Rated 3.3 out of 5 by 96
Rated 3.0 out of 5.0 by Mastrosouth Front Desk Service is Lacking
Upon leaving the hotel my husband needed to overnight an envelope for work, He is an over the road truck driver. Front said UPS comes by there. Asked if they could send out his envelope. Again it was YES. Here a week later the envelope is STILL sitting at the hotel. We were told it would be sent out today and NOPE still there and with impending weather no guarentees it goes out tomorrow. The manager did not return my husbands calls and he made plenty of them. Called Corporate number for assistance sadly they did not seem all that happy to assist with our complaint. I will never leave another over night envelope at a hotel to be shipped out. Hotel reviews had me leary of the place we were in town for a funeral and the family was staying at this location. The lounge service was most accomidating with our large group in the bar.. They were attentive and helpful.Lots of TVs in the bar which was perfect for watching the Super Bowl. Loved the dart board. Our guys shoot alot and having that feature for the family was a winner. The hotel needs to be updated. The rooms I felt were small and the bathroom was made for one. No two people getting ready at one time. I enjoyed the Breakfast buffet. Very nice.
February 10, 2014
Rated 3.0 out of 5.0 by eaglecountry Great breakfast,
The hotel is an older style and the concerns associated with that type of hotel are typical. Little hot water for a shower.
The breakfast layout was one of the best I have seen in a hotel.
February 2, 2014
Rated 5.0 out of 5.0 by Jumping Jo Ann Great Service
The ladies that worked the breakfast bar were the best o fany hotel I have stayed at. The food was also the best of any hotel I have stayed in. The front desk were also very friendly.
January 28, 2014
Rated 2.0 out of 5.0 by Candi51 Best Part was the Pool
This property is very dated, landscaping overgrown, and rooms were in poor condition. It looks like it was a really neat place- 15 years ago. The furniture was disgusting- chairs dirty, dresser missing handles, bathroom in poor condition. The carpets felt "sticky" so we laid towels down on the floor.
The check-in staff was less than cordial. and didn't even acknowledge us as platinum members.
Best parts were the ENORMOUS pool- you just don't see the big pools like that anymore and it was quite fun.
The little restaurant in the hotel was clean and fast and friendly staff.
Breakfast was a southern delight and FAR above average HIE standard breakfast offerings.
Needs some TLC and could really be a gem again. Convenient location.
January 13, 2014
Rated 2.0 out of 5.0 by JoW1996 Decent place for a half way point
We stopped at this hotel since I had enough IHG rewards points for a free night there and it was about half way for us to drive back from FL to IL. We were pleasantly surprised that it had a restaurant attached to it since there wasn't any fast food places around it once we turned off the interstate and it was 8 p.m. Our room was fine until we went to bed. The HVAC unit was awful. Loud, couldn't regulate the temperature - it was either crazy hot or cold. I guess we should've asked to switch rooms but it was bedtime and we didn't want to hassle with it. I should ask for my rewards points back. Good sized rooms, clean, big bathrooms. It's an older property but it was fine. I think we just had a bad room. Trying to be positive. Free Breakfast in the morning was good - they had it set up in the restaurant area.
Pillows were lumpy and we could hear bed springs popping as soon as we sat on the bed. They need replaced.
January 13, 2014
Rated 2.0 out of 5.0 by Art48 Older hotel
The only positive about our stay was the location of the motel. It did not come close to the high quality of the many Holiday Inn's that we have stayed in over the years. There was no elevator available and when I asked for a room on the first floor they were not able to accommodate me. I was not greeted or welcomed as a rewards member when I checked in. That has never happened before. The hotel needs a complete remodeling and updating. It just looks and feels old and dated. I have crossed this property off of my list of motels to stay at.
