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Rated 3.9 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 Excellent Property and Staff Great staff and Clean rooms. We have been greeted with warm words and great service. Key was ready for the rooms and FDC brought all our language to the room. Rooms had everything and were neat and clean. Staff was helpful and friendly really seemed to want the stay to be pleasant for us. When we entered in the rooms we had GM welcome letter with goody bags which was great. Hotel has restaurant on premises which is very convenient when traveling with family. Hotel is conveniently located very close to NYC and Newark Airport. Best place to stay if you are traveling NYC and want to avoid city cost and traffic. June 9, 2014
Rated 2.0 out of 5.0 by Stranded in the City Night clerk needs to care about the property and left my wife and I stranded at 3am with no remorse. There are other locations in the city that finish the experience and treat you like a guest. Morning clerk and manager were friendly and room was immaculate. June 4, 2014
Rated 5.0 out of 5.0 by great staff everyone one was really helpful but the girl at the front desk went the extra mile for us. she was great ! the room are nice and clean too. not much room for 4 people but it was good enough. I will recommend this hotel to anyone who is looking for friendly staff and looking for easy access to new York ... May 30, 2014
Rated 5.0 out of 5.0 by Great Stay Staff greeted me as a platinum member and thanked me for being a member. Told me to enjoy my stay and thanked me again for staying at their hotel. May 27, 2014
Rated 3.0 out of 5.0 by Smelled Like Smoke + No Elevator The lobby and hallway smelled like smoke plus the hotel did not have an elevator. Exiting from the parking lot was problematic. May 19, 2014
Rated 4.0 out of 5.0 by Skip the breakfast buffet Posted Today "Clean rooms, great staff, skip the breakfast buffet" A bit dated on the outside and the hallways, but rooms had everything and were neat and clean. Staff was helpful and friendly, really seemed to want the stay to be pleasant for us. As a platinum member I was offered a free "breakfast buffet" did not realize (no one told us and they were out of the coupons) that this could be used towards 20% off the real breakfast. What they call a breakfast buffet and apparently charge non platinum members for was about as poor an excuse for breakfast as I have run across. Some sort of "egg" squares, we weren't really sure what to think of them and that famous shaved bacon that you can see through. Generally, the HIEs we stay at offer 3-4 times the spread (choices) to everyone for free. This was bad enough that they would be better off not offering it. There is a restaurant on premises, I would assume they have a good food, wish we had tried it. Other than that disappointment, decent place to stay when traveling. We didn't use it, but the work out room was well equipped!read less April 18, 2014
Rated 3.0 out of 5.0 by Hotel was fine, location was not. I know its NJ and I should expect a lot of concrete, but the hotel location made it difficult to get to because of the roads. My room was too close to the smoking rooms and when walking through the hallway the smell was annoying. The room was clean and the pillows very comfortable. April 1, 2014
Rated 5.0 out of 5.0 by Great Service As a long time regular I expect and get great service. Crystal has been particularly helpful recently, right down to making sure there is decaf coffee in my room. March 29, 2014
Rated 4.0 out of 5.0 by nice room overpriced buffett This hotel would have received 5 stars had housekkeping cleaned the room and the buffett not been overpriced and the morning waitress not so rude. The bar is excellent and the majority of staff pleasant March 28, 2014
Rated 5.0 out of 5.0 by Nice place I stay here a lot staff is always friendly and rooms are always clean !!! March 23, 2014
Rated 5.0 out of 5.0 by great sleeping quite rooms Staff very cheerful and friendly. What a wonderful team. All smiles good service. Great drink selection. I Liked the private Laundromat. February 26, 2014
Rated 3.0 out of 5.0 by Nice Hotel This is a nice hotel and was convenient to the Amtrak locations I was working at. This hotel is difficult to get to with its location next to the overpass. I arrived after dark and was unable to figure out how to get to the hotel which caused a 30 minute delay and a 5 mile detour just to get back. February 25, 2014
Rated 2.0 out of 5.0 by Stinky room I always request a non smoking room but what I got this time was anything but. This room smelled like someone had been smoking in there for years. It is in the drapes, the carpet, the furniture and the bedding. There hasn't been a deodorizer made that could make that room smell better. In case you are wondering, I am a Platnum member. February 4, 2014
Rated 5.0 out of 5.0 by Best Staff! We did the park and stay option and flew out of Newark Liberty. This may not be the closest hotel to the airport, but the staff is the best! We enjoyed everybody we encountered during our stay and they were all friendly and helpful. Do yourself a favor a book a room here if you are flying! February 3, 2014
