Rated 4.2 out of 5 by 92
Rated 5.0 out of 5.0 by PJJ1112 extended stay
We stayed at this hotel for over a month waiting for our new house to be ready. The front desk staff was fantastic, they were able to answer any questions and get us anything we needed immediately. I was most impressed with the time I was trying to do laundry and the dryers would not work, so I called the desk to complain and ask for my $3 back. I only expected a $3 credit on my bill, but instead we had a knock at the door a few minutes later and one of the front desk staff had $3 in her hand for me. It was a good feeling. Overall, this hotel is very nice and everything I would expect from a Holiday Inn. I would definitely recommend this hotel to anyone.
December 19, 2012
Rated 4.0 out of 5.0 by Worker133 Good Experience
Very nice hotel, with nice people.
My room was very far from the elevator, but other than that the room was good.
Gym and pool better than most places. (I didn't try the pool though).
The tv in the room was great.
There is a mall, 5 minutes away, and a restaurant in the lobby. (good food).
If I ever come back to the area, i would stay there again.
December 18, 2012
Rated 5.0 out of 5.0 by djbill29 Front Desk Staff
Your front desk person ( Jenelle ) gave me the best service ever. She had everything ready to go for me. And even helped out with a new key when mine did not work. Many thanks to for all that she did for me. Very professional job by Jenelle.
December 17, 2012
Rated 5.0 out of 5.0 by egglady Wonderful stay.
Had an very enjoyable stay. Beds was very comfortable, rooms very clean and the pool was excellent. Our grandchildren really enjoyed the pool, so glad the pool is open late because we were late in arriving. Thank you!
December 14, 2012
Rated 4.0 out of 5.0 by Pat76 Comfortable room
The room was very comfortable, bed just about right for a good nite sleep. Ate one meal in the restaurant.....very good for the price.
The room was void of any art work or pictures...making it feel very generic. Add a little something on the walls and make the room feel more friendly.
November 29, 2012
Rated 1.0 out of 5.0 by SHMP Wonderful service and pleasant atmosphere
This was a unique experience for me in that everyone I dealt with was as pleasant and helpful as they possibly could be. Thank you for such a nice, worry free, positive experience! Whoever does your hiring and training deserves a commemdation!
November 18, 2012
Rated 1.0 out of 5.0 by yroundtraveler Not staying here again
Our hockey team stayed here and the staff was very difficult and when the ac/heat unit in our room didnt work (at 11:30pm) they sent the security guard up to figure it out. after an hour, he was able to get it working. They wont see us again.
November 15, 2012
Rated 5.0 out of 5.0 by Muffins What a Perk!
I recently stayed at the Carol Stream Holiday Inn as member of a Chicagoland social group I belong to. The hotel was beautifully appointed and I cannot say enough nice things about the helpful and friendly staff. We all attended for a Halloween party and the staff took all accompanying the weirdness in stride. Great folks.
The rooms were lovely and the beds were very comfy. I have absolutely no complaints and hope to stay again very soon.
November 8, 2012
Rated 4.0 out of 5.0 by TwoDown Close to Wheaton College
Overall, a very good spot to stay when visiting my daughter at Wheaton. For this stay, my only issue was noise due to many adults partying in their rooms for Halloween. Otherwise, a great value.
November 4, 2012
Rated 4.0 out of 5.0 by TammyS Always a great place to stay!
The staff is friendly and welcoming. The rooms are clean and comfortable. I love staying here.
October 27, 2012
Rated 5.0 out of 5.0 by annis Best Hotel we ever has experience
We was recomanded this hotel by someone that lives in the neightbourhood. Becouse the prices were so low, we upgraded the room to a suite, and that was realy worth the money. The staff was really service minded, helped us alot more than you could expect them to do. They offered to help before you asked :-) The rooms were so good cleaned, could not find anything wrong with the cleanliness (and I am picky). The bed was soft and real big. This trip we have travelled around in USA and have sleept at total 5 hotels and this was the first to have free parking and wifi. We would love to come back :-)
October 26, 2012
Rated 5.0 out of 5.0 by PaulX Stay during PGA Ryder Cup
Overall an excellent hotel. Spacious rooms, comfortable beds, very clean with daily room service. Very friendly and helpful staff and especially welcoming during the PGA Ryder Cup.
Albertos restaurant was adequate - expensive enough for what you got and drink prices were above acceptable levels.
I would be very pleased to stay in this Carol Stream Holiday Inn again.
October 6, 2012
Rated 5.0 out of 5.0 by travelingnut Great Service Personal
Enjoyed stay, comfort level and the great breakfast buffet was
enjoyed by many of the wedding guests.
October 6, 2012
Rated 5.0 out of 5.0 by PonkyHotshot Great Hotel and Efficient Staff
Stayed here before and during the Ryder Cup week, a total of 9 nights . Have to say everything was excellent, from the comfort of the room. Which was fairly basic but was clean and functional with a great bed and good linen.
The other bonus was how accomodating and friendly the staff were. They really couldn't have been better and deserve due praise.
Would definitely recommend staying here, as have such wonderful experiences.
Loved Chicago and will hopefully be back one day !!
October 6, 2012
Rated 4.0 out of 5.0 by Steph Great staff
This location has some very good staff! Made to feel special at check-in. Helpful and informative about the area.
September 26, 2012
Rated 4.0 out of 5.0 by MJones2 Quiet location
The room was comfortable. The smell of cigarette smoke was strong and the room smelled like pets had stayed in this room. The outside lighting was too dim. Overall this was a good stay and would stay again.
September 19, 2012
Rated 5.0 out of 5.0 by WildHarry Very Accommodating For Older Guests
After explaining my mother and I were attending a funeral, they were kind enough to put us on the ground floor near an entrance. The room was great.
September 16, 2012
Rated 5.0 out of 5.0 by Petunia Will definitely stay again
The convenience and the food and the staff were all super.
September 7, 2012
Rated 5.0 out of 5.0 by Buddy82 Great service!
Pleasant staff, very accommodating. Used shuttle back and forth for wedding. Very helpful. Thoroughly enjoyed everything about the hotel.
August 30, 2012
Rated 3.0 out of 5.0 by Susan Few problems
I reserved a block of rooms for a wedding. In addition, reserved two king 2 room suites to get ready for the wedding in. Was told at the time of reservation that they would be adjoining. At check in was confirmed that they were adjoining only to find when arriving at the room that that was not the case. Was then told that style room never is adjoining.
Was told no 11pm van pick up available for guests from reception so informed the guests they would not have a van available if leaving the event at 11pm and not staying for the after hours.
Only to have a van show up at 11pm, and was told by driver he would be there at 11, 12 and 1am ????? Nice but then guests had already chosen to drive instead due to previous information.
Reserved garden room for brunch on Sunday only to be asked to move while eating because they had "double booked room"
Room was nice, clean and spacious but based on the above experience would hesitate to recommend this facility as a hotel to block rooms for special events.
Also was told by many who blocked rooms that rooms where found less expensive on the web site then what was offerred with the room block. ?????
July 14, 2012
Rated 5.0 out of 5.0 by micknic no problem at check in and it was everything i requested
i arrived directly from the airport and was pleased to find all was as i had hoped for when we arrived.
We were attending a party and must say the buffet was great.
The service was excellent. And the room was exactly as i requested.
July 10, 2012
Rated 5.0 out of 5.0 by DRDave Great Customer Service
The only problem i had with this property was the difficulty finding it from I-88 in the Naperville, Lisle Oak Brook office buildings.
July 10, 2012
Rated 5.0 out of 5.0 by Dutchman Very Nice Stay
We booked a jacuzzi room for 1 night to relax and everything was very nice. The hotel is very clean and well kept. We look forward to mstaying again very soon.
July 10, 2012
Rated 2.0 out of 5.0 by Wheatonmom last of many stays
with several prior good experiences here, we were suprised by how poor how last visit wound up. We were told that we might hear the church music tent on Sunday morning when we checked in Friday night. At that point it is too late for guests to look into other options. In any case I didn't expect it to be a problem, assuming that we would be up and out. As it turns outs, it was a problem. My husband and I both needed some quiet time before our daughter's graduation (from Wheaton) and wanted to rest before the ceremony. IMPOSSIBLE. Even with ear plugs and white noise. I had to leave the room as it was unbearable. Then, when we got back from celebrating a wonderful day, we were treated rudely by a maintenance person when we questioned why the elevators weren't working (we didn't know that power was completely out due to storms). Normally that would be no issue, but my husband had knee surgery on both knees and stairs were an issue-our room was on the 4th floor. With the power still out the next morning, there was no offer of help with our luggage or any other amenities to compensate for all of the inconveniences of mother nature (which I realize are not the hotel's fault). They did offer complimentary breakfast the next day-but it wasn't advertised/announced/communicated. And, the most disturbing fact. When one of the managers asked about our experience as we were waiting for our taxi, I started to respond, but she left in mid conversation when one of the hotel people started talking to her. I guess customers come last.
July 10, 2012