Rated 4.2 out of 5 by 91
Rated 4.0 out of 5.0 by hello3 Guest experience
The mattress is a little too soft Everything else was excellent. I appreciate being able to set my heat comfort in the room myself.
I would still return even if I have to sleep in the chair.
October 23, 2013
Rated 1.0 out of 5.0 by traylop RUDE!
On my last stay at this hotel we were told (not asked) by two hotel guests and a hotel employee to move off the lobby furniture so it could be put into another room. They stated it was a fire hazzard but that same furniture was in that same location throughout the entire day. Later to find out this was moved at the request of a guest who had rented the ballroom for an event. They wanted people to pay and not sit in the lobby even though there were only a small group who did not pay.
Some people were also told by these guests that they could not walk in a public area because it was for their party. The saddest thing about this was the hotel staff went along with this.
Wrote to corporate which blew me off. NOT a smart move in this competitive market!
October 23, 2013
Rated 5.0 out of 5.0 by SpecRock Attentive Staff, Great Resturant
The staff at the hotel are very attentive and helpful. They go out of their way to ensure that the room choice not only exceeds you expectations but take in consideration events and room placement to keep business travelers seperate from persons that are attending events that might disturb people that need to be fresh for the next day.
Albertos offers excellant choices for dining.
The only negative I could possibly find with this hotel is the fitness/weight machine is unwieldy. But lack of quality resistance fitness equipment is a common issue with most hotels
October 19, 2013
Rated 5.0 out of 5.0 by 2013Rob Great place and staff
We had our wedding party stay there and out of town guests. Staff was exceptional and provided us with whatever we needed. Much of our time wasn't spent at the hotel but the time that we did was great. Thanks to the entire staff!!!!!!!!
October 16, 2013
Rated 5.0 out of 5.0 by alocalguywhoknowshotels Bar staff was amazing!
Everything you would expect from a modern hotel and more. The highlight of the stay was the bartender on duty! Going out of her way to make our day a little brighter! Thank you!
October 9, 2013
Rated 5.0 out of 5.0 by xtime Clean & comfortable room, and helpful staff.
Clean and comfortable room. Plenty of towels. The staff was friendly and responsive to special requests. The group rate was helpful.
October 8, 2013
Rated 5.0 out of 5.0 by Sewvicki comfortable bed, everything I needed, close to shopping
I was there for my 50th High School Reunion. The room was excellent, the food in the restaurant was very good. The hotel was clean and the staff were very friendly and polite.
September 19, 2013
Rated 5.0 out of 5.0 by BabsK Very Comfortable
We came to the Holiday Inn with other classmates for a high school class reunion. All of our needs were met by the hotel staff - a gathering room and special requests. Easy access to a good restaurant was appreciated. We all had a great time in the relaxed atmosphere.
September 14, 2013
Rated 5.0 out of 5.0 by Stubby4 Pleasant Stay.
My room was in excellent condition. Clean well laid out. Only problem encounered was no mouth wash available to purchase. This is somehing that should be made available as a lot of the guests with me were there for meeting. Other wise a great experience. Thank You. The restraunt called Albertoe's??? was also excellent as a place to dine and have breakfast.
September 9, 2013
Rated 5.0 out of 5.0 by timbo14 top hotel in area
I recently stayed at the holiday inn carol stream, il. for a wedding. They were the absolute best! The staff was friendly, courteous, and extremely well mannered. The room was also exceptionally clean, spacious, and reasonably priced. Thank you guys so much!
September 5, 2013
Rated 4.0 out of 5.0 by Lori100 Comfortable and excellent servie
overall, I believe the staff was very professional and went over and above expectations to make the entire wedding group comfortable and happy (In spite of some unreasonable expectations by some). This was very nice for a Holiday Inn and the staff made it an even better experience.
September 4, 2013
Rated 5.0 out of 5.0 by laurdave Wedding
I would like to thank all of the employees at the hotel. We had 18 rooms blocked for our daughters wedding that was taking place at a neighborhood golf course. We had 7 bridesmaids , a bride and and 2 moms getting hair and makeup done plus one photographer, the suite was very comfortable. The staff went above and beyond in satisfying our needs. Phone calls were always taken cheerfully and the service was perfect. It was 100 degrees out side and after returning from outdoor photographs the bride was given a glass of ice water and kept hidden from her groom.. We also ordered food to be ready at 12 am in the bar for our guests that were returning to the hotel. The food was there and was delicious.The staff went above and beyond our expectations and really helped to create a wonderful memory for our family.
September 3, 2013
Rated 5.0 out of 5.0 by HOOPER50 GREAT OVERALL EXPERIENCE
GREAT ROOM AND POOL AND HOT TUB.GOOD RESTURANT.
GOOD LOCATION FOR MY NEEDS.
September 3, 2013
Rated 3.0 out of 5.0 by RoadTripster Bathroom Challenge
Although the fact that the outside door did NOT open with the door keys, the real challenge of my visit was the distance from the toilet to the toilet paper. I have never been so challenged - it was a close call to reach the toilet paper when sitting on the toilet, and very uncomfortable.
August 30, 2013
Rated 5.0 out of 5.0 by gsmom Extra bed, extra blanket, extra toys, great service.
