Rated 3.2 out of 5 by 106
Rated 1.0 out of 5.0 by Terry2222 Nighmare Hotel
This is the worst hotel I've ever stayed at. From the restaurant to the exercise room, I regret staying there. The internet didn't work, the food was horrible and Holiday Inn should take there name off this building. I travel on business and this topped the cake. There is nothing around the hotel either so it's not convenient. Just a fresh coat of paint on an old building.
August 17, 2014
Rated 3.0 out of 5.0 by memaw76 Stopover
Facility is under construction. It was an OK experience for a quick overnight stay. Breakfast buffet was a little lame. Ran out of several items. I'm sure once construction is completed it will be a great place to stay when visiting or traveling through.
August 11, 2014
Rated 1.0 out of 5.0 by drnancita Never stay here
This was AWFUL. We arrived at 10 p.m. and given a room, only to find the room open with a light on. Although the receptionist was very apologetic, she had an employee go to that room, and it was obvious that other employees were in that room.
The next room that we were given had old carpet, cracked sinks and mirrors and an out-dated ventilation system. I didn't appreciate the hair on my pillow either.
The breakfast the next day was the deal breaker. The restaurant had FOUR tables for the guests, and the rest of the restaurant was cordoned off. We were offered cold coffee, two cereals, a few bagels, rolls or waffles. We left.
I normally stay at Holiday Inn Express hotels. I am seriously thinking about changing hotel chains.
August 7, 2014
Rated 5.0 out of 5.0 by Safricahlg Jo is an amazing employee
Jo went above and beyond to make sure we were happy during our stay. She welcomed us with open arms and smiles when we arrived late at night. She rushed up to the room when she thought we didn't have towels and even searched the hotel for the rollaway bed we needed. Even though we didn't get the bed, we were happy just because of her effort! She is a true example of what employees should be like. I would love to have her join my team if she's willing to relocate. Overall extremelly happy with her customer service!
August 6, 2014
Rated 5.0 out of 5.0 by exeexe Comfort
Room was clean and nice, service and food was great!
August 4, 2014
Rated 4.0 out of 5.0 by golfer 87 hard to find
ok place just to crash for the night , not your higher end holiday
July 31, 2014
Rated 1.0 out of 5.0 by Tommy10 Not a good experience
My son and I moved to this property from the HIExpress in Acworth as it was closer to the ball fields where he was playing a tournament. We checked in on Saturday and was placed in a first floor room. On Monday morning we were awoken very early due to construction on our floor. They were actually right outside our room. I found out that everyone was moved to another floor except us! There was no effort made to notify us that we needed to be moved not mention of it when we checked in. I had to call the front desk where I talked with an employee who didn't think it was a big deal. We were moved to a second floor room after we had to pack up our belongings and the room we were moved to smelled like a big cigarette. I had to go back to the front desk and was moved once again. All this happening very early when we should have been sleeping. Needless to say this was a terrible experience that could have very easily been avoided. I stay at HI properties when traveling on work and schedule our baseball team at HI properties when we travel and the experiences are almost always very good. This type of experience leaves a bad taste especially due to the attitude of the front desk and lack of concern.
July 28, 2014
Rated 2.0 out of 5.0 by Mimi/papa Not a value for the $
This place seemed a little scary but rooms were clean and beds somewhat comfortable. Breakfast which we paid more for was non existent. Little choice of food and even less amount of food. Ended up taking 2 coffees with us (after we waited for coffee to be made).
Coffee maker in room didn't even work.
Would go to nxt exit south and find nicer stay and many food choices in town of Cartersville. (City Cellar was a great dinner!)
July 25, 2014