January 11, 2014
Rated 3.0 out of 5.0 by kmich ok for pet friendly if on 2nd floor
1st floor rooms and halls stink of urine-need to clean carpets. If pet friendly, then need to clean up and accommodate. Also need pet friendly trail for taking care of "business". 2nd floor room ok, no stink but just average clean for Holiday Inn. We have dog in home and our home is clean and doesn't stink. Again, need to clean if offering pet friendly. Just because we want pet friendly hotel, doesn't mean we want pet stink. Bathrooms too small. No tea in room, only coffee.
Also breakfast, all buffet containers empty when got down and took awhile to get replaced. No hot water for tea. People traveling want quick breakfast so they can get on road and don't have time to wait around. Breakfast should be provided at stated times. Just ok stay. Also too high a fee for pets
January 3, 2014
Rated 1.0 out of 5.0 by lindsay82 Old hotel and bad staff
The room was way over priced. I came in after midnight and they were unwilling to negotiate on the price at all, even for a Platinum member. Plus, their price was $7 higher than what was listed online prior to switching over at midnight. They did finally tell me that if I went to the gas station next door I could get a coupon from a free booklet, but they had to have the coupon to give me the better price. The woman working the front desk was more worried about when her pizza would arrive than she was with getting me a room. She even called to check on the pizza while I was standing there. She was very unprofessional. With the coupon we went and got, we had to stay on the second floor and they have no elevator. When we got to our room their was a sign that our door to our room had wet paint. Inside the room the carpet was nasty and overly worn out, the couch had a bad odor, the A/C unit sounded like a jet engine, and the water in the shower only ever got warm even with it to to all the way hot. We had hoped that the free breakfast would make up for the bad room, but it was just as bad. At no point did they ever have all the items out at once and it was not very busy. What I mean by this is that when they had gravy out, there were no biscuits and when they got more biscuits they were out of gravy. When they had cups there was no OJ and when they finally brought out more, they were out of cups. They also ran out of eggs, sausage, bagels, and plates all while we were trying to have breakfast. When I went to make a cup of tea, I was able to find the tea bags but no hot water. I had to ask a staff member and they had to take my cup to the back to get me hot water. The only good thing I can say about the breakfast was that when we were able to get some of the items they did taste good. This hotel was an absolute disaster. I will not stay here ever again!
January 1, 2014
Rated 1.0 out of 5.0 by blucas1234 Never again.
I stayed here for one night and can't remember the last time I stayed at a Holiday Inn that was this outdated. I don't think they've put down new carpet in 20 years. The room smelled gross. The girl who checked me in was incompetent. There was a loud party going on in the ball room. I asked if she could find me a room that was quiet since it was 10pm and I needed to sleep. She asked me what room I wanted. I repeated, "Someplace away from all of that booming music," and she said, "I just work here. I've never stayed in a room, so I don't know which rooms are quiet." Seriously. I got to my room and it stank. The people who passed me in the halls were wearing their pajamas on inside out. Lovely. I felt like I was sleeping in a trailer park. I gave this a rating of "excellent" for the "memorable experience" only because it was so bad I'll never forget it...and never be back either.
December 25, 2013
Rated 5.0 out of 5.0 by Trucker2751 visits
I have never met a staff that goes out of their way to make a guest satisfied as much as the crew here . Satida on the front desk always has a big smile and calls the ladies who quickly have me a great room available .HIGHLY RECOMMENDED
December 23, 2013
Rated 3.0 out of 5.0 by Scot1431 Convenient location vis a vis Atlanta
The staff are very friendly and welcoming, but the black uniforms go to go, they take away from the friendly staff. Dining room food so so, but the breakfast is very good.
December 9, 2013
Rated 5.0 out of 5.0 by Tiltedchip Great Hotel
This Hotel has really nice clean rooms with excellent amenities. Miss Sturkey and her staff are very professional and courtious. Great people, Great stay. You will to.
December 6, 2013
Rated 4.0 out of 5.0 by Snooks7 We always stay here coming from Florida
It is so convenient because it has a restaurant in the motel. We always order the ribeye steak and haven't been disappointed yet.
Their breakfast is a nice touch before you have to get back on the road again.