Our family had a very positive experience at Holiday Inn & Suites. They accommodated us with a roll-away for our third child and an extra blanket for the other two that have trouble sharing blankets. Our own separate room was helpful to everyone getting a decent night's sleep. The pool had extra things like noodles and a beach ball for them to play with while we relaxed. The concierge helped with getting medicine from the hotel shop after hours for settling a tummy.
August 28, 2013
Rated 4.0 out of 5.0 by tesug Other Room Noise
All night, we can hear sounds from other rooms. It was very uncomfortable situation. We can even hear them talk.
August 27, 2013
Rated 5.0 out of 5.0 by Fadi2013 Great staff make you feel at home
The staff give the real value of this hotel. They are great ,helpfull and very freindly.
Lois,he front desk manager ,deserve to be GM in other hotel. She is the best ever i met as a front desk manager.
Stacy was great and lovely even before i arrive to the hotel,and for sure the houskeeping manager muna become one of our family.
I loved the staff in this hotel.thank you all
August 25, 2013
Rated 5.0 out of 5.0 by KCorn Good clean hotel
Clean hotel, great location, quiet and comfortable room. The customer service was good.
August 21, 2013
Rated 4.0 out of 5.0 by shivaiSource grand nice facility
Excellent facility with nice staff. Bed and rooms were neat and clean. I asked for firm bed as I have back pain. They couldn't provide one.
August 18, 2013
Rated 5.0 out of 5.0 by Mocar Gracious, accommodating staff & clean, comfortable accommodations
We were there 4 days and nights for a high school reunion. Staff could not have been more friendly and helpful as we planned the event (over the course of a year). Throughout the Fri-Sun event, staff, again, could not have been more gracious. Our surroundings were clean and pleasant -- all staff was friendly. On a personal basis, our room was very comfortable and always clean. Housekeeping should be complimented by administration.
August 9, 2013
Rated 5.0 out of 5.0 by chicka Slow Room service
When I ordered room service I asked how long it would be for a small breakfast for my son and daughter I was told 15 minutes. Well we waited 40minutes and were on a very tight schedule since we were there for a baseball tourney. So unfortunately they were unable to eat it. Good news was the guest service staff was kind enough to take the 28.00 charge off my bill.
August 9, 2013
Rated 5.0 out of 5.0 by GUYBUSH had a great stay
had a great time food was out of this world at a good price I WILL BE BACK
August 6, 2013
Rated 1.0 out of 5.0 by Unothappy Unpleasantstay
We had a great experience with a newer Holiday Inn Express, but this location was an older remodeled one and was far less appealing. The staff was pleasant and helpful, even accomdated my room change request after complaining about the mildew smell permeating the hallway outside of our 1st floor suite. Our second room smelled better, but the filthy light switch plates and outlet plug ins were disturbing. Very disappointed with the accomdations.
August 6, 2013
Rated 5.0 out of 5.0 by ebsball Very nice!
Came through area for business. Really enjoyed staying at this Holiday Inn, due to the excellent restaurant. The staff was friendly and helpful!
August 5, 2013
Rated 2.0 out of 5.0 by ebsball No elevator
Older facility. Has two floors & no elevator. I was put into a smoking room on the second floor. I am NOT a smoker.
August 5, 2013
Rated 5.0 out of 5.0 by Hannk Excellent Hotel
I highly recomend this hotel. The staff was fantastic and very friendly. We felt welcomed everywhere we went. The hotel is centrally located to everything we needed. The hotel shuttle took us to the train depot and a local restaurant. Overall our stay was awesome.
August 2, 2013
Rated 2.0 out of 5.0 by justaguy1234 Friendly staff, loud guests
Spouse and I stayed in this hotel on a Saturday night, and the room was great -- very large room, nice TV, comfortable bed. The front-desk staff was friendly and able to answer all of our questions.
However, there must've been some sort of event happening in/around the hotel. From the time we checked in (4pm) to returning from dinner (11pm) to the next morning (9am) to checkout (noon), all we heard was *noise*. Kids running up and down each hallway, stomping everywhere, and slamming doors. Time after time, doors kept slamming in our hallway and elsewhere throughout the hotel.
If you're looking for a quiet, romantic getaway, I wouldn't recommend this location on the weekend. The staff was great, but the noise level was not.
If you have kids and don't mind making a ruckus, then this location is perfect.
August 2, 2013
Rated 2.0 out of 5.0 by baba123 What do business cutomers expect
The business customers expect a properly connectable Internet with the Broad band width which should be sustained. The experience at this location was horrible in the sense that the facility did not have any hard wired internet rooms. All the guest rooms were connected with the so called "inefficient and poor Wi-Fi. Hardly any continuity for signal and signals used to break often.
August 2, 2013
Rated 4.0 out of 5.0 by THLV Many Pluses, Just One Minus
I have stayed at this hotel three or four times, and I hesitated about whether or not to stay here again. It is a popular destination in the summer for weddings and other large parties because of their banquet facilities, and the hotel guests who stay there for the parties are sometimes extremely boisterous. This time I was fortunate to have a room on the fourth floor, far from the party atmosphere.
Everything else about this hotel is great: the staff, cleanliness, location, etc. If you're looking for peace and quiet, be sure to request a room away from the banquet facilities when you book.
July 29, 2013
Rated 4.0 out of 5.0 by Aprilmonet Comfortable place
Nice and Comfortable place. I wish they have free continental breakfast.
July 20, 2013