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Rated 3.9 out of 5 by 109 reviewers.
Rated 1.0 out of 5.0 by Worst Experience Ever Worst experience eve The toilet flush chain broke at night, and when I called front desk, they said they were going to send someone, 2 HOURS LATER still no one came and at 11pm when someone came to fix it he said he will have to call in maintenance and did not know how long will it take. I demanded to be moved to a different room. Will not recommend this hotel. June 28, 2014
Rated 4.0 out of 5.0 by Nice staff and good service Nice staff, clean room and bathroom, good shuttle service even if not mentioned in the website. Poor breakfast and the toaster was broken. It would be also good to upgrade the rooms. Ok for a short stay. June 24, 2014
Rated 5.0 out of 5.0 by Great Staff and Hotel This is one of the long time full service Holiday Inn's still going and I hope they go on for many more years. Although the building is old, this property has kept up with the times. The renovations have kept up to current standards, nice rooms and beds, refrigerators and microwaves in each room. The staff is excellent. The bar is and restaurant is average food and drink, but the staff is very attentive. I came out to my car and discovered I had a flat tire. One of the employees happen to drive by, and asked me if I need help. She notified two maintenance workers who immediately came out and helped me. Upon completion they would not take any money. My hat is off to Dennis and the other gentlemen who helped. I will come back to stay there if in the area. June 23, 2014
Rated 5.0 out of 5.0 by Overnight in Carteret This was a last minute reservation and we were very happy to get it. The Maanager and her staff made us very welcome when we arrived. They accommodated our need for a first floor room, helped us with the bags, etc. Having the restaurant in the hotel was an added plus for us. First impression was very favorable! June 22, 2014
Rated 5.0 out of 5.0 by Good service and clean rooms Great customer service. Good size rooms. Hard working maid service June 21, 2014
Rated 3.0 out of 5.0 by Needs some upgrading Rooms were clean but still had lingering smoke issues. Bathroom was on the older side. Needed a good fix up and renovation. Many crackc and toilet and sinks were very old and severe stains shown. Bed and pillow comfortable. New rugs may be in order. Pool was stated to be heated. Was very cold. Restaurant décor was dated but food was very good. Large portions for decent price. Only 2 servers made it for a very slow service time. They also had to handle room service delivery. Was a good stay for the short time we were staying. Would book again but only for a night or two. June 20, 2014
Rated 5.0 out of 5.0 by near stores and highway clean rooms nice staff pool is relaxing easy to find and lots of parking June 18, 2014
Rated 2.0 out of 5.0 by Too smokey for the price I expected better. the room was difficult to sleep in due to the smoke. the smell was in the hallway as well. if it were closer to the airport the price might be justified, but as it stands it was a premium price for a less than stellar location and the smell stuck in my clothes the next day June 18, 2014
Rated 5.0 out of 5.0 by Great staff and great tractor trailer parking. Great staff and great truck parking. Exceptional parking lot for truckers considering the location. June 16, 2014
Rated 5.0 out of 5.0 by Forgot reservation While my stay was most pleasant including only decaf coffee in the room (I suspect Crystal took care of that), I do have 1 comment. I had forgotten to make my reservation the previous week (I'm a weekly visitor) so I called the hotel directly. As soon as the word reservation was out of my mouth I was transferred to the Holiday Inn reservation system. The reason I call the hotel directly is that I know most of the people, and most of them know my preferences, so I would prefer to deal with them vs some corporate reservation person. It is also quicker. As soon as the reservation clerk picked up I asked to be transferred back to the hotel. My request was accommodated and things went smoothly from that point. June 13, 2014
Rated 4.0 out of 5.0 by Very clean but avoid the restaurant! The pluses : very clean room! They have fridges and a microwave and even a kuerig! It's great! The bad: The restaurant. Avoid it. The food was either overly flavored (garlic mashed potatoes) or totally bland (chicken francais). Even the kids didn't like their food. The staff wasn't very friendly but they did their job just fine. June 10, 2014
Rated 5.0 out of 5.0 Excellent Property and Staff Great staff and Clean rooms. We have been greeted with warm words and great service. Key was ready for the rooms and FDC brought all our language to the room. Rooms had everything and were neat and clean. Staff was helpful and friendly really seemed to want the stay to be pleasant for us. When we entered in the rooms we had GM welcome letter with goody bags which was great. Hotel has restaurant on premises which is very convenient when traveling with family. Hotel is conveniently located very close to NYC and Newark Airport. Best place to stay if you are traveling NYC and want to avoid city cost and traffic. June 9, 2014
Rated 2.0 out of 5.0 by Stranded in the City Night clerk needs to care about the property and left my wife and I stranded at 3am with no remorse. There are other locations in the city that finish the experience and treat you like a guest. Morning clerk and manager were friendly and room was immaculate. June 4, 2014
Rated 5.0 out of 5.0 by Great Stay Staff greeted me as a platinum member and thanked me for being a member. Told me to enjoy my stay and thanked me again for staying at their hotel. May 27, 2014