December 5, 2013
Rated 5.0 out of 5.0 Close and convenient to conference
Stayed at this hotel for 4 nights at a recent conference. Came in late and room was ready and clean. Overall very good and maintained nicely each day for us. Would definately recommend this hotel, also right next to Tellus Museum where our conference was held. Convenient.
November 28, 2013
Rated 5.0 out of 5.0 by DentistDon Quick stop on the way home
Best breakfast I have had in a Holiday Inn. The staff was superb!!
October 31, 2013
Rated 4.0 out of 5.0 Good Hotel - But no elevator
We received excellent service at this hotel but was surprised to learn that there was no elevator provided to 2nd floor . . nor was this information available on the hotel page. Think this should be a requirement of all hotels. Dragging luggage up to second floor may be a problem for many people,
October 29, 2013
Rated 5.0 out of 5.0 enjoyable stay
I stay here a lot. sometimes takes too long to check in but overall good service, nice staff, good food and value
October 27, 2013
Rated 5.0 out of 5.0 by BigReeseDawgg Great stay
I really love this place, it's better than a LOT of others I've been to. Once I get to my room, there's no other reason to leave for anything.
October 17, 2013
Rated 3.0 out of 5.0 by Baneberry Priority
I have been staying at IHG properties for many years. I like the little perks I receive as a priority club member. I have been platinum and I am now gold elite. I was never acknowledged as a member and was not offered any kind of upgrade or perk.
Will not stay at this property again.
October 9, 2013
Rated 2.0 out of 5.0 by Jrcol123 Needs more work
One night stay, check-in area was new and clean. The rest of the place needed more work. Carpet looked outdate, dirty and in need of a good cleaning. Room had a musty smell and looked like a failed attempt to upgrade. Morning free food service was missing items that you would find in other Holiday Inn's. Hot food was cold.
October 8, 2013
Rated 1.0 out of 5.0 by mgoblue reservation not honored
Reserved a smoking room several weeks prior, upon arrival I was told that there were no smoking rooms regardless of my reservation. I was told that if I had called for a smoking room I would have received it. Called manager listed and I was questioned on how I "got her telephone number" and I was told that there was nothing that could be done and that I would be charged $175.00 if I smoked in a non smoking room which I already know. I was also told that she didn't even have to give me a room. I spent the night but never received my wake up call causing me to rush around in the morning, I packed up and after the work day I returned and had to carry my bags (heavy) to the second floor where my room key did not work so I had to carry everything back to the desk and then carry it all back to the room.
I was so disapointed with the way I was treated as a priority club member that I cancelled an upcoming stay.
October 6, 2013
Rated 1.0 out of 5.0 by AndyManager Management is missing
Upon arrival of our group of three, the front desk clerk was on the phone and telling the person on the other end to call back due to having to check five people in. The three of us were the only ones so this was obviously a lie.
The room smelled musty, the plumbing fixtures were about to fall off the wall in the shower. The floor tiles in the bathroom were cracked, the carpet was worn out and the furnishings need updated. With the bad smell, went to the web site to look at past reviews only to find that others had also noted the bad smell.
Amber in the Bar was the light at the end of the tunnel, she was great at providing service with a smile.
In my 40+ years of business travel this was the worst place I have ever stayed.
September 30, 2013
Rated 5.0 out of 5.0 by JWH52 Friendly and Professional Staff.
I have been staying at this hotel on an average of 4 nights/week for the past 6 months and it has been a pleasure. Since the first day, the entire staff have been friendly with the upmost professionalism and courtesy! I want for nothing! Anything that I need is immediately taken care of. The front desk staff are always on the ball and have big smiles when I walk in. They make me feel as if this is my home away from home. The lounge/resturant is very relaxing and has excellent service and food. Housekeeping are always on the ball keeping my room spotless! I have no plans in staying anywhere else when I am in Cartersville.
