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Rated 4.2 out of 5 by 40 reviewers.
Rated 2.0 out of 5.0 by Good location but noisy heater / air conditioner Pillows too hard and big. older Hotel needs updating too. Could not sleep with air unit on. May 13, 2013
Rated 5.0 out of 5.0 by Excellence in customer service My stay at this location was first rate in every aspect. I especially want to commend the staff at Albertos, in particular the bartender "Dee" for being so courteous and attentive. The rooms were always cleaned to a very high standard. The front desk was always willing to help answer questions or suggest entertainment. April 25, 2013
Rated 5.0 out of 5.0 by Exceptional Service My husband and 2 young children stayed for only one night at this very clean hotel. Our experience was not of the norm due to the lovely storm that hit that day but when an unexpected problem happened in our room the manager did not hesitate on giving us not another room but a bigger and better room plus paid for our meal at the delicious restaurant that is located in the hotel whose staff is also very nice and attentive. Plus my daughter unfortunately left her school bag at the hotel after we had departed and the hotel management promptly mailed it to us when we only live 3 hours away. We could not have stayed at a better hotel. We do a lot of traveling and this hotel has had the best staff the we have come across in a very long time. April 19, 2013
Rated 4.0 out of 5.0 by Just short of a great experience... I only had a couple of issues with my recent stay here at this Holiday Inn. First off, and this is a complaint from my last stay too, the rooms with whirlpool tubs should include more than the standard allotment of towels. My wife and I have stayed here twice and both times we had to request more towels. At every other Holiday Inn we've visited with whirlpool suites there are more than enough towels, but not this one. Why? My second issue was the staff wasn't as nice and friendly as usual. I didn't get my IHG member gift, nor was my membership level mentioned. I like the extra personalization that being a club member affords me. The staff here needs to step it up on check in, especially for IHG Club guests. April 17, 2013
Rated 4.0 out of 5.0 by Bathroom lighting The bathroom lighting needs some attention. Only two lights on either side of mirror above sink. No overhead lighting and no lighting in tub/shower area. Could use a light above the tub/shower. March 22, 2013
Rated 5.0 out of 5.0 by Always a great hotel I've stayed here on and off the past ten years and have always enjoyed my stay. The staff is well trained and this hotel has an excellent restaurant and bar operation, Friendly staff and well maintained rooms. February 18, 2013
Rated 5.0 out of 5.0 by This was my best stay at this location This was my 4th stay at this location in the past 6 months. I have to travel to the area on business. This was by far my best stay. Unlike other employees at this location, Stacy accommodated my room request with no problem. MANY THANKS TO STACY! January 31, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable I decided to stop here instead of trekking home in an ice storm. I'm so glad I did. The front desk greeted me with a smile. She pulled up my priority club number since I had stayed here previously. After getting settled in I got a message from the front desk checking to see if I needed anything. The beds are so comfortable. The room was clean. And I didn't hear a sound from any other guest all night. As a light sleeper, It was wonderful, like I had the place to myself. I ordered breakfast to be delivered at 6am, and was very happy when it arrived just a few moments before so I could finish getting ready and head out the door to work. Check out was seamless. Impressed, and looking forward to my next opportunity to stay down there! January 29, 2013
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