Rated 4.6 out of 5 by 27
Rated 5.0 out of 5.0 by AwesomeEmeralds Awesome experience
Staff was friendly, helpful and some spoke English. Very good time.
November 29, 2013
Rated 4.0 out of 5.0 by footicus Nice rooms, pool, beach and staff
Arrival to to the hotel via the international airport is short and cheap (approx. 15-20,000 pesos). Upon our arrival to the hotel, there is complimentary water (located at the reception desk). The young lady that checked us in was nice and knowledgeable. I would say that the check in process is a little cumbersome and takes more time than what I am used to (copies of passports etc.). We arrived early, thus we could not immediately go to our room, which by the way were upgraded to "ocean view, with a king bed". The advantages of being a Platinum IHG memeber. We left luggage and went into town. Rooms were nice and comfortable. The A/C worked great for me, however had to be looked at by facility maintenance for my brother in laws room (would not stop getting colder). Balconies are nice and you do have a view of the ocean. Pool and pool attendants were nice. Drinks a bit costly but, to be expected as most visitors to the hotel will undoubtedly be foreigners. It is a short walk to the beach, which is nice. Now the negatives: Breakfast is costly. The "juevos pericos" a traditional way of ordering eggs in Colombia, were a total disappointment, which really surprised me. The bread selection was ok, but there needs to be fresh french bread. Poor choice of jelly's / jams! The bar. Ordered a Pisco Sour and what I got, well I am not sure....The bartender is in need of some education on how to make drinks. Also, one bartender is not sufficient when the bar is collated with the restaurant. Slow service. Overall, I would stay here again. Especially since I was using my points and only having to pay security and tax charges. Thank you.
November 27, 2013
Rated 5.0 out of 5.0 by katie6 Fabulous staff
The hotel is great with a full service staff who are fabulous. They will help you with plans & suggestions and they also not only get the taxi for you but tell the driver where you would like to go. They made our stay in Cartegena very comfortable.
October 30, 2013