praise for that.
The biggest blot on their product is the enormous charge for broadband/wireless access ... a massive £16 a night, which compares very badly with all the other free wi-fi services we had received from other hotels throughout Wales. This is just not on.
October 25, 2012
Rated 5.0 out of 5.0 by Toby good location
large room on 6th.floor,quiet even though on main road,nice view over castle and bute park,no complaints apart from the reception desk being very high as I am under 5ft.
October 25, 2012
Rated 5.0 out of 5.0 by fabdivadesign I wish my whole vacation could have been at the Holiday Inn Cardiff City Centre
I stayed for three nights at the Holiday Inn Cardiff City Centre last week as part of a special mother daughter holiday from Canada. I can't say enough wonderful things about this hotel. From the minute we walked in (around 1am on check-in day) we were greeted by warm, friendly, upbeat service from Richard and Jamie which continued to be seen through every team member encounter. I was in Europe for two weeks and this hotel was a definite highlight of my accommodation locations! I hope to have the opportunity to stay at this hotel on a future trip to Cardiff.
My compliments to the General Manager and his team for creating a proactive service culture that permeates throughout the entire hotel and ensures that every guest has an exceptional experience no matter what they are visiting for. The location was perfect for shopping, touring and getting in and out of the city. Special thanks as well to Sam and Daniel at the Front Desk, Ange in Housekeeping and Cath in Room Service for their professionalism and helpfulness.
If you have choose a hotel in Cardiff, choose the Holiday Inn Cardiff City Centre. You won't regret it.
October 20, 2012