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Rated 4.2 out of 5 by 397 reviewers.
Rated 5.0 out of 5.0 by Good Location - Pleasant Desk Staff Desk staff made stay easy and assisted enthusiastically with all questions and requests January 28, 2015
Rated 5.0 out of 5.0 by The most well -placed hotel in the city and with great service If you want a centrally located hotel then this is it - with Sophia Gardens and the Castle walls to the front and the spiritual home of Welsh rugby, Cardiff Arms Park and the Millennium stadium to the rear. Shopping and restaurants are easily accessible. The hotel is going through a process of room renovation and some of the larger rooms on the third floor are very attractive. I have found staff to be friendly, helpful and courteous on all of my numerous visits. i stay regularly for business. January 27, 2015
Rated 5.0 out of 5.0 by Excellent greeting Wow it's do good to be recognised as I had not been two cardiff for at least 16 months and Claire on front desk made me so welcome. What a way to build loyalty , thanks January 27, 2015
Rated 5.0 out of 5.0 by restaurant menu is a little tired - seems to have been the same for a long time. Would like to see more seasonal veg offered with meals January 26, 2015
Rated 5.0 out of 5.0 by Great service and care Even though we arrived late the bar staff were attentive and helpful, and this was right at the end of their shift with the bar about to close. They took the time to make sure we were comfortable before closing up for the evening. January 25, 2015
Rated 5.0 out of 5.0 by Very friendly and professional A short business stay made all the better for a friendly welcome at reception after a long drive. Staff went out of their way to make sure I had a nice room and was immediately recognized as an IHG member.. i love the raffle on reception for extra points, drinks, etc.. A great idea!! Thanks again January 25, 2015
Rated 5.0 out of 5.0 by Great location This hotel has very pleasant and helpful staff. It is in a very convenient location. I have been here a number of times and have never been disappointed. Have had some very good meals in the restaurant in the evening. January 23, 2015
Rated 5.0 out of 5.0 by Highly recommended This is a very nice hotel - clean and comfortable. The location is very good - near to the castle. And the staff are very friendly and professional. I will be staying here next time I am in Cardiff. Great value for money and I would recommend the hotel to anyone visiting the area January 20, 2015
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