September 30, 2013
Rated 2.0 out of 5.0 by jdec worn rooms
This was the second time we stayed at this location. The first room on the back side was not acceptable. The carpet had an odor. We moved to the front side into a double, though we had reserved a king. The room was next to a smoker, so we had to keep the exhaust fan going and could still smell the odor.
The first young lady seemed unconcerned with our plight, all others were very nice.
We usually to this location once per-year, but next time we will not worry about priority club points and go to a different motel.
August 26, 2013
Rated 5.0 out of 5.0 by SamDW Great Hotel...
I stay at this Holiday Inn at least once a year, most recently from 8/7/2013 to 8/10/2013, and have always had consistently good experiences. The facility is not new but is very well maintained, the staff is friendly and helpful, and room service from A.J.'s restaurant is always great. On my visit in August, I was greeted as an IHG Rewards Club member at check-in with freshly baked cookies, a bag of chips, and a bottle of water. My room was clean, quiet, and comfortable...and the housekeeping service was excellent. This was another nice stay at this Holiday Inn location, and I will definitely be back.
August 25, 2013
Rated 1.0 out of 5.0 by Boss50 This particular stay was horrible
My room was filthy along with the bathroom. I was afraid to sleep in the bed so I slept in the chair! The carpet was extremely dirty to the point where I had to keep my shoes on! I am a priority member and myself nor my crew will ever visit that particular Holiday Inn again, that was my worst stay, it was horrible!!!
July 31, 2013
Rated 5.0 out of 5.0 by Cartersville Nice Facility
We make round trips through this area two or more times a year and travel with an adult cat. The location is ideal for us as it is one days travel from home. Northbound it gets us past Atlanta and southbound it allows us to get through Atlanta in the morning. Northbound we always travel on Saturday or Sunday to avoid commuter traffic. Southbound we travel so to arrive on Friday or Saturday for the same reason. The location is a nonbusy area with two fuel stations. The restaurant has a small but varied menu and meals are very well prepared individually with nothing from a warmer except baked potatoes. The entire staff is absolutely awesome from the front desk all the way through the stay. We've been staying at this location for several years and hope to continue to do so.
July 27, 2013
Rated 1.0 out of 5.0 by Mammamia1 Unruly children running through halls and eating all the food!
I have stayed at this hotel often and have always been 1000% satisfied staying here - great location and wonderful staff and service. But, this last time was quite different---a baseball team was staying there and the boys ran through the halls yelling, knocking on doors, etc- even when I called the front desk and complained, nothing was done. Finally, even when I called security, not much was done to curtail the noise and distruption by these kids. I got no sleep at all!! The next morning, when I went to breakfast(hot buffet breakfast is complimentary and usually the highlight of the stay) all of the food was gone(the staff was turning people away) because the boys had eaten everything!! The front desk just gave me a number to call and complain when I complained upon checked out - no discount on room for not receiving the breakfast, or offer of providing breakfast, or disruption of sleep--they didn't seem to be very concerned about this. I did call the number given......
July 21, 2013
Rated 5.0 out of 5.0 by Renee14 Pleased
The staff at this hotel are awesome and friendly, could not seem to help enough. Having a restaurant and place to get a cool drink inside the hotel without having to leave is such a Blessing for the working traveler. The cleanliness and overall experience is worth the price, which is not a lot to begin with. I would recommend this hotel to anyone and everyone. I have there 2 years now for a week at a time during the summer and it will be my hotel of choice again next year. Thank you to Amanda, Rodney and the crew for making me feel as if I was at home.
July 17, 2013
Rated 3.0 out of 5.0 by Prnzpl Not up to Holiday Inn Express standards
We have stayed in a number of HIEx in the past few months and were a little disappointed with this one. We thought having a restaurant in the building would enhance breakfast...but it was the opposite. Not enough choices, and no way to take foods to your room. The hotel is older and needs some remodeling. It was clean, people were friendly, but overall-for the price-nothing to recommend to others. We were hoping this would be a regular stop for us back and forth to Florida, but we will look for another place next time.
July 7, 2013