Rated 2.0 out of 5.0 by dated hotel is dated. underneath heaters blow tons of hot air make it uncomfortable in the room even if you turn to colder setting. pillows are horrible. refrigerator in room makes noise need to unplug it to sleep. furniture needs to be replaced . staff is great best thing of this hotel January 24, 2014
Rated 5.0 out of 5.0 by feels like home clean rooms vary nice staff vary helpful staff good work out room December 30, 2013
Rated 4.0 out of 5.0 by A Surprise My room was clean and accommodating however I know I reserved at the best rate but i was not asked where I preferred to be. I didn't like the fact that I was given a room with an adjoining door, without being asked. That door bothered me a lot. A single woman i felt vulnerable. I wound up putting a chair under the door knob so that i could sleep.... Why I didn't ask for another room? , it was already late I was tired (and had to be up and ready early for a centralized work pick up). All in all it was quiet. Though it was next to a highway the noise was minimal. Though I live on the other side of town I never thought to utilize this hotel because i thought of high expenses.. I love that the room had a hot water pot for coffee/tea, a microwave and fridge, so the food that I brought in didn't go to waste. Some places do not have all the amenities at once. All in all I would give it a try again. QUESTION: if you do not have a car how does a person get across the highway (not user friendly) to the strip malls? December 27, 2013
Rated 2.0 out of 5.0 by Noisy freezer The freezer is extremely noisy. This was the second time for me to try this hotel. I was very disappointed. This was the only IHG hotel ignored my member status twice, the freezer in the room created lots of noise. I definitely wouldn't try it again when I visit Carteret next time. December 22, 2013
Rated 5.0 out of 5.0 by food is good nice staff nice workout room clean rooms close to shopping stores December 20, 2013
Rated 5.0 out of 5.0 by Nice service and great food. Needed a comfortable quiet place to get relaxing rest before a tough couple days at work. There are much closer hotels than this one but I find the amenities here worth the extra travel. December 14, 2013
Rated 2.0 out of 5.0 by cold shower i just got soaped up in the shower and lost the hot water, i had checked in late because of trafic so i only got about 4 hrs sleep and to top off my stay the coffee pot wouldnt work December 10, 2013
Rated 5.0 out of 5.0 by near shops and stores nice gym clean rooms staff is vary helpful and nice December 2, 2013
Rated 5.0 out of 5.0 by helpful staff clean rooms front desk personal very helpful dining area nice food is good November 29, 2013
Rated 5.0 out of 5.0 by clean very close to the stores you will need rooms were clean the staff was vary helpful for all my needs November 25, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn experience Upon arriving as platinum priority club members, all we got was a "thank you." Walking down the hall to our room all we smelled was weed smoke which travelled into our room. In addition to that our room was not cleaned... The furniture was dusty, the garbage can was full of garbage, the bathtub was stained with dirt and there was hair in different parts of the room. The remote to the tv didn't work. The walls are so thin there our neighbors kept us up for a couple of ours with their conversations. After a restless night at 7:40am the maid starts knocking on our door to clean the room, I thought I was dreaming but I wasn't because she then tried to enter (all before 8am), after she couldn't get in she proceeds to have a loud full conversation just outside our door so we were unable to do return to the little sleep we had during our stay. We were so turned off by this hotel stay we cut our stay short and checked out that morning. November 21, 2013
Rated 5.0 out of 5.0 by nice staff nice staff clean rooms nice work out room coffee in the morning what more could you ask for November 12, 2013
Rated 5.0 out of 5.0 by nice good staff vary helpful awesome front desk staff close to bar and stores November 8, 2013
Rated 5.0 out of 5.0 by Great Customer Service the Best Staff I recently had an event at this location. This is our fourth event over the last two years . This most recent event I received so many great comments . What impressed them the most was all the attention to every detail and how efficient and friendly the staff was. A few of our family members who stayed overnight in the hotel commented on how clean their hotel rooms were and how everyone took the time to say "Hello" to them. For my husband and I it just reassured us that we once again made the right choice for our event and will continue to use the Holiday Inn of Carteret everytime. We thank the entire staff for making our celebration once again memorable one ! November 1, 2013
Rated 5.0 out of 5.0 by relaxing cool exercise room friendly staff clean rooms and halls October 31, 2013
Rated 5.0 out of 5.0 by confortable relaxing good location close to stores employees are helpful October 31, 2013
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