Rated 3.0 out of 5.0 by Smelled Like Smoke + No Elevator The lobby and hallway smelled like smoke plus the hotel did not have an elevator. Exiting from the parking lot was problematic. May 19, 2014
Rated 4.0 out of 5.0 by Skip the breakfast buffet Posted Today "Clean rooms, great staff, skip the breakfast buffet" A bit dated on the outside and the hallways, but rooms had everything and were neat and clean. Staff was helpful and friendly, really seemed to want the stay to be pleasant for us. As a platinum member I was offered a free "breakfast buffet" did not realize (no one told us and they were out of the coupons) that this could be used towards 20% off the real breakfast. What they call a breakfast buffet and apparently charge non platinum members for was about as poor an excuse for breakfast as I have run across. Some sort of "egg" squares, we weren't really sure what to think of them and that famous shaved bacon that you can see through. Generally, the HIEs we stay at offer 3-4 times the spread (choices) to everyone for free. This was bad enough that they would be better off not offering it. There is a restaurant on premises, I would assume they have a good food, wish we had tried it. Other than that disappointment, decent place to stay when traveling. We didn't use it, but the work out room was well equipped!read less April 18, 2014
Rated 3.0 out of 5.0 by Hotel was fine, location was not. I know its NJ and I should expect a lot of concrete, but the hotel location made it difficult to get to because of the roads. My room was too close to the smoking rooms and when walking through the hallway the smell was annoying. The room was clean and the pillows very comfortable. April 1, 2014
Rated 5.0 out of 5.0 by Great Service As a long time regular I expect and get great service. Crystal has been particularly helpful recently, right down to making sure there is decaf coffee in my room. March 29, 2014
Rated 4.0 out of 5.0 by nice room overpriced buffett This hotel would have received 5 stars had housekkeping cleaned the room and the buffett not been overpriced and the morning waitress not so rude. The bar is excellent and the majority of staff pleasant March 28, 2014
Rated 5.0 out of 5.0 by Nice place I stay here a lot staff is always friendly and rooms are always clean !!! March 23, 2014
Rated 5.0 out of 5.0 by great sleeping quite rooms Staff very cheerful and friendly. What a wonderful team. All smiles good service. Great drink selection. I Liked the private Laundromat. February 26, 2014
Rated 3.0 out of 5.0 by Nice Hotel This is a nice hotel and was convenient to the Amtrak locations I was working at. This hotel is difficult to get to with its location next to the overpass. I arrived after dark and was unable to figure out how to get to the hotel which caused a 30 minute delay and a 5 mile detour just to get back. February 25, 2014
Rated 2.0 out of 5.0 by Stinky room I always request a non smoking room but what I got this time was anything but. This room smelled like someone had been smoking in there for years. It is in the drapes, the carpet, the furniture and the bedding. There hasn't been a deodorizer made that could make that room smell better. In case you are wondering, I am a Platnum member. February 4, 2014
Rated 5.0 out of 5.0 by Best Staff! We did the park and stay option and flew out of Newark Liberty. This may not be the closest hotel to the airport, but the staff is the best! We enjoyed everybody we encountered during our stay and they were all friendly and helpful. Do yourself a favor a book a room here if you are flying! February 3, 2014
Rated 2.0 out of 5.0 by dated hotel is dated. underneath heaters blow tons of hot air make it uncomfortable in the room even if you turn to colder setting. pillows are horrible. refrigerator in room makes noise need to unplug it to sleep. furniture needs to be replaced . staff is great best thing of this hotel January 24, 2014
Rated 5.0 out of 5.0 by feels like home clean rooms vary nice staff vary helpful staff good work out room December 30, 2013
Rated 4.0 out of 5.0 by A Surprise My room was clean and accommodating however I know I reserved at the best rate but i was not asked where I preferred to be. I didn't like the fact that I was given a room with an adjoining door, without being asked. That door bothered me a lot. A single woman i felt vulnerable. I wound up putting a chair under the door knob so that i could sleep.... Why I didn't ask for another room? , it was already late I was tired (and had to be up and ready early for a centralized work pick up). All in all it was quiet. Though it was next to a highway the noise was minimal. Though I live on the other side of town I never thought to utilize this hotel because i thought of high expenses.. I love that the room had a hot water pot for coffee/tea, a microwave and fridge, so the food that I brought in didn't go to waste. Some places do not have all the amenities at once. All in all I would give it a try again. QUESTION: if you do not have a car how does a person get across the highway (not user friendly) to the strip malls? December 27, 2013
Rated 2.0 out of 5.0 by Noisy freezer The freezer is extremely noisy. This was the second time for me to try this hotel. I was very disappointed. This was the only IHG hotel ignored my member status twice, the freezer in the room created lots of noise. I definitely wouldn't try it again when I visit Carteret next time. December 22, 2013
Rated 5.0 out of 5.0 by food is good nice staff nice workout room clean rooms close to shopping stores December 20, 2013
Rated 5.0 out of 5.0 by Nice service and great food. Needed a comfortable quiet place to get relaxing rest before a tough couple days at work. There are much closer hotels than this one but I find the amenities here worth the extra travel. December 14, 2013
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