Rated 4.2 out of 5 by 152
Rated 3.0 out of 5.0 Very nice for the price
I love that there is room service and that you have a choice of firm or soft pillows and a desk area. That alone is why I would stay here again.
July 6, 2014
Rated 1.0 out of 5.0 by T.Z. watch stolen from room
I have stayed at this particular location numerous times over the past five years and haven't had any bad things happen until my most recent stay. I had a watch stolen from my room. I don't know why anyone would think taking jewelry from a room would go unnoticed but clearly someone didn't care. I will not being staying at this hotel again since the management staff hasn't done anything about this problem except blow me off. As a gold ihg rewards member I do my fair share of traveling so goodbye holiday inn, my fifty plus nights a year will be spent elsewhere. I hope my watch looks good on the house keepers boyfriends wrist!!!
July 3, 2014
Rated 1.0 out of 5.0 by DPye777 DISASTER
This was the WORST stay I've ever experienced at a Holiday Inn. It was my first time in Carol Stream, I was there for my niece wedding at Klein Creek! When I walked into the hotel, the halls were smelly like mold which I'm very allergic to. I didn't sleep well; mattresses were hard, sheets didn't smell clean. I had a constant headache because of the moldy smell. I bought candles and scented spray to calm the order but upon entering it again, the order was still there. My room was on the first floor (132# or #134) where a party was going on all through the night, it was a mad house. I figured, I’m paying over $100 per night for 2 nights, you should get complimentary breakfast, and a microwave would have been wonderful. There was nothing!! I tried calling the front desk to complain, the phones didn't work. The TV wouldn't come back on after it was turned off at night. IT WAS A DISASTER!! I checked other hotels in the area and they were all booked, there were several other weddings that weekend. I actually slept in my van the first night..The Hampton INN around the corner was booked.
July 2